1. Introduction
This manual provides comprehensive instructions for the installation, operation, and maintenance of your HQCAM POE 940nm PIR IP Camera. This advanced security camera features H.265 video compression, 1296P/1080P resolution options, invisible 940nm night vision, and motion detection capabilities, making it suitable for indoor surveillance. Please read this manual thoroughly before using the product to ensure proper setup and functionality.
Figure 1: HQCAM PIR IP Camera Overview
2. Safety Information
- Ensure the camera is installed in a stable location to prevent falling.
- Do not expose the camera to extreme temperatures, humidity, or direct sunlight.
- Use only the specified power supply (DC12V 2A or PoE 802.3af standard) to avoid damage.
- Keep the camera away from strong magnetic fields.
- Do not attempt to disassemble or modify the camera, as this will void the warranty and may cause damage.
- Clean the lens with a soft, dry cloth.
3. Package Contents
Please check the package contents upon receipt. If any items are missing or damaged, contact your retailer.
- HQCAM PIR IP Camera
- Mounting accessories (screws, wall plugs)
- User Manual (this document)
- (Optional, depending on version) PoE module/injector
- (Optional, depending on version) DC12V Power Adapter
4. Specifications
| Feature | Detail |
|---|---|
| Brand Name | HQCAM |
| Model | IP Camera |
| Style | Mini Camera |
| Connectivity | Closed System/CCTV Wired (PoE), Wi-Fi (depending on version) |
| Sensor | CMOS |
| Resolution | 3MP / 1080P (1920P / 1080P depending on version) |
| Megapixels | 1 MP (Note: Product title indicates 3MP, 1296P/1080P. This 1MP spec might be a generic placeholder or for a specific variant. Refer to your purchased model for exact MP.) |
| Lens (mm) | 3.7mm (Standard), 2.1mm (for 120° viewing angle) |
| Viewing Angle | 90° (with 3.7mm lens), 120° (with 2.1mm lens) |
| Video Compression Format | H.264, H.265 |
| Night Vision | Yes, 18 IR LEDs (940nm invisible infrared) |
| IR Distance (m) | 5-10m |
| Power Supply | Normal (DC12V), POE (802.3af standard) |
| Installation | Ceiling |
| Dimensions (L x W x D)(mm) | 10.2 x 6 x 2.7cm (PIR housing), 38x38mm (camera module) |
| Supported Mobile Systems | Android, iOS |
| Supported Operating Systems | Windows XP and later |
| Alarm Action | Email Photo |
| Color | WHITE |
| Certification | CE |
Figure 2: Camera Module Dimensions (38x38mm)
Figure 3: Lens Angle Options
5. Setup Guide
5.1 Version Selection
The camera is available in several versions, differing in resolution and power options. Please identify your specific model:
- 1080P only WiFi: Supports Wi-Fi connectivity, no Power over Ethernet (PoE).
- 1080P WiFi PoE: Supports both Wi-Fi and Power over Ethernet (PoE).
- 1920P only WiFi: Supports Wi-Fi connectivity, no Power over Ethernet (PoE).
- 1920P WiFi PoE: Supports both Wi-Fi and Power over Ethernet (PoE).
5.2 Physical Installation
The camera is designed for ceiling installation.
- Choose a suitable location on the ceiling for optimal surveillance coverage.
- Use the provided mounting accessories (screws and wall plugs) to securely attach the camera bracket to the ceiling.
- Attach the camera to the mounted bracket.
5.3 Wiring and Power Connection
Connect the camera according to your chosen version:
For "only WiFi" versions (without PoE):
- Connect the DC12V power supply to the camera's power input.
- Connect the network interface to your router or network switch using an Ethernet cable for initial setup or wired connection.
- The camera also features a restore button for factory reset.
Figure 4: Wiring for Non-PoE Camera Versions
For "WiFi PoE" versions:
- Connect the RJ45 interface with the integrated PoE module to a PoE injector (802.3af standard) or a PoE-enabled switch. This will provide both power and network connectivity through a single Ethernet cable.
- Alternatively, you can use a DC12V 2A power adapter for power if PoE is not available or preferred.
Figure 5: Wiring for PoE Camera Versions
Figure 6: PoE Installation Diagram
5.4 Network Configuration (PC)
To configure the camera's IP address and access the system via PC:
- Install the 'SearchTool' software on your PC.
- The software will automatically assign an IP address to the camera.
- You can also manually revise the IP address if needed.
- Access the camera system using the assigned or manually configured IP address.
Figure 7: PC Software 'SearchTool' for IP Configuration
5.5 Wi-Fi Connection (Mobile App)
For Wi-Fi enabled versions, connect the camera to your mobile device:
- Download the 'CamHi' or 'CamHiPro' app from the Apple App Store or Google Play Store.
