1. Introduction
The ANNKE C500 Ultra HD 5MP PoE Dome Camera (Model I51DM) is a high-performance surveillance solution designed for both indoor and outdoor use. Featuring 5-megapixel Super HD resolution, advanced H.265+ video compression, and IP67 weatherproof rating, this camera provides clear, reliable, and efficient monitoring. It includes a built-in microphone for audio recording, smart motion detection, and remote access capabilities, ensuring comprehensive security coverage for your property.
2. What's in the Box
Please check the contents of your package. The items included may vary based on the kit purchased (single camera or multi-camera pack).
Figure 2.1: Contents of a 4-Camera Kit
- 4X Cameras
- 2X 30 m Network Cables
- 2X 18 m Network Cables
- 4X Wall Stickers
- 1X User Manual
- 4X Screw Bags
Note: Network cables are not included with single camera packs.
3. Product Overview
The ANNKE C500 Dome Camera is designed for robust performance and ease of use. Below is a diagram highlighting its key components and features.
Figure 3.1: Camera Components
- 2.8mm Lens: Provides a 91° wide view angle.
- 2 LEDs: For enhanced night vision up to 100 ft.
- Built-in Mic: Enables audio recording.
- IP67 Weatherproof Housing: Durable protection against elements.
- Power Supply (Optional): For non-PoE setups.
- PoE Connector: For Power over Ethernet connectivity.
- Weatherproof Lid: Protects connections.
Figure 3.2: Key Features
4. Setup Instructions
4.1 Installation
The ANNKE C500 Dome Camera is designed for ceiling installation and can be used both indoors and outdoors due to its IP67 weatherproof rating. Ensure the mounting surface is stable and can support the camera's weight.
4.2 Power and Connectivity
This camera supports Power over Ethernet (PoE) for simplified installation, allowing both power and data transmission through a single Ethernet cable. Alternatively, it can be powered via a DC 12V adapter when working standalone.
Figure 4.1: Flexible Power Options
- PoE Connection: Connect the camera to a PoE NVR or a PoE switch using an Ethernet cable. This provides both power and network access.
- DC 12V Power: If not using PoE, connect a DC 12V power adapter (not included) to the camera's power input and connect the camera to your network via a standard Ethernet cable to a router.
Important: This camera does not support Wi-Fi connectivity and requires a wired network connection.
5. Operating Instructions
5.1 Video Monitoring
The ANNKE C500 delivers 5MP Super HD video, ensuring crisp and detailed footage. It utilizes H.265+ video compression for efficient storage and smooth streaming.
Figure 5.1: 5MP Super HD Clarity
5.2 Night Vision
Equipped with Smart IR and two infrared LEDs, the camera provides clear night vision up to 100 ft (30 m). Its low-light visibility technology also enables color night vision in ambient light conditions, offering more detailed nighttime surveillance.
Figure 5.2: Color Night Vision in Low-Light Conditions
5.3 Audio Recording
The built-in microphone allows the camera to record audio along with video, providing additional context and detail for surveillance footage.
Figure 5.3: Audio Recording with Built-in Mic
5.4 Wide Dynamic Range (WDR) & Digital Noise Reduction (DNR)
The camera features 120 dB True WDR to correct overexposed and underexposed areas in challenging lighting conditions, and 3D DNR to reduce image noise, especially at night, for clearer images.
Figure 5.4: 120 dB True WDR & 3D DNR
5.5 Smart Motion Detection & Remote Access
Receive instant app pushes and email alerts when motion is detected in customizable areas. Access live streams and video playback remotely via the free ANNKE App on your smartphone, tablet, or computer.
Figure 5.5: Remote Access & Smart Motion Alerts
5.6 Local & NAS Storage
The camera supports up to 256 GB TF card for local storage (TF card not included). You can also upload recorded videos to a Network Attached Storage (NAS) system for extended storage and backup.
Figure 5.6: Up to 256 GB Local Storage
Figure 5.7: H.265+ vs H.264 Storage Duration
6. Maintenance
- Cleaning: Regularly clean the camera lens with a soft, dry cloth to ensure clear image quality. Avoid using harsh chemicals.
- Firmware Updates: Check the ANNKE website or app periodically for firmware updates to ensure optimal performance and security.
- Environmental Protection: The camera is IP67 weatherproof, designed to withstand extreme temperatures (-22 °F to 140 °F / -30 °C to 60 °C) and features TVS 2000 V lightning protection. However, avoid direct exposure to high-pressure water jets.
Figure 6.1: Weatherproof and Durable Design
7. Troubleshooting
- No Video Feed: Ensure the camera is properly powered (DC 12V or PoE) and the Ethernet cable is securely connected to both the camera and the NVR/router. Verify network connectivity.
- Poor Image Quality: Clean the camera lens. Check for obstructions in the camera's field of view. Ensure sufficient lighting, especially at night.
- Motion Alerts Not Working: Verify that motion detection is enabled in the ANNKE App and that detection areas are properly configured. Check app notification settings on your device.
