LG Smart Diagnosis Function ThinQ Washing Machine
Function
Should you experience any problems with the appliance, it has the capability of transmitting data via your telephone to the LG Customer Information Center. NFC or Wi-Fi equipped models can also transmit data to a smartphone using the LG Smart ThinQ application.
Smart Diagnosis™ through the Customer Information Center
- For appliances with the
logo - Call the LG Electronics Customer Information Center at: (LG U.S.A.) 1-800-984-6306
- Swipe the display down to see the Settings screen and select More Settings. Select Smart Diganosis from the Settings menu and press the Start button.
- When instructed to do so by the call center agent, hold the mouthpiece of your phone over the Power button. Hold the phone no more than one inch from (but not touching) the machine
- Keep the phone in place until the tone transmission has finished. The display will count down the time
- Once the countdown is over and the tones have stopped, resume your conversation with the call center agent, who will then be able to assist you in using the information transmitted for analysis.
Smart ThinQ Smart Diagnosis
- For appliances with the logo
- Use the Smart Diagnosis feature in the Smart ThinQ application for help diagnosing issues with the appliance without the assistance of the LG Customer Information Center.
- Follow the instructions in the Smart ThinQ application to perform a Smart Diagnosis using your smartphone
MAINTENANCE
Unplug the washer before cleaning to avoid the risk of electric shock. Failure to follow this warning can cause serious injury, fire, electric shock, or death. ••Do not use volatile substances (benzene, paint thinner, alcohol, acetone, etc.) or detergents with strong chemical components when cleaning the washer. Doing so may cause discoloration or damage to the machine, or may cause a fire
Regular Cleaning
Care After Wash
- After the cycle is finished, wipe the door and the inside of the door seal to remove any moisture.
- Leave the door open to dry the drum interior.
- Wipe the body of the washer with a dry cloth to remove any moisture
Cleaning the Exterior
Proper care of your washer can extend its life.
Door:
Wash with a damp cloth on the outside and inside and then dry with a soft cloth.
Exterior
- Immediately wipe off any spills.
- Wipe with a damp cloth.
- Do not touch the surface or the display with sharp objects.
Care and Cleaning of the Interior
- Use a towel or soft cloth to wipe around the washer door opening and door glass.
- Always remove items from the washer as soon as the cycle is complete. Leaving damp items in the washer can cause wrinkling, color transfer, and odor.
- Run the Tub Clean cycle once a month, or more often if needed, to remove detergent buildup and other residue.
Tub Clean Cycle
Some environmental and usage conditions can cause a residue to build up in the drum over time and can lead to a mildewy or musty smell. Periodic use of this cycle helps to prevent mildew or a musty smell. Run the Tub Clean cycle once a month, or more often under heavy use conditions or if odor is present.
- Remove any clothing from the tub.
- Put in the manufacturer’s recommended amount of a tub cleaning agent.
- Close the door and press the Power button to turn the washer on.
- Select the Tub Clean cycle from the download cycles to clean the drum.
- Press the Start/Pause button to begin the cycle. Selecting any other cycle after Tub Clean has been selected will cause the Tub Clean cycle to be cancelled.
- After the cycle ends, open the door and allow the drum interior to dry completely.
Automatic Alert for Tub Clean
When the power is on and the ‘Tub Clean‘ message blinks on the display, it means the washer drum needs cleaning. Use the Tub Clean cycle to clean the washer drum. The frequency of the automatic alert’s appearance depends on how often the washer is used, however the message will generally appear every one to two months.
Removing Mineral Buildup
In areas with hard water, mineral scale can form on internal components of the washer. Periodically clean the mineral buildup on the internal components to extend the lifespan of the washer. Use of a water softener is recommended in areas with hard water. Use a descaler, such as Washer Magic®, to remove visible mineral buildup on the washer drum.After descaling, always run the Tub Clean cycle before washing clothing. Mineral scale and other spots may be removed from the stainless steel drum using a soft cloth soaked in stainless steel cleaner. Do not use steel wool or abrasive cleaners.
Cleaning the Door Seal
- Wear rubber gloves and protective goggles.
- Dilute 3/4 cup (177 ml) of liquid chlorine bleach in 1 gallon (3.8 L) of water.
- Wipe around the door seal. Soak a sponge or a soft cloth in this diluted solution and wipe all around the door seal.
- Wipe dry. After cleaning, wipe up any moisture with a dry towel or cloth.
- Leave the door open to allow the door seal to dry completely.
