Wireless Noise Canceling Stereo Headset
Overview
1. Change EarTip
If it is suggested that you try Middle EarTip first as it first most People.
How to wear:
Adjust its end towards your mouth.
TWS Mode:
1. Remove the stickers on both EarBuds and plug the EarBuds back in Charging Case as a way to activate EarBuds.
Notes: if EarBuds are unable to be charge, please charge for the charging case via USB cable first(for more details, please refer the following steps).
2. Take out the right earned and hold its MFB for 5s to Trigger pairing mode then wait for auto connection with cellphone. after the auto connection Is done take out the left Earbud and hold Its MFB for 1s to power on. Now wait until two Earbuds auto connect with each other (LED blinks red and white tail 1s).
( Try the following steps if you fail to build connection between two Earbuds.)
Take out both two EarBuds and hold MFBs on both of them for is to power on. Then double tap MFBs on both EarBuds separately and wait until two of them auto connect with each other (LED blinks red and white for 1s).
Operation in Stereo Mode
Power-on
Hold MFB for ls(LED will turn to white)
Power-off
Granting two Ea rBuds connect with each other, hold MFB on either EarBud for 3s to power off both of them(LED will turn to red for 2s)
Factory Setting
Hold MFB/sfor5s(LED/swill blink red and white) when EarBud/s charged. Once reset EarBudis to factory, all palling list will be erased.
Play Media in both EarBuds
Play/Pause
When two EarBuds are connected with each other and cellphone, tap MFB on either EarBud to play/pause music.
Skip Track Forward
Double tap MFB on either EarBud to track forward.
Mono Mode
1. Hold MFB on either EarBud for 5s to enter pairing mode. (LED will blink red and white.)
2. On cellphone, search for “QCY-Q38” and tap to connect.
3. The connection has.been completed.
Operation in Mono Mode
Power on
Holds MFB for 1s (LED turns to white)
Power off
Holds MFB for 3s ( LED will be red for 2s)
Ignore Call
Holds MFB for 1s to Ignore incoming calls.
Answer Call
Tap MFB to answer incoming calls and again tap to end calls.
Note: only EarBud connected with cellphone is able to deal with incoming calls.
Switching Audio Output between cellphone and EarBuds
When calling, You may hold MFB 1s
Mute on / off
When calling you may double Tap MFB to switch Mute on / off.
Play / Push
Tap MFB to play or push music.
Skip Track Forward
Double Tap MBF to Track Forward.
Three Way Calling
Activate call waiting facility on your cellphone.(you may refer to cellphone’s manual for more details.)
1. Activate call: Whenever you are on a call and have another incoming call from another cellphone at the same time,you may tap MFB to activate the second call while put the first one on hold. Ignore call:Whenever you are on a call and have another incoming call from another cellphone at the same time, you may hold MFB for is to ignore the second call while keep talking on the first one.
2. Switch between held call and active call: Double tap MFB to switch between the two calls. End call: During three way calling, hold MFB for is to end the active call while re-activate the held one.
Voice Control
Hold MFB for is to activate voice assistant(like Siri)
Single EarBud Re-connecting with Cellphone
Power on single EarBud(LED will turn to white) then tap MFBto reconnect to the last connected device.(the EarBud was once connected with device before.)
Charging for Earphones
Low battery will be warned by voice prompt. (LED will be solid red when charging and turn off once fully charged.)
Plug EarBud back into charging case.( Pogo plug should be connected properly.)
