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vtech VS 113 Cordless Phone User Manual

vtech VS 113 Cordless Phone

 

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Congratulations

on purchasing your new VTech product. Before using this telephone, please read Important safety instructions.

This manual has all the feature operations and troubleshooting necessary to install and operate your new VTech telephone. Please review this manual thoroughly to ensure proper installation and operation of this innovative and feature rich VTech product.

For support, shopping, and everything new at VTech, visit our website at www.vtechphones.com. In Canada, please visit phones.vtechcanada.com.

FIG 1 Compatible withHearing Aid T-CoilTelephones identified with this logo have reduced noise and interference when used with most T-coil equipped hearing aids and cochlear implants. The TIA-1083 Compliant Logo is a trademark of the Telecommunications Industry Association. Used under license.

 

ENERGY STAR®The ENERGY STAR® program (www.energystar.gov) recognizes and encourages the use of products that save energy and help protect our environment. We are proud to mark this product with the ENERGY STAR® label indicating it meets the latest energy efficiency guidelines.

 

Important safety instructions

When using your telephone equipment, basic safety precautions should always be followed to reduce the risk of fire, electric shock and injury, including the following:

  1. Read and understand all instructions.
  2. Follow all warnings and instructions marked on the product.
  3. Unplug this product from the wall outlet before cleaning. Do not use liquid or aerosol cleaners. Use a damp cloth for cleaning.
  4. CAUTION: Do not install the telephone base at a height above 2 meters.
  5. Do not use this product near water such as near a bath tub, wash bowl, kitchen sink, laundry tub or a swimming pool, or in a wet basement or shower.
  6. Do not place this product on an unstable table, shelf, stand or other unstable surfaces.
  7. Avoid placing the telephone system in places with extreme temperature, direct sunlight, or other electrical devices. Protect your phone from moisture, dust, corrosive liquids and fumes.
  8. Slots and openings in the back or bottom of the telephone base and handset are provided for ventilation. To protect them from overheating, these openings must not be blocked by placing the product on a soft surface such as a bed, sofa or rug. This product should never be placed near or over a radiator or heat register. This product should not be placed in any area where proper ventilation is not provided.
  9. This product should be operated only from the type of power source indicated on the marking label. If you are not sure of the type of power supply in your home or office, consult your dealer or local power company.
  10. Do not allow anything to rest on the power cord. Do not install this product where the cord may be walked on.
  11. Never push objects of any kind into this product through the slots in the telephone base or handset because they may touch dangerous voltage points or create a short circuit. Never spill liquid of any kind on the product.
  12. To reduce the risk of electric shock, do not disassemble this product, but take it to an authorized service facility. Opening or removing parts of the telephone base or handset other than specified access doors may expose you to dangerous voltages or other risks. Incorrect reassembling can cause electric shock when the product is subsequently used.
  13. Do not overload wall outlets and extension cords.
  14. Unplug this product from the wall outlet and refer servicing to an authorized service facility under the following conditions:
    • When the power supply cord or plug is damaged or frayed.
    • If liquid has been spilled onto the product.
    • If the product has been exposed to rain or water.
    • If the product does not operate normally by following the operating instructions. Adjust only those controls that are covered by the operation instructions. Improper adjustment of other controls may result in damage and often requires extensive work by an authorized technician to restore the product to normal operation.
    • If the product has been dropped and the telephone base and/or handset has been damaged.
    • If the product exhibits a distinct change in performance.
  15. Avoid using a telephone (other than cordless) during an electrical storm. There is a remote risk of electric shock from lightning.
  16. Do not use the telephone to report a gas leak in the vicinity of the leak. Under certain circumstances, a spark may be created when the adapter is plugged into the power outlet, or when the handset is replaced in its cradle. This is a common event associated with the closing of any electrical circuit. The user should not plug the phone into a power outlet, and should not put a charged handset into the cradle, if the phone is located in an environment containing concentrations of flammable or flame-supporting gases, unless there is adequate ventilation. A spark in such an environment could create a fire or explosion. Such environments might include: medical use of oxygen without adequate ventilation; industrial gases (cleaning solvents; gasoline vapors; etc.); a leak of natural gas; etc.
  17. Only put the handset of your telephone next to your ear when it is in normal talk mode.
  18. The power adapter is intended to be correctly oriented in a vertical or floor mount position. The prongs are not designed to hold the plug in place if it is plugged into a ceiling, under-the-table or cabinet outlet.
  19. For pluggable equipment, the socket outlet shall be installed near the equipment and shall be easily accessible.
  20. warning icon Use only the batteries indicated in this manual. There may be a risk of explosion if a wrong type of battery is used for the handset. Use only the supplied rechargeable batteries or replacement batteries (BT162342/BT262342) for the handset. Do not dispose of batteries in a fire. They may explode.
  21. Use only the adapter included with this product. Incorrect adapter polarity or voltage can seriously damage the product.
    • Base unit power adapter:
    Output: 6V DC @ 600mA.
    • Charger power adapter:
    Output: 6V DC @ 400mA.

SAVE THESE INSTRUCTIONS

Battery

  • CAUTION: Use Only Supplied Battery. To order a replacement, visit out website at
    www.vtechphones.com or call 1 (800) 595-9511. In Canada, go to phones.vtechcanada.com or call 1 (800) 267-7377.
  • Do not dispose of the battery in a fire. Check with local waste management codes for special disposal instructions.
  • Do not open or mutilate the battery. Released electrolyte is corrosive and may cause burns or injury to the eyes or skin. The electrolyte may be toxic if swallowed.
  • Exercise care in handling batteries in order not to create a short circuit with conductive materials.
  • Charge the battery provided with this product only in accordance with the instructions and limitations specified in this manual.

Precautions for users of implanted cardiac pacemakers
Cardiac pacemakers (applies only to digital cordless telephones):
Wireless Technology Research, LLC (WTR), an independent research entity, led a multidisciplinary evaluation of the interference between portable wireless telephones and implanted cardiac pacemakers. Supported by the U.S. Food and Drug Administration, WTR recommends to physicians that:

Pacemaker patients

  • Should keep wireless telephones at least six inches from the pacemaker.
  • Should NOT place wireless telephones directly over the pacemaker, such as in a breast pocket, when it is turned ON.
  • Should use the wireless telephone at the ear opposite the pacemaker.
    WTR’s evaluation did not identify any risk to bystanders with pacemakers from other persons using wireless telephones.

About cordless telephones

  • Privacy: The same features that make a cordless telephone convenient create some limitations. Telephone calls are transmitted between the telephone base and the cordless handset by radio waves, so there is a possibility that the cordless telephone conversations could be intercepted by radio receiving equipment within range of the cordless handset. For this reason, you should not think of cordless telephone conversations as being as private as those on corded telephones.
  • Electrical power: The telephone base of this cordless telephone must be connected to a working electrical outlet. The electrical outlet should not be controlled by a wall switch. Calls cannot be made from the cordless handset if the telephone base is unplugged, switched off or if the electrical power is interrupted.
  • Potential TV interference: Some cordless telephones operate at frequencies that may cause interference to televisions and VCRs. To minimize or prevent such interference, do not place the telephone base of the cordless telephone near or on top of a TV or VCR. If interference is experienced, moving the cordless telephone farther away from the TV or VCR often reduces or eliminates the interference.
  • Rechargeable batteries: Exercise care in handling batteries in order not to create a short circuit with conducting material such as rings, bracelets and keys. The battery or conductor may overheat and cause harm. Observe proper polarity between the battery and the battery charger.
  • Nickel-metal hydride rechargeable batteries: Dispose of these batteries in a safe manner. Do not burn or puncture the battery. Like other batteries of this type, if burned or punctured, they could release caustic material which could cause injury.

ECO mode
This power conserving technology reduces power consumption for optimal battery performance. The ECO mode activities automatically whenever the handset is synchronized with the telephone base.

For C-UL compliance only

The RBRC seal
The RBRC seal on the nickel-metal hydride battery indicates that VTech Communications, Inc. is voluntarily participating in an industry program to collect and recycle these batteries at the end of their useful lives, when taken out of service within the United States and Canada.

The program provides a convenient alternative to placing used nickel-metal hydride batteries into the trash or municipal waste, which may be illegal in your area.

VTech’s participation makes it easy for you to drop off the spent battery at local retailers participating in the program or at authorized VTech product service centers. Please call
1 (800) 8 BATTERY® for information on Ni-MH battery recycling and disposal bans/ restrictions in your area. VTech’s involvement in this program is part of its commitment to protecting our environment and conserving natural resources.

The RBRC seal and 1 (800) 8 BATTERY® are registered trademarks of Call2 recycle, Inc.

Recycle Icon

FCC, ACTA and IC regulations
FCC Part 15
This equipment has been tested and found to comply with the requirements for a Class B digital device under Part 15 of the Federal Communications Commission (FCC) rules. These requirements are intended to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:

  • Reorient or relocate the receiving antenna.
  • Increase the separation between the equipment and receiver.
  • Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
  • Consult the dealer or an experienced radio/TV technician for help.

Changes or modifications to this equipment not expressly approved by the party responsible for compliance could void the user’s authority to operate the equipment.

This device complies with Part 15 of the FCC rules. Operation is subject to the following two conditions: (1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation. Privacy of communications may not be ensured when using this telephone.

To ensure safety of users, the FCC has established criteria for the amount of radio frequency energy that can be safely absorbed by a user or bystander according to the intended usage of the product. This product has been tested and found to comply with the FCC criteria. The handset may be safely held against the ear of the user. The telephone base shall be installed and used such that parts of the user’s body other than the hands are maintained at a distance of approximately 20 cm (8 inches) or more.

This Class B digital apparatus complies with Canadian requirement:
CAN ICES-3 (B)/NMB-3(B).

FCC Part 68 and ACTA
This equipment complies with Part 68 of the FCC rules and with technical requirements adopted by the Administrative Council for Terminal Attachments (ACTA). The label on the back or bottom of this equipment contains, among other things, a product identifier in the format US:AAAEQ##TXXXX. This identifier must be provided to your telephone service provider upon request.

The plug and jack used to connect this equipment to premises wiring and the telephone network must comply with applicable Part 68 rules and technical requirements adopted by ACTA. A compliant telephone cord and modular plug is provided with this product. It is designed to be connected to a compatible modular jack that is also compliant. An RJ11 jack should normally be used for connecting to a single line and an RJ14 jack for two lines. See the installation instructions in the user’s manual.

The Ringer Equivalence Number (REN) is used to determine how many devices you may connect to your telephone line and still have them ring when you are called. The REN for this product is encoded as the 6th and 7th characters following the US: in the product identifier (e.g., if ## is 03, the REN is 0.3). In most, but not all areas, the sum of all RENs should be five (5.0) or less. For more information, please contact your telephone service provider.

This equipment may not be used with Party Lines. If you have specially wired alarm dialing equipment connected to your telephone line, ensure the connection of this equipment does not disable your alarm equipment. If you have questions about what will disable alarm equipment, consult your telephone service provider or a qualified installer.

If this equipment is malfunctioning, it must be unplugged from the modular jack until the problem has been corrected. Replacement to this telephone equipment can only be made by the manufacturer or its authorized agents. For replacement procedures, follow the instructions outlined under the “Limited warranty”.

If this equipment is causing harm to the telephone network, the telephone service provider may temporarily discontinue your telephone service. The telephone service provider is required to notify you before interrupting service. If advance notice is not practical, you will be notified as soon as possible. You will be given the opportunity to correct the problem and the telephone service provider is required to inform you of your right to file a complaint with the FCC. Your telephone service provider may make changes in its facilities, equipment, operation, or procedures that could affect the proper functioning of this product. The telephone service provider is required to notify you if such changes are planned.

If this product is equipped with a corded or cordless handset, it is hearing aid compatible. If this product has memory dialing locations, you may choose to store emergency telephone numbers (e.g., police, fire, medical) in these locations. If you do store or test emergency numbers, please: Remain on the line and briefly explain the reason for the call before hanging up. Perform such activities in off-peak hours, such as early morning or late evening.

Industry Canada
This device contains licence-exempt transmitter(s)/receiver(s) that comply with Innovation, Science and Economic Development Canada’s licence-exempt RSS(s). Operation is subject to the following two conditions:

  1. This device may not cause interference.
  2. This device must accept any interference, including interference that may cause undesired operation of the device.

Privacy of communications may not be ensured when using this telephone.
The term ‘’IC:‘’ before the certification/registration number only signifies that the Industry Canada technical specifications were met.

The Ringer Equivalence Number (REN) for this terminal equipment is 1.0. The REN indicates the maximum number of devices allowed to be connected to a telephone interface. The termination on an interface may consist of any combination of devices subject only to the requirement that the sum of the RENs of all the devices not exceed five.

This product meets the applicable Innovation, Science and Economic Development Canada technical specifications.

California Energy Commission battery charging testing instructions
This telephone is set up to comply with the energy-conserving standards right out of the box. These instructions are intended for California Energy Commission (CEC) compliance testing only. When the CEC battery charging testing mode is activated, all telephone functions, except battery charging, will be disabled.

To activate the CEC battery charging testing mode:

FIG 2 To activate the CEC battery charging testing mode

NOTE

  • When the phone fails to enter this mode, repeat Step 1 through Step 3 above.
    To deactivate the CEC battery charging testing mode:
  1. Unplug the telephone base power adapter from the power outlet, then plug it back in. Then the telephone base is powered up as normal.
  2. Register your handsets back to the telephone base. Refer to Add and register handset.

 

Install | Set up

FIG 3 What is in the box

FIG 4 What is in the box

Install the battery

NOTES

  • Use only the battery provided.
  • Charge the battery provided with this product only in accordance with the instructions and limitations specified in this manual.
  • If the handset will not be used for a long time, disconnect and remove the battery to prevent possible leakage.

