HARMAN N2615D-WP N-ABLE Control User Guide

If you encounter any issues during setup or usage, refer to the AMX Warranty and Return Policy available at www.amx.com or contact customer support at 800.222.0193.

FAQ

Q: Can I use a non-PoE power source with this device?
- A: No, this device requires Power over Ethernet (PoE) for power.
Q: How do I update the firmware of the device?
- A: Firmware updates can be downloaded from the provided URL. Follow the instructions in the firmware update guide for detailed steps.
Q: What is the warranty period for this product?
- A: For warranty information, refer to the AMX Warranty and Return Policy available at www.amx.com or contact customer support.

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IMPORTANT SAFETY INSTRUCTIONS

1. READ these instructions.
2. KEEP these instructions.
3. HEED all warnings.
4. FOLLOW all instructions.
5. DO NOT use this apparatus near water.
6. CLEAN ONLY with dry cloth.
7. DO NOT block any ventilation openings. Install in accordance with the manufacturer’s instructions.
8. DO NOT install near any heat sources such as radiators, heat registers, stoves, or other apparatus (including amplifiers) that produce heat.
9. DO NOT defeat the safety purpose of the polarized or grounding type plug. A polarized plug has two blades with one wider than the other. A grounding type plug has two blades and a third grounding prong. The wider blade or the third prong are provided for your safety. If the provided plug does not fit into your outlet, consult an electrician for replacement of the obsolete outlet.
10. PROTECT the power cord from being walked on or pinched, particularly at plugs, convenience receptacles, and the point where they exit from the apparatus.
11. ONLY USE attachments/accessories specified by the manufacturer.
12. UNPLUG this apparatus during lightning storms or when unused for long periods of time.
13. REFER all servicing to qualified service personnel. Servicing is required when the apparatus has been damaged in any way, such as power supply cord or plug is damaged, liquid has been spilled or objects have fallen into the apparatus, the apparatus has been exposed to rain or moisture, does not operate normally, or has been dropped.
14. DO NOT expose this apparatus to dripping or splashing and ensure that no objects filled with liquids, such as vases, are placed on the apparatus.
15. To completely disconnect this apparatus from the AC Mains, disconnect the power supply cord plug from the AC receptacle or disconnect the PoE+ injector.
16. Where the mains plug or an appliance coupler is used as the disconnect device, the disconnect device shall remain readily operable.
17. DO NOT overload wall outlets or extension cords beyond their rated capacity as this can cause electric shock or fire.
18. Power is supplied via Power Over Ethernet (PoE+), utilizing an AMX certified PoE+ injector such as the PS-POE-AF-TC PoE+ Injector (FG423-83) or compatible network switch which is classified as ES1 and PS2 output in accordance with IEC/EN/UL 62368-1.
19. The product is to be connected only to PoE+ networks without routing to the outside plant.

The exclamation point, within an equilateral triangle, is intended to alert the user to the presence of important operating and maintenance (servicing) instructions in the literature accompanying the product. The lightning flash with arrowhead symbol, within an equilateral triangle, is intended to alert the user to the presence of uninsulated “dangerous voltage” within the product’s enclosure that may be of sufficient magnitude to constitute a risk of electrical shock to persons.

ESD Warning: The icon to the left indicates text regarding potential danger associated with the discharge of static electricity from an outside source (such as human hands) into an integrated circuit, often resulting in damage to the circuit.
WARNING: To reduce the risk of fire or electrical shock, do not expose this apparatus to rain or moisture.
WARNING: No naked flame sources – such as candles – should be placed on the product.
CAUTION: This product contains batteries that are covered under the 2006/66/EC European Directive, which cannot be disposed of with normal household waste. Please dispose of any used batteries properly, following any local regulations. Do not incinerate.

AMX© 2024, all rights reserved. No part of this publication may be reproduced, stored in a retrieval system, or transmitted, in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, without the prior written permission of AMX. Copyright protection claimed extends to AMX hardware and software and includes all forms and matters copyrightable material and information now allowed by statutory or judicial law or herein after granted, including without limitation, material generated from the software programs which are displayed on the screen such as icons, screen display looks, etc. Reproduction or disassembly of embodied computer programs or algorithms is expressly prohibited.

