Skullcandy Sesh Evo / XT Evo User Manual

USER MANUAL

Skullcandy Sesh Evo or XT Evo

Skullcandy Sesh Evo / XT Evo

Auto Pair Mode

Auto Pair Mode

Auto Power On

Auto Power on

Auto Power off

Auto Power off

Charge Earbuds

Charge Earbuds

Charge Case

Charge Case

Pairing Mode

Off Mode

Pairing Off Mode

Pairing New Device

“Sesh Evo”

Pairing New Device

Power on

Left side and right side

Power on Left side and right side

Power off

Left side and right side

Power off Left side and right side

Play / Pause

Left Side or Right Side

Play Pause

Tracked Forward

Right Side

Tracked Forward

Tracked Back

left Side

Tracked Back

Volume UP

Right Side

Volume UP Right Side

Volume down

left Side

 

Volume down left Side

Answer / End

Left Side or Right Side

Answer Or end

Active Voice Assistant

Left Side or Right Side

Active Voice Assistant

Clear Paired Device

Left Side or Right Side

Off Mode

Clear Paired Device

Tile Enabled:

Download the App

Find

Pair Tile

Pair Tile

3 EQ Modes

Left Side or Right Side

Music, Movie and Podcast

3 EQ Modes

  • Change Aqualizer Mode

Questions visit: Skullcandy.com

  • Speaker Driver: 6mm, Impedance: 32 Ohms, THD <3%@1KHz, Voltage Regulation: 5V, 500mA, Bluetooth® 5.0, Frequency Band: 2402MHz – 2480MHz, Maximum Power: 10mw, Weight: 63,5g
  • Skullcandy, and other marks are registered trademarks of Skullcandy, Inc. All rights reserved,
  • Maximum operating temperature 45°C.

 

TROUBLESHOOTING

Sesh_Evo_QSG-1-1-01.pngSesh_Evo_QSG-1-2-01.png

PAIRING ISSUES?

ISSUE: The biggest challenge with true wireless earbuds is ensuring your buds are properly connected to each other and your device. There are times when users will unintentionally disconnect the buds and change their paired state, this can create pairing challenges and impact your ability to use either bud solo (Master Role Switching). Do not worry, as this is an easy fix!

SOLUTION:

  • To ensure ease of re-pairing, please unpair or forget your SESH® EVO in your paired Bluetooth device list.
  • Remove the SESH® EVO from the charging case and Manually Power OFF:
    1. Touch and hold BOTH buds for 6 seconds
  • Once both buds have been powered OFF:
    1. Touch and hold each bud for 10 seconds to completely reset them (this will power cycle them on and off again).
  • Once both buds have gone through the power cycle:
    1. Place the buds back in the case until both LED’s show red, and then pull them back out.
    2. Both buds will automatically power ON and the LED’s will simultaneously flash BLUE while they sync to each other.
  • Once the buds have synced together:
    1. You will hear a tone to indicate the sync was successful and ONLY the LEFT bud will begin to flash RED/BLUE.
  • At this time, turn on your device’s Bluetooth and look for SESH® EVO in your list of Available Bluetooth devices File:Icon-round-Question mark.svg - Wikipedia. Please make sure it only appears once, and select it.
    1. IMPORTANT – Select all “Pair” and “Ok” prompts that will pop up on your screen.
    2. Once successfully paired, a voice prompt will notify you are now “Connected”

 

 

*** WHEN PAIRING TO YOUR SESH®️ EVO, BE SURE TO ONLY SELECT THE PRODUCT NAME FROM THE AVAILABLE DEVICE PAIRING LIST (IT WILL APPEAR EXACTLY AS “SESH EVO”). ***

 

Since your Tile® enabled product gives off different Bluetooth connection points, you will also see your product name followed by –LE, such as “Sesh Evo-LE”. You don’t want to select this when it appears in your available devices list. This is the Low-Energy Bluetooth connection that the Tile® App uses for their bud tracking functionality.

 

USE EITHER BUD SOLO

ISSUE: If you would like to use the SESH® EVO with only one earbud (audio will switch from Stereo Mode to Mono Mode), you’re in luck! The updated technology in SESH® EVO allows you to use either the left OR the right bud alone. Once paired correctly, you will be able to switch between buds at your discretion. Although, if you’re having any challenges switching between buds, you may follow these simple steps to ensure ease of use when pairing and switching between Mono and Stereo Modes.

 

 

 

SOLUTION:

  • PLEASE NOTE – BOTH THE LEFT AND RIGHT BUD FOR SESH® EVO CAN BE USED IN MONO MODE, THIS IS BECAUSE THE NEW TECH ALLOWS MASTER ROLE SWITCHING CAPABILITIES.
  • For the optimal Mono Mode functionality, first Power On and pair your buds to your device normally or as described in our troubleshooting section. This will ensure the seamless transition between Stereo and Mono modes.
  • Once both SESH® EVO buds are paired together, simply place the RIGHT or LEFT bud back into the case; whichever you prefer! The remaining bud will stay paired and function with both phone calls and music.
  • You will maintain bud functionality, but remember you will lose some of the media control functionality such as “Volume +/-“, and “Track <</>>”, depending on which bud you are using in Mono Mode. The RIGHT bud will always control Volume Up and Track forward, and the LEFT bud will always control Track Back.
  • If you would like to change back to Stereo Mode from Mono Mode, simply pull the other bud from the case at any time and you will hear a tone, or the music will seamlessly begin to stream to indicate that you have automatically entered back into Stereo Mode.
  • PLEASE NOTE – If you’re having any trouble switching between the LEFT and RIGHT buds in Mono Mode, you will need to follow the reset instructions explained above and clear BOTH earbuds and re-pair them to enter back into the correct paired state to allow you to use them together or solo.