FIG 5 Install the battery

FIG 6 Install the battery

Connect the telephone base

NOTES

  • Use only the adapters provided.
  • Make sure the electrical outlets are not controlled by wall switches.
  • The adapters are intended to be correctly oriented in a vertical or floor mount position. The prongs are not designed to hold the plug in place if it is plugged into a ceiling, under-the-table or cabinet outlet.

TIP

  • If you subscribe to digital subscriber line (DSL) high-speed Internet service through your telephone line, make sure you install a DSL filter (not included) between the telephone line cord and telephone wall jack. Contact your DSL service provider for more information.

FIG 7 TIP

Connect the charger

NOTES

  • Use only the adapters provided.
  • Make sure the electrical outlets are not controlled by wall switches.
  • The adapters are intended to be correctly oriented in a vertical or floor mount position. The prongs are not designed to hold the plug in place if it is plugged into a ceiling, under-the-table or cabinet outlet.

FIG 8 Connect the charger

Charge the battery
Place the handset in the telephone base or charger to charge.

FIG 9 Charge the battery

Once you have installed the battery, the handset LCD display indicates the battery status (see the table below).

FIG 10 handset LCD display indicates the battery status

When it is fully charged, you can expect the following performance:

FIG 11 Operating time

* Operating times vary depending on your actual use and the age of the battery.
** Handset is not charging or in use.

NOTES

  • Place the handset in the charger will bypass the set date and time, and voice guide.
  • For best performance, keep the handset in the charger when not in use.
  • The battery is fully charged after 16 hours of continuous charging.
  • If you place the handset in the charger without plugging in the battery, the screen displays NO BATTERY.

Check the battery level

After you have installed the battery, check the battery level on the handset screen.

FIG 12 Check the battery level

Check for dial tone

Press HOME or FLASH icon HOME/FLASH. If you can hear a dial tone, the installation is successful.
If you do not hear a dial tone

  • Make sure the installation procedures described above are properly done.
  • It may be a wiring problem. If you have changed your telephone service to digital service from a cable company or a VoIP service provider, the telephone line may need to be rewired to allow all existing telephone jacks to work. Contact your cable/VoIP service provider for more information.

If you do not hear a dial tone

  • Make sure the installation procedures described above are properly done.
  • It may be a wiring problem. If you have changed your telephone service to digital service from a cable company or a VoIP service provider, the telephone line may need to be rewired to allow all existing telephone jacks to work. Contact your cable/VoIP service provider for more information.

 

Before use

Set date and time
After you install your telephone or power returns following a power outage and battery depletion, the handset will prompt you to set the date and time.

NOTE

  • Make sure you set the date and time including the year correctly; otherwise the answering system does not announce the correct day of the week for your recorded messages time stamp.
  1. Use the dialing keys (0-9) to enter the month (MM), date (DD) and year (YY). Then press MENU/SELECT.
  2. Use the dialing keys (0-9) to enter the hour (HH) and minute (MM). Then press ▼ or ▲ to choose AM or PM.
  3. Press MENU/SELECT to save.

After the setting for the date and time, the screen will display Voice guide to… and set up Ans sys? alternatively.

Set up Smart call blocker through Voice Guide (Before use)

This feature is an easy and alternative way for you to do the basic setup of Smart call blocker. You can follow the voice guide to set your telephone system to allow or to screen all incoming home calls, or to screen home calls that do not display a phone number.

  1. Press MENU/SELECT to start the voice guide for the Smart call blocker setup. You hear the voice prompt “Hello! This voice guide will assist you with the basic setup of Smart call blocker…”
  2. Set up your Smart call blocker feature by inputting the designated numbers, as instructed in the voice guide.
  • Press 1 if you want to screen home calls with telephone numbers that are not saved in your phone book, allow list or star name list; or
  • Press 2 if you do not want to screen calls, and want to allow all incoming calls to get through.

Alternate way to set up

  1. Press CALL BLOCK on the telephone base to enter the call block menu when in idle mode.
    – OR – Press MENU/SELECT to enter the main menu when the telephone is not in use. Then, press ▼ CID or ▲ to scroll to Smart call blk. Press MENU/SELECT.
  2. Press ▼ CID or ▲ to scroll to Voice guide, then press MENU/SELECT.
  3. You hear a voice prompt “Hello! This voice guide will assist you with the basic setup of Smart call blocker…”
  4. Set up your Smart call blocker feature by inputting the designated numbers, as instructed in the voice guide.
    • Press 1 if you want to screen home calls with telephone numbers that are not saved in your directory, allow list or star name list; or
    • Press 2 if you do not want to screen calls, and want to allow all incoming calls to get through.

NOTES

  • The screening feature of Smart call blocker is applicable to home calls only. All incoming cell calls will get through and ring. If you want to block a cell call, add the number to the block list. See Block list section.
  • You can press CANCEL on the telephone base to quit the voice guide at any time.
  • After a power outage, the telephone base prompts you to set the date and time. After the date and time setting is done or skipped, the telephone base will prompt if you want to set up Smart call blocker via voice guide. Press MENU/SELECT to start the setup.

Set up Answering System through Voice Guide (Before use)
This feature assists you to do the basic setup of the answering system. You can follow the voice guide to record your own announcement, set the number of rings and the message alert tone.

  1. Press MENU/SELECT to start the voice guide for the answering system setup. You hear the voice prompt “ This voice guide will assist you with the basic setup of your answering system.”
  2. Setup your answering system by inputting the designated numbers as instructed in the voice guide.

Alternate way to set up
This feature is an alternative way for you to do the basic setup of the answering system. You can follow the voice guide to record your own announcement, set the number of rings and the message alert tone.

  1. Press MENU/SELECT on the telephone base in idle mode.
  2. Press ▼ CID or ▲ to scroll to Answering sys, and then press MENU/SELECT.
  3. Press ▼ CID or ▲ to scroll to Voice guide, the press MENU/SELECT. You hear the voice prompt “This voice guide will assist you with the basic setup of your answering system.”
  4. Set up your answering system by inputting designated numbers as instructed in the voice guide.

NOTES

  • You can press CANCEL on the telephone base to quit the voice guide at any time.
  • After a power outage, the telephone base prompts you to set the date and time, and Smart call blocker. After these settings are done or skipped, the telephone base then prompts if you want to set up the answering system via voice guide. Press MENU/SELECT to start the setup.

 

Install

Mount the telephone base (optional)

FIG 13 Install

FIG 14 Install

Operating range
This cordless telephone operates with the maximum power allowed by the Federal Communications Commission (FCC). Even so, this handset and telephone base can communicate over only a certain distance – which can vary with the locations of the telephone base and handset, the weather, and the layout of your home or office.

When the handset is out of range, the handset displays Out of range or no pwr at base.

If there is a call while the handset is out of range, it may not ring, or if it does ring, the call may not connect well when you press HOME or FLASH iconHOME/FLASH. Move closer to the telephone base, and then press HOME or FLASH iconHOME/FLASH to answer the call. If the handset moves out of range during a telephone conversation, there may be interference. To improve reception, move closer to the telephone base.

 

Overview

Overview
FIG 15 OverviewFIG 16 Overview

FIG 17 Overview

 

FIG 18 Overview

FIG 19 Overview

FIG 20 Handset display icons

FIG 21 Handset display icons

1. Charging pole

 

FIG 22 Telephone base

FIG 23 Telephone base

 

FIG 25 Telephone base

FIG 26 Telephone base

 

FIG 27 Telephone base

FIG 28 Telephone base

FIG 29 Telephone base

Telephone base alert tones

FIG 30 Telephone base alert tones

 

Operate

Make, answer or end a home call

FIG 31 Operate

FIG 32 Operate

Using a Bluetooth headset to answer a home call:
You can use a Bluetooth headset to answer home calls. However, you need to keep the device within 15 feet of the telephone base for optimal performance. Please see the user’s manual of your Bluetooth headset for more information.

To answer or end a home call using a Bluetooth headset:

  • Press the call key on your headset. NOTES
  • The handset displays Unable to call if the telephone line is in use.
  • The screen shows the elapsed time as you talk (in hours, minutes and seconds).
  • When predialing (preview numbers before dialing), press VOICE/MUTE/DELETE on the handset to backspace and delete; press and hold REDIAL/PAUSE to insert a dialing pause (a P appears).

 

Make, answer or end a cell call

The VS113/VS113-2/VS113-2S/VS113-3/VS113-3S/VS113-4/VS113-4S/VS113-5/VS113-5S can be used to make or answer calls on the cell line. You can connect a maximum of two Bluetooth enabled cell phones to the telephone base.

Make a cell call

FIG 33 Make a cell call

FIG 34 Predial a cell call

FIG 35 Answer a cell call

FIG 36 End a cell call

FIG 37 Call waiting on the home line

FIG 38 Call waiting on the home line

 

FIG 39 Sound

FIG 40 Sound

 

FIG 41 Temporary tone dialing

Mute is automatically canceled when you end the call.

FIG 42 View dialing options

FIG 43 View dialing options

 

FIG 44 Find handset

FIG 45 Find handset

 

FIG 46 Using the telephone base

FIG 47 Using the telephone base

 

FIG 48 To answer a cell call during an intercom

FIG 49 To answer a cell call during an intercom

 

FIG 50 To answer a cell call during an intercom

FIG 51 To answer a cell call during an intercom

 

FIG 52 Push-to-talk (PTT)

FIG 53 Push-to-talk (PTT)

 

FIG 54 PTT call to a single device

FIG 55 PTT call to a single device

 

FIG 56 PTT call to multiple devices

FIG 57 PTT call to multiple devices

 

FIG 58 Answer a PTT call

FIG 59 Answer a PTT call

 

FIG 60 Change a one-to-one PTT call to an intercom call

FIG 61 Change a one-to-one PTT call to an intercom call

 

FIG 62 Make an outgoing call during PTT call

 

FIG 63 Use the phone menu

FIG 64 Use the phone menu

 

FIG 65 Add a phonebook entry

FIG 66 Add a phonebook entry

 

FIG 67 Add a predialed telephone number to the phonebook

FIG 68 Add a predialed telephone number to the phonebook

 

FIG 69 Search by name

FIG 70 Search by name

 

FIG 71 Edit a phonebook entry

FIG 72 Edit a phonebook entry

 

FIG 73 Delete all phonebook entries

 

FIG 74 Redial a call from list

FIG 75 Redial a call from list

 

FIG 76 Chain dialing

FIG 77 Chain dialing

 

FIG 78 Caller ID

FIG 79 Caller ID

 

FIG 80 Review the caller ID log

FIG 81 Review the caller ID log

 

FIG 82 Review the caller ID log

FIG 83 Save a caller ID log entry to allow list

 

FIG 84 Save a caller ID log entry to call block list

FIG 85 Save a caller ID log entry to call block list

 

FIG 86 Save a caller ID log entry to call block list

 

FIG 87 Dial a caller ID log entry

FIG 88 Delete caller ID entries

Missed (new) call indicator
When a cordless handset or the telephone base is in idle mode and has new or missed calls, its screen shows XX

Missed calls.
All new and missed entries are counted as missed calls. Each time you review a new caller ID log entry (indicated by NEW on the screen), the missed calls message goes away. When there is a new unanswered call, the missed calls message displays again. The number of missed calls includes all new and missed entries that have not been reviewed.

If you do not want to review the missed calls one by one, but still want to keep them in the caller ID log, you can press and hold OFF/CANCEL on the handset for four seconds when the handset is idle. You will hear a confirmation tone. All the entries in the caller ID log become old (reviewed already), and the missed calls message goes away.

Introducing Bluetooth©
Your new VS113/VS113-2/VS113-2S/VS113-3/VS113-3S/VS113-4/VS113 -4S/VS113-5/VS113-5S telephone system with Bluetooth wireless technology has the following features:

  • Pair up to two Bluetooth enabled devices (two cell phones, or one cell phone and one headset) with the telephone base.
  • Connect a maximum of two Bluetooth enabled devices to make and receive cell calls. Only one cell phone can be active on a call at a time.
  • Connect a Bluetooth enabled headset for making and receiving home calls.
  • Make and receive calls using your cell phone service with your telephone base or system handsets.
  • Download phonebook entries from your cell phone.

IMPORTANT INFORMATION

  • Your VS113/VS113-2/VS113-2S/VS113-3/VS113-3S/VS113-4/VS113 -4S/VS113-5/VS113-5S is compatible with Bluetooth version 2.0 or above devices.
  • After plugging in the telephone base, wait at least 20 seconds before connecting a Bluetooth device. The screen shows Bluetooth system busy if you try to connect too soon.

FIG 89 IMPORTANT INFORMATION

  • Refer to the user’s manual of your Bluetooth enabled cell phone or headset for more information about how that device uses Bluetooth connectivity.
  • Bluetooth wireless technology operates within a short range (a maximum of approximately 15 feet) from the telephone base. Keep connected cell phones and headsets within this range.
  • If your cell phone has poor reception in your home, the VS113/VS113-2/VS113-2S/VS113-3/VS113-3S/VS113-4/VS113 -4S/VS113-5/VS113-5S cannot improve the reception. However, if there is a location in your house with better reception, you can leave your cell phone at that location while you use the VS113/VS113-2/VS113-2S/VS113-3/VS113-3S/VS113-4/VS113 -4S/VS113-5/VS113-5S cell line. For optimal performance, the cell phone must be within 15 feet of the telephone base.
  • If you experience poor sound quality, it may be caused by the distance between your cell phone and the telephone base. To improve the performance, place your cell phone closer to the telephone base (within 15 feet) and make sure that there are no physical obstacles such as large furniture or thick wall in between.
  • Charge your cell phone while it is connected to the telephone base. Your cell phone’s battery discharges faster while it is connected to the telephone base via Bluetooth wireless technology.
  • Monitor your cell phone’s usage, because minutes may be deducted from your cellular plan for the duration of all cell calls, depending on the terms of your plan.

