1. Introduction
Thank you for choosing the EKSA H12 Wired Headphones. This manual provides detailed instructions for setting up, operating, and maintaining your headset to ensure optimal performance and longevity. The EKSA H12 is designed for clear communication and comfortable use across various platforms, including PC, PS4, Xbox, and mobile devices, making it ideal for gaming, office work, call centers, and online learning.
2. Package Contents
Please check the package carefully to ensure all items are present:
- 1 × EKSA H12 Headset
- 1 × Audio Splitter Cable
- 1 × User Manual
3. Product Overview
The EKSA H12 headset features a durable and comfortable design with intuitive controls for seamless communication.
3.1 Key Features
- On-Ear Design: Comfortable and lightweight for extended use.
- 3.5mm Jack: Universal compatibility with various devices.
- Microphone Mute: Easily control your microphone status.
- Flexible Mic Boom: 360° rotating and 120° ratable for optimal voice pick-up.
- Adjustable Headband: Ensures a secure and comfortable fit for different head sizes.
- Soft Ear Cushions: Breathable protein memory foam earmuffs for comfort and noise reduction.
- Multifunctional In-line Control: Convenient access to volume adjustment and microphone mute/unmute.
- Durable Design: Built for longevity with upgraded durability (over 20,000 times bend test).
3.2 Components and Controls


- 3.5mm Jack: Connects to your device's audio port.
- Microphone: Flexible boom microphone for clear voice capture.
- Volume Roller: Adjusts the listening volume.
- Microphone Switch: Slides to mute or unmute the microphone.
- Adjustable Headband: Slide to fit your head size.
4. Setup and Connection
The EKSA H12 headset offers wide compatibility with various devices. Follow the instructions below for your specific setup.

4.1 Connecting to Devices with a Single 3.5mm Jack (Smartphones, Laptops, PS4/PS5, Xbox One/Series X/S, Tablets)
- Locate the 3.5mm audio jack on your device. This is typically a single port that supports both audio output and microphone input.
- Plug the 3.5mm jack of the EKSA H12 headset directly into this port.
- For gaming consoles (PS4/PS5, Xbox One/Series X/S), you may need to adjust audio settings in the console's system menu to ensure the headset is recognized and audio is routed correctly.
4.2 Connecting to PCs with Separate Audio and Microphone Jacks
- Locate the separate 3.5mm audio output (headphone icon, usually green) and microphone input (microphone icon, usually pink) jacks on your PC.
- Connect the EKSA H12 headset's 3.5mm jack to the included Audio Splitter Cable.
- Plug the green connector of the Audio Splitter Cable into your PC's audio output jack.
- Plug the pink connector of the Audio Splitter Cable into your PC's microphone input jack.
- Ensure your PC's sound settings are configured to use the connected headset for both playback and recording.
5. Operation
5.1 Adjusting the Headset for Comfort
- Headband Adjustment: Gently slide the earcups up or down along the headband to find a comfortable fit.
- Microphone Positioning: Adjust the flexible microphone boom (360° rotation, 120° ratable) so the microphone is close to your mouth for optimal voice clarity.

5.2 Using the In-line Controls
The in-line control unit provides quick access to essential functions:
- Volume Control: Use the scroll wheel to increase or decrease the listening volume.
- Microphone Mute/Unmute: Slide the switch to mute (microphone icon with a line through it) or unmute (microphone icon) your microphone.

5.3 Use Cases
The EKSA H12 headset is versatile and suitable for:
- Live Webinars
- Online Courses
- Conference Calls
- Business Calls
- Gaming (PC, PS4, Xbox)
- General Computer and Mobile Use

6. Maintenance and Care
- Keep the headset clean by wiping it with a soft, dry cloth.
- Avoid exposing the headset to extreme temperatures, humidity, or direct sunlight.
- Do not use harsh chemicals or abrasive cleaners.
- Store the headset in a safe place to prevent damage to the cable or microphone.
- Avoid excessive bending or twisting of the cable to prolong its lifespan.
7. Troubleshooting
| Problem | Possible Solution |
|---|---|
| No sound from headphones |
|
| Microphone not working |
|
| Poor audio quality / Static |
|
8. Specifications
| Feature | Detail |
|---|---|
| Brand Name | EKSA |
| Model | H12 |
| Communication | Wired |
| Connectors | 3.5 MM |
| Vocalism Principle | Dynamic |
| Earcups Type | Semi-open |
| Headphone Pads Material | Memory Foam |
| Driver Diameter | 40mm |
| Impedance Range | up to 32 Ω |
| Resistance | 32 Ω |
| Frequency Response Range | 20 - 20000Hz |
| Sensitivity | 105dB ±3dB |
| Max Output | 20mW |
| With Microphone | Yes |
| Volume Control | Yes |
| Control Button | Yes |
| Line Length | 1.8m |
| Material | ABS |
| Certification | CE |
| Origin | Mainland China |
9. User Tips
- Users report good sound quality and clear audio, especially for calls and online communication.
- The included audio splitter cable is essential for older PCs with separate headphone and microphone jacks.
- The headset is lightweight and comfortable for prolonged use, making it suitable for long work sessions or gaming.
- Ensure the microphone is properly positioned near your mouth for the best voice pick-up.
10. Warranty and Support
For warranty information, technical support, or further assistance, please refer to the official EKSA website or contact their customer service directly. Keep your purchase receipt for warranty claims.
11. Product Video
Video: A visual overview of the EKSA H12 headset's features, including comfort, microphone flexibility, in-line controls, and compatibility.