 

BUDS NOT CHARGING IN CASE/CASE LID NOT CLOSING PROPERLY?

ISSUE: Not seeing the RED LED indicator on the bud when you’ve placed your SESH® EVO back in the case?

 

SOLUTION:

  • Wait momentarily as the buds connect, occasionally it takes a few seconds to begin charging
  • Check to see if any debris is blocking the charging pins in the case, or on the bud
  • Check to see if the removable in-ear gels are placed correctly on the acoustic port, this could be keeping the buds from sitting correctly in the case
  • This same issue could also be interfering with your case lid when closing, if you’re having a hard time closing the lid correctly, this is an indicator that buds are not set correctly or the gels are interfering.
  • When charging the device, we recommend using a cable, charger, or outlet with a power output that does not exceed 18-Watt (5 Volts/3.6amps).

If you’ve checked everything above and are still experiencing issues and/or if the indicator light remains dark and does not come on at all, please visit our warranty page where you can file a claim to receive a replacement product. All Skullcandy products have a 1-year warranty.

 

 

TILE

ACTIVATING TILE

HERE ARE MORE DETAILED ACTIVATION INSTRUCTIONS:

  • Download and open the Tile app on your smartphone or tablet
  • Tap the + on the top left corner of your screen
  • On the Add a Device page, choose Skullcandy and select the Tile enabled headphones
  • Press the button on your Tile device and listen for the tune
  • Hold the Tile close to your device until they connect, it should take about ten seconds
  • That is all! Your Skullcandy headphones are now activated with Tile!

 

LOCATING YOUR DEVICE WITH TILE

  • When searching for misplaced headphones, use the Tile app to audibly locate them. In the Tile app, tap “find” and listen for your headphones playing the Tile tune.
  • Detailed instructions on how to ring your headphones:
  • Ring your Tile from the Tile app when it is within Bluetooth range
  • Open up the Tile app to find your list of Tiles.
  • Tap the headphones you want to ring.
  • Tap the green “Find” button
  • Listen for the Tile tune!
  • After you’ve found your Tile, tap the blue “Done” button or press once firmly on the Tile button to make your Tile stop ringing.

 

FAQS

BATTERY & CHARGE

WHAT IS THE TOTAL CHARGING TIME FOR SESH® EVO?

  • 1 hour for the earbuds to charge to 100% inside the case
  • 2 hours for the case to charge to 100%

 

 

BATTERY LIFE AND PLAY TIME IS VERY IMPORTANT TO ME. HOW LONG DOES THE SESH® EVO LAST?

  • There is up to 5+ hours of play time in the earbuds, and up to 19+ hours in the case, allowing up to 24 Hours of total play time.

 

 

CAN I CHARGE SESH® EVO WITH MY SKULLCANDY POWER ACCESSORIES/PC/LAPTOP/?

  • Pretty much all USB-C charging cables will work to charge your SESH® EVO earbuds.

 

 

DOES SESH® EVO HAVE SOME SORT OF FAST CHARGE?

  • YES! – SESH® EVO has Rapid Charge technology featuring a USB-C charging port and cable.
  • 10 Minutes of charge for the earbuds will provide 2+ hours of playtime, and 10 minutes of charge in the charging case will provide 4 hours of playtime.

 

NEW FEATURES

WHAT IS THE BENEFIT OF THE USE EITHER BUD SOLO FEATURE AND FUNCTIONALITY?

  • This feature also allows you to utilize either the LEFT or RIGHT bud in Mono/Solo Mode, rather than being limited to just one specific side.

 

 

HOW DO YOU CHANGE BETWEEN EQ SETTINGS, AND WHAT’S THE DIFFERENCE?

  • While paired, you simply press the LEFT or RIGHT bud 4x and you will hear a voice prompt notifying you each time it changes to a new preset EQ. You will cycle through the EQ modes each time you complete the 4x tap. The 3 modes are Music Mode, Podcast Mode, and Movie Mode.
  • Your default EQ setting is “Music Mode”, great for general listening.
  • Podcast mode removes most of the bass response and is great for podcasts or narrated books.
  • Movie mode is great for most media, increasing the loudness and bass just a bit to enhance your favorite action-packed shows and movies.

 

 

WHAT IS THE TILE® TRACKING FEATURE AND HOW DOES IT WORK?

  • The TILE® tracking feature will allow you to locate your earbuds if you’ve misplaced them or they have been taken.
  • You will need to download the TILE App for this feature to function with your device, and it is very easy to set up!
  • Simply follow the steps for TILE® to find your device, and with a single tap on each bud you will have them connected and ready to track anytime necessary.
  • Once your earbuds are ready to track from the TILE App, you can track them on a map, as well as sound a tone from each bud.

 

 

DOES THE SESH® EVO SOUND BETTER THAN THE PREVIOUS SESH®? (OPTIONAL ADD)

  • Yes, we’ve integrated a new driver and improved tuning for a more premium listening experience.

 

CONNECTION

DOES THE SESH® EVO PAIR WITH SKULLCANDY APP?