Refer to the Bluetooth Setup section to learn how to set up your Bluetooth device. Refer to the telephone operation on how to operate your Bluetooth devices with your new VS113/VS113-2/VS113-2S/VS113-3/VS113-3S/VS113-4/VS113 -4S/VS113-5/VS113-5S telephone system with Bluetooth wireless technology.

Refer to the Bluetooth setup section to learn how to set up your Bluetooth device. Refer to the Telephone operation section on how to operate your Bluetooth devices with your new telephone system with Bluetooth wireless technology.

Glossary of terms
Below are some terms used in this user’s manual to help you become familiar with using your Bluetooth devices and your new VTech telephone system.

Active device slots – the Device list has two active slots for two cell phones, or one cell phone and one headset. In order to use a Bluetooth device on a call, it must be in an active slot and be connected.

Bluetooth cell phone – refers to a mobile Bluetooth enabled cellular telephone. CELL line – the telephone line associated with your cell phone service. Press Icon CELL on your handset or telephone base to use the cell line.

Connected – when you pair a Bluetooth device to your telephone system, it is placed in an active slot and automatically connected. When a device is connected, a 1 and/or 2 will display after Bluetooth Icon on the telephone base screen. Also, the CELL 1 and/or CELL 2/HEADSET light on the telephone base will be on. If a device loses its connection to the telephone base, it must be reconnected before you can use the device with the telephone system.

Device list – The list of devices that have been paired to the telephone. You can pair up to 2 Bluetooth enabled devices (cell phones or headsets).
Disconnected – when device(s) is/are disconnected, Bluetooth Icon1 and/or Bluetooth Icon2 is/are not displayed on the handset screen. The CELL 1 and/or CELL 2/HEADSET light on the telephone base is/are off.

Discoverable mode – before a Bluetooth enabled device can be paired, it must be set to this mode. When pairing your cell phone, the telephone base will be set to this mode. Depending on the manufacturer, this mode is sometimes referred to as Find Me or Visibility.

HOME line – your conventional telephone land line. On your telephone system, press HOME or FLASH icon HOME/FLASH on the handset or HOME or FLASH icon HOME on the telephone base to use the home line.

Paired devices – The Bluetooth enabled devices (cell phones or headsets) that have shared registration information with the telephone base. A total of two Bluetooth enabled devices can be paired to the telephone base. However, only one paired device can communicate with the base at a time.

Pairing – sometimes referred to as bonding. The process of sharing registration information between two Bluetooth enabled devices. Your Bluetooth enabled cell phone or headset must first be paired to the telephone base in order to use it with this telephone system.

VTech Connect to Cell™ application
If you are using Bluetooth-enabled Android® phones (OS 2.3 or higher), you can further extend the flexibility of your telephone system with use of the free Connect To Cell application.
VTech Connect to Cell comprises Caller ID manager and Alerts manager that help you integrate your cell phone with your new telephone system.

To learn more or download this application via Google Play® Store, go to
https://www.vtechphones.com/app_connect_to_cell

FIG 90 Download Icon

 

Bluetooth setup
To use a Bluetooth enabled cell phone with your VS113/VS113-2/VS113-2S/VS113-3/VS113-3S/VS113-4/VS113 -4S/VS113-5/VS113-5S, you must first pair and connect it with the telephone base. The VS113/VS113-2/VS113-2S/VS113-3/VS113-3S/VS113-4/VS113 -4S/VS113-5/VS113-5S telephone base and all system handsets can be used to make or answer calls on the cell phone line.

Bluetooth wireless technology operates within a short range (up to 15 feet). When you pair a Bluetooth cell phone or Bluetooth headset to the telephone base, keep the device within 15 feet of the telephone base for optimal performance.

FIG 91 Bluetooth setup

Add a cell phone
Before you begin, make sure that you have cellular coverage and your Bluetooth enabled cell phone is not connected to any other Bluetooth device. Refer to your cell phone user’s manual to learn how to search for or add new Bluetooth devices.

To pair and connect a cell phone:

  1. Press MENU/SELECT on the telephone base in idle mode to enter the main menu.
  2. Press ▼ CID or ▲ to highlight Bluetooth, then press
    MENU/SELECT.
  3. Press MENU/SELECT to choose Add cellular. The screen displays Please wait… followed by Adding cell….
    • If there are already 2 paired devices on the list, the telephone prompts you to select a device slot. If you select a slot, the telephone displays Disconnect Cell Phone X? (Cell Phone Y represents the device name of your cell phone) If you press MENU/SELECT to confirm, the current paired device will be automatically removed, regardless of whether the pairing of the new device is successful or not.
  4. Promptly turn on the Bluetooth feature of your cell phone and search for or add new devices.
  5. Once your cell phone finds your VTech phone (VTech DECT 6.0), press the appropriate key on your cell phone to continue the pairing process.
  6. When the cell phone successfully connects to the telephone, the telephone screen displays Cellular added, and the corresponding status icon ( Bluetooth Icon1 or Bluetooth Icon2) displays. The corresponding device light on the telephone base (CELL 1 or CELL 2/HEADSET) turns on.

NOTES

  • The pairing process may take up to one minute. If the pairing process fails, try again.
  • The steps for the pairing process may vary for different cell phones. If this happens, follow the prompts on your cell phone and your VS113/VS113-2/VS113-2S/VS113-3/VS113-3S/VS113-4/VS113-4S/VS113-5/VS113-5S to complete the pairing process.
  • Refer to the user’s manual of your cell phone on how to search for or add a new Bluetooth device.

Add a headset
Before you begin, make sure that your Bluetooth enabled headset is not connected to any other Bluetooth device. Refer to your headset user’s manual to learn how to search for or add new Bluetooth devices.

To pair and connect a headset:

  1. Press MENU/SELECT on the telephone base in idle mode to enter the main menu.
  2. Press ▼ CID or ▲ to highlight Bluetooth, then press MENU/SELECT.
  3. Press ▼ CID or ▲ to highlight Add headset, then press
    MENU/SELECT. The screen displays Please wait… followed by Search headset.
    • If there are already 2 paired devices on the list, the telephone prompts you to select a device slot. If you select a slot, the telephone displays Disconnect Cell Phone X? (Cell Phone Y represents the device name of your cell phone) If you press
    MENU/SELECT to confirm, the current paired device will be automatically removed, regardless of whether the pairing of the new device is successful or not.
    • If there is another headset already active, the screen will show Disconnect Headset Y? (Headset Y represents the device name of your paired headset) If you press MENU/SELECT to confirm, the current paired headset will be automatically removed, regardless of whether the pairing of the new device is successful or not.
  4. Set your headset to discoverable mode (refer to the user’s manual of your headset). The screen displays Adding Headset Y when the base is connecting to your headset (Headset Y represents the device name of your Bluetooth headset).
  5. Once your cell phone finds your VTech phone (VTech DECT 6.0), press the appropriate key on your cell phone to continue the pairing process.
  6. When the headset successfully connects to the telephone, the telephone screen displays Headset added, and the corresponding status icon ( Bluetooth Icon1 or Bluetooth Icon2) displays. The corresponding device light on the telephone base (CELL 1 or CELL 2/HEADSET) turns on.

NOTES

  • The pairing process may take up to one minute. If the pairing process fails, try again.
  • When a connected headset is charging, it may disconnect from the telephone base and the
    CELL 2/HEADSET light on the telephone base turns off. For some headset models, you may need to turn on the headset and reconnect it to the telephone base again.

Auto connection
When an active device moves within Bluetooth range of the telephone base,
or is turned on within range, the telephone base tries to connect to the device. When the device moves out of range, it is disconnected. Your device might make a connect or disconnect sound.

A connected device could also be disconnected by:

  • Turning off the Bluetooth device.
  • Turning off the Bluetooth feature of the device.
  • Disconnecting through the telephone base Device list. If you disconnect through the Device list, the telephone base will not attempt to reconnect until your device is moved out of range and then moves back in range again.

Device list and connection
Up to 2 devices can be paired to the telephone base. All paired devices are shown on the device list. To use a paired device, it must be connected. Both Bluetooth enabled devices can be used on a cell call at a time.

Once you have paired a device with the telephone base, you do not need to repeat the pairing procedure again unless you delete the device from the device list.

NOTE

When connecting a Bluetooth device to the device list, all connected devices will be temporarily disconnected until the procedure is complete. It may take up to two minutes to reconnect.

Review the device list

  1. Press MENU/SELECT on the telephone base in idle mode to enter the main menu.
  2. Press q CID or ▼ to highlight Bluetooth, then press
    MENU/SELECT.
  3. Press MENU/SELECT again to select Device list.

Connect/disconnect an active device
While in the device list menu, you may connect or disconnect your active device.

  1. Press MENU/SELECT on the telephone base in idle mode to enter the main menu.
  2. Press ▼ CID or ▲ to highlight Bluetooth, then press MENU/SELECT.
  3. Press ▼ CID or ▲ to highlight Device list, then press MENU/SELECT.
  4. Press ▼ CID or ▲ to highlight a device, then press MENU/SELECT.
  5. Press ▼ CID or ▲ to highlight Connect/Disconnect (whichever is applicable), then press
    MENU/SELECT. The telephone base displays Device connected/Device disconnected. You hear a confirmation tone.

NOTE

When your active device is connected, you are prompted to select Disconnect. When your active device is disconnected, you are prompted to select Connect.

Remove a paired device
When you already have 2 devices on the device list and you want to add another device, you must first delete one from the list. You can only pair 2 cell phones or one cell phone and one Bluetooth headset.

To remove a paired device:

  1. Press MENU/SELECT on the telephone base in idle mode to enter the main menu.
  2. Press ▼ CID or ▲ to highlight Bluetooth, then press
    MENU/SELECT.
  3. Press ▼ CID or ▲ to highlight Device list, then press
    MENU/SELECT.
  4. Press ▼ CID or ▲ to highlight the desired device, then press
    X/DELETE.
    -OR-
    • Press ▼ CID or ▲ to highlight the desired device, then press MENU/SELECT.
    • Press ▼ CID or ▲ to highlight Remove, then press MENU/SELECT.
  5. The telephone base displays Remove Headset X? (Headset X represents the device name of your Bluetooth headset). Press MENU/SELECT to confirm. The telephone base displays Device removed from device list and you hear a confirmation tone.

Download phonebook
You can download cell phone directory (phonebook) entries to your VS113/VS113-2/VS113-2S/VS113-3/VS113-3S/VS113-4/VS113-4S/VS113-5/VS113-5S telephone system via Bluetooth wireless technology. Each downloaded cell phone directory entry are stored in the telephone phonebook with up to 30 digits for each phone number and 15 characters for each name.

Before downloading a phonebook, make sure the cell phone is paired, active, and connected to your telephone system. Place your cell phone next to the telephone base when you download a cell phone directory to your telephone system.

To download a cell phone directory:

  1. Press MENU/SELECT on the telephone base in idle mode to enter the main menu.
  2. Press ▼ CID or ▲ to highlight Bluetooth, then press MENU/SELECT.
  3. Press ▼ CID or ▲ to highlight Download dir, then press MENU/SELECT. The handset displays Select a device briefly.
    • If there is no cell phone paired to the system, the handset displays Pair cell first and then returns to the previous menu.
  4. Press ▼ CID or ▲ to highlight a device, then press MENU/SELECT.
    • If the selected device is not available, the handset returns to the previous menu.
    During the download, the handset flashes Downloading…. All other idle system handsets display Downloading….
  5. When the downloading process completes or when the memory is full, the handset displays Entries added: XXX. Then the handset returns to the Bluetooth menu.

NOTES

  • Cell phone contacts can be downloaded from the phone memory only. You can transfer the contacts from your SIM card to your cell phone memory first, and then download from your cell phone memory. For more information on how to transfer contacts from your SIM card to your cell phone memory, see the user’s manual of your cell phone.
  • When downloading the directory from your Bluetooth enabled cell phone, some data may not transfer. For example, if you have home, mobile and work numbers for a particular contact, the three category descriptions may not transfer to your VS113/VS113-2/VS113-2S/VS113-3/VS113-3S/VS113-4/VS113-4S/VS113-5/VS113-5S.

Siri® is a registered trademark of Apple Inc.
Google NowTM is a trademark of Google Inc.
S Voice® is a registered mark of Samsung Electronics Co., Ltd.
IOS is a trademark or registered trademark of Cisco in the U.S. and other countries and is used under license.

 

Remote voice control
If you have connected a cell phone to the VS113/VS113-2/VS113-2S/VS113-3/VS113-3S/VS113-4/VS113-4S/VS113-5/VS113-5S telephone system, you can activate the voice-controlled application (voice app) of the cell phone, such as Siri®, Google NowTM or S Voice®, using your handset or telephone base.

The remote voice control feature works with:

FIG 92 Remote voice control

Before using the remote voice control feature, make sure you checked the following:

  • Your cell phone is paired and connected to your telephone system via Bluetooth.
  • No Bluetooth applications are running in the background of your cell phone.
  • Keep your cell phone within 15 feet of the telephone base.
  • Do not lock up your cell phone’s screen or set passcode for activating the voice app.
  • Make sure you have turned on or logged in to the applications on your cell phone that you will be sending your voice commands, such as GPS, e-mail and social networking accounts.
  • Your cell phone’s data or Wi-Fi signal is in full strength and your cell phone can connect to the Internet.
  • Try to activate the voice app on your cell phone to ensure it is in place.