Charging for the Charging Case
Charge the case via USB cable
Feature
1. With the new 4.2 Bluetooth version,Q29 brings about more HD experience than ever.
2. TWS style delivers stereo effect with no bound of wire.
3. Special Case allows the earphones to be charged even when stored.
Parameters
Model number: QCY-Q38
Bluetooth version:V4.2
Stand-by time: Approx.80hr
Weight 5.3g
Battery type: Li-polymer
Talking time: Approx. 3hr
Size: 25.3X 17.3 X 29mm
Operation range: 10m(no obstacle)
Bluetooth profile:HFP/HSP/A2DP/AVRCP
Battery capacity(EarBud): 3.7V 43 mAh
Battery capacity(Charging Case):3.7V 220mAh
Input parameter(Charging Case):5V = 250mA
After Service and Support
1. Warranty Period 1)Returning: 1 year after you purchase this item. 2)Repairing: 2 years after you purchase this item.
2. Free Returning will Only be Accessed underAll of Following Circumstances 1)1 year after you purchase this item. 2)Three completed guarantee receipts have to be provided to distributor(item model No., sales date and item serial No. shall be displayed on invoice and warranty card). 3) Required item has to be with full package apd accessories. 4)Malfunction has to be caused by quality deficiencies. Notes: Exchanged item will have the same model No. and spec. as your required one’ s.
3. Free Repairing will Only be Accessed underAll of Following Circumstances 1) 2 years after you purchase this item. 2)Three completed guarantee receipts have to be provided to distributor(item model No., sales date and item serial No. shall be displayed on invoice and warranty card). 3) Malfunction has to be caused by quality deficiencies.
Free repairing & returning will not be accessed under following circumstances
A: Item is out of warranty period or effective sales receipt and warranty card fail to be provided.
B: Breakdowns of housing, bags, gifts and accessories orany non-functional fault.
C: Unauthorized disassembly breakdownscausedbyimproper operation or using in environment which is forbidden in user’ s manual.
D: Artificial damages(including but not limiting to leaking, damped, dropping off, squeezing, breaking, burning and distortion).
E: Faults caused byforce Majeures(such as earthquake, fire and flood).
Lifespan: As the booklet states, the eco-lifespan of the item is 5 years while using it in normal ways. Duringthe period, no dangerous material will be leaked. The item mustbe recycled bythe local law.
Tips
1.Before using the headset, please read the manual carefully and keep it for future references.
2.The headset need to be fully charged priortofirst-time use.
3.If the headset is left unused for over two weeks, please recharge it periodically.
4.Please use the chargers made by qualified manufacturer.
5.If the headset cannot be found by your phone, please check whether it is in pairing mode; if left unconnected for a long while, the headset will exit pairing mode, please re-enter the mode; if a procedure error of your phone occurs, reboot it; if a procedure error of the headsetoccurs, reboot or reset it.
6.1f the two units can not connect with eachother automatically when switched on. Please hold the MFB of both units until the white light is on then move them approaching each other andwait for the connection completed.
Caveats
1.Never disassemble or modify your headset for any reasons to avoid any damages and danger.
2.Do not store the headset in extreme temperatures (under 0°C or over 45°C).
3.Avoid using the indicator close to the eyes of children or animals.
4.Do not use this headset during a thunderstorm to avoid irregular function and increased risk of electric shock.
5.Do not use harsh chemicals or strong detergents to clean the headset.
6.Keep the headset dry. Notes Please arrange usingtime properlysinceyour hearing may be damaged by using the device for a longtime.
For any after service, please contact local distributor
Perform standard: Q/HL 1-2016 Manufacturer: Dongguan Hele Electronics Co., Ltd.
Address: Dalingya Industrial Zone, Daojiao Town,Dongguan City, Guangdong Province(QCY Environmental Zone, Dayaling No.5,YuehuiRoad)
Questions about your QCY Q38 TWS? Post in the comments!
Download QCY Q38 TWS Manual [PDF]
References
- User Manualmanual.tools
What I want to know how to change track and move the sound up and down. . I can tap either one to pause and play but how to up and down sound ; change track. Perhaps someone can show on YouTube
How do I change tracks and adjust the volume on the QCY Q38 TWS earphones?
Based on the QCY Q38 user manual, here are the instructions for controlling your media:
Regarding Volume Control: The QCY Q38 manual does not list a physical button command for adjusting the volume (up or down) directly on the earbuds. To change the volume, you will need to use the volume controls on your connected smartphone or device, or use the voice assistant feature (hold the MFB for 1 second to activate Siri or Google Assistant) to request a volume change.