  • Sorry but the SESH® EVO will not pair with the SKULLCANDY APP.

 

WHAT IS THE BLUETOOTH RANGE OF THE SESH® EVO?

  • You will be able to listen up to 30+ feet (10+ meters) away from your paired device, though your connection experience may vary based on your environment.

 

 

CAN I CONNECT SESH® EVO TO A COMPUTER?

  • Yes as well as to a phone, tablet, MP3 player, laptop, or anything else with a Bluetooth connection.

 

 

CAN I USE SESH® EVO WITH A PS4/XBOX ONE/SWITCH?

  • Xbox One: No
  • Switch: Yes
  • PS4: No

WHICH VERSION OF BLUETOOTH DOES SESH® EVO USE?

  • Bluetooth® version 5.0

 

 

WHICH SIDE OF SESH® EVO IS CONSIDERED THE “MASTER” BUD?

  • The LEFT and RIGHT side earbud can be your master earbud, so either bud can be used in Mono Mode (one earbud listening).

 

 

WHEN ON A CALL OR LISTENING TO MY CONTENT, WILL I HEAR AUDIO IN ONE OR BOTH EARBUDS?

  • SESH® EVO has stereo calling and streaming so you’ll always hear the caller or your content in both ears.
  • Although, you do have the option to use only one earbud (left or right side) if you prefer mono mode in some situations.

 

GENERAL QUESTIONS

CAN I USE SIRI/GOOGLE ASSISTANT/ALEXA WITH MY SESH® EVO?

  • When paired to your device, you can press the LEFT or RIGHT bud 3x to activate your voice assistant feature at any time.

 

 

CAN I USE SESH® EVO FOR SPORTS OR WORKING OUT?

  • Yes! SESH® EVO is sweat, water, and dust resistant (IP55).

FCC Compliance Statement

This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions:

  • This device may not cause harmful interference, and
  • This device must accept any interference received, including interference that may cause undesired operation.

Changes or modifications not expressly approved by the party responsible for compliance could void the user’s authority to operate the equipment.

This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:

  • Reorient or relocate the receiving antenna.
  • Increase the separation between the equipment and receiver.
  • Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
  • Consult the dealer or an experienced radio/TV technician for help.

ISED Compliance Statement

This device contains licence-exempt transmitter(s)/receiver(s) that comply with Innovation, Science and Economic Development Canada’s licence-exempt RSS(s). Operation is subject to the following two conditions:

  • This device may not cause interference
  • This device must accept any interference, including interference that may cause undesired operation of the device.

ISED SAR Compliance Statement

This equipment complies with ISED radiation exposure limits set forth for an uncontrolled environment. End user must follow the specific operating instructions for satisfying RF exposure compliance. This transmitter must not be co-located or operating in conjunction with any other antenna or transmitter.

The portable device is designed to meet the requirements for exposure to radio waves established by the ISED. These requirements set a SAR limit of 1.6 W/kg averaged over one gram of tissue. The highest SAR value reported under this standard during product certification for use when properly worn on the body.

Americas                                                                                                                 Skullcandy, Inc.                                                                                                          6301 N Landmark Dr.                                                                                          Park City, UT 84098 U.S.A.                                                                            Skullcandy.com

Europe                                                                                                            Skullcandy Europe BV                                                                                     Postbus 425 5500AK Veldhoven Nederland                                                     Skullcandy.eu

 

México                                                                                                                 Skullcandy Mexico S de RL de CV                                                                      Aristoteles 218                                                                                                        Polanco IV Seccion, Miguel Hidalgo                                                                    11550, México City, México                                                                                 Skullcandy.mx

Canada                                                                                                                 Skullcandy Canada ULC                                                                                           329 Railway St. Unit 205                                                                                   Vancouver, BC. V6A 1A4 Canada                                                                      Skullcandy.ca

Contains Li-ion battery. Battery must be recycled or disposed of properly.

Made in China

 

MODEL: S2TVW

FCC ID Y22 S2TVW

IC 10486A-S2TVW

Standard

Standard 1

 

Read More About This User Manuals…

Skullcandy-Sesh-Evo-XT-Evo-Manual-Optimized.pdf

Skullcandy-Sesh-Evo-XT-Evo-Manual-Orginal.pdf

sesh_userguide

Questions about your Manual? Post in the comments!

 

 

References

Questions and answers

Helpful product questions tied to this manual. Each item links to the full Q&A page.

Questions & Answers

Use this section to ask about setup, compatibility, troubleshooting, or anything missing from this manual.

  1. I can’t charge the right handset. The right one cannot be connected to the phone and works independently while the left one is in the box. The two work together, the left works separately, but the right alone cannot.

    Please for more instructions if something is wrong or there is a malfunction in the right handset!
    Thanks in advance!

    Не мога да заредя дясната слушалка. Дясната не може да се върже с телефона и работи самостоятелно, докато лявата е в кутията. Двете работят заедно, лявата работи отделно, но дясната самостоятелно не може.

    Моля за повече инструкции, ако нещо бъркам или се касае за неизправност в дясната слушалка!
    Благодаря, предварително!

    Атанас asks <em>I can't charge the right handset. The right one cannot be connected to the phone and works independently while the left one is in the box. The two work together, the left works separately, but the right alone cannot.