Activate remote voice control

  1. Press VOICE on the handset or VOICE/MUTE on the telephone base.
    • If you have connected two cell phones to the telephone, the telephone shows Select a device:. Press ▼ CID or ▲ to highlight the desired device, then press MENU/SELECT.
    • If the activation fails, the telephone displays Not available.
  2. When the telephone base or handset plays the confirmation tone as forwarded by the cell phone’s voice app, start speaking toward the telephone base or handset, and then wait for feedback. Make reply to the voice app’s feedback, if necessary.
    • You can press Speaker icon on the handset to turn off the speakerphone and listen to the feedback through the handset earpiece.
  3. To end the current remote voice control session, press CANCEL on the telephone base or handset. You can restart by following Steps 1-2 mentioned above.

NOTES

  • Once you have activated the remote voice control feature, you are using your cell phone’s voice app to operate your cell phone.
  • Please check the cell phone user’s manual and the voice app’s help topics to find out what commands you can use and any limitations of the voice app.
  • Some cell phone manufacturers or network carriers may customize the phone’s operating system and implement their own voice app. If you want to use Google Now, you need to manually set it as your default voice app. For detailed instructions, refer to your cell phone user’s manual, or contact your cell phone’s manufacturer or network carrier. You may also go to “Google Product Forums” on the Internet and check the corresponding help topics.
  • Due to the settings of certain cell phones and voice apps, your cell phone may not support the remote voice control feature. Contact your cell phone’s manufacturer or network carrier, or check the voice app’s help topics if you encounter any problems.
  • During the remote voice control activation, if your Android cell phone comes with both a dedicated voice app and Google Now, it may prompt you to select which voice app to use, and whether use it for just once or always. Select the desired options. If you do not respond to your cell phone’s prompt in time, the handset screen will return to idle, and the Icon icon will disappear. You can restart by following Steps 1-3 mentioned above.
  • If you receive a landline or cell line incoming call when you have activated remote voice control on a connected cell phone, the remote voice control operation will be ended.
  • The feature may be ended automatically by your cell phone. For example, a cell call has been established via the remote voice control feature and the call has just ended.
  • If you need to press dialing keys (0-9, TONE or QUIET#) during a cell call, please make the call using the cell lines of your telephone system instead of using the voice app via the remote voice control feature (see Make, answer or end a cell call section).

 

About Smart call blocker*
If you have subscribed to caller ID service, then you can use Smart call blocker to screen robocalls, telemarketing calls and unwanted calls for you, while allowing welcome calls to get through.†

† The screening feature of Smart call blocker is applicable to home calls only. All incoming cell calls will get through and ring.

You can set up your lists of welcome callers and unwelcome callers. Smart call blocker allows calls from your welcome callers to get through, and it blocks calls from your unwelcome callers.

For other unknown home calls, you can allow these calls, block these calls, or forward these calls to the answering system.

With some easy configurations, you can set to only filter robocalls by asking the callers to press the pound key (#) before the calls are put through to you.

You can also set Smart call blocker to screen incoming home calls by asking the callers to record their names and press the pound key (#). After your caller completes the request, your telephone rings and announces the caller’s name. You can then choose to block or answer the call, or you can forward the call to the answering system. If the caller does not respond or record his/her name, the call is blocked from ringing through. When you add your welcome callers to your directory or allow list, they will bypass all screening and ring directly to your handsets.

NOTES

  • Smart call blocker is on, once you install your telephone. It allows all incoming calls to get through and ring by default. You can change the Smart call blocker settings to screen incoming calls. For more details, see Set profile.
  • With call screening active, Smart call blocker screens and filters all incoming home calls from numbers or names that are not yet saved in your directory, allow list, block list, or star name list. You can easily add incoming phone numbers to your allow list and block list. This allows you to build up your lists of allowed and blocked numbers, and Smart call blocker will know how to deal with these calls when they come in again.
  • To turn off Smart call blocker, see Set Smart call blocker on/off.

Call categories
Calls are classified into four categories:

Welcome calls
Welcome calls are calls with telephone numbers saved in your allow list or phonebook, and not in your block list. Welcome calls also include calls with caller names saved in your star name list.

NOTES

  • All incoming calls on your cell lines will get through and ring, unless the caller’s numbers are saved in your block list. If you want to block a cell call, add the number to the block list. See Block list.
  • There are many organizations like schools, medical offices, and pharmacies that use robocalls to communicate important information to you. Robocall uses an autodialer to deliver pre-recorded messages. By entering the name of the organizations into the star name list, it ensures these calls will ring through when you only know the caller names but not their numbers.

Unwelcome calls
Unwelcome calls are calls with telephone numbers saved in your block list, and you want to block their calls.

Calls without numbers (for home calls only)
Calls without numbers are calls that are “out of area“ or with numbers set to “Private“.

Uncategorized calls (for home calls only)
Uncategorized calls include calls with absent caller ID number, calls with numbers that are not in your phonebook, allow list, or block list, or calls with caller ID names that are not in your star name list.

NOTES

  • The allow list stores up to 200 entries, the block list stores up to 1,000 entries, and the star name list stores up to 10 names.

Call handling

  • Smart call blocker is set to on, and to allow all incoming calls by default. When Smart call blocker is on, the first ring of all incoming calls will be muted.
  • If your directory, allow list, star name list and block list are empty when Smart call blocker is on, and you have set to screen calls, the telephone will screen all incoming home calls and asks callers to announce their names or press the pound key (#).
  • If Smart call blocker is off, all incoming home and cell calls ring, including numbers saved in the block list.
  • If QUIET mode is on, and Smart call blocker is on and in screening mode, all screened home calls will be sent to the answering system after screening.

Smart call blocker handles calls in the following ways:

Welcome calls

Call category

  • Numbers saved in allow list.
  • Numbers saved in phonebook.
  • Numbers not found in block list.
  • Caller ID names saved in star name list.

Call handling /Set profile options

  • The telephone rings when there is an incoming home call with number saved in your allow list or phonebook, but not in your block list. Robocalls with caller names saved in your star name list will also ring.
  • All incoming calls on your cell line will get through and ring.

Unwelcome calls
Call category

  • Numbers saved in block list.

Call handling /Set profile options

  • The telephone does not ring when there is an incoming call with number saved in your block list, and the call will be rejected.

Unknown calls (for home calls only)
Call category

  • Calls without numbers
  • Numbers that are “out of area“ or set to “Private“.
  • Uncategorized calls
  • With absent caller ID number.
  • Numbers not found in phonebook.
  • Numbers not found in allow list.
  • Numbers not found in block list.
  • With caller ID names not found in star name list

Call handling /Set profile options
You can select one of the following five profile options for handling all unknown home calls.

Screen unknown

  • The telephone plays the screening announcement, and then ask the caller to say his/her name before the call rings on your telephone. You can then answer the call, and hear the caller’s name announced. You can decide whether to accept or reject the call, or to forward the call to the answering system.

Screen robot

  • The telephone plays the screening announcement, and then ask the caller to press the pound key (#) before the call rings on your telephone. You can then answer the call.

Allow unknown (default settings)

  • The telephone allows these calls to get through and ring. The caller’s number, even if it is available, will not be saved to the allow list.

Unknown to answering system

  • The telephone forwards these calls to the answering system without ringing.

Block unknown

  • The telephone rejects these calls with block announcement without ringing. The caller’s number, even if it’s available, will not be saved to the block list.

NOTE

  • You can set to screen, allow, or block all unknown home calls without numbers, or unknown home calls with numbers not saved in your phonebook, allow list or star name list. You can also send these calls to the answering system. Allow unknown is the default profile setting. To change the setting, see Set profile.

Set Smart call blocker on/off
The Smart call blocker feature is set to on by default.

  1. Press CALL BLOCK on the handset or telephone base to enter the call block menu when the telephone is not in use.
    – OR –
    Press MENU/SELECT to enter the main menu when the handset is not in use. Then, press ▲ CID or
    ▼ to scroll to Smart call blk. Press MENU/SELECT.
  2. Press MENU/SELECT again to select SCB On/Off.
  3. Press ▲ CID or ▼ to highlight On or Off, then press MENU/SELECT to save the setting. You hear a confirmation tone.

NOTES

  • If you set SCB On/Off to Off, all settings under Set profile (see below) will be invalid.

Set profile
There are five profile setting options, which allows you to quickly set up Smart
call blocker.

  1. Press CALL BLOCK on the handset or telephone base to enter the call block menu when the telephone is not in use.
    – OR –
    Press MENU/SELECT to enter the main menu when the handset is not in use. Then, press ▼ CID or
    ▲ to scroll to Smart call blk. Press MENU/SELECT.
  2. Press ▼ CID or ▲ to scroll to Set profile, then press MENU/SELECT.
  3. Press ▼ CID or ▲ to select one of the following options, then press MENU/SELECT.

Screen unknown

  • Screen any home calls without numbers or with numbers not saved in the directory, allow list, or star name list.
  • This profile setting sets the telephone to screen all unknown home calls and asks the callers to say their names before putting the calls through to you. See Screen unknown home calls.

Screen robot

  • Screen robocalls.
    – This profile setting sets the telephone to screen all unknown home calls and asks the callers to press the pound key (#) before putting the calls through to you. See Screen robocalls.

Allow unknown (default setting)

  • Allow all unknown home calls to ring, except calls with numbers saved in the block list.
    – This profile setting sets the telephone to allow all unknown home calls to get through and ring. Calls with numbers saved in the block list will be rejected.

UnknownToAns.S

  • Forward all unknown home calls to the answering system.
    • This profile setting sets the telephone to forward all unknown home calls to the answering system.

Block unknown

  • Block all unknown home calls.
    • This profile setting sets the telephone to block all unknown home calls.

After selecting a profile setting, make sure you have not turned off Smart call blocker. Refer to the Set Smart call blocker on/off section to it on.

NOTES

  • If you set SCB On/Off to Off, selected setting under Set profile will be invalid, and all incoming home and cell calls will ring, including calls with numbers in your block list.
  • There may be robocalls that you do not want to miss. For example, robocalls with announcements or notices from schools or pharmacies. You can set up your star name list with these caller names to allow their calls to get through to you. See Star name list.

 

Block list
Add numbers that you want to prevent their calls from ringing through. The block list stores up to 1,000 entries.

NOTE

  • Home or cell calls with numbers that have been added to your block list will be blocked.

Add a block list entry

  1. Press CALL BLOCK on the handset or telephone base to enter the call block menu when the telephone is not in use.
    – OR –
    Press MENU/SELECT to enter the main menu when the handset is not in use. Then, press ▼ CID or
    ▼ to scroll to Smart call blk. Press MENU/SELECT.
  2. Press  ▼ CID or ▼ to scroll to Block list, then press MENU/SELECT.
  3. Press ▼ CID or ▼ to scroll to Add new entry, then press MENU/SELECT.
  4. When the screen shows Enter number, use the dialing keys to enter a telephone number (up to 30 digits).
    • Press ▼ CID or ▼ to move the cursor to the left or right.
    • Press VOICE/MUTE/DELETE on the handset or X/DELETE on the telephone base to erase a digit.        •  Press and hold VOICE/MUTE/DELETE on the handset or X/DELETE on the telephone base to erase all digits.
    • Press and hold REDIAL/PAUSE to insert a three-second dialing pause (a P appears).
    -OR-
    Press REDIAL/PAUSE to copy a number from the redial list. Press ▼ CID or ▲ , or press REDIAL/PAUSE repeatedly to locate the desired number. Press MENU/SELECT to copy the displayed number.
  5. Press MENU/SELECT to move on to the name.
  6. When the screen displays Enter name, use the dialing keys to enter a name (up to 15 characters). Press a key repeatedly until the desired
    character shows on the screen. The first character of every word is capitalized.
    • Press ▼ CID or ▲ to move the cursor to the left or right.
    • Press 0 to add a space.
    • Press VOICE/MUTE/DELETE on the handset or X/DELETE on the telephone base to erase a character.
    • Press and hold
    VOICE/MUTE/DELETE on the handset or X/DELETE on the telephone base to erase all characters.
    • Press TONE to change the next letter to upper or lower case.
  7. Press MENU/SELECT to store your new block entry.

Review block list

  1. Press CALL BLOCK on the handset or telephone base to enter the call block menu when the telephone is not in use.
    – OR –
    Press MENU/SELECT to enter the main menu when the handset is not in use. Then, press ▼ CID or
    ▲ to scroll to Smart call blk. Press MENU/SELECT.
  2. Press ▼ CID or ▲ to scroll to Block list, then press MENU/SELECT.
  3. Press MENU/SELECT to choose Review.
  4. Press ▼ CID or ▲ to browse through the block entries.

Save a caller ID log entry to block list

  1. Search for the desired caller ID log entry (See Review the caller ID log).
  2. When the desired entry appears, press MENU/SELECT.
  3. Press ▼ CID or ▲ to highlight To Block list on the handset, or Block list on the telephone base, and then press MENU/SELECT. The screen displays Enter number.
  4. Use the dialing keys to edit the number, if necessary.
    • Press ▼ CID or ▲ to move the cursor to the left or right.
    • Press VOICE/MUTE/DELETE on the handset or X/DELETE on the telephone base to erase a digit.
    • Press and hold
    VOICE/MUTE/DELETE on the handset or X/DELETE on the telephone base to erase all digits.
    • Press and hold REDIAL/PAUSE to insert a three-second dialing pause (a P appears).
  5. Press MENU/SELECT. The handset displays Enter name.
  6. Use the dialing keys to edit the name.
    • Press ▼ CID or ▲ to move the cursor to the left or right.
    • Press 0 to add a space.
    • Press VOICE/MUTE/DELETE on the handset or X/DELETE on the telephone base to erase a character.
    • Press and hold VOICE/MUTE/DELETE on the handset or X/DELETE on the telephone base to erase all characters.
    • Press TONE to change the next letter to upper or lower case.
  7. Press MENU/SELECT to confirm. You hear a confirmation tone.

