1. Introduction
This manual provides detailed instructions for the installation, operation, and maintenance of your TPTEK Wifi PTZ IP Camera. Please read this manual thoroughly before using the product to ensure proper setup and functionality. This camera is designed for both indoor and outdoor security surveillance, offering high-resolution video, optical zoom, and advanced features like motion detection and two-way audio.
2. Safety Information
- Ensure the power supply matches the camera's requirements (DC12V 1A).
- Do not expose the camera to extreme temperatures outside its operating range (-40°C to +60°C).
- Avoid direct exposure to water or moisture unless the camera is specifically rated for such conditions (IP66 weatherproof).
- Do not attempt to disassemble or modify the camera. This may void the warranty and cause damage.
- Keep the camera away from strong magnetic fields or sources of electrical interference.
3. Package Contents
Please check the package for the following items:
- TPTEK PTZ WIFI Camera (x1)
- Power Adapter (x1)
- Screwdriver (x1)
- Screws Bag (x1)
- Waterproof Lid (x1)
- User Manual (x1)
4. Product Overview
Familiarize yourself with the camera's components:
- Wi-Fi Antenna: For wireless network connection.
- Infrared LEDs: For black and white night vision.
- White Light LEDs: For full-color night vision and spotlight function.
- Microphone: For audio input and two-way audio communication.
- Light Sensor: Detects ambient light for automatic night vision activation.
- Power Port: Connects to the DC12V power adapter.
- RJ45 Port: For wired LAN network connection.
- Speaker: For audio output and two-way audio communication.
- Reset Button: Used to reset the camera to factory settings.
- TF Card Slot: For inserting a MicroSD card for local storage.
5. Setup
5.1. Installation
The camera is designed for wall-mounted installation, suitable for both indoor and outdoor environments. Ensure the mounting surface is sturdy enough to support the camera's weight.
- Choose a suitable location for installation, ensuring a clear view and good Wi-Fi signal if using wireless connection.
- Use the provided screws and screwdriver to securely mount the camera bracket to the wall.
- Attach the camera to the mounted bracket.
5.2. Power Connection
- Connect the provided DC12V power adapter to the camera's power port.
- Plug the power adapter into a suitable electrical outlet.
5.3. Network Connection
The camera supports both Wi-Fi (2.4GHz only) and wired LAN connections.
- Wi-Fi Connection:
- Ensure your Wi-Fi router is operating on the 2.4GHz band. The camera does not support 5GHz Wi-Fi.
- Follow the instructions in the mobile app (CamHi/CamHipro) to connect the camera to your Wi-Fi network.
- LAN Cable Connection:
- Connect an Ethernet cable from your router to the camera's RJ45 port.
- The camera will automatically establish a wired network connection.
5.4. TF Card Installation (Optional)
To enable local video recording, install a MicroSD (TF) card (up to 128GB, not included unless specified in your order).
- Locate the TF card slot on the rear of the camera (refer to Figure 5).
- Carefully insert the TF card into the slot until it clicks into place.
- Ensure the waterproof lid is securely closed after installation to maintain IP66 rating.
6. Operating Instructions
6.1. App Installation and Remote Access
- Download the "CamHi" or "CamHipro" app from the App Store (iOS) or Google Play Store (Android). For PC, use "HiP2P Client" software.
- Register an account and log in.
- Add your camera to the app by following the on-screen instructions (usually by scanning a QR code or searching for the device on the local network).
- Once added, you can remotely access live video from anywhere with an internet connection.
6.2. Pan, Tilt, and Zoom (PTZ) Control
- In the live view interface of the app, use the on-screen controls to pan (horizontal rotation up to 350°), tilt (vertical rotation up to 90°), and zoom (5X optical zoom) the camera.
- Preset Positions: You can set up to 8 preset positions for quick navigation to important areas. In the app, navigate to camera settings, find "Preset Positions," and follow the instructions to save and recall positions.
6.3. Night Vision Modes
The camera offers three night vision modes:
- Ordinary Night Vision (B&W): Uses Infrared LEDs for clear black and white images up to 30 meters in low light.
- Full Color Night Vision: Uses the 4Pcs Spot White Light LEDs to provide color images up to 20 meters in low light.
- Smart Night Vision: Automatically switches between B&W and color night vision based on detected motion or user settings.
6.4. Two-Way Audio
The built-in microphone and speaker allow for two-way communication.
- In the live view of the app, tap the microphone icon to speak through the camera's speaker.
