1. Introduction
The Xprinter 365B is a versatile thermal printer designed for both label and receipt printing. It offers high-speed printing and supports various connectivity options, making it suitable for commercial applications. This manual provides detailed instructions for setting up, operating, and maintaining your printer to ensure optimal performance.
2. Setup Guide
2.1 Unpacking
Carefully remove the printer and all accessories from the packaging. Ensure all components are present before proceeding with the setup.
2.2 Connecting the Printer
The Xprinter 365B supports multiple connection types:
- USB Connection: Connect the printer to your computer using the provided USB cable.
- Bluetooth Connection: For wireless printing from mobile devices (Android/iOS) or computers with Bluetooth.
- LAN/WiFi Connection (if applicable): Some models may support Ethernet (LAN) or Wi-Fi for network printing. Refer to your specific model's interface for availability.
2.3 Driver Installation
Before using the printer, you must install the appropriate drivers for your operating system. Drivers are available for Windows, Android, iOS, Linux, and Mac.
- Visit the official Xprinter driver download page: https://www.xprintertech.com/drivers-2
- Select the correct driver for your operating system (e.g., "Label Printer Driver (Windows)").
- Download and follow the on-screen instructions to complete the installation.
2.4 Loading Paper
The Xprinter 365B supports thermal paper/labels with a width of 20-80mm and a maximum diameter of 82mm.
- Press the 'OPEN' button or lever on the side of the printer to open the top cover.
- Remove the paper roll holder.
- Insert the thermal paper roll into the holder, ensuring the printing side faces upwards.
- Place the paper roll holder with the paper into the printer's paper compartment.
- Pull a small length of paper out past the print head.
- Close the top cover firmly until it clicks into place.
3. Operating Instructions
3.1 Printing Modes
The Xprinter 365B supports two primary printing modes: Label Mode and Receipt Mode. The printer automatically adjusts based on the paper type and software settings.
- Label Mode: Ideal for printing barcodes, product labels, shipping labels, and stickers. Achieves a print speed of up to 127mm/s.
- Receipt Mode: Suitable for printing sales receipts and transaction records. Achieves a print speed of up to 220mm/s.
3.2 Using Barcode Editing Software
For advanced label design and customization, utilize the dedicated barcode editing software. This software allows you to create and edit 1D/2D barcodes, QR codes, pictures, and Excel prints with ease.
- Download the SDK for barcode editing: https://www.xprintertech.com/sdk
- The software features a clear interface for easy operation, including font modification and direct insertion of various barcode types.
3.3 Mobile Printing
For convenient printing from your smartphone or tablet, the Bluetooth version of the printer supports mobile Bluetooth app link printing for both Android and iOS devices.
- Download the Xprinter application from: https://www.xprintertech.com/xprinter-application
- Pair your mobile device with the printer via Bluetooth settings.
- Use the application to design and print labels or receipts directly from your device.
4. Maintenance
To ensure the longevity and optimal performance of your Xprinter 365B, regular maintenance is recommended:
- Cleaning the Print Head: Periodically clean the thermal print head with an alcohol swab to remove dust and paper residue. A durable print head is designed for extended use, but cleanliness is key.
- Exterior Cleaning: Wipe the exterior of the printer with a soft, damp cloth. Avoid using harsh chemicals.
- Paper Quality: Always use high-quality thermal paper or labels to prevent damage to the print head and ensure clear prints.
5. Troubleshooting
If you encounter issues with your printer, refer to the following common problems and solutions:
- Printer Not Responding:
- Check if the power cable is securely connected and the printer is turned on.
- Verify the USB, Bluetooth, or network connection is active and stable.
- Ensure the correct printer driver is installed and selected on your computer/device.
- Poor Print Quality:
- Check if the thermal paper/labels are loaded correctly and are of good quality.
- Clean the thermal print head as described in the Maintenance section.
- Adjust print density settings in your printer driver or application.
- Paper Jam:
- Open the top cover and carefully remove any jammed paper.
- Ensure the paper path is clear of any obstructions.
- Reload the paper roll correctly, making sure it's aligned.
- Labels Not Aligning/Incorrect Size:
- Ensure the label size is correctly set in your printing software or driver.
- Perform a printer calibration if available in your driver settings to detect label gaps.
6. Specifications
| Feature | Description |
|---|---|
| Model | XP-365B |
| Printing Method | Direct Thermal |
| Resolution | 203 DPI |
| Printing Width | 76 mm (Max) |
| Media Width | 20-82 mm |
| Label Print Speed | 127mm/s (Max) |
| Receipt Print Speed | 220mm/s (Max) |
| Print Head Sensor | Micro switch |
| Media Type | Thermal Paper / Thermal Labels |
| Barcode Support | CODE128/128M/EAN128/CODE39/39C/39S/CODE93/EAN13/EAN13+2/EAN13+5/ EAN8/EAN8+2/EAN8+5/25/25C/CODABAR/POSTNET/UPC-A/ UPCA+2/UPCA+5/ UPC-E/UPCE+2/UPC-E+5/CPOST/MSI/MSIC/PLESSEY/ ITF14/EAN14 |
| QR Code Support | PDF417 / QRCODE / DataMatrix |
| Max Paper Diameter | 82mm |
| Paper Off Type | Tear off |
| Internal Fonts | Commonly used single-byte fonts; FONT 0 to FONT 8, K, TST24.BF2, TSS24.BF2 |
| Enlargement & Rotation | 1 to 10 times enlargement in both directions; 0°, 90°, 180°, 270° rotation |
| Gross Weight | 0.94 kg |
| Dimensions (D*W*H) | 212 x 140 x 144mm |
| Operating Conditions | 5～45℃, 20－80%RH |
| Storage Conditions | -40~55℃, ≤93%RH(40℃) |
| Drivers | Win XP/Vista/7/8/8.1/10 |
| Input Power | DC 24V/2.5A |
| Paper Detection | Photoelectric sensor |
| Interface | USB/USB+Bluetooth (also USB+LAN/USB+WIFI options available) |
| Memory | RAM: 4M; FLASH: 4M |
| Image Support | Monochromatic PCX, BMP image files can be loaded to FLASH |
| Emulation | ESC/POS/TSC |
7. User Tips
- Paper Type: Always use thermal paper or thermal labels for printing, as this printer does not use ink.
- Label Size Flexibility: The printer supports various label sizes within the 20-80mm width range. Ensure your software settings match the physical label size for accurate printing.
- Mobile Convenience: For quick label or receipt printing on the go, utilize the Bluetooth connectivity with the Xprinter mobile application on your Android or iOS device.
- Barcode Customization: Take advantage of the barcode editing software to create custom barcodes and QR codes for diverse applications, from product pricing to shipping.
8. Support
For any technical assistance, repairs, or online support, please contact Xprinter's customer service. The product is covered by the 'Shop's Three Guarantees' for after-sales service, which typically includes repair, replacement, or refund depending on the issue and local regulations.
After-sales Service includes: Repair, Call Center and on-line Technical Support.