Edit a block list entry

  1. Search for the desired entry in the block list (see Review block list).
  2. When the desired entry displays, press MENU/SELECT. The screen displays Enter number along with the phone number to be edited. If you only want to edit the name, skip to Step 4.
  3. To edit the number:
    • Use the dialing keys to enter digits.
    • Press ▼ CID or ▲ to move the cursor to the left or right.
    • Press VOICE/MUTE/DELETE on the handset or X/DELETE on the telephone base to erase a digit.
    • Press and hold
    VOICE/MUTE/DELETE on the handset or X/DELETE on the telephone base to erase all digits.
    • Press and hold REDIAL/PAUSE to insert a three-second dialing pause (a P appears).
  4. Press MENU/SELECT to move on to the name. The screen shows Enter name along with the name to be edited.
  5. To edit the name:
    • Use the dialing keys to enter characters.
    • Press ▼ CID or ▲ to move the cursor to the left or right.
    • Press 0 to add a space.
    • Press VOICE/MUTE/DELETE on the handset or X/DELETE on the telephone base to erase a character.
    • Press and hold VOICE/MUTE/DELETE on the handset or X/DELETE on the telephone base to erase all characters.
    • Press TONE to change the next letter to upper or lower case.
  6. Press MENU/SELECT to save the entry.

Unblock a telephone number

  1. Search for the desired entry in the block list (see Review block list).
  2. When the desired entry displays, press VOICE/MUTE/DELETE on the handset or X/DELETE on the telephone base. The screen shows Delete entry?.
  3. Press MENU/SELECT to confirm. The screen show Deleting… and then you hear a confirmation tone. Once deleted, you cannot retrieve that entry.

Delete all block list entries

  1. Press CALL BLOCK on the handset or telephone base to enter the call block menu when the telephone is not in use.
    – OR –
    Press MENU/SELECT to enter the main menu when the handset is not in use. Then, press ▼ CID or
    ▲ to scroll to Smart call blk. Press MENU/SELECT.
  2. Press ▼ CID or ▲ to scroll to Block list, then press MENU/SELECT.
  3. Press ▼ CID or ▲ to highlight Delete all, then press MENU/SELECT. The handset shows Delete all?.
    – OR –
    Press ▼ CID or ▲ to highlight Delete all, then press MENU/SELECT. The telephone base shows Delete all in block list?.
  4. Press MENU/SELECT again to confirm. The handset displays Deleting…, or the telephone base displays Deleted. There is a confirmation tone.

Allow list
Add numbers that you want to allow their calls to get through to you. The allow list stores up to 200 entries.

Add an allow list entry

  1. Press CALL BLOCK on the handset or telephone base to enter the call block menu when the telephone is not in use.
    – OR –
    Press MENU/SELECT to enter the main menu when the handset is not in use. Then, press ▼ CID or
    ▲ to scroll to Smart call blk. Press MENU/SELECT.
  2. Press ▼ CID or▲ to scroll to Allow list, then press MENU/SELECT.
  3. Press ▼ CID or ▲ to scroll to Add new entry, then press MENU/SELECT.
  4. When the screen shows Enter number, use the dialing keys to enter a telephone number (up to 30 digits).
    • Press ▼ CID or ▲ to move the cursor to the left or right.
    • Press VOICE/MUTE/DELETE on the handset or X/DELETE on the telephone base to erase a digit.
    • Press and hold VOICE/MUTE/DELETE on the handset or X/DELETE on the telephone base to erase all digits.
    • Press and hold REDIAL/PAUSE to insert a three-second dialing pause (a P appears).
    -OR-                                                                                                                                                              Press REDIAL/PAUSE to copy a number from the redial list. Press ▼ CID or ▲ , or press REDIAL/PAUSE repeatedly to locate the desired number. Press MENU/SELECT to copy the displayed number.
  5. Press MENU/SELECT to move on to the name.
  6. When the screen displays Enter name, use the dialing keys to enter a name (up to 15 characters). Press a key repeatedly until the desired
    character shows on the screen. The first character of every word is capitalized.
    • Press ▼ CID or ▲ to move the cursor to the left or right.
    • Press 0 to add a space.
    • Press VOICE/MUTE/DELETE on the handset or X/DELETE on the telephone base to erase a character.
    • Press and hold VOICE/MUTE/DELETE on the handset or X/DELETE on the telephone base to erase all characters.
    • Press TONE to change the next letter to upper or lower case.
  7. Press MENU/SELECT to store your new allow list entry.

NOTES

  • Numbers saved in your phonebook can also be saved to the allow list.
  • If you save an allow list entry that has already been saved to the block list, the entry in the block list will be removed.

Review allow list

  1. Press CALL BLOCK on the handset or telephone base to enter the call block menu when the telephone is not in use.
    – OR –
    Press MENU/SELECT to enter the main menu when the handset is not in use. Then, press ▼ CID or
    ▲ to scroll to Smart call blk. Press MENU/SELECT.
  2. Press ▼ CID or ▲ to scroll to Allow list, then press MENU/SELECT.
  3. Press MENU/SELECT to choose Review.
  4. Press ▼ CID or ▲ to browse through the allow list entries.

Save a caller ID log entry to allow list

  1. Search for the desired caller ID log entry (See Review the caller ID log).
  2. When the desired entry appears, press MENU/SELECT.
  3. Press ▼ CID or ▲ to highlight To Allow list on the handset, or Allow list on the telephone base, and then press MENU/SELECT. The screen displays Enter number.
  4. Use the dialing keys to edit the number, if necessary.
    • Press ▼ CID or ▲ to move the cursor to the left or right.
    • Press VOICE/MUTE/DELETE on the handset or X/DELETE on the telephone base to erase a digit.
    • Press and hold VOICE/MUTE/DELETE on the handset or X/DELETE on the telephone base to erase all digits.
    • Press and hold REDIAL/PAUSE to insert a three-second dialing pause (a P appears).
  5. Press MENU/SELECT. The handset displays Enter name.
  6. Use the dialing keys to edit the name.
    • Press ▼ CID or ▲ to move the cursor to the left or right.
    • Press 0 to add a space.
    • Press VOICE/MUTE/DELETE on the handset or X/DELETE on the telephone base to erase a character.
    • Press and hold VOICE/MUTE/DELETE on the handset or X/DELETE on the telephone base to erase all characters.
    • Press TONE to change the next letter to upper or lower case.
  7. Press MENU/SELECT to confirm. You hear a confirmation tone.

Edit an allow list entry

  1. Search for the desired entry in the block list (see Review allow list).
  2. When the desired entry displays, press MENU/SELECT. The screen displays Enter number along with the phone number to be edited. If you only want to edit the name, skip to Step 4.
  3. To edit the number:
    • Use the dialing keys to enter digits.
    • Press ▼ CID or ▲ to move the cursor to the left or right.
    • Press VOICE/MUTE/DELETE on the handset or X/DELETE on the telephone base to erase a digit.
    • Press and hold VOICE/MUTE/DELETE on the handset or X/DELETE on the telephone base to erase all digits.
    • Press and hold REDIAL/PAUSE to insert a three-second dialing pause (a P appears).
  4. Press MENU/SELECT to move on to the name. The screen shows Enter name along with the name to be edited.
  5. To edit the name:
    • Use the dialing keys to enter characters.
    • Press ▼ CID or ▲ to move the cursor to the left or right.
    • Press 0 to add a space.
    • Press VOICE/MUTE/DELETE on the handset or X/DELETE on the telephone base to erase a character.
    • Press and hold VOICE/MUTE/DELETE on the handset or X/DELETE on the telephone base to erase all characters.
    • Press TONE to change the next letter to upper or lower case.
  6. Press MENU/SELECT to save the entry.

Delete an allow list entry

  1. Search for the desired entry in the allow list (see Review allow list).
  2. When the desired entry displays, press VOICE/MUTE/DELETE on the handset or X/DELETE on the telephone base. The screen shows Delete entry?.
  3. Press MENU/SELECT to confirm. The screen show Deleting… and then you hear a confirmation tone. Once deleted, you cannot retrieve that entry.

Delete all allow list entries

  1. Press CALL BLOCK on the handset or telephone base to enter the call block menu when the telephone is not in use.
    – OR –
    Press MENU/SELECT to enter the main menu when the handset is not in use. Then, press ▼ CID or
    ▲ to scroll to Smart call blk. Press MENU/SELECT.
  2. Press ▼ CID or ▲ to scroll to Allow list, then press MENU/SELECT.
  3. Press ▼ CID or ▲ to highlight Delete all, then press MENU/SELECT. The handset shows Delete all?.
    – OR –
    Press ▼ CID or ▲ to highlight Delete all, then press MENU/SELECT. The telephone base shows Delete all in allow list?.
  4. Press MENU/SELECT again to confirm. The handset displays Deleting…, or the telephone base displays Deleted. There is a confirmation tone.

Star name list
There are many organizations like schools, medical offices, and pharmacies that use robocalls to communicate important information to you. Robocall uses an autodialer to deliver pre-recorded messages. By entering the name of the organizations into the star name list, it ensures these calls will ring through when you only know the caller names but not their numbers.

If the first 15 characters of the incoming caller ID’s name match a name saved in your star name list, the call will get through and ring. The star name list stores up to 10 names.

Add a star name entry

  1. Press CALL BLOCK on the handset or telephone base to enter the call block menu when the telephone is not in use.
    – OR –
    Press MENU/SELECT to enter the main menu when the handset is not in use. Then, press ▼ CID or
    ▲ to scroll to Smart call blk. Press MENU/SELECT.
  2. Press ▼ CID or ▲ to scroll to Star name list, then press MENU/SELECT.
  3. Press ▼ CID or ▲ to scroll to Add new entry, then press MENU/SELECT.
  4. When the screen displays Enter name, use the dialing keys to enter a name (up to 15 characters). Press a key repeatedly until the desired character appears. The first character of every word is capitalized.
    • Press ▼ CID or ▲ to move the cursor to the left or right.
    • Press 0 to add a space.
    • Press VOICE/MUTE/DELETE on the handset or X/DELETE on the telephone base to erase a character.
    • Press and hold
    VOICE/MUTE/DELETE on the handset or X/DELETE on the telephone base to erase all characters.
    • Press TONE to change the next letter to upper or lower case.
  5. Press MENU/SELECT to store your star name entry. The display shows Name repeated if the name is already in the star name list. You cannot save the same name twice.

Review star name list

  1. Press CALL BLOCK on the handset or telephone base to enter the call block menu when the telephone is not in use.
    – OR –
    Press MENU/SELECT to enter the main menu when the handset is not in use. Then, press ▼ CID or
    ▲ to scroll to Smart call blk. Press MENU/SELECT.
  2. Press ▼ CID or ▲ to scroll to Star name list, then press MENU/SELECT.
  3. Press MENU/SELECT to choose Review.
  4. Press ▼ CID or ▲ to browse through the star name entries.

Save a caller ID log entry to star name list

  1. Search for the desired caller ID log entry (See Review the caller ID log).
  2. When the desired entry appears, press MENU/SELECT.
  3. Press ▼ CID or ▲ to highlight To Star name on the handset, or Star name list on the telephone base, and then press MENU/SELECT.
  4. The handset displays Star this name?.
  5. Press MENU/SELECT to confirm. You hear a confirmation tone.

Edit a star name entry

  1. Search for the desired entry in the star name list (see Review star name list).
  2. When the desired entry displays, press MENU/SELECT. The screen shows Enter name along with the name to be edited.
  3. To edit the name:
    • Use the dialing keys to enter characters.
    • Press ▼ CID or ▲ to move the cursor to the left or right.
    • Press 0 to add a space.
    • Press VOICE/MUTE/DELETE on the handset or X/DELETE on the telephone base to erase a character.
    • Press and hold VOICE/MUTE/DELETE on the handset or X/DELETE on the telephone base to erase all characters.                                                                                                                                                        • Press TONE to change the next letter to upper or lower case.
  4. Press MENU/SELECT to save the entry.

Delete a star name entry

  1. Search for the desired entry in the star name list (see Review star name list).
  2. When the desired entry displays, press VOICE/MUTE/DELETE on the handset or X/DELETE on the telephone base. The screen shows Delete entry?.
  3. Press MENU/SELECT to confirm. The screen show Deleting… and then you hear a confirmation tone. Once deleted, you cannot retrieve that entry.

Delete all star name entries

  1. Press CALL BLOCK on the handset or telephone base to enter the call block menu when the telephone is not in use.
    – OR –
    Press MENU/SELECT to enter the main menu when the handset is not in use. Then, press ▼ CID or
    ▲ to scroll to Smart call blk. Press MENU/SELECT.
  2. Press ▼ CID or ▲ to scroll to Star name list, then press MENU/SELECT.
  3. Press ▼ CID or ▲ to highlight Delete all, then press MENU/SELECT. The handset shows Delete all?.
    – OR –
    Press ▼ CID or ▲ to highlight Delete all, then press MENU/SELECT. The telephone base shows Delete all in star name list?.
  4. Press MENU/SELECT again to confirm. The handset displays Deleting…, or the telephone base displays Deleted. There is a confirmation tone.

Screening announcements
If you have set profile to screen all unknown home calls (Screen unknown) or screen robocalls (Screen robot), the callers of the following incoming call categories will hear a screening announcement.

  • Home calls that are “out of area“ or with numbers set to “Private“.
  • Home calls with numbers that are not on your directory, allow list, or block list, or with absent caller ID number.
  • Home calls with caller ID names that are not on your star name list.
    The are two default screening announcements for screening unknown calls and screening robocalls on home line.

Screening with caller name – “Hello. Calls to this number are being screened by Smart call blocker. Please say your name after the tone, then press pound.”