- The camera's microphone will pick up audio from the surveillance area.
6.5. Motion Detection and Alarm
The camera features intelligent motion detection and tracking.
- Auto Motion Tracking: Enable this function in the app settings. When a moving object enters the monitored area, the camera will automatically adjust its pan/tilt to track the object.
- Alarm Actions: Configure alarm actions such as push notifications to your phone, email alerts with photos, and motion detection recording. The camera can also trigger its spotlights and siren to deter intruders.
- Customizable Motion Detection Zones: Define specific areas within the camera's view where motion detection should be active, reducing false alarms.
6.6. Recording and Storage
The camera supports various recording and storage options:
- TF Card Recording: If a TF card is installed, the camera will record video locally. You can view playback through the mobile app or PC software.
- NVR/NAS Recording: The camera supports Onvif protocol, allowing integration with third-party Network Video Recorders (NVRs) and Network Attached Storage (NAS) devices (e.g., Blue Iris, iSpy, Synology NAS, Qnap NAS).
7. Maintenance
- Cleaning: Regularly clean the camera lens with a soft, dry cloth to ensure clear image quality. Do not use harsh chemicals.
- Firmware Updates: Check the CamHi/CamHipro app periodically for available firmware updates to ensure optimal performance and security.
- Power Cycle: If the camera experiences issues, try power cycling it by unplugging and re-plugging the power adapter.
- Reset: If problems persist, use the reset button (refer to Figure 5) to restore factory settings. Note that this will erase all custom configurations.
8. Troubleshooting
| Problem | Possible Cause / Solution |
|---|---|
| Camera not connecting to Wi-Fi |
|
| No recording to TF card |
|
| No image/video |
|
| Auto-tracking not working |
|
| Camera not recording (Q&A hint) |
|
9. Specifications
| Feature | Specification |
|---|---|
| Brand Name | TPTEK |
| Model Number | WOR202-5XCH / WOR205-5XCH |
| High Definition | 5.0 Megapixels |
| Lens (mm) | 2.7-13.5mm |
| Optical Zoom | 5X (2.7-13.5mm motorised lens) |
| Zoom Type | Optical zoom |
| Connectivity | WIFI (2.4GHz) |
| Sensor | CMOS |
| Sensor Brand | Sony |
| Video Compression Format | H.265 |
| Power Supply(V) | 12V 1A |
| Power Mode | Mains Electricity |
| Power Consumption(W) | Day: 3W; Night: 12W |
| Operating Temperature | -40°C to 60°C |
| IP Rating | IP66 |
| Installation | Wall Mounted |
| Scene | Indoor and outdoor |
| Movement Range (Pan) | 0°-360° (Horizontal: 350 Degree) |
| Movement Range (Tilt) | 0°-360° (Vertical: 90 Degree) |
| Minimum Illumination(Lux) | 0.05Lux /0 Lux(IR on) |
| Viewing Angle | 96° |
| Color Night Vision | Yes |
| LEDs | 4Pcs White light/4Pcs IR LEDs |
| AI Functions | Motion Detection |
| Alarm Action | FTP Photo, Email Photo, Local Alarm |
| Two Way Audio | Support Talk Back (With Speaker) |
| Storage | Max. support 128Gb (TF Card Optional) |
| Supported Mobile Systems | Android, iOS |
| Supported Operating Systems | Windows 98, XP, Vista, 7, 8, 10, 2000, 2003, 2008, macOS |
| NVR Support | Support third party NVR (Onvlf / Rtsp / Http / P2P / FTP) |
| 3rd party software support list | Blue Iris, iSpy, Synology Nas, Qnap Nas. |
| Dimensions (L x W x D)(mm) | 172mm*91mm*171mm |
10. User Tips
- For optimal Wi-Fi performance, ensure the camera is within a reasonable range of your 2.4GHz router.
- If using a TF card for recording, regularly check its storage capacity and consider formatting it periodically to maintain performance.
- When setting up motion detection, carefully define detection zones to minimize false alarms from irrelevant movements (e.g., trees swaying).
- If you experience issues with recording, double-check that the recording function is enabled in the app settings and that the TF card is properly installed and recognized.
- For connecting to an NVR, ensure the NVR supports Onvif protocol and refer to your NVR's manual for specific setup instructions.
11. Support
For further assistance or technical support, please refer to the official TPTEK website or contact their customer service. Ensure you have your product model number (WOR202-5XCH / WOR205-5XCH) ready when seeking support.
Video 1: TPTEK Product Introduction and Features