- No Audio: Ensure the built-in microphone is enabled in the camera settings via the ANNKE App or NVR interface.
- Camera Not Connecting to Network: Double-check all wired connections. Ensure your NVR or router is functioning correctly. Remember, this camera does not support Wi-Fi.
8. User Tips
- Wired Connection is Key: Always remember that the ANNKE C500 is an IP/network wired camera. It does not support Wi-Fi, so a stable Ethernet connection is crucial for reliable performance.
- PoE Simplifies Installation: Utilize Power over Ethernet (PoE) if possible. It significantly reduces cable clutter by delivering both power and data through a single Ethernet cable.
- Maximize Storage with H.265+: Take advantage of the H.265+ video compression to store more footage on your TF card or NAS. A 256GB TF card can store up to 18 days of H.265+ footage.
- Pair with Recommended NVRs: For optimal compatibility and performance, it is recommended to use this camera with ANNKE NVR models N98PBL and N98PBK.
- Utilize Smart Motion Detection: Configure specific detection zones in the app to receive more accurate alerts and reduce false alarms, focusing on areas that matter most.
9. Specifications
Below are the detailed specifications for the ANNKE C500 (I51DM) Dome Camera.
| Category | Feature | Specification |
|---|---|---|
| Camera | Model Number | I51DM |
| Image Sensor | 1/3" Progressive Scan CMOS | |
| Max Resolution | 3K (3072*1728) | |
| Main Stream | 50 Hz: 20 fps (3072*1728), 25 fps (1920x1080, 1280x720) 60 Hz: 20 fps (3072*1728), 24 fps (1920x1080, 1280x720) | |
| Substream | 50 Hz: 25 fps (1280x720, 640x480, 640x360) 60 Hz: 24 fps (1280x720, 640x480, 640x360) | |
| Video Compression | Main stream: H.265+/H.265/H.264+/H.264 Sub-stream: H.265/H.264/MJPEG | |
| Video Bitrate | 32 Kbps - 6 Mbps | |
| Audio Compression | G.711ulaw/G.711alaw/G.722.1/G.726/MP2L2/PCM/AAC | |
| Audio Input | Built-in Microphone, record with audio | |
| Lens (mm) | 2.8mm | |
| Minimum Illumination | Color: 0.01 Lux @ (F2.0, AGC ON), B/W: 0 Lux with IR | |
| Viewing Angle | Horizontal FOV 99°, vertical FOV 55°, diagonal FOV 116° | |
| Night Vision | IR Distance (m) | Up to 100ft/30m |
| Number of Infra-Red LEDs | 2 pcs | |
| IR Cut Filter | YES | |
| Color Night Vision | Supported (in low-light conditions) | |
| Detection & Enhancement | Motion Detection 2.0 | Support, include Human & Vehicle detection |
| Image Enhancement | BLC, HLC, 3D DNR | |
| Wide Dynamic Range | 120 dB WDR | |
| Privacy Mask | 4 programmable polygon privacy masks | |
| Network | Connectivity | IP/Network Wired |
| Ethernet | 1 RJ45 10 M/100 M self-adaptive Ethernet port | |
| Protocols | TCP/IP, ICMP, DHCP, DNS, HTTP, RTP, RTSP, NTP, IGMP, IPv6, UDP, QoS, Bonjour, FTP, SMTP | |
| General | Installation | Ceiling |
| Housing | Metal & Plastic | |
| Color | WHITE | |
| Storage | Built-in microSD/SDHC/SDXC Slot, up to 256 GB | |
| Operating Power | DC 12 V± 25%, max. 5 W; PoE (802.3af), max. 6.5 W | |
| Operating Temperature | -22 °F – 140 °F / -30 °C – 60 °C | |
| Interface Protection | IP67, TVS 2000 V Lightning Protection, Surge Protection and Voltage Transient Protection | |
| Dimension (L X W X H) | Ø 110 × 100.8 mm (Ø 4.3" × 4.0") |
10. Warranty & Support
For warranty information and technical support, please refer to the official ANNKE website or contact their customer service directly. The user manual included in your package may also contain specific warranty details.
11. Frequently Asked Questions (FAQ)
- Q: Does the ANNKE C500 camera support Wi-Fi connectivity?
- A: No, the ANNKE C500 camera only supports IP/network wired connectivity. It does not have Wi-Fi capabilities.
- Q: What type of power source does the camera require?
- A: The camera can be powered by a DC 12V adapter (not included) or via Power over Ethernet (PoE) using an Ethernet cable connected to a PoE NVR or switch.
- Q: What is the maximum video resolution supported by this camera?
- A: The camera supports a high definition of 5.0 megapixels (3K, 3072x1728).
- Q: Does the camera have night vision capability?
- A: Yes, it has night vision capability with up to 100ft/30m distance using 2 infrared LEDs. It also supports color night vision in low-light conditions.
- Q: Can this camera be used outdoors?
- A: Yes, the camera has an IP67 weatherproof rating, making it suitable for both indoor and outdoor use in various weather conditions.