  • This default announcement is played if you have set profile to screen all unknown home calls.
    -OR-
    Screening without caller name – “Hello. Calls to this number are being screened by Smart call blocker. If you’re a family member, friend or invited caller, please press pound to be connected. If you’re a solicitor, please hang up now.”
  • This default announcement is played if you have set profile to screen robocalls on home line.

You can use these announcements, or record your own name to replace “this number” in the announcements. Please refer to Record your name for all screening announcements.

NOTES

For details of Smart call blocker’s profile setting, see Set profile.
Play your current announcement of screening with caller name

  1. Press CALL BLOCK on the handset or telephone base to enter the call block menu when the telephone is not in use.
    – OR –
    Press MENU/SELECT to enter the main menu when the handset is not in use. Then, press ▼ CID or
    ▲ to scroll to Smart call blk. Press MENU/SELECT.
  2. Press ▼ CID or ▲ to scroll to Screening annc, then press MENU/SELECT.
  3. Press ▼ CID or ▲ to scroll to Play annc, then press MENU/SELECT.
  4. Press MENU/SELECT again to select w/ Caller name.

Play your current announcement of screening without caller name

  1. Press CALL BLOCK on the handset or telephone base to enter the call block menu when the telephone is not in use.
    – OR –
    Press MENU/SELECT to enter the main menu when the handset is not in use. Then, press ▼ CID or
    ▲ to scroll to Smart call blk. Press MENU/SELECT.
  2. Press ▼ CID or ▲ to scroll to Screening annc, then press
    MENU/SELECT.
  3. Press ▼ CID or ▲ to scroll to Play annc, then press MENU/SELECT.
  4. Press ▼ CID or ▲ to scroll to w/o Caller name, then press MENU/SELECT.

Record your name for all screening announcements

  1. Press CALL BLOCK on the handset or telephone base to enter the call block menu when the telephone is not in use.
    – OR –
    Press MENU/SELECT to enter the main menu when the handset is not in use. Then, press ▼ CID or
    ▲ to scroll to Smart call blk. Press MENU/SELECT.
  2. Press ▼ CID or ▲ to scroll to Screening annc, then press MENU/SELECT.
  3. Press MENU/SELECT to select Rec your name. The system announces, “Record after the tone. Press 5 when you are done.”
  4. Speak towards the handset to record your name. Press 5 to end recording.
    To listen to the announcement with your recorded name again, scroll to Play annc and press MENU/SELECT.

Reset all your screening announcements

  1. Press CALL BLOCK on the handset or telephone base to enter the call block menu when the telephone is not in use.
    – OR –
    Press MENU/SELECT to enter the main menu when the handset is not in use. Then, press ▼ CID or
    ▲ to scroll to Smart call blk. Press MENU/SELECT.
  2. Press ▼ CID or ▲ to scroll to Screening annc, then press MENU/SELECT.
  3. Press ▼ CID or ▲ to scroll to Reset annc, then press MENU/SELECT. The screen shows Reset annc?. Press MENU/SELECT again to confirm. The screen shows Annc reset. before returning to the previous menu.
    Your name will be deleted from all the screening announcements, and the telephone will use the default screening announcements.

Voice guide to set Smart call blocker
This feature is an easy and alternative way for you to do the basic setup of Smart call blocker. You can follow the voice guide to set your telephone system to allow or to screen all incoming home calls, or to screen home calls that do not display a phone number.

  1. Press CALL BLOCK on the handset or telephone base to enter the call block menu when the telephone is not in use.
    – OR –
    Press MENU/SELECT to enter the main menu when the handset is not in use. Then, press ▼ CID or
    ▲ to scroll to Smart call blk. Press MENU/SELECT.
  2. Press ▼ CID or ▲ to scroll to Voice guide, then press MENU/SELECT.
  3. You hear a voice prompt “Hello! This voice guide will assist you with the basic setup of Smart call blocker…”
  4. Set up your Smart call blocker feature by inputting the designated numbers, as instructed in the voice guide.
    • Press 1 if you want to screen home calls with telephone numbers that are not saved in your directory, allow list or star name list; or
    • Press 2 if you do not want to screen calls, and want to allow all incoming calls to get through.

NOTES

  • The screening feature of Smart call blocker is applicable to home calls only. All incoming cell calls will get through and ring. If you want to block a cell call, add the number to the block list. See Block list.
  • You can press CANCEL on the telephone base to quit the voice guide at any time.
  • After a power outage, the telephone base prompts you to set the date and time. After the date and time setting is done or skipped, the telephone base will prompt if you want to set up Smart call blocker via voice guide. Press MENU/SELECT to start the setup.

Call handlings with Smart call blocker
Allowed calls

If Smart call blocker is on, the following types of incoming calls can get through to you and ring on your telephone system:

  • Home calls with numbers saved in your allow list.
  • Home calls with numbers saved in your directory, but not on your block list.
  • Home calls with caller ID names saved in your star name list.
  • Cell calls with numbers not saved in your block list.

NOTES

  • When Smart call blocker is off, all incoming home and cell calls will ring on your telephone system, including calls with numbers saved in the block list.
  • Allow unknown is the default profile setting. If you have not selected another profile, all unknown home calls will ring. However, the caller’s numbers, if available, will not be saved to the allow list. If you want to save the caller’s number to your allow list or block list, you can retrieve the number from caller ID log and save it to the allow list or block list. See Save a caller ID log entry to block list and Save a caller ID log entry to allow list. If you want to retrieve the name from caller ID log and save it to the star name list. See Save a caller ID log entry to star name list.

Blocked calls
If Smart call blocker is on, incoming home or cell calls with numbers saved in your block list will not ring. The telephone plays the block announcement “Calls to this number are being screened by Smart call blocker. The number you are calling is not accepting your call. Please hang up.“ to the caller, and the call will be terminated.

NOTES

  • When Smart call blocker is off, all incoming home and cell calls will ring on your telephone system, including calls with numbers saved in the block list.
  • If you have set profile to Block unknown, all unknown home calls will be rejected. However, the caller’s numbers, if available, will not be saved to the block list. If you want to save the caller’s number to the block list, you can retrieve the number from caller ID log and save it to the block list. See Save a caller ID log entry to block list. You can also retrieve the number and save it to your allow list. See Save a caller ID log entry to allow list. If you want to retrieve the name from caller ID log and save it to the star name list. See Save a caller ID log entry to star name list.
  • The telephone can respond to remote access code while it is playing the block announcement. This allows you to access your answering system from an unknown number remotely. See Answering system remote access.

Screen unknown home calls
If Smart call blocker is on, and you have set profile to screen unknown home calls, the telephone plays a screening
announcement to the caller when receiving the following incoming home calls. It asks the caller to respond before
putting the call through to you.

  • Incoming home calls with numbers that are “out of area“ or with numbers set to “Private“;
  • Incoming home calls with absent caller ID numbers;
  • Incoming home calls with numbers that are not in your phonebook, allow list, nor block list; or
  • Incoming home calls with names that are not in your star name list.

Screen calls and ask for caller names
When screening a home call, the telephone announces to the caller, “Hello. Calls to this number are being screened by Smart call blocker. Please say your name after the tone, then press pound.” After the caller completes the request, the telephone announces to the caller “Please wait a moment while your call is connected.”. The telephone starts ringing and the handset screen displays Screened call. After you pick up the call, the telephone announces the caller’s name, and then asks whether you want to answer or reject the call, or to forward the call to the answering system.

NOTES

  • You can set Smart call blocker to screen and filter all unknown home calls. You can easily add incoming phone numbers to your allow list and block list. This allows you to build up your lists of allowed and blocked numbers, and Smart call blocker will know how to deal with these calls when they come in again.
  • The telephone announces to the caller with “Hello. Calls to this number are being screened by Smart call blocker…” If you have recorded your name in the screening announcements, your recorded name will replace “this number” in the announcements. See Screening announcements.
  • The screening feature of Smart call blocker is applicable to home calls only.
  • If the caller hangs up before the home call is screened, or without leaving his/her name while the call is being screened, the call will be logged as missed call in the caller ID log.
  • While a home call is being screened, you can press HOME or FLASH icon HOME/FLASH or Speaker icon to stop screening and answer the call.
  • After the telephone screened a home call, and is ringing and announcing the caller’s name, you can press
    OFF/CANCEL to mute the ringer, or press CALL BLOCK to reject the call directly.
  • After you picked up a screened home call and the telephone is announcing the screening options, you can press OFF/CANCEL to hang up the call.
  • If Smart call blocker is on and you receive a call waiting home call:
  • Smart call blocker will not screen a call waiting home call without number while on a call. You can press HOME or FLASH iconHOME/FLASH or Speaker icon to take the new call.
  • After you have picked up a screened home call, the telephone checks whether the call waiting number is in the directory, block list or allow list. It also checks whether the caller name is in the star name list. After that, The telephone then displays the caller ID information or “Blocked call” accordingly. You can press HOME or FLASH icon HOME/FLASH or Speaker icon to take the new call, or press CALL BLOCK on the handset or telephone base to block it.
  • While the telephone is screening a home call, the new call will be ignored and logged as missed call in the caller ID log.
  • Robocalls are unable to respond to the screening announcement, and therefore, will not get through and ring. If you want to allow some robocalls to get through, save their names in the star name list. See Star name list.
  • The telephone can respond to remote access code while it is playing the screening announcement. This allows you to access your answering system from an unknown number remotely. See Answering system remote access.

Screened call options
After the telephone screen a home call and starts ringing, the handset screen displays Screened call. Press  HOME or FLASH iconHOME/FLASH or Speaker icon to pick up the call.

After you picked up the call, the telephone announces “Call from…” and the caller’s name, and then announces, “To answer the call, press 1. To answer and always allow this number, press 2. To block this number, press 3. To send this call to the answering system, press 4. To repeat these options, press *”.

Allow this call once:

  • Press 1 to answer the call. The telephone number will not be added to your allow list.

Always allow this call:

  • Press 2 to answer the call. The telephone number will be added to your allow list.

Block this call:

  • Press 3 or CALL BLOCK to block the call. The telephone plays the block announcement “The number you are calling is not accepting your call. Please hang up.” to the caller. The telephone number will be added to your block list.

Send this call to the answering system:

  • Press 4 to forward the call to the answering system.

End this call:

  • If you do not want to take the call, press OFF/CANCEL to end the call.

NOTES

  • For home calls that are “out of area”, “Private”, or without caller ID, only options 1 and 4 will be available. The telephone announces “To answer the call, press 1. To send this call to the answering system, press 4. To repeat these options, press *”.
  • If you select option 4 to send the call to the answering system, the caller can leave a message even if the answering system is off.
  • When the telephone is ringing, you can press VOICE/MUTE/DELETE on the handset to mute the ringer temporarily.

Screen robocalls
If Smart call blocker is on, and you have set profile to screen robocalls, the telephone plays a screening announcement to the caller when receiving the following incoming home calls. It asks the caller to press the pound key (#) before putting the call through to you.

  • Incoming home calls with numbers that are “out of area“ or with numbers set to “Private“;
  • Incoming home calls with absent caller ID numbers;
  • Incoming home calls with numbers that are not in your phonebook, allow list, nor block list; or
  • Incoming home calls with names that are not in your star name list.

Screen calls without asking for caller names
When screening a home call, the telephone announces to the caller, “Hello. Calls to this number are being screened by Smart call blocker. If you’re a family member, friend or invited caller,please press pound to be connected. If you’re a solicitor, please hang up now.” After the caller presses the pound key (#), the telephone announces to the caller “Please wait a moment while your call is connected.”. The telephone starts ringing, and you can answer the call.

This option is suitable for you to filter calls that uses autodialers to deliver prerecorded messages, for example, robocalls and telemarketing calls.

NOTES

  • The telephone announces to the caller with “Hello. Calls to this number are being screened by Smart call blocker…” If you have recorded your name in the screening announcements, your recorded name will replace “this number” in the announcements. See Screening announcements.
  • The screening feature of Smart call blocker is applicable to home calls only.
  • If the caller hangs up before the home call is screened, or without leaving his/her name while the call is being screened, the call will be logged as missed call in the caller ID log.
  • While a home call is being screened, you can press HOME or FLASH icon HOME/FLASH or Speaker icon to stop screening and answer the call.
  • If Smart call blocker is on and you receive a call waiting home call:
    • Smart call blocker will not screen a call waiting home call without number while on a call. You can press HOME or FLASH icon HOME/FLASH or Speaker icon to take the new call.
  • After you have picked up a screened home call, the telephone checks whether the call waiting number is in the directory, block list or allow list. It also checks whether the caller name is in the star name list. After that, The  telephone then displays the caller ID information or “Blocked call” accordingly. You can press HOME or FLASH icon
    HOME/FLASH or Speaker icon to take the new call, or press CALL BLOCK to block it.
  • While the telephone is screening a home call, the new call will be ignored and logged as missed call in the caller ID log.
  • Robocalls are unable to respond to the screening announcement, and therefore, will not get through and ring. If you want to allow some robocalls on the home line to get through, save their names in the star name list. See Star name list.
  • The telephone can respond to remote access code while it is playing the screening announcement. This allows you to access your answering system from an unknown number remotely. See Answering system remote access.

Option while on a call
When you are on a home or cell call and speaking to the caller, and you do not want to continue the call, you can press CALL BLOCK to end the call. The telephone plays the block announcement “The number you are calling is not accepting your call. Please hang up.” to the caller, and the call will be terminated. The caller’s number, if available, will be added to your block list.

  • Press CALL BLOCK on the handset or telephone base. The screen displays Block and end? and the caller’s number, if available. Press MENU/SELECT to end the call.

NOTES

  • You can press CALL BLOCK to end the call even if Smart call blocker is turned off.