Cleaning the Water Inlet Filters
If the washer does not fill properly, an error message will show on the display. The inlet valve filter screens could be plugged by hard water scale, sediment in the water supply, or other debris
- Turn off both water faucets completely.
- Unscrew the hot and cold water hoses from the back of the washer.
- Carefully remove the filters from the water valves.
- Remove foreign objects and soak the filters in white vinegar or a lime scale remover. If using a lime scale remover, follow the manufacturer’s instructions.
- Be careful not to damage the filters while cleaning them.
- Rinse filters thoroughly and press them back into place.
- Flush then reattach the water hoses. Before reattaching the hoses, flush the hoses and water lines by running several gallons of water into a bucket or drain, preferably with the faucets wide open for maximum flow
Cleaning the Drain Pump Filter
The washer fails to drain if the drain pump filter is clogged. Periodically clean the drain filter to prevent clogging with foreign objects
- Turn off the machine and pull out the plug.
- Press on the circle to open the lower cover as shown below
- Unclip the drain hose and remove the plug from the drain hose to drain the remaining water.
- Clean the pump filter and opening.Twist the pump filter counterclockwise to remove
- After cleaning, assemble the hose cap and the pump filter in the original positions
- Close the lower cover.
Cleaning Auto Dispense Tray
- Press on the circle to open the lower cover as shown below.
- Push in on the top of the Auto Dispense tray to slide it out and use the handle to remove the tray.
- Turn the reservoir caps counterclockwise to remove them
- Turn the check valves on the back of the tray counterclockwise to remove them
- Clean the Auto Dispense tray and the check valves under running water.
- Assemble the check valves by inserting them and turning them clockwise.
- Fill the detergent reservoir with liquid HE detergent and the softener reservoir with liquid fabric softener. Insert the caps on the reservoirs and turn clockwise until tight.
- Insert the Auto Dispense tray back in the machine until it clicks. Close the lower cover.
Care in Cold Climates
Storing the Washer
If the washer will not be used for an extended period of time and is in an area that could be exposed to freezing temperatures, perform the following steps to protect the washer from damage.
- Turn off the water supply.
- Disconnect hoses from water supply and drain water from hoses.
- Plug the power cord into a properly grounded electrical outlet.
- Add 1 gallon of nontoxic recreational vehicle (RV) antifreeze to the empty drum and close the door. Never use automotive antifreeze.
- Press the Power button, then select Spin.
- Press the Start/Pause button to start the drain pump.
- Allow the drain pump to run for one minute, then press the Power button to shut off the washer. This will expel some of the antifreeze, leaving enough to protect the washer from damage.
- Unplug the power cord, dry the drum interior with a soft cloth, and close the door.
- Store the washer in an upright position.
- To remove the antifreeze from the washer after storage, run a complete Speed Wash cycle using detergent.Do not add laundry to this cycle.
When the Water Line is Frozen
- Turn off the faucets connected with the water lines.
- Pour hot water on the frozen faucets to thaw the water lines and remove them.
- Immerse the water lines in hot water to thaw them.
- Connect the water lines with the water inlets of the washer and with the faucets.
- See Connecting the Water Lines for details.
- Turn on the faucets
- Press the Power button.
- Press the Spin cycle.
- Press the Start/Pause button.
- Verify the water fills properly.
When the Drain Line is Frozen
- Pour hot water in the washer drum and close the door.
- Wait for 1-2 hours.
- Press the Power button after thawing.
- Press the Spin cycle to select draining and spinning.
- Press the Start/Pause button.
- Check to make sure the water drains.
TROUBLESHOOTING
Q: Why does my washer make loud banging noises while it is filling with water?
A: This is actually a problem with the plumbing in your home. When the water valve in the washer shuts off, it can cause pipes in your home to move, resulting in a loud banging noise. This effect, called water hammer, can be reduced by installing an item called a water hammer arrestor. Add-on arrestors can be purchased through your local hardware or home improvement store.
Q: Why is there so little water in my washer? How can it clean the clothes?
A: HE (High-Efficiency) washers are designed to properly wash your laundry while using a minimum amount of water and energy. Because the water volume is low, the small amount of detergent used is more concentrated in the water, resulting in excellent cleaning performance.
Q: When I press a button, why does my washer beep and then nothing happens?
A: The Control Lock feature is turned on. To turn off Control Lock, turn the washer on, then swipe down
to open the Settings screen. Touch the Control Lock button to turn off Control Lock. Power or Signal is off.