    Please for more instructions if something is wrong or there is a malfunction in the right handset!
    Thanks in advance!</em>
    Не мога да заредя дясната слушалка. Дясната не може да се върже с телефона и работи самостоятелно, докато лявата е в кутията. Двете работят заедно, лявата работи отделно, но дясната самостоятелно не може.

    Моля за повече инструкции, ако нещо бъркам или се касае за неизправност в дясната слушалка!
    Благодаря, предварително!

    Manuals+ clarified question
    Question

    Why is my right Skullcandy Sesh Evo earbud not charging or working independently in Solo Mode?

    Answer

    It sounds like your right earbud may have a connection or charging issue. To resolve this, please follow these troubleshooting steps:

    • Check Charging Contacts: Ensure there is no debris, dust, or earwax on the metal charging pins in the case or the contacts on the right earbud. Clean them gently with a cotton swab dipped in a small amount of rubbing alcohol.
    • Reset Your Earbuds: This often fixes pairing and charging logic issues.
      1. Remove "Sesh Evo" from your device's Bluetooth paired list.
      2. Take both earbuds out of the case and manually power them off (hold the button on each for 4 seconds).
      3. Once off, hold the button on both earbuds for 10 seconds to completely reset them (the LEDs will flash).
      4. Place them back in the case until the LEDs turn red, then take them out to restart the pairing process.
    • Solo Mode Note: Both the left and right earbuds of the Sesh Evo are designed to work independently in Solo Mode. If the right earbud does not power on at all when removed from the case, it is likely not receiving a charge.

    If the right earbud still does not charge or turn on after cleaning and resetting, it may be a hardware malfunction. Since you are located in Bulgaria (as indicated by your language), you can visit the Skullcandy Warranty Center to submit a claim.

  2. How long should I charge my cargo box?
    Cuánto tiempo debo cargar mi caja de carga?

    Isabel asks <em>How long should I charge my cargo box?</em>
    Cuánto tiempo debo cargar mi caja de carga?
    Manuals+ clarified question
    Question

    How long does it take to charge the Skullcandy Sesh Evo charging case?

    Answer

    While the provided manual snippet does not specify the exact number of minutes for a full charge, the Skullcandy Sesh Evo typically takes approximately 2 hours to fully charge the charging case. The earbuds themselves feature Rapid Charge technology, providing 2 hours of playback from just a 10-minute charge inside the case.

    To charge your case, use the included USB-C cable. You can monitor the battery level using the 4 LEDs on the front of the case:

    • 1 LED: 25% charge
    • 2 LEDs: 50% charge
    • 3 LEDs: 75% charge
    • 4 LEDs: 100% charge
  3. The right hearing aid is not being recognized by Tile, the left one is, but the right one, no matter how hard I try to activate it, it does not recognize it, I have already reset them more than once and I can’t.

    El audífono derecho no está siendo reconocido por Tile, el izquierdo sí, pero el derecho por más que intento que lo active no lo reconoce, ya los reinicié más de una vez y no lo logro.

    Yoselin Martínez asks <em>The right hearing aid is not being recognized by Tile, the left one is, but the right one, no matter how hard I try to activate it, it does not recognize it, I have already reset them more than once and I can't.</em>

    El audífono derecho no está siendo reconocido por Tile, el izquierdo sí, pero el derecho por más que intento que lo active no lo reconoce, ya los reinicié más de una vez y no lo logro.

    Manuals+ clarified question
    Question

    Why is my right Skullcandy Sesh Evo earbud not being recognized by the Tile app even after a reset?

    Answer

    It is common for the Tile app to require individual activation for each earbud. If your right earbud is not being recognized while the left one is, please try the following steps:

    • Ensure the Earbud is On: Remove the right earbud from the case and ensure it is powered on and paired to your phone via Bluetooth before attempting to find it in the Tile app.
    • Update the Tile App: Ensure you are using the latest version of the Tile app on your mobile device.
    • Re-pair in Tile: Open the Tile app, tap the '+' sign to add a new device, and specifically select the Skullcandy option. Follow the on-screen prompts to activate the right earbud.
    • Check Bluetooth Permissions: Ensure the Tile app has 'Always On' location permissions and Bluetooth access enabled in your phone settings.

    If the earbud still does not appear after a full reset (clearing paired devices) and these steps, there may be a hardware or firmware sync issue. You may need to contact Skullcandy Support to file a warranty claim.

  4. hello from me buying skullcandy unloaded auricles he could not use because of the cargo, always in red and only for a minute less. help!
    hola desde que me compre los auriculares inalambricos skullcandy no he podido usarlos porque no cargan, sempre estan en rojo y solo dura su bateria menos de un minuto. ayuda!

    Maria asks <em>hello from me buying skullcandy unloaded auricles he could not use because of the cargo, always in red and only for a minute less. help!</em>
    hola desde que me compre los auriculares inalambricos skullcandy no he podido usarlos porque no cargan, sempre estan en rojo y solo dura su bateria menos de un minuto. ayuda!
    Manuals+ clarified question
    Question

    Why are my Skullcandy Sesh Evo earbuds not charging and only lasting for one minute?