 

Retrieve voicemail
When you received a voicemail, the handset and the telephone base display New voicemail and Email Icon

To retrieve, you typically dial an access number provided by your telephone service provider, and then enter a security code. Contact your telephone service provider for instructions on how to configure the voicemail settings and listen to messages.

NOTE

  • After you have listened to all new voicemail messages, the indicators on the screen turn off automatically.

 

Answering system
Difference between the built-in answering system and voicemail service Your telephone has separate indicators for two different types of voice messages: those recorded on its built-in digital answering system and those recorded in your telephone service provider’s voicemail (fees may apply). Your telephone’s built-in digital answering system messages and voicemail messages are separate.

The main differences between them are:

FIG 93 The main differences between them are

FIG 94 The main differences between them are

Use your built-in answering system
New message indication

FIG 95 New message indication

If the message alert tone is turned on, the telephone base beeps every 10 seconds when there are message that have not been reviewed. See Turn on or off the message alert tone.

Turn on or off the answering system
If you turn the answering system on, it answers calls and records messages only on the home line. If your paired cell phone has voicemail, callers can leave messages with that voicemail service.

Using a cordless handset:

  1. Press MENU/SELECT in idle mode.
  2. Press ▼ CID or ▲ to scroll to Answering sys, then press MENU/SELECT.
  3. Press ▼ CID or ▲ to scroll to Answer on/off, then press MENU/SELECT.
  4. Press ▼ CID or ▲ to highlight On or Off, then press MENU/SELECT to save.

Using the telephone base:

  • Press ANS ON to turn the answering system on or off. When the answering system is turned on, it announces, “Calls will be answered.” When the answering system is turned off, it announces, “Calls will not be answered.”

Playback messages
To listen to messages at the telephone base:

FIG 96 Playback messages

NOTE

  • If there are no messages in the answering system, the system announces, “You have no message.” when you attempt to listen to messages.

To listen to messages at the handset:

  1. Press MENU/SELECT when the handset is idle.
  2. Press MENU/SELECT again to select Play messages. If you have either new or old messages, the messages play automatically.
  3. The system announces the number of messages, then begins playback. The message sequence is shown on the handset’s screen.
  4. Press OFF/CANCEL to stop the playback.

Options during playback
When messages are playing on the telephone base:

FIG 97 Options during playback

When messages are playing on a handset:

  • Press Speaker icon to play the messages through the handset earpiece.
    Press Speaker icon again to return to playing messages through the speakerphone.
  • Press VOL ▼ or VOL ▲ to adjust the message playback volume.
  • Press 6 to skip to the next message.
  • Press 4 to repeat the message currently playing. Press 4 twice to listen to the previous message.
  • Press 3 or VOICE/MUTE/DELETE to delete the current message.
  • Press OFF/CANCEL to stop the playback.

NOTES

  • Only one handset or the telephone base can access the answering system at a time.
  • During message playback, if there is an incoming call or another handset makes a call, message playback will be stopped.

Screen a call
To screen calls at the telephone base:
If the answering system and call screening are on, the announcement and the incoming message broadcast at the telephone base when a call is answered by the answering system.

Options while a message is being recorded:

FIG 98 Options while a message is being recorded

To screen calls at the cordless handset:
If the answering system is on and a call is being answered by the answering system, the handset shows To screen call press [SELECT] at the same time. Press MENU/SELECT to screen the call on your handset. The handset shows the caller’s information. If you do not subscribe to caller ID service, the handset shows Screening….

Options while a message is being recorded:

  • Press VOL ▼ or VOL ▲ on the handset to adjust the call screening volume.
  • Press Speaker icon to switch between speakerphone mode and handset mode.
  • Press HOME or FLASH icon HOME/FLASH to answer the call.

Call intercept while using answering system
If you want to talk to the caller whose message is being recorded, press HOME or FLASH icon HOME/FLASH or Speaker icon on the handset.

Delete all messages
Using the telephone base:

  1. Press X/DELETE in idle mode. The telephone announces, “To delete all old messages, press DELETE again.”
  2. Press X/DELETE again. All previously reviewed messages are erased and the telephone announces, “All old messages deleted.”

Using a cordless handset:

  1. Press MENU/SELECT in idle mode.
  2. Press ▼ CID or ▲ to highlight Answering sys, then press MENU/SELECT.
  3. Press ▼ CID or ▲ to highlight Delete all old, then press MENU/SELECT.
  4. Press MENU/SELECT to confirm. The handset displays Deleting…, then No old messages and then returns to the previous menu. You hear a confirmation tone.

Record a memo
Memos are your own recorded messages used as reminders for yourself or others using the same answering system. You can record your own memos using a system handset or the telephone base. Play and delete them the same way as incoming messages.

  1. Press MENU/SELECT on the handset or telephone base in idle mode.
  2. Press ▼ CID or ▲ to highlight Answering sys, then press MENU/SELECT.
  3. Press ▼ CID or ▲ to highlight Record memo, then press MENU/SELECT. The system announces, “Record after the tone. Press 5 when you are done.” Speak towards the handset microphone.
  4. Press 5 to stop recording. The system announces, “Recorded.” and then returns to the previous menu. The system does not save memos shorter than two seconds.

NOTES

  • Each message can be up to 3 minutes in length.
  • Play and delete them in the same way as incoming messages.
  • The system will announce “Memory is full” if you record a memo when the memory is full.
  • Memos shorter than two seconds are not recorded.

Answering system remote access
A two-digit security code is required to access the answering system remotely from any touch-tone telephone. The preset code is 19. You can use this preset code, or set your own.

  1. Dial your telephone number from any touch-tone telephone.
  2. When the system plays your announcement, enter the two-digit security code.
  3. Enter one of the following remote commands.                                                FIG 99 Answering system remote access
  4. Hang up or press 8 to end the call.

NOTES

  • If you do not press any keys after you enter the remote access code, all new messages play. If there are no new messages, all old messages play.
  • Once the new messages have played, the telephone announces the help menu options. If you do not press any key within 20 seconds, the remote access call automatically disconnects.
  • When the answering system memory is full, the telephone announces, “Memory is full. Enter the remote access code.”
  • When the answering system is off, the telephone answers after 10 rings, and announces, “Please enter your remote access code.”

 

Annoucement
Default announcement
The telephone is preset with a greeting that answers calls with “Hello, please leave a message after the tone.” You can use this preset announcement, or replace it with your own.

Record your own announcement
The announcement can be up to 90 seconds in length.

  1. Press MENU/SELECT when the phone is not in use.
  2. Press ▼ CID or ▲ to scroll to Answering sys, and then press MENU/SELECT to select.
  3. Press MENU/SELECT again to choose Announcement.
  4. The screen displays Play [2] Del [3] Rec [7] and it announces, “To play, press 2. To record, press 7.” Press 7 to record. The phone announces, “Record after the tone. Press 5 when you are done.”
    -OR-
    Press MENU/SELECT to select Record annc using the telephone base. The system announces, “Record after the tone. Press 5 when you are done.”
  5. After the tone, speak towards the microphone. Press 5 when you are done.

Play your announcement

  1. Press MENU/SELECT when the phone is not in use.
  2. Press ▼ CID or ▲ to scroll to Answering sys, and then press
    MENU/SELECT to select.
  3. Press MENU/SELECT again to choose Announcement.
  4. The screen displays Play [2] Del [3] Rec [7] and it announces, “To play, press 2. To record, press 7.” Press 2 to play the current announcement.

To listen to the recorded announcement again on the telephone base, scroll to Play annc and press MENU/SELECT.

Options during playback

  • Press VOL▼ or VOL▲ on the cordless handset, or VOL – or VOL + on the telephone base to adjust the listening volume.
  • Press 5 or OFF/CANCEL on the handset or press CANCEL on the telephone base to stop at any time.
  • Press Speaker icon to switch between the speakerphone and handset earpiece.

 

Delete your announcement
Using the handset:

  1. Press MENU/SELECT when the phone is not in use.
  2. Press ▼ CID or ▲ to scroll to Answering sys, and then press
    MENU/SELECT to select.
  3. Press MENU/SELECT again to choose Announcement.
  4. The screen displays Play [2] Del [3] Rec [7] and it announces, “To play, press 2. To record, press 7.” Press 3 to delete your recorded announcement.
    • The screen displays Annc deleted.
    • You hear a confirmation tone.

NOTE

  • After you deleted your own recorded announcement, the answering system answers calls with the default announcement.

Using the telephone base:

  1. Press MENU/SELECT when the phone is not in use.
  2. Press MENU/SELECT again to select Answering sys.
  3. Press MENU/SELECT again to choose Announcement.
  4. Press ▼ CID or ▲ to scroll to Reset annc, then press MENU/SELECT. The screen shows Reset to default annc?.
  5. Press MENU/SELECT again. The screen shows Annc. reset to default.

When your announcement is reset, the system answers calls with the default announcement, as described above. You cannot delete the default announcement.

 

Configure | Settings

Set languages
The LCD language is preset to English. You can select English, French or Spanish to be used in all screen displays.

  1. Press MENU/SELECT in idle mode.
  2. Press ▼ CID or ▲ to highlight Settings, then press MENU/SELECT.
  3. Press MENU/SELECT to select LCD language.
  4. Press ▼ CID or ▲ to choose English, Français or Español, and then press MENU/SELECT. NOTE
    • If you accidentally change the LCD language to French or Spanish, you can reset it to English easily by pressing MENU/SELECT then entering:- Icon 2 364 Icon 2

Set voice language NOTE

  • This feature is exclusive for Canada version.

The voice prompt language is preset to English. You can select English or French to be used for the voice prompts in your answering system.

  1. Press MENU/SELECT in idle mode.
  2. Press ▼ CID or ▲ to highlight Settings, then press MENU/SELECT.
  3. Press ▼ CID or ▲ to highlight Voice language, then press MENU/SELECT.
  4. Press ▼ CID or ▲ to choose English or Français, and then press MENU/SELECT.

Set date and time NOTE

  • Make sure you set the date and time including the year correctly; otherwise the answering system does not announce the correct day of the week for your recorded messages time stamp.
  1. Press MENU/SELECT when the phone is not in use.
  2. Press ▼ CID or ▲ to choose Set date/time, and then press MENU/SELECT to select.
  3. Use the dialing keys (0-9) to enter the month (MM), date (DD) and year (YY). Then, press MENU/SELECT to move on to set the time.
  4. Use the dialing keys (0-9) to enter the hour (HH) and minute (MM). Then, press ▼ CID or ▲ to choose AM or PM.
  5. Press MENU/SELECT to save.

Use caller ID to automatically set date and time
If you subscribe to caller ID service, the day, month and time are set automatically with each incoming call. Follow the steps, as mentioned below, to turn the CID time sync feature on or off. The default setting is On.

  1. Press MENU/SELECT when the phone is not in use.
  2. Press ▼ CID or ▲ to scroll to Settings, and then press MENU/SELECT.
  3. Press ▼ CID or ▲ to scroll to CID time sync, and then press MENU/SELECT.
  4. Press ▼ CID or ▲ to highlight On or Off, then press MENU/SELECT to save. There is a confirmation tone and the screen returns to the previous menu.

Caller ID announce
The caller ID announce feature lets you know who’s calling without having to look at the display. When you have an incoming call, the handset and/or base speaks “Call from…” and the name of the caller based on the directory or caller ID information. If the caller’s name is private or unknown, the phone number up to the last 11 digits will be announced. If the caller’s phone number is also private or unknown, no information will be announced.

To turn on or off the caller ID announce feature:

  1. Press MENU/SELECT when the phone is not in use.
  2. Press ▼ CID or ▲ to scroll to Caller ID annc, and then press MENU/SELECT to select.
  3. Press ▼ CID or ▲ to highlight On or Off, and then press MENU/SELECT.

NOTES

  • To use the caller ID announce feature, you must subscribe to caller ID service from your telephone service provider.
  • This feature does not announce information for call waiting calls.
  • It takes at least two rings for the phone to receive caller ID information and announce it. If the phone is answered before the end of the second ring, the phone won’t have time to announce the caller’s information.
  • Pronunciation of names may vary with this feature. Not all names may be pronounced correctly.
  • Caller ID announce is available in English only.

Dial modes
Set dial mode
The dial mode is preset to touch-tone dialing. If you have pulse (rotary) service, you need to change the dial mode to pulse dialing before using the telephone to make a call.

Using a cordless handset or telephone base:

  1. Press MENU/SELECT when the phone is not in use.
  2. Press ▼ CID or ▲ to choose Settings, and then press MENU/SELECT to select.
  3. Press ▼ CID or ▲ to choose Dial mode, and then press MENU/SELECT to select.
  4. Press ▼ CID or ▲ to choose Touch-tone or Pulse, and then press MENU/SELECT to select.

Temporary tone dialing
If you have pulse (rotary) service only, you can switch from pulse to touch-tone dialing temporarily during a call. This is useful if you need to send touch-tone signals to access your telephone banking or long distance services.

Using a cordless handset or telephone base:

  1. During a call, press Icon 2.
  2. Use the dialing keys to enter the number.
    • The telephone sends touch-tone signals.
    • The telephone automatically returns to pulse dialing mode after you end the call.

 

Area code settings
Set home area code
If you dial your local calls using only seven digits (area code not required), you can program your home area code so that when you receive a call within your local area, the telephone number is automatically stored without the area code in the caller ID log.

Using a cordless handset or telephone base:

  1. Press MENU/SELECT when the phone is not in use.
  2. Press ▼ CID or ▲ to choose Settings, and then press MENU/SELECT to select.
  3. Press ▼ CID or ▲ to choose Home area code, and then press MENU/SELECT to select.
  4. Use the dialing keys to enter a three-digit home area code.
    • Press VOICE/MUTE/DELETE on the handset or X/DELETE on the telephone base to delete a digit.
    • Press and hold VOICE/MUTE/DELETE on the handset or X/DELETE on the telephone base to delete all digits.
  5. Press MENU/SELECT to save.
    • The screen returns to the previous menu.
    • You hear a confirmation tone.