- Method 1: Connect with Wi-Fi Hotspot
- Ensure the wireless signal value at the camera's installation location is higher than 70% in the app's signal list.
- Connect the power to the camera (do not connect the network cable initially).
- Enter your phone's "Settings" -> "WLAN" page. Find the camera's hotspot, which will appear as "IPCAM-******" (where ****** is a number). If not found, reset the camera and wait 1 minute.
- Connect to the hotspot using the password "01234567".
- Open the CamHiPro app, click "Add Camera", then "IP Camera", then "New device".
- Choose your Wi-Fi network and enter the password. Click "Configure wireless and add devices".
- Once successfully added, name the camera and confirm.
- The camera should now be online in the app for viewing.
- Method 2: Add Camera via UID (for remote viewing)
- After initial setup (wired or Wi-Fi), you can add the camera to the app using its Unique ID (UID) and password.
- The UID can be found via the PC software or on the camera's label.
Figure 8: Mobile App Wi-Fi Setup
Figure 9: Mobile App Camera Addition via UID
6. Operating Instructions
6.1 Remote Viewing (Mobile App)
Once the camera is added to the CamHi/CamHiPro app, you can view the live feed remotely from your smartphone or tablet.
- Open the app and select the desired camera from your device list.
- The live video stream will appear.
- Use the app's interface to access features like recording, snapshots, and settings.
Figure 10: Remote Viewing via Mobile App
6.2 PC Client Software
The PC client software (e.g., "IP Camera Client") allows for advanced management and viewing:
- Supports up to 36 channels (cameras).
- Adjust various camera parameters (brightness, contrast, etc.).
- Recording modes: All-day, Schedule, Motion detection.
- Support for remote PC recording.
- Support for alarm linkage.
Figure 11: PC Client Software Interface
6.3 Motion Detection and Alarms
The camera features PIR (Passive Infrared) motion detection. When motion is detected, the camera can trigger an alarm action, such as sending an email photo notification.
- Configure motion detection sensitivity and areas within the mobile app or PC software.
- Set up email notification recipients in the camera settings.
Figure 12: Motion Detection and Alarm Notification
6.4 Night Vision
The camera is equipped with 18 invisible 940nm IR LEDs, providing clear night vision up to 5-10 meters without emitting visible light, ensuring discreet surveillance.
Figure 13: Invisible 940nm IR LEDs for Night Vision
Video 1: Demonstration of 1080P video effects, including day and night vision transitions.
7. Maintenance
- Cleaning: Gently wipe the camera lens and body with a soft, lint-free cloth. Do not use harsh chemicals or abrasive cleaners.
- Firmware Updates: Periodically check the manufacturer's website or the mobile app for available firmware updates to ensure optimal performance and security.
- Storage: If storing the camera for an extended period, disconnect it from power and store it in a cool, dry place.
8. Troubleshooting
| Problem | Possible Cause | Solution |
|---|---|---|
| Camera not powering on | No power, faulty adapter/PoE | Check power connections. Ensure DC12V adapter is working or PoE injector/switch is active. |
| Cannot connect to Wi-Fi | Weak signal, incorrect password, camera too far from router | Ensure camera is within Wi-Fi range (signal > 70%). Double-check Wi-Fi password. Reset camera and try again. |
| No video feed on app/PC | Network issue, incorrect IP/UID, app not connected | Verify network connection (wired/Wi-Fi). Use 'SearchTool' to confirm IP. Re-add camera to app using correct UID/password. |
| Night vision not working | IR sensor blocked, insufficient power | Ensure nothing is obstructing the IR LEDs. Check power supply. |
| Motion detection not triggering | Incorrect sensitivity, detection area not set, email settings wrong | Adjust motion detection sensitivity and area in settings. Verify email server settings and recipient addresses. |
9. User Tips
- Optimal Wi-Fi Signal: For stable Wi-Fi performance, ensure the camera is installed in a location where the wireless signal strength is consistently above 70%. This can be checked within the mobile application.
- Initial Setup: If you encounter issues with Wi-Fi setup, try connecting the camera via Ethernet cable first to ensure it's online and then configure Wi-Fi settings through the app or PC software.
- Password Security: Always change the default password for your camera to a strong, unique password to prevent unauthorized access.
- Remote Access: Utilize the P2P (Peer-to-Peer) feature for easy remote access without complex network configurations. Ensure your mobile app is updated for the best experience.
10. Warranty and Support
For warranty information, technical support, or service inquiries, please contact the HQCAM Official Store directly through the platform where you purchased the product. Provide your order number and a detailed description of the issue for prompt assistance.