LIABILITY NOTICE

No patent liability is assumed with respect to the use of information contained herein. While every precaution has been taken in the preparation of this publication, AMX assumes no responsibility for error or omissions. No liability is assumed for damages resulting from the use of the information contained herein. Further, this publication and features described herein are subject to change without notice.

AMX WARRANTY AND RETURN POLICY

The AMX Warranty and Return Policy and related documents can be viewed/downloaded at www.amx.com.

Introducing Your New N2600 Series Devices

Product Overview

The N2600 AV over IP Series belongs to the N-Series product family from AMX and consists of N2612 Encoders, N2622 Decoders, N2615D Wallplate Encoders and N2625D Wallplate Decoders. This series provides a flexible, feature-rich, simple-todeploy digital media distribution and switching solution that can be used in 4K applications with resolutions up to 4096×2160, with support for HDCP 2.2. This motion-based wavelet codec solution delivers video with nearly imperceptible latency over standard gigabit Ethernet networks.

Any source can be sent to one or more displays by routing through layer-2/layer-3 switches using standard Cat5e cable. Standard features include H264 Stream, output scaling, bi-directional serial, IR, embedded 7.1 audio, USB 2.0 and KVM-over-IP extension. Card versions compatible with the N-Series N9206 card cage are available for high-density applications.

Features include:

 Design flexibility allows you to start as small as 1×1 and grow the system in increments of single sources and devices by simply adding additional Encoders and Decoders.
 Simultaneously stream an H264 Stream from the N2612 Encoder allowing for maximum flexibility of the system.
 USB 2.0 routable.
 Output scaling performed at the Decoder for maximum flexibility.
 Power over Ethernet (PoE+) eliminates the need for a local power supply and speeds installation. Units can still be powered by PoE+ or PoE+ Injectors.
 Infrared (IR) emitter connection allows control of low-cost, IR-only display devices.
 Fast install with Phoenix connectors for power, IR, RS232 serial, and analog audio interfaces.
 Pass-through HDMI interface allows easy installation with local display, such as desktop PC applications.
 USB-A and USB-C connections for KVM applications.

Hardware Overview

Refer to the following figures (front and rear panel drawings of these devices) and the Front and Rear Panel Descriptions table on page 6 for hardware details.

1) USB-C Port
2) HDMI Input
3) Device ID Discovery Button
4) Device Reset Button
5) LED Status Indicators
6) Analog Audio Input

FIG. 1 N2615D Encoder Front Panel

1) Analog Audio Out
2) HDMI Out
3) Device ID Discovery Button
4) Device Reset Button
5) LED Status Indicators
6) USB-A HID Connector
7) USB-A, USB 2.0 or HID
8) IR Output
9) RS232 Connector

FIG. 2 N2625D Decoder Panel

Wallplate Encoder and Decoder Panel Descriptions
Encoder Panel
DISPLAY VIDEO LED On (green) when USB-C is detected
USB-C port For Video/KVM/USB 2.0 support.
HDMI VIDEO LED On (green) when HDMI is detected
HDMI IN HDMI video input.
RESET button Recessed pushbutton. Press to initiate a “warm restart” which causes the processor to reset, but not lose
power. A reset does NOT affect the current settings.
ID button Recessed pushbutton. Press to send notification out on the network to identify the unit (the notification
causes a pop-up dialog in N-Able and N-Command). Press and hold for 30 seconds to initiate a factory
restore.
POWER LED On solid (green) when operating power is supplied.
STATUS LED On flashing (green) when there is software activity.
STREAM LED On (green) when the unit is streaming video.
HDCP LED On (Amber) when the unit detects HDCP
LINK/ACT On (green) / Flashing (green) based on the activity of the ethernet connection to the device.
AUDIO LED On (green) when analog audio is enabled
AUDIO IN 3.5mm connector, Provide analog audio input
Decoder Panel
AUDIO LED On (green) when analog audio is enabled
AUDIO OUT 3.5mm connector, Provide analog audio output
HDMI VIDEO LED On (green
HDMI OUT HDMI video output
RESET button Recessed pushbutton. Press to initiate a “warm restart” which causes the processor to reset, but not lose
power. A reset does NOT affect the current settings.
ID button Recessed pushbutton. Press to send notification out on the network to identify the unit (the notification
causes a pop-up dialog in N-Able and N-Command). Press and hold for 30 seconds to initiate a factory
restore.
POWER LED On solid (green) when operating power is supplied.
STATUS LED On flashing (green) when there is software activity.
STREAM LED On (green) when the unit is streaming video.
HDCP LED On (Amber) when the unit detects HDCP
LINK/ACT On (green) / Flashing (green) based on the activity of the ethernet connection to the device.
IR OUT 3.5mm connector. Provides IR output only (33 to 60 kHz; typically, 39 kHz). IR emitter not included.
RS232 3.5mm connector, which provides a serial control interface full duplex communication. Supports
standard baud rates from 1200 to 115200.
USB 2.0 Standard- A port (x2) For USB 2.0 support, connect to top connector. For HID support, connect to either USB port

