OWCTB5DOCK11P Thunderbolt 5 Dock Ejector
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Product Specifications
- Product Name: Dock Ejector
- Supported Platforms: Mac and Windows
- Version: 2.0.2
- Support: USB Charge Support Driver
Product Usage Instructions
1. Getting Started
1.1 Software Setup
Install the Dock Ejector software on your system.
1.2 USB Charge Support Driver
Ensure the USB Charge Support Driver is installed for charging
support.
1.3 Ejecting Volumes
Use the Dock Ejector to safely eject volumes from your
system.
2. Software Management
2.1 Preferences | Settings
Adjust preferences or settings by clicking the Dock Ejector
icon.
2.2 Uninstall OWC Dock Ejector
Follow the specific instructions for Mac or Windows users to
uninstall the Dock Ejector software.
2.3 Troubleshooting
Why won’t my volume unmount?: Avoid force
unmounting volumes with files still in use to prevent data
loss.
Why is the USB charge support driver disabled with
version 2.0.2?: Consider downloading version 1.1.9 if
needed.
3. Support Resources
3.1 Contacting Support
Contact customer support for assistance with any issues.
3.2 Online Resources
Access online resources for additional help and information.
3.3 About Data Backup
Learn about the importance of data backup for your system.
Frequently Asked Questions (FAQ)
Why won’t my volume unmount?
If you force unmount a volume with files still in use, the
volume can be corrupted and data loss could occur.
Why is the USB charge support driver disabled with version
2.0.2?
If you encounter this issue, consider downloading version 1.1.9
of the driver if needed.
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Dock Ejector
User Guide
Getting Started
1.1 Software Setup
· OWC Dock Ejector allows you to eject all volumes attached through an OWC dock. · This application only ejects volumes attached through an OWC or Akitio brand dock. · Volumes connected directly to the computer, network device, or different brand dock will not eject. · Does not eject volumes that come from disk image files.
· Download and Install OWC Dock Ejector for Mac
· Download and Install OWC Dock Ejector for Windows
1.2 USB Charge Support Driver
· OWC Dock Ejector for Mac includes USB charge support driver. The driver enables use of the Apple SuperDrive, USB Keyboard, and iPad charging over USB powered ports. The driver is installed while installing OWC Dock Ejector.
1.3 Ejecting Volumes
Mac Users
· Locate and click the OWC Dock Ejector icon located in the menu bar at the top of the screen. · Select ” Eject Volumes ” to disconnect all volumes attached to an OWC Dock. · If the menu options says ” Safe to Unplug Dock ” instead of ” Eject Volumes “, then the OWC Dock can safely be disconnected as all volumes connected are unmounted. · If the menu options says ” No OWC Dock Attached “, then an OWC Dock is not connected to the Mac system.
Windows Users
· Locate and right-click the OWC Dock Ejector icon located in the System Tray icon in the lower right corner. · Select ” Safely disconnect disks on OWC Docks “.
Software Management
2.1 Preferences | Settings
Preferences (Mac), Settings (Windows) can be set when clicking the Dock Ejector icon.
· The ” Automatically check for updates ” option will check for updates once a week.
· The ” Check for Updates Now… ” option checks for new updates immediately.
· The ” Help improve OWC Dock Ejector ” checkbox sends OWC anonymous usage information that helps OWC improve the applications for you and other users. · No personal information is collected. OWC does not collect your name, email address, IP address, MAC address, serial number, etc. For more information on the usage information OWC collects, click here
2.2 Uninstall OWC Dock Ejector
Mac Users
· Download or open the OWC Dock Ejector Installer. · Double click the OWC Dock Ejector Installer icon to launch the installer. · Access the OWC Dock Ejector Installer in the Menu Bar and select ”
Uninstall “. · This will stop OWC Dock Ejector from running and move it to trash. · NOTE
: This process will also uninstall OWC Dock Charging Support driver.
Windows Users
· Right-click the Windows flag in the lower left corner and select ” Apps and Features “.
· Search for ” OWC Dock Ejector “.
· Click the icon and select ” Uninstall “. · NOTE : This process will also uninstall OWC Dock Charging Support driver.
2.3 Troubleshooting
Why won’t my volume unmount?
· A volume will not unmount if an application is still using the volume:
· If you use Force Unmount to unmount a volume and receive a message that it has failed, shut down your machine, disconnect the dock, and restart your machine.
· WARNING
: If you force unmount a volume with files still in use, the volume can be corrupted and data loss could occur.
· If no application name is displayed in the dialog box, most likely there is a background process using the volume. Examples for macOS include but are not limited to things like Spotlight updating the volume index, or Time Machine creating a backup. For these scenarios, wait 60 seconds and then try to eject the volume again. If you receive the same message, save any open work, shut down the host computer, disconnect the dock, and then restart the host.
· In some macOS scenarios, the process holding things up might be related to the Finder app. In that case make sure the volume in question is not selected in the Finder Sidebar or otherwise displayed in the Finder window, then try again to eject the volume.
Why is the USB charge support driver disabled with version 2.0.2?
· The current version of OWC Dock Ejector (version 2.0.2) has the USB charge support driver disabled. Users can not charge or bus power devices over external powered USB ports at high power. Users should roll back OWC Dock Ejector by uninstalling version 2.0.2 and
downloading version 1.1.9
if the USB charge support driver is needed
Support Resources
3.1 Contacting Support
· Phone, Chat, and Email support is available by visiting (owc.com/support)
3.2 Online Resources
· OWC Dock Ejector for Mac
· OWC Dock Ejector for Windows
· OWC Dock Ejector Downloads and Changelog
3.3 About Data Backup
To ensure that your files are protected and to prevent data loss, we strongly suggest that you keep two copies of your data: one copy and a second copy on either an internal drive or another storage medium, such as an optical backup, or on another external storage unit. Any data loss or corruption while using the OWC Dock Ejector is the sole responsibility of the user, and under no circumstances may OWC, its parents, partners, affiliates, officers, employees, or agents be held liable for loss of the use of data including compensation of any kind or recovery of the data.
Terms & Conditions
Changes
The material in this document is for information purposes only and subject to change without notice. While reasonable efforts have been made in the preparation of this document to assure its accuracy, OWC, its parent, partners, affiliates, officers, employees, and agents assume no liability resulting from errors or omissions in this document, or from the use of the information contained herein. OWC reserves the right to make changes or revisions in the product design or the product manual without reservation and without obligation to notify any person of such revisions and changes.
FCC Statement
Warning ! Modifications not authorized by the manufacturer may void the user’s authority to operate this device. NOTE: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference with radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following
· Reorient or relocate the receiving antenna.
· Increase the separation between the equipment and receiver.
· Connect the equipment to an outlet on a circuit different from that to which the receiver is connected.
Copyrights and Trademarks
© 2025 Other World Computing, Inc. All rights reserved. OWC, OWC Envoy, and the OWC logo are trademarks of New Concepts Development Corporation, registered in the U.S. and/or other countries. Mac and macOS are trademarks of Apple Inc., registered in the U.S. and other countries. Other marks may be the trademark or registered trademark property of their owners. No part of this publication may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording or otherwise, without the prior written consent of OWC.
Documents / Resources
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