    Answer

    It sounds like your Skullcandy Sesh Evo earbuds are not making a proper connection with the charging case or have a battery defect. Please try the following troubleshooting steps:

    • Check for debris: Ensure there is no dust, lint, or earwax on the metal charging pins in the case or on the contact points of the earbuds. Clean them gently with a cotton swab dipped in a small amount of rubbing alcohol.
    • Remove protective film: If these are brand new, ensure you have removed the small plastic film covering the charging points on each earbud.
    • Reset the device: To clear potential software glitches, you can reset the earbuds. Power them off, then press and hold both earbuds for about 10 seconds until the LEDs flash. Place them back in the case and try charging again.
    • Check the cable: Ensure the USB-C cable is firmly plugged into a working power source and that the case LEDs light up to indicate the case itself is holding a charge.

    If the earbuds still only last for one minute after a full charge attempt, they may be defective. Since you recently purchased them, you should contact Skullcandy support or visit their Warranty Claim page to request a replacement.

  5. Hello, I have a few days with my sesh evo and. I have not been able to occupy them well since all the time they are in red and one only lasts a few minutes it tells me low battery and immediately it turns off I put it in the case to charge and after a while I use it and it does the same again. can you help me please
    Hola tengo unos días con mis sesh evo y. No los e podido ocupar bien ya que todo el tiempo están en rojo y uno solo dura unos cuantos minutos me dice batería baja y enseguida se apaga lo pongo en el estuche para que cargue y después de un rato lo ocupo y me vuelve a hacer lo mismo me pueden ayudar por favor

    Azael asks <em>Hello, I have a few days with my sesh evo and. I have not been able to occupy them well since all the time they are in red and one only lasts a few minutes it tells me low battery and immediately it turns off I put it in the case to charge and after a while I use it and it does the same again. can you help me please<e/em>
    Hola tengo unos días con mis sesh evo y. No los e podido ocupar bien ya que todo el tiempo están en rojo y uno solo dura unos cuantos minutos me dice batería baja y enseguida se apaga lo pongo en el estuche para que cargue y después de un rato lo ocupo y me vuelve a hacer lo mismo me pueden ayudar por favor
    Manuals+ clarified question
    Question

    Why are my Skullcandy Sesh Evo earbuds staying red and turning off due to low battery immediately after charging?

    Answer

    It sounds like your earbuds are not making a proper connection with the charging pins in the case, or there is a synchronization error. Please try the following troubleshooting steps:

    • Clean the Charging Contacts: Use a slightly dampened cloth or a cotton swab with a tiny amount of rubbing alcohol to clean the metal charging pins on the earbuds and the contact points inside the charging case. Debris or oils can prevent a full charge.
    • Check the Case Charge: Ensure the charging case itself is fully charged. Plug the case into a power source and verify that the LEDs on the front of the case are lighting up.
    • Reset Your Earbuds: This often resolves power and pairing issues.
      1. Remove "Sesh Evo" from your Bluetooth paired device list on your phone.
      2. Turn the earbuds off manually by holding the buttons for 4 seconds.
      3. Press and hold the button on both earbuds for 10 seconds to completely reset them.
      4. Place them back in the case until the LEDs turn red, then take them out to restart the pairing process.

    If the earbuds continue to turn off after only a few minutes of use despite these steps, they may have a defective battery. Since you have only had them for a few days, you should contact the retailer for an exchange or visit the Skullcandy Warranty Center to submit a claim.

  6. My right sesh evo headset discharges very, very fast, from 100% to 10% it takes 5 minutes to download someone can help me with that problem I bought them in March 2021, the problem is that I bought them through amazon and I no longer have the note buying someone to help me please I’m from Puebla Mexico
    Mi auricular sesh evo derecho se descarga muy pero muy rápido, del 100% al 10 % tarda en descargarse 5 minutos alguien puede apoyarme en ese problema los compre en marzo del 2021, El problema es que los compre por amazon y ya no tengo la nota de compra alguien que me ayude por favor soy de puebla México

    Alejandro González asks <em>My right sesh evo headset discharges very, very fast, from 100% to 10% it takes 5 minutes to download someone can help me with that problem I bought them in March 2021, the problem is that I bought them through amazon and I no longer have the note buying someone to help me please I'm from Puebla Mexico<e/em>
    Mi auricular sesh evo derecho se descarga muy pero muy rápido, del 100% al 10 % tarda en descargarse 5 minutos alguien puede apoyarme en ese problema los compre en marzo del 2021, El problema es que los compre por amazon y ya no tengo la nota de compra alguien que me ayude por favor soy de puebla México
    Manuals+ clarified question
    Question

    Why is my right Skullcandy Sesh Evo earbud discharging from 100% to 10% in only 5 minutes, and how can I get support without a receipt?

    Answer

    Rapid battery drain (dropping from 100% to 10% in minutes) usually indicates a failing lithium-ion battery cell or a firmware synchronization error. Since your device was purchased in March 2021, it is likely outside of the standard 1-year manufacturer warranty period.

    To troubleshoot, you can try a Hard Reset to rule out software issues:

    1. Remove 'Sesh Evo' from your Bluetooth paired device list.
    2. Power off both earbuds manually by holding the buttons for 4 seconds.
    3. Hold the buttons on both earbuds for 10 seconds to completely reset them (they will flash through several colors).
    4. Place them back in the case until the LEDs turn red, then remove them to restart the pairing process.

    Regarding your missing receipt: Amazon usually stores a digital copy of your invoice indefinitely. You can find it by logging into your Amazon account, going to 'Your Orders', searching for 'Sesh Evo' from 2021, and clicking 'Invoice' to download a PDF. This can be used as proof of purchase if you contact Skullcandy Support.

    For users in Mexico, you can visit the Skullcandy Warranty Center to check if they offer out-of-warranty repairs or discounts on replacements.

    Note: If the battery is physically degraded after 3 years of use, the hardware may need replacement as the batteries in these earbuds are not user-serviceable.

  7. The right hearing aid has stopped hearing and has been on red light all the time, even inside the case. 🙁
    I did the reboot and pairing procedure but nothing.
    Someone who can help me?
    At least the customer service phone here in Mexico.
    El audífono derecho ha dejado de escucharse y se ha quedado todo el tiempo en luz roja, incluso dentro del estuche. 🙁
    lleve acabo el procedimiento de reinicio y emparejamiento pero nada.
    Alguien que me me pueda ayudar ?
    Por lo memos el telefono de atencion a clientes aqui en mexico.

    Frtederick Juarez asks <em>The right hearing aid has stopped hearing and has been on red light all the time, even inside the case. :(
    I did the reboot and pairing procedure but nothing.
    Someone who can help me?
    At least the customer service phone here in Mexico.<e/em>
    El audífono derecho ha dejado de escucharse y se ha quedado todo el tiempo en luz roja, incluso dentro del estuche. :(
    lleve acabo el procedimiento de reinicio y emparejamiento pero nada.
    Alguien que me me pueda ayudar ?
    Por lo memos el telefono de atencion a clientes aqui en mexico.
    Manuals+ clarified question
    Question

    Why is my right Sesh Evo earbud stuck with a solid red light and not producing sound, even after a reset?

    Answer

    A solid red light that does not turn off even inside the case often indicates a charging synchronization error or a hardware fault. Since you have already attempted the standard reset and pairing procedure, please try these additional steps:

    • Clean the Charging Pins: Use a cotton swab lightly dampened with rubbing alcohol to clean the metal charging contacts on both the right earbud and inside the charging case. Debris can prevent the earbud from signaling the case that it is docked.
    • Deep Reset: Ensure your device's Bluetooth is off. Take both buds out, power them off manually (hold for 4 seconds), then hold the button on both buds for 10 seconds to fully clear the pairing list before placing them back in the case.
    • Check for Firmware Updates: Download the Skullcandy App to see if a firmware update is available for your Sesh Evo.

    Regarding customer service in Mexico, Skullcandy handles international support through their global warranty portal. You can initiate a claim or find regional contact instructions by visiting https://warranty.skullcandy.com/ and selecting "Mexico" from the country dropdown menu. This will provide you with the specific local contact details or the authorized distributor's information for your region.

  8. My buds can’t connect together. I’m doing like it says in the instruction, take them out of case and they continue to blink with blue forever

    Daria asks My buds can't connect together. I'm doing like it says in the instruction, take them out of case and they continue to blink with blue forever
    Manuals+ clarified question
    Question

    How do I fix my Skullcandy Sesh Evo earbuds when they won't pair with each other and keep blinking blue?

    Answer

    If your Skullcandy Sesh Evo earbuds are blinking blue and not connecting to each other, you likely need to perform a manual reset to clear the pairing list and re-sync the buds. Please follow these steps:

    1. Remove from Bluetooth: On your mobile device, go to Bluetooth settings and "Forget" or unpair your Sesh Evo.
    2. Power Off: Take the earbuds out of the charging case. Press and hold the button on both earbuds for 4 seconds to power them off manually.
    3. Clear Paired Devices: While the earbuds are off, press and hold the button on both earbuds for 10 seconds. This will completely reset them.
    4. Re-sync: Place the earbuds back into the charging case until both LEDs show red, then take them both out at the same time. They should begin to pulse blue while they sync to each other.
    5. Re-pair: Once the earbuds have synced together, only one earbud will begin to flash red/blue. You can now open your device's Bluetooth menu and select "Sesh Evo" to reconnect.

    If the earbuds continue to blink blue indefinitely without syncing, ensure they are fully charged or visit Skullcandy Support for warranty assistance.

  9. My right earphone downloads very fast less than three songs what would be the solution to this. Thanks
    Mi auricular derecho se descarga muy rápido menos de tres canciones cuál sería la solución a esto. Gracias

    Gerardo Gutierrez Sánchez asks <em>My right earphone downloads very fast less than three songs what would be the solution to this. Thanks<e/em>
    Mi auricular derecho se descarga muy rápido menos de tres canciones cuál sería la solución a esto. Gracias
    Manuals+ clarified question
    Question

    Why is my right earbud battery draining very quickly, and how can I fix it?

    Answer

    If your right Skullcandy Sesh Evo earbud is draining battery rapidly (lasting only a few songs), it usually indicates a charging connection issue or a battery calibration error. Please try the following steps:

    • Clean the Charging Contacts: Use a cotton swab lightly dampened with rubbing alcohol to clean the metal charging pins on the earbud and the corresponding pins inside the charging case. Debris or oils can prevent a full charge.
    • Reset the Earbuds: This can often resolve power management issues.
      1. Remove "Sesh Evo" from your Bluetooth paired device list.
      2. Turn both earbuds off manually by touching and holding them for 4 seconds.
      3. Touch and hold both earbuds for 10 seconds to completely reset them (they will flash through several colors).
      4. Place them back in the case until the LEDs turn red, then remove them to restart the pairing process.
    • Check the Case Charge: Ensure the charging case itself is fully charged. If the case is low, it may not provide enough power to the right earbud.

