Manuals+

Xprinter XP-365B

Xprinter XP-365B Thermal Label and Barcode Printer

Model: XP-365B | Brand: Xprinter

1. Introduction

The Xprinter XP-365B is a versatile thermal printer designed for both label and receipt printing. It supports a paper width range of 20-80mm, making it suitable for various applications in supermarkets, retail, and other businesses. This manual provides detailed instructions for setting up, operating, and maintaining your XP-365B printer.

2. Safety Information

  • Always use the provided power adapter.
  • Do not expose the printer to water or excessive humidity.
  • Keep the printer away from direct sunlight and heat sources.
  • Ensure proper ventilation around the printer.
  • Do not attempt to disassemble or repair the printer yourself. Contact qualified service personnel for assistance.
  • Keep out of reach of children.

3. Package Contents

Please check the package for the following items:

  • Xprinter XP-365B Thermal Printer
  • Power Adapter
  • USB Cable
  • User Manual (this document)
  • Paper Roll (may vary by package)

4. Specifications

The Xprinter XP-365B offers robust performance and features for efficient printing:

  • Resolution: 203 DPI
  • Printing Method: Direct Thermal
  • Max. Print Speed: 127 mm/s (Label mode), 90 mm/s (Receipt mode)
  • Max. Print Width: 76 mm
  • Media Type: Thermal roll paper, thermal adhesive paper
  • Media Width: 20-80 mm
  • Media Thickness: 0.06 ~ 0.19 mm
  • Media Roll Diameter: Max. 82 mm
  • Supply Method: Easy Paper Loading
  • Internal Memory: 4 MB RAM, 4 MB Flash
  • Interface Type: USB (Standard), Optional: USB+LAN, USB+Serial+LAN, WIFI/Bluetooth
  • Signal Connection Type: None, Bluetooth (depending on model)
  • Voltage: 100-240V
  • Certification: CE
  • Dimensions (D*W*H): 212*140*144mm
  • Weight: 0.94 kg
  • Print Head Life: 100 km
  • Supported Operating Systems: Windows, iOS, Android, Linux (Receipt mode), Mac (Receipt mode)

Key Features:

  • No ink or ribbon required, making it more environmentally friendly.
  • High printing speed of up to 127mm/s.
  • Can accommodate paper rolls up to 82 mm in diameter.
Detailed specification table for Xprinter XP-365B
Detailed technical specifications for the XP-365B printer.

5. Setup

5.1. Physical Setup and Paper Loading

  1. Ensure the printer is powered off.
  2. Locate the lid release button on the side of the printer. Press it to open the top cover.
  3. Remove any existing paper roll holder or core.
  4. Insert the paper roll into the designated slot, ensuring the paper feeds from the bottom and the leading edge is straight.
  5. Adjust the paper guides to fit the width of your paper roll snugly.
  6. Close the top cover firmly until it clicks into place.
Video demonstrating how to load paper into the Xprinter XP-365B for both label and receipt modes.

5.2. Driver Installation

To ensure proper functionality, install the correct drivers for your operating system. Drivers can be downloaded from the official Xprinter website:

https://www.xprintertech.com/drivers-2

The printer supports Windows, iOS, and Android operating systems. For specific SDKs for barcode editing, refer to:

https://www.xprintertech.com/sdk

5.3. Connectivity

The XP-365B offers various connection options depending on your model:

  • USB Connection: Connect the printer to your computer using the provided USB cable. This is the standard connection for the Ordinary Edition.
  • Bluetooth Connection (Optional): For Bluetooth-enabled models, you can connect wirelessly to compatible devices (computers, iOS, Android phones). The default PIN for Bluetooth pairing is often 0000. If you encounter issues, check your device's Bluetooth settings or the printer's specific documentation.
  • Network (LAN) Connection (Optional): Some models support LAN connectivity for network printing.
Diagram showing connectivity options for Ordinary Edition (USB) and Bluetooth version (USB, Bluetooth, iOS, Android)
Connectivity options for different printer versions.
Image showing various plug types: EU, US, AU, UK
The printer is available with different plug types to suit regional standards.

6. Operating Instructions

6.1. Printing Modes

The XP-365B supports two primary printing modes:

  • Label Print Mode: Ideal for printing barcodes, product information, and shipping labels. The printer can achieve speeds of up to 127 mm/s in this mode.
  • Receipt Print Mode: Suitable for printing transaction receipts. This mode offers speeds of up to 90 mm/s.

6.2. Using Label Editing Software

To create and print custom labels, you will typically use dedicated label editing software. The process generally involves:

  1. Label Format/Properties: Define the size, orientation, and other properties of your label.
  2. Print Element: Add text, barcodes, QR codes, images, and other elements to your label design.
  3. Label Interface: Arrange and position the elements on the label.
  4. Parameter Setting: Configure printing parameters such as density and speed.
Screenshot of label editing software showing steps for creating a label
Example of label editing software interface.

6.3. Application Templates

The printer supports various application templates for different industries, allowing for easy customization and use. Examples include clothing tags, milk tea industry labels, catering labels, commodity identification, and QR code templates.

Examples of multiple industry templates for labels
Examples of industry-specific label templates.

7. Maintenance

Regular maintenance helps ensure the longevity and optimal performance of your printer.

  • Cleaning the Print Head: Periodically clean the thermal print head with an alcohol swab to remove dust and paper residue. Ensure the printer is off and cooled down before cleaning.
  • Cleaning the Paper Path: Remove any paper dust or debris from the paper path to prevent jams and ensure smooth feeding.
  • Exterior Cleaning: Wipe the exterior of the printer with a soft, damp cloth. Do not use harsh chemicals or abrasive cleaners.
  • Paper Storage: Store thermal paper in a cool, dry place away from direct sunlight to maintain its quality.

8. Troubleshooting

Common Issues and Solutions:

  • Printer not connecting via Bluetooth: Ensure the printer is a Bluetooth model. Try the default PIN 0000 during pairing. If issues persist, check your device's Bluetooth settings and ensure the printer is discoverable.
  • Printer ejects blank labels on power-on: This might be a default setting or require calibration. Check the printer's software settings or consult the full manual on the Xprinter website for calibration procedures.
  • Printer feeds paper but doesn't print: Verify that the correct driver is installed and selected. Ensure the paper is loaded correctly and the print head is clean. Check for any error indicators on the printer.
  • Only black and white printing: This is a thermal printer, which by design prints only in monochrome (black and white). It does not support color printing.

9. User Tips

  • Driver Download: Always download the latest drivers from the official Xprinter website (https://www.xprintertech.com/drivers-2) to ensure compatibility and optimal performance.
  • Bluetooth PIN: If prompted for a Bluetooth PIN, try 0000 as it is a common default.
  • Label Compatibility: The printer is suitable for printing shipping labels for various platforms, including services like WildBerries.
  • Paper Type: Use adhesive thermal labels for stickers and non-adhesive thermal paper for receipts.

10. Warranty and Support

For warranty information, technical support, or service inquiries, please contact your retailer or the Xprinter customer service directly. You can find additional resources and contact information on the official Xprinter website:

https://www.xprintertech.com/pos-printer-user-manual

https://www.xprintertech.com/xprinter-application