Q: Where should I pour my OxiClean™ or other powdered laundry products when doing my laundry?
A: If you are using powdered laundry detergent, you must dispense it manually using the manual dispenser cup. See the Dispensing Detergent Manually section. Powdered laundry agents such as OxiClean™ or powdered color safe bleach should also be put in the manual dispenser or put directly into the tub. These products can be put in the empty tub before loading or on top of the laundry after loading the machine. Do not use liquid chlorine bleach with this machine.
Before Calling for Service
The washer is equipped with an automatic error-monitoring system to detect and diagnose problems at an early stage. If the washer does not function properly or does not function at all, check the following before you call for service.
Noises You Might Hear
Operation
TROUBLESHOOTING
Performance
Error Codes
SPECIFICATION
| Function | Smart Diagnosis Function for diagnosing and troubleshooting issues |
| Smart Diagnosis through Customer Information Center | Transmits data via telephone to LG Customer Information Center for analysis |
| Smart ThinQ Smart Diagnosis | Transmits data to smartphone using LG Smart ThinQ application |
| Regular Cleaning | Clean door and inside of door seal, leave door open to dry drum interior, wipe body of washer with dry cloth |
| Cleaning the Exterior | Wash door with damp cloth, wipe spills immediately, do not touch surface or display with sharp objects |
| Care and Cleaning of the Interior | Wipe around door opening and door glass, remove items from washer after cycle, run Tub Clean cycle once a month |
| Tub Clean Cycle | Removes detergent buildup and other residue, prevents mildew or musty smell |
| Automatic Alert for Tub Clean | Appears on display every one to two months, depending on usage |
| Removing Mineral Buildup | Clean with descaler, use water softener in areas with hard water, do not use steel wool or abrasive cleaners |
| Cleaning the Door Seal | Wear rubber gloves and protective goggles, wipe with diluted liquid chlorine bleach solution, leave door open to dry completely |
| Cleaning the Water Inlet Filters | Remove filters from water valves, soak in white vinegar or lime scale remover, rinse thoroughly and press back into place |
| Cleaning the Drain Pump Filter | Turn off machine and unplug, clean pump filter and opening, assemble hose cap and pump filter in original positions |
| Cleaning Auto Dispense Tray | Remove tray and check valves, clean under running water, fill reservoirs with liquid HE detergent and fabric softener, insert caps and turn clockwise |
| Care in Cold Climates | Store washer properly, add nontoxic RV antifreeze to empty drum, run Spin cycle to expel some antifreeze, remove antifreeze with complete Speed Wash cycle |
| When the Water Line is Frozen | Thaw frozen faucets and water lines, connect water lines with water inlets and faucets, turn on faucets and run Spin cycle to verify water fills properly |
| When the Drain Line is Frozen | Pour hot water in washer drum and wait, press Power button after thawing |
FAQS
The LG Smart Diagnosis Function ThinQ Washing Machine is a state-of-the-art appliance that offers users the ability to diagnose and troubleshoot issues with ease.
The Smart Diagnosis function allows the washing machine to transmit data via telephone or smartphone to the LG Customer Information Center for analysis and troubleshooting.
To use the Smart Diagnosis function, call the LG Electronics Customer Information Center or use the Smart ThinQ application to diagnose issues with the appliance.
To clean the washing machine, unplug it before cleaning to avoid the risk of electric shock. Use a dry cloth to wipe the body of the washer, and use a towel or soft cloth to wipe around the washer door opening and door glass. Run the Tub Clean cycle once a month to remove detergent buildup and other residue.
To remove mineral buildup from the washing machine, use a descaler, such as Washer Magic, to remove visible mineral buildup on the washer drum. Mineral scale and other spots may be removed from the stainless steel drum using a soft cloth soaked in stainless steel cleaner. Do not use steel wool or abrasive cleaners.
To clean the water inlet filters, turn off both water faucets completely, unscrew the hot and cold water hoses from the back of the washer, carefully remove the filters from the water valves, remove foreign objects and soak the filters in white vinegar or a lime scale remover, rinse filters thoroughly and press them back into place, and flush then reattach the water hoses.
To care for the washing machine in cold climates, store the washer in an upright position if it will not be used for an extended period of time and is in an area that could be exposed to freezing temperatures, add 1 gallon of nontoxic recreational vehicle (RV) antifreeze to the empty drum and close the door, and run a complete Speed Wash cycle using detergent to remove the antifreeze from the washer after storage.