    If the earbud continues to die after a few minutes despite these steps, the internal battery may be defective. You should check your warranty status at warranty.skullcandy.com.

  10. Nice manual, has helped me with my new purchase. Nothing here about the 4 led lights or the button on the front of the charge case, what do they represent/do ?

    Dave asks Nice manual, has helped me with my new purchase. Nothing here about the 4 led lights or the button on the front of the charge case, what do they represent/do ?
    Manuals+ clarified question
    Question

    What do the 4 LED lights and the button on the front of the Skullcandy Sesh Evo charging case represent?

    Answer

    The 4 LED lights on the front of the Skullcandy Sesh Evo charging case indicate the remaining battery life of the case itself. The button next to these LEDs is used to check the battery status manually.

    • Checking Battery Life: Press the button on the front of the case. The number of LEDs that light up represents the charge level:
      • 4 LEDs: 75% - 100%
      • 3 LEDs: 50% - 75%
      • 2 LEDs: 25% - 50%
      • 1 LED: Less than 25%
    • Charging the Case: When the case is plugged in to charge, the LEDs will pulse to show the current charging progress and will turn solid once the case is fully charged.
  11. hello can the sesh evo me used like a monitor exp.. use one for audio and the other to hear that audio from a different room?

    kate asks hello can the sesh evo me used like a monitor exp.. use one for audio and the other to hear that audio from a different room?
    Manuals+ clarified question
    Question

    Can the Sesh Evo earbuds be used as a monitor where one earbud plays audio and the other is used to listen to that audio from a different room?

    Answer

    No, the Skullcandy Sesh Evo earbuds cannot be used in that manner. These earbuds are designed to receive a Bluetooth signal from a source device (like a phone or computer) and play it back to the user. They do not have a built-in feature to transmit audio from one earbud to the other over long distances or act as a standalone monitoring system.

    Additionally, Bluetooth range is typically limited to about 30 feet (10 meters). If you take one earbud into a different room, it will likely lose its connection to the source device or the other earbud, causing the audio to cut out. Both earbuds are intended to be used by a single listener in the same immediate area.

  12. Why can’t my hearing aids be heard even when they are paired?
    porque no se escuchan mis audífonos aun estando vinculados

    Juan Alvarez Solare asks <em>Why can't my hearing aids be heard even when they are paired?
    porque no se escuchan mis audífonos aun estando vinculados
    Manuals+ clarified question
    Question

    Why is there no sound coming from my Skullcandy Sesh Evo earbuds even though they are paired?

    Answer

    If your Skullcandy Sesh Evo earbuds are paired but you cannot hear any audio, please try the following troubleshooting steps:

    • Check Volume Levels: Ensure the volume is turned up on both your connected device (phone/laptop) and the earbuds themselves. You can increase the volume on the earbuds by pressing the Right Side button twice.
    • Reset the Connection: Sometimes a device shows as 'Connected' but the audio stream is not active. Go to your Bluetooth settings, 'Forget' or 'Unpair' the Sesh Evo, and then pair them again.
    • Clear Paired Device List: To reset the earbuds, you can clear the paired device list. While in 'Off Mode', perform the reset sequence (usually involving holding the buttons on both buds) as indicated in the manual to ensure a fresh connection.
    • Check for Mono Mode: If only one earbud is working, they may have become desynced from each other. Power both off, then power them back on simultaneously to allow them to re-sync.
    • App Interference: If you are using the Tile app, ensure it is not interfering with the audio output.

    If these steps do not resolve the issue, you may need to visit Skullcandy Support to submit a warranty claim.

    Si prefiere en español: Verifique que el volumen esté alto en ambos dispositivos. Si el problema persiste, 'olvide' el dispositivo en su configuración Bluetooth y vuelva a vincularlo.

  13. hello, good evening, my headphones say connect but they also say perring and I don’t know what it is and that’s why they can’t connect to my cell phone can you help me please
    hola buenas noches mis audifonos dicen conecte pero tambien dicen perring y eso no se q sea y por eso no se logran conectar cron mi celular me pueden ayuda por favor

    Selem Lopez Martinez asks <em>hello, good evening, my headphones say connect but they also say perring and I don't know what it is and that's why they can't connect to my cell phone can you help me please
    hola buenas noches mis audifonos dicen conecte pero tambien dicen perring y eso no se q sea y por eso no se logran conectar cron mi celular me pueden ayuda por favor
    Manuals+ clarified question
    Question

    How do I pair my Skullcandy Sesh Evo headphones to my phone, and what does 'pairing' mean?

    Answer

    The term you are hearing is 'Pairing'. This means your headphones are in a special mode where they are searching for your phone to establish a connection.

    To connect your Skullcandy Sesh Evo / XT Evo to your phone, please follow these steps:

    1. Enter Pairing Mode: If the earbuds are not already doing so, turn them off. Then, from the 'Off' mode, press and hold the button on both earbuds for about 4 seconds. The LEDs will flash red and blue, and you will hear the voice prompt 'Pairing'.
    2. Open Bluetooth Settings: On your cell phone, go to your Bluetooth settings and make sure Bluetooth is turned on.
    3. Select Device: Look for 'Sesh Evo' in the list of available devices and select it.
    4. Confirm Connection: Once selected, you should hear a prompt saying 'Connected'.