Read the full Q&A page
The device can no longer be charged
a Samsung charging cable was used.
Das Gerät läßt sich nicht mehr aufladen
es wurde ein Samsung Ladekabel verwendet.
a Samsung charging cable was used.
Das Gerät läßt sich nicht mehr aufladen
es wurde ein Samsung Ladekabel verwendet.
How do I troubleshoot the QCY Q38 if it is no longer charging after using a Samsung cable?
If your QCY Q38 earbuds or charging case are no longer charging, please try the following troubleshooting steps based on the user manual:
If the device remains unresponsive after these steps, it may have suffered internal damage (noted in the manual as artificial damage if caused by improper operation), or you may be eligible for repair if it is within the 2-year warranty period for quality deficiencies.
Read the full Q&A page
I have a headset that no longer wants to be charged and that no longer wants to connect to my phone, what should I do?
j’ai un écouteur qui ne veut plus chargée et qui ne veut plus se connecter à mon téléphone que dois-je faire ?
j'ai un écouteur qui ne veut plus chargée et qui ne veut plus se connecter à mon téléphone que dois-je faire ?
How do I fix a QCY Q38 earbud that is not charging or connecting to my phone?
To resolve charging and connection issues with your QCY Q38 earbuds, please follow these troubleshooting steps:
If the earbud still does not charge or turn on (no LED lights), it may be a hardware failure. The manual notes a 1-year warranty for returns and a 2-year warranty for repairs for quality deficiencies.
Read the full Q&A page
When I try to use the earbuds for calls, people can’t hear me. What can I do to troubleshoot that? They get all the background noise, but my voice sounds muffled.
How can I fix muffled microphone audio and background noise during calls with my QCY Q38 earbuds?
To improve the microphone quality and reduce muffled audio during calls with your QCY Q38 earbuds, please try the following steps based on the user manual:
Read the full Q&A page
How do you take care of your earbuds warranty when it is not working.
How do I claim the warranty for my QCY Q38 earbuds if they are not working?
To handle a warranty claim for your QCY Q38 earbuds, you should contact your local distributor. The manual outlines the following terms and requirements for service:
If the earbuds are not working due to a software glitch, the manual suggests trying a Factory Reset first: Hold the MFB (Multi-Function Button) for 5 seconds while the earbuds are charging until the LED blinks red and white.
Read the full Q&A page
dear sirs,
my q38 has the numbers on the left side looking into the charger & the progress indicators are moving left to right continuously. I am curious as to the numbers on the left & where can I find troubleshooting in manuals or someplace else?
Thanks, Rick
my q38 has the numbers on the left side looking into the charger & the progress indicators are moving left to right continuously. I am curious as to the numbers on the left & where can I find troubleshooting in manuals or someplace else?
Thanks, Rick
What do the numbers and moving progress indicators on the QCY Q38 charging case mean, and where can I find troubleshooting information?
The numbers and moving progress indicators on your QCY Q38 charging case represent the battery status. Typically, the numerical display indicates the remaining battery percentage of the charging case itself, while the moving bars or progress indicators show that the earbuds are currently being charged inside the case.
Regarding troubleshooting, the manual provides several key steps for common issues:
You can find the full digital manual and further instructions on the QCY Q38 TWS Bluetooth Earphones User Manual page.
Read the full Q&A page
I have the Q38 True Wireless Earbuds. My problem: I use them for TV, Phone, and Tablet. How do I switch device without having to run around the house checking my other devices and turning off bluetooth in order to use them with a different device. This is very frustrating. I want to be able to connect to the device that I wish to use and not automatically connect to the last device that I used.
How do I switch between multiple devices without the earbuds automatically connecting to the last used device?
The QCY Q38 earbuds are designed to automatically reconnect to the last paired device when powered on. To switch to a different device without manually turning off Bluetooth on all other electronics, you can use the following methods:
Unfortunately, these earbuds do not support "Multipoint" technology, which would allow them to stay connected to multiple devices simultaneously. You will generally need to trigger pairing mode or manually disconnect from the active device to switch.
Read the full Q&A page