Skullcandy Spoke User Manual

It sounds like your earbuds have lost their internal connection to each other or are stuck in a partial power state. To resolve this, you should perform a Reset to clear the paired device list and re-sync the earbuds.

Follow these steps to reset your Skullcandy Spoke earbuds:

1. Remove "Spoke" from your device's Bluetooth paired list and turn Bluetooth off on your phone/device.
2. Power Off both earbuds by holding the buttons for 4 seconds.
3. Clear the Paired List: While the earbuds are OFF, press and hold the button on both earbuds for 10 seconds. This will reset the internal memory.
4. Re-sync: Place the earbuds back into the charging case until the LEDs turn red, then remove them both at the same time. They should automatically enter pairing mode together.
5. Turn Bluetooth back on your device and select "Spoke" to reconnect.

If the left earbud still only plays audio while the button is held down, it may indicate a hardware fault with the internal switch or battery. In this case, you may need to contact Skullcandy Support for a warranty claim.

The issue you are describing, where music stops for long periods and only resumes when a button is pressed, often indicates a synchronization error between the two earbuds or a software glitch that a standard repair doesn't always fix. Since you have already tried a basic repair, you should perform a full Reset of your Skullcandy Spoke earbuds.

To reset your device and clear the paired list:

1. Turn your earbuds OFF (remove them from the case and hold the buttons until they power down).
2. Once off, press and hold the buttons on both the Left and Right earbuds simultaneously for several seconds.
3. The manual indicates this "Clear Paired Device" action should be performed while in Off Mode to ensure the internal memory is wiped.
4. Delete "Spoke" from your Bluetooth paired list on your phone or device.
5. Place the earbuds back in the case, then remove them to trigger Auto Pair Mode.
6. Select "Spoke" on your device to reconnect.

If the problem persists, ensure there is no interference from other 2.4GHz devices (like Wi-Fi routers or microwaves) and that your earbuds are fully charged, as low battery can sometimes cause unstable Bluetooth streams. If the silence lasts up to 15 minutes, it may also be worth checking if your phone's battery optimization settings are putting your music app to sleep.

According to the Skullcandy Spoke manual, the standard volume controls are:

• Volume Up: Double-tap the button on the Right earbud.
• Volume Down: Double-tap the button on the Left earbud.

If these controls are not responding or the volume remains too low, please try the following troubleshooting steps:

1. Check for Obstructions: Inspect the mesh speaker grills for earwax or debris. Even a small amount of buildup can significantly muffle the sound. Clean them gently with a dry cotton swab or a soft-bristled brush.
2. Reset the Device: If the software is unresponsive, perform a reset. While the manual mentions a "Clear Paired Device" function, you can typically reset these by turning them off and then holding the buttons on both earbuds for several seconds until the LEDs flash.
3. Check Device Settings: Ensure your phone or computer does not have a "Volume Limit" or "Absolute Volume" setting enabled in the Bluetooth or Sound settings that might be restricting the output.
4. Test Mono Mode: If only one side is low, try using just that earbud to see if the issue persists, which may indicate a hardware fault.

If the volume is still extremely low after cleaning and resetting, there may be a hardware defect covered under Skullcandy's 1-year limited warranty.