    If you continue to have trouble, you can Clear Paired Devices by turning the earbuds on (but not connected to a device) and pressing the button on both earbuds 2 times, then holding for 2 seconds on the last press. This resets the pairing list so you can try again.

  14. The right headset does not work, does not connect and does not turn on.
    It only turns on the red light when I put it in the case
    La cuffia destra non funziona, non si connette e non si accende.
    Si accende soltanto la luce rossa quando la inserisco nella custodia

    Desiree asks <em>The right headset does not work, does not connect and does not turn on.
    It only turns on the red light when I put it in the case
    La cuffia destra non funziona, non si connette e non si accende.
    Si accende soltanto la luce rossa quando la inserisco nella custodia
    Manuals+ clarified question
    Question

    My right Skullcandy Sesh Evo earbud does not turn on or connect, and only shows a red light when in the charging case. How can I fix this?

    Answer

    It sounds like your right earbud may be stuck in a state where it is charging but not powering on correctly. Please follow these steps to reset your Skullcandy Sesh Evo earbuds:

    1. Clear Paired Devices: Go to your device's Bluetooth settings and "Forget" or "Unpair" the Sesh Evo.
    2. Power Off: Take both earbuds out of the case. Touch and hold the button on both earbuds for 4 seconds until the LEDs turn red. This powers them off.
    3. Reset: While the earbuds are off, touch and hold the button on both earbuds for 10 seconds. They will flash blue, then red, and then power off again.
    4. Sync: Place the earbuds back into the charging case until both LEDs show red, then remove them. They should automatically enter pairing mode (flashing blue and red).
    5. Reconnect: Search for "Sesh Evo" in your Bluetooth menu and pair again.

    If the right earbud still refuses to turn on after being removed from the case, ensure the charging pins in the case and the contact points on the earbud are clean and free of debris. If the issue persists, you may need to contact Skullcandy Support for a warranty claim.

  15. Mi auricular izquiedo queda titilando la luz roja de carga en la caja, el derecho queda con la luz fija y funciona perfecto. Ya probé de todo, pero el izquierdo sigue con la luz parpadeando. Que puede ser???

    sergio asks Mi auricular izquiedo queda titilando la luz roja de carga en la caja, el derecho queda con la luz fija y funciona perfecto. Ya probé de todo, pero el izquierdo sigue con la luz parpadeando. Que puede ser???
    Manuals+ clarified question
    Question

    Why is my left earbud's red charging light flashing while in the case, while the right one stays solid and works correctly?

    Answer

    A flashing red light on your Skullcandy Sesh Evo earbud while it is in the charging case usually indicates a connection issue or a charging error rather than a standard charging state (which should be solid red). Please try the following steps to resolve the issue:

    • Clean the Charging Contacts: Use a cotton swab lightly dampened with rubbing alcohol to clean the metal charging pins inside the case and the contact points on the left earbud. Debris or skin oils can prevent a secure connection.
    • Check for Obstructions: Ensure there is no debris or protective plastic film blocking the earbud from seating fully in the case.
    • Reset Your Earbuds: To clear potential software glitches, perform a reset:
      1. Remove "Sesh Evo" from your device's Bluetooth paired list.
      2. Take both earbuds out of the case and manually power them off (hold buttons for 4 seconds).
      3. Hold the buttons on both earbuds for 10 seconds to completely reset them (they will flash blue and then red).
      4. Place them back in the case until both LEDs show solid red, then remove them to restart the pairing process.
    • Verify the Case Charge: Ensure the charging case itself is fully charged, as a low case battery can sometimes cause inconsistent charging behavior.

    If the left earbud continues to flash red after cleaning and resetting, it may indicate a hardware fault or a battery that can no longer hold a charge, in which case you may need to contact Skullcandy support for a warranty claim.

    Note: While the manual confirms the charging process, specific flashing patterns often indicate a connection failure not explicitly detailed in the basic quick-start guide.

  16. Mi auricular izquiedo queda titilando la luz roja de carga en la caja, el derecho queda con la luz fija y funciona perfecto. Ya probé de todo. Que puede ser???

    sergio asks Mi auricular izquiedo queda titilando la luz roja de carga en la caja, el derecho queda con la luz fija y funciona perfecto. Ya probé de todo. Que puede ser???
    Manuals+ clarified question
    Question

    Why is my left earbud's red charging light flashing while in the case, while the right one stays solid and works correctly?

    Answer

    A flashing red light on a Skullcandy Sesh Evo earbud while in the case usually indicates a charging error or a poor connection between the earbud and the charging pins. Since you have already tried basic steps, please follow these specific troubleshooting actions:

    • Clean the Contact Points: Use a cotton swab slightly dampened with rubbing alcohol to clean the copper charging pins in the case and the contact pads on the left earbud. Debris or skin oils can prevent a stable connection.
    • Reset the Earbuds: 1. Remove "Sesh Evo" from your Bluetooth paired list on your phone. 2. Take both earbuds out of the case and manually power them off (hold buttons for 4 seconds). 3. Hold the buttons on both earbuds for 10 seconds to completely reset them. 4. Place them back in the case until both LEDs show solid red, then remove them to begin the pairing process again.
    • Check for Obstructions: Ensure the ear gel is properly seated; if it is misaligned, it may prevent the earbud from sitting deep enough in the case to charge.

    If the left earbud continues to flash red after cleaning and resetting, it may indicate a hardware failure. You can check your warranty status at Skullcandy's Warranty Support.

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