Installing and Configuring Your AV Equipment

This chapter provides an installation overview as well as a detailed step-by-step process for installation. If you encounter any problems, refer to the Troubleshooting section on page 100 for help.

Installation Overview
The N2600 Encoders and Decoders have multiple configuration and installation options. For basic installation guidelines, see the
table below. For more detailed instructions, refer to Step-by-Step Installation Instructions on page 12.
Basic Installation Guidelines
Connections Options
Power Power over Ethernet (PoE+): Connect the unit’s P0 port to an active, PoE+ enabled network switch.
Network PoE units: Using PoE+ to power the unit, you should already have a network connection.
Video N2615D Encoders
• For video encoding of a digital source, connect the source to the Encoder’s USB-C or HDMI IN port.
• USB-C – Use a DP-Alt or Thunderbolt 3/4 cable or adapter.
• HDMI – Use a HDMI 2.0 or greater cable or adapter.
N2625D Decoders
• For video decoding, connect a digital display to the Decoder’s HDMI OUT port using a video cable with an HDMI
connector (or adapter).
Audio N2615D Encoders
• For audio encoding, connect a line-level analog audio source to the Audio In input 3.5mm connector, or
• Use the HDMI audio embedded with the source connection.
N2625D Decoders
• For audio decoding, connect a line-level analog audio device to the Audio Out output 3.5mm connector, or send the
HDMI embedded audio to a connected display’s speakers.
Acceptable Input/Output Types
N2615D Encoder – Input
Digital HDMI – Native connection. No adapter necessary.
DVI – Appropriate passive adapter required.
DisplayPort- Appropriate passive adapter required.
USB-C – DP-Alt or Thunderbolt 3/4
N2625D Decoder – Output
Digital HDMI – Native connection. No adapter necessary.
DVI- Appropriate passive adapter required.
NOTE: For all other Input/Output types, an active adapter is required.

Step-by-Step Installation Instructions

This section provides step-by-step guidance for installing and configuring equipment from the N-Series product family on your network. The steps provided here assume the following to be true: NOTE: For a more detailed requirements list, refer to

Appendix B: Minimum Network Requirements on page 105.

1. There are switches operational on the network. N-Series equipment can operate on many different brands of networking equipment. The network itself needs to meet certain requirements to be able to support deployment. These instructions assume that you have purchased, installed and properly configured your existing equipment to meet the following physical and protocol requirements:
• Layer 2 (with IGMP Multicast Protocol), OR Layer 3 (also known as “multi-layer”)
• Gigabit Ethernet
• IGMP Snooping
• IGMP Snooping Querier (which only needs to be enabled on a single switch within the network)
• Capable of Jumbo Frames (due to frame density)
NOTE: To proceed with this installation, the switches must already be successfully connected to your network. If needed, refer to your network equipment documentation for installation instructions.
2. Deployment considerations have been made for the addition of high-speed video. Our Networked AV solutions provide unsurpassed video and audio quality at bandwidths appropriate to any network segment or link. Matrix switches as large as 1200×800 have been constructed on a house network using N-Series equipment. Alternatively, many customers choose to deploy on physically separate networks in order to use low-cost network appliances but keep video traffic separate from data and voice.
3. N-Able software has been loaded on the computer you are using to configure theequipment. From your host computer, download N-Able (our free setup utility software):

PC- Version – https://www.amx.com/en-US/products/n-able-pc
Mac-Version – https://www.amx.com/en-US/products/n-able-mac

This software is designed to set up and control the equipment during initial deployment, however, it is not always the best solution for production-type or primary user control. Refer to Control Options on page 21 for details on the available control options. Step 1: Setting Up Your Host Computer

In order to communicate with N-Series products, your devices must be on the same subnet as the host computer. N2600 units are shipped in DHCP mode and the IP address will be assigned automatically based on the network DHCP server. If no DHCP server is found, the unit will use a link-local default IP address of 169.254.xxx.xxx. Before beginning installation, you may need to make some changes to the computer running N-Able. These steps show how this can be accomplished in a Microsoft Windows environment.

1. From the Start menu, select Control Panel > Network and Sharing Center

NOTE: If the computer does not need Internet access, you can simply enter a unique 169.254.xxx.xxx IP address with a 255.255.0.0
subnet mask. Contact your network administrator if you are unsure of how to configure the existing network. N-Series units will not
self-assign in the 169.254.0.xxx range.
NOTE: If the computer has a statically-assigned IP address, click the Advanced button. Then click Add to enter a unique
169.254.xxx.xxx address with a Subnet Mask of 255.255.0.0 and a Default Gateway of 169.254.1.1.
Step 2: Connecting Decoders to the Network
The digital connection from a Decoder HDMI OUT port to a display is accomplished using either a HDMI cable or DVI-D (through
adapter). N2600 units support embedded audio input and output on the HDMI ports; however, some display devices (e.g., many
monitors) do not support embedded audio. When using such a display, use the AUDIO port for separate transmission of sound and turn HDMI Audio off (on the Settings page) to avoid video display issues.

Power is supplied via a PoE+-enabled switch. Refer to the following steps for guidance.

1. Using a minimum Cat-5e cable, connect your N-Series Decoder’s P0 port to a PoE+-enabled switch. This provides both network and power connection.
2. Connect the display you would like to use for that Decoder (monitor, projector, etc.) to the Decoder’s HDMI OUT port using an HDMI cable (or DVI through adapter). This must be a digital video connection.

4. Once the Decoders and displays are connected and powered up, the LocalPlay screen appears on the displays.
NOTE: If the LocalPlay screen does not appear, refer to the chapter Troubleshooting on page 100 for more guidance.
NOTE: In order for the unit to receive PoE+, it must be connected to a switch or other equipment that has a PoE+ PSE (Power Sourcing Equipment) port.

CAUTION: Do not run wiring that is connected to a PoE+ PSE port outside of the building where the PSE resides. It is for intrabuilding use only.
Step 3: Connecting Encoders to the Network and Configuring Stream

Settings

1. Using a Cat-5e cable, connect your N-Series Encoder’s P0 port to a PoE+-enabled switch.
NOTE: In order for the unit to receive PoE+, it must be connected to a switch or other equipment that has a PoE+ PSE port.
2. In N-Able, select the Unit Management tab and click the Auto Discover button (if the table has not already populated itself with the installed units).

Red Text – No Video source (Encoder) or no display (Decoder) Black Text – Unit is in live play mode.
Red Explanation Point (!) – N-Able cannot communicate with device. Blue Text – Unit is playing locally-stored content.
Gray Text – Video network transmit for the unit is disabled.
FIG. 5 Video Matrix Page
4. Double-click the Encoder’s name in the list. The Login page is displayed. If prompted, use the following default login credentials to log in for the first time. These can be changed later on from the Settings page.
Default username: admin
Default password: password
FIG. 6 Login Page
NOTE: The Login page is only displayed if N-Able’s stored username/password does not match the unit’s username/password. A default system will match.
5. The Settings page is displayed.
6. Change the Stream setting. We recommend setting Stream to a number between 2 and 254 (it is required that the number be less than 32,512)

Status – Status
The Status section of the Status on the System page is shown.
FIG. 43 Status Section
TABLE 28 System Page: Status Section of Status
Option Description Notes
HDMI Status Displays the status of the HDMI input as either Connected or
Disconnected
HDMI Resolution Displays the resolution detected on the HDMI Input
USB-C Status Displays the status of the USB-C input as either Connected or
Disconnected
USB-C Resolution Displays the resolution detected on the USB-C Input
HDCP Status Reports status of HDCP along with version information
Port 50001 Source IP
IP address of the device connected to the port
Port 50002 Source IP
Serial Source IP
KVM IP
USB 2.0 IP
Port P0 Displays the ethernet ports as either connected or disconnected.
Audio Activity Displays the status of the audio stream on the network.
Active: Stream is detected
Inactive: Stream is not detected

Appendix

Appendix: Video Resolution Detail

Resolution Refresh Rates YUV 4:4:4 YUV 4:2:2 RGB YUV 4:2:0 Interlaced

4096×2160 (DCI) 60 Yes Yes Yes Yes No
4096×2160 59 Yes Yes Yes Yes No
4096×2160 50 Yes Yes Yes Yes No
4096×2160 30 Yes Yes Yes No No
4096×2160 29 Yes Yes Yes No No
4096×2160 24 Yes Yes Yes No No
4096×2160 23 Yes Yes Yes No No
3840×2160 (UHD) 60 Yes Yes Yes Yes No
3840×2160 59 Yes Yes Yes Yes No
3840×2160 50 Yes Yes Yes Yes No
3840×2160 30 Yes Yes Yes No No
3840×2160 29 Yes Yes Yes No No
3840×2160 24 Yes Yes Yes No No
3840×2160 23 Yes Yes Yes No No
3440×1440 (WQHD) 60 Yes Yes Yes No No
3440×1440 59 Yes Yes Yes No No
3440×1440 50 Yes Yes Yes No No
3440×1440 30 Yes Yes Yes No No
3440×1440 29 Yes Yes Yes No No
3440×1440 24 Yes Yes Yes No No
3440×1440 23 Yes Yes Yes No No
3840×1080 (DFHD) 60 Yes Yes Yes No No
3840×1080 59 Yes Yes Yes No No
3840×1080 50 Yes Yes Yes No No
3840×1080 30 Yes Yes Yes No No
3840×1080 29 Yes Yes Yes No No
3840×1080 24 Yes Yes Yes No No
3840×1080 23 Yes Yes Yes No No
1920×1200 60 Yes Yes Yes No No
1920×1080 120 Yes Yes Yes No No
1920×1080 (FHD) 60 Yes Yes Yes No Yes
1920×1080 59 Yes Yes Yes No Yes
1920×1080 50 Yes Yes Yes No Yes
1920×1080 30 Yes Yes Yes No No
1920×1080 29 Yes Yes Yes No No
1920×1080 24 Yes Yes Yes No No
1920×1080 23 Yes Yes Yes No No
1680×1050 60 Yes Yes Yes No No
1600×1200 60 Yes Yes Yes No No
1600×900 60 Yes Yes Yes No No
1440×900 60 Yes Yes Yes No No
1400×1050 60 Yes Yes Yes No No
1366×768 60 Yes Yes Yes No No

1360×768 60 Yes Yes Yes No No
1280×1024 60 Yes Yes Yes No No
1280×960 60 Yes Yes Yes No No
1280×800 60 Yes Yes Yes No No
1280×768 60 Yes Yes Yes No No
1280×720 (HD) 60 Yes Yes Yes No No
1280×720 59 Yes Yes Yes No No
1280×720 50 Yes Yes Yes No No
1024×768 60 Yes Yes Yes No No

© 2024 Harman. All rights reserved. SmartScale, NetLinx, Enova, AMX, AV FOR AN IT WORLD, and HARMAN, and their respective logos are registered trademarks of HARMAN. Oracle, Java and any other company or brand name referenced may be trademarks/registered trademarks of their respective companies. AMX does not assume responsibility for errors or omissions. AMX also reserves the right to alter specifications without prior notice at any time. The AMX Warranty and Return Policy and related documents can be viewed/downloaded at www.amx.com.

Documents / Resources

HARMAN N2615D-WP N-ABLE Control [pdf] User Guide
N2615D-WP N-ABLE Control, N2615D-WP, N-ABLE Control, Control

References

User Manual

HARMAN N2615D-WP N-ABLE Control

Product Usage Instructions

FAQ