NOTE

  • If, in the future, your telephone service provider requires you to dial the area code when making a local call, -OR-, if you move to a location that requires it, delete the home area code you have already programmed, following the steps above. After you have deleted the home area code, _ _ _ will appear on the display.

 

Ringer
Set number of rings
You can set the answering system to answer an incoming call after two, three, four, five or six rings; or toll saver.
If you choose toll saver, the answering system answers a call after two rings when you have new messages, or after four rings when you have no new messages. This enables you to check for new messages and avoid paying unnecessary long distance charges if you are calling from outside your local area. By default, the answering system answers an incoming call after three rings.

Using a cordless handset or telephone base:

  1. Press MENU/SELECT when the phone is not in use.
  2. Press ▼ CID or ▲ to choose Answering sys, and then press MENU/SELECT.
  3. Press ▼ CID or ▲ to choose Ans sys setup, and then press MENU/SELECT.
  4. Press ▼ CID or ▲ to highlight # of rings, then press MENU/SELECT.
  5. Press ▼ CID or ▲ to choose from 6, 5, 4, 3, 2 or Toll saver.
    • Toll saver – the answering system answers a call after two rings when you have new messages, or after four rings when there is no new message. This feature allows you to check for new messages and avoid paying long distance charges when calling from out of your local area.
  6. Press MENU/SELECT to save.

Set ringer tone
You can select the ringer tones for incoming home and cell calls.

Using a cordless handset or telephone base:
To set the ringer tone on home line:

  1. Press MENU/SELECT in idle mode.
  2. Press ▼ CID or ▲ to highlight Ringers, then press MENU/SELECT.
  3. Press ▼ CID or ▲ to select Home ringtone, then press MENU/SELECT.
  4. Press ▼ CID or ▲ to sample each ring tone for home line.
  5. Press MENU/SELECT to save.

To set the ringer tone on cell lines:

  1. Press MENU/SELECT in idle mode.
  2. Press ▼ CID or ▲ to highlight Ringers, then press MENU/SELECT.
  3. Press ▼ CID or ▲ to select Cell ringtone, then press MENU/SELECT.
  4. Press ▼ CID or ▲ to sample each ring tone for cell lines.
  5. Press MENU/SELECT to save.

NOTE

  • If you turn off the ringer volume, you will not hear ringer tone samples.

Set ringer volume
You can select the ringer volume for incoming home and cell calls. When the ringer is off ringer off icon appears on the screen.

Using a cordless handset or telephone base:
To set the ringer volume on home line:

  1. Press MENU/SELECT in idle mode.
  2. Press ▼ CID or ▲ to highlight Ringers, then press MENU/SELECT.
  3. Press ▼ CID or ▲ to select Home volume, then press MENU/SELECT.
  4. Press ▼ CID or ▲ to sample each ringer volume for home line.
  5. Press MENU/SELECT to save.

To set the ringer volume on cell lines:

  1. Press MENU/SELECT in idle mode.
  2. Press ▼ CID or ▲ to highlight Ringers, then press MENU/SELECT.
  3. Press ▼ CID or ▲ to select Cell volume, then press MENU/SELECT.
  4. Press ▼ CID or ▲ to sample each ring volume for cell lines.
  5. Press MENU/SELECT to save.

Telephone base ringer volume
When the telephone base is idle, press VOL + or VOL – on the telephone base to adjust the ringer volume.
When you set the ringer volume to zero, the base ringer is off and the telephone base displays Ringer off.

NOTE

  • Changing the handset ringer volume does not affect base ringer volume.
  • If the ringer volume is set to off, that handset or the telephone base is silenced for all incoming calls.
  • The ringer volume level also determines the ringer levels of intercom calls.

Sound settings
Set listening volume
To adjust the listening volume on a cordless handset

  • During a call, press VOL▼ or VOL ▲.

To adjust the listening volume at the telepehone base

  • During a call, press VOL – or VOL + on the telephone base.

NOTES

  • The handset and speakerphone volume settings are independent.
  • When the volume reaches the minimum or maximum setting, you hear two beeps.

Set key tone
You can turn the key tone on or off for each handset and the telephone base. If you turn the key tone off, there are no beeps when you press the keys.

Using a cordless handset or telephone base:

  1. Press MENU/SELECT in idle mode.
  2. Press ▼ CID or ▲ to highlight Settings, then press MENU/SELECT.
  3. Press ▼ CID or ▲ to select Key tone, then press MENU/SELECT.
  4. Press ▼ CID or ▲ to select the desired volume or Off.
  5. Press MENU/SELECT to save.
    • The screen returns to the previous menu.
    • You hear a confirmation tone.

Set QUIET mode
You can turn on the quiet mode for a period of time (1-12 hours). During this period, all tones (except paging tone) are muted. When you turn on the quiet mode, the answering system turns on automatically.

To set the duration and turn on the quiet mode
Using a cordless handset or telephone base:

  1. Press and hold Icon 3 when the phone is not in use.
  2. The screen displays Quiet: _ _ hours. Use the dialing keys (0-9) to enter the desired duration (1-12).
  3. Press MENU/SELECT to save.
    • You hear a confirmation tone.
    • The screen displays Quiet mode on and ringer off icon.

To turn off the quiet mode

  • Press and hold when the phone is not in use. The screen displays Quiet mode off briefly and then returns to idle.

NOTE

  • When you change the settings of the ringer tone or ringer volume, you can still hear the samples even if the quiet mode is on.

 

Answering system settings
Set your built-in answering system
The answering system can record and store up to 99 messages. Each message can be up to three minutes in length. The total storage capacity for the announcement, messages and memos is approximately 22 minutes. The actual recording time depends on individual message characteristics.

Your answering system allows you to set your announcement, to save and delete messages, activate call screening, to set number of rings before pick up, and to access remotely.

Voice guide to set up answering system
This feature is an alternative way for you to do the basic setup of the answering system. You can follow the voice guide to record your own announcement, set the number of rings, and set the message alert tone.

To use the voice guide feature:

  1. Press MENU/SELECT on the telephone base in idle mode.
  2. Press ▼ CID or ▲ to scroll to Answering sys, then press MENU/SELECT.
  3. Press ▼ CID or ▲ to scroll to Voice guide, then press MENU/SELECT. You hear a voice prompt, “This voice guide will assist you with the basic setup of your answering system.“
  4. Set up your answering system by inputting designated numbers, as instructed in the voice guide.

NOTES

  • You can press CANCEL on the telephone base to quit the voice guide at any time.
  • After a power outage, the telephone base prompts you to set the date and time, and Smart call blocker. After these settings are done or skipped, the telephone base then prompts if you want to set up the answering system via voice guide. Press MENU/SELECT to start the setup.

Message playback settings
If you have new messages, the telephone plays only the new messages (oldest first). If there are no new messages, the telephone plays back all messages (oldest first).

When playback begins, you hear the total number of messages followed by the date and time of the message. After the last message, the telephone announces, “End of messages.”

NOTE

  • Make sure you Set date and time correctly.

Set remote access code
You can set your own remote access code from 00 to 99.

To change the remote access code:
Using a cordless handset or telephone base:

  1. Press MENU/SELECT when the phone is not in use.
  2. Press ▼ CID or ▲ to choose Answering sys, and then press MENU/SELECT.
  3. Press ▼ CID or ▲ to choose Ans sys setup, and then press MENU/SELECT.
  4. Press ▼ CID or ▲ to highlight Remote code, then press MENU/SELECT.
  5. Use the dialing keys to enter a two-digit number.
    -OR-
    Press ▼ CID or ▲ to scroll to a desired two-digit number.
  6. Press MENU/SELECT to confirm.

 

Screen calls | Call screening
Turn on or off the call screening
Use this feature to choose whether incoming messages can be heard while they are being recorded.

Using a cordless handset or telephone base:

  1. Press MENU/SELECT when the phone is not in use.
  2. Press ▼ CID or ▲ to scroll to Answering sys then press MENU/SELECT to select.
  3. Press ▼ CID or ▲ to scroll to Ans sys setup then press MENU/SELECT to select.
  4. Press MENU/SELECT to choose Call screening.
  5. Press ▼ CID or ▲ to choose On or Off.
  6. Press MENU/SELECT to save.
    • You hear a confirmation tone.

 

Alert setting
Turn on or off the message alert tone
When the message alert tone is set to on, and there is at least one new message, the telephone base beeps every 10 seconds. The message alert tone is preset to off.

Using a cordless handset or telephone base:

  1. Press MENU/SELECT when the phone is not in use.
  2. Press ▼ CID or ▲ to scroll to Answering sys then press
    MENU/SELECT to select.
  3. Press ▼ CID or ▲ to scroll to Ans sys setup then press MENU/SELECT to select.
  4. Press ▼ CID or ▲ to scroll to Msg alert tone then press MENU/SELECT to select.
  5. Press ▼ CID or ▲ to choose On or Off.
  6. Press MENU/SELECT to save.
    • You hear a confirmation tone.

NOTES

  • The answering system must be turned on for the message alert tone to be functional.
  • Press any key on the telephone base (except FIND HS FIND HS) to temporarily silence the message alert tone.

 

Voicemail settings [Telephone service provider]
Set speed dial voicemail number
This feature lets you save your voicemail number for quick access when you press and hold the Email Icon 1 key.

To set your voicemail number:

  1. Press MENU/SELECT when the phone is not in use.
  2. Press ▼ CID or ▲ to scroll to Settings, and then press MENU/SELECT.
  3. Press ▼ CID or ▲ to highlight Voicemail #, then press MENU/SELECT.
  4. Use the dialing keys to enter the voicemail access number (up to 30 digits) provided by your telephone service provider.
    • Press ▼ CID or ▲ to move the cursor to the left or right.
    • Press VOICE/MUTE/DELETE on the handset to erase a digit.
    • Press and hold VOICE/MUTE/DELETE on the handset to erase all digits.
    • Press and hold REDIAL/PAUSE to enter a three-second dialing pause (a P appears).
  5. Press MENU/SELECT to confirm.

Voicemail (visual message waiting) indicator
If you subscribe to a voicemail service offered by your telephone service provider, New voicemail and the icon appear on the handset and telephone base screen when you have new voicemail messages. Contact your service provider for more information and assistance about using your voicemail service.

NOTE

This feature does not indicate new messages recorded on your phone’s built-in answering system.

Clear voicemail indicator/indication
Use this feature when the telephone indicates there is new voicemail but there is none. For example, when you have accessed your voicemail while away from home. This feature only turns off the displayed New voicemail and the Email Icon icon; it does not delete your voicemail messages. As long as you have new voicemail messages, your telephone service provider continues to send the signal to turn on the indicator.

To manually turn off the new voicemail indicator:

  1. Press MENU/SELECT when the phone is not in use.
  2. Press ▼ CID or ▲ to scroll to Settings, and then press MENU/SELECT.
  3. Press ▼ CID or ▲ to highlight Clr voicemail, then press MENU/SELECT to turn the voicemail indicator off.

NOTE

  • Your telephone service provider voicemail might alert you to new messages with a stutter (broken) dial tone. Contact your telephone service provider for more details.

 

Add and register handset
When your handset is deregistered from the telephone base, follow the steps below to register it back to the telephone base.

  1. Before you begin registration, make sure the handset is out of the telephone base or charger and shows To register HS… and … see manual.
  2. Put the handset you wish to register on the telephone base cradle.
  3. The telephone base shows Registering… Please wait, and the handset then shows Registering…. If the registration is successful, the handset screen displays Registered and beeps. The handset is now registered with the telephone base.

If registration fails, the system will automatically try to register again. If registration fails after the third try, Registration failed appears on the handset screen. The handset shows To register HS… and …see manual, and the telephone base returns to idle mode. This may take up to five minutes to occur. Please start again from Step 1.

NOTE

  • If your handset is new, make sure you charge it before attempting registration.

 

General product care

Taking care of your telephone
Your cordless telephone contains sophisticated electronic parts, so it must be treated with care.

Avoid rough treatment
Place the handset down gently. Save the original packing materials to protect your telephone if you ever need to ship it.

Avoid water
Your telephone can be damaged if it gets wet. Do not use the handset outdoors in the rain, or handle it with wet hands. Do not install the telephone base near a sink, bathtub or shower.

Electrical storms
Electrical storms can sometimes cause power surges harmful to electronic equipment. For your own safety, take caution when using electrical appliances during storms.

Cleaning your telephone
Your telephone has a durable plastic casing that should retain its luster for many years. Clean it only with a dry non-abrasive cloth. Do not use dampened cloth or cleaning solvents of any kind.

 

Technical specifications

FIG 100 Technical specifications

When it is fully charged, you can expect the following performance.

FIG 101 Technical specifications

* Operating times vary depending on your actual use and the age of the battery.

DECT 6.0 digital technology
The VTech DECT 6.0 products offer unsurpassed range performance and sound clarity. This is achieved through a unique antenna design and advances in noise-filtering technology. An independent laboratory has confirmed that VTech DECT 6.0 products perform up to 45% better in range competitions against similarly equipped phones of the leading competition. Now, calls can be taken in the basement, backyard and garage with exceptional sound quality.

Telephone operating range
This cordless telephone operates within the maximum power allowed by the Federal Communications Commission (FCC). Even so, this handset and telephone base can communicate over a certain distance — which can vary with the locations of the telephone base and handset, the weather, and the construction of your home or office.

Redefining long range coverage and clarity
This telephone base comes with an antenna which gives much better clarity and covers a longer range than before.

Simulated full-duplex handset and base speakerphones
The simulated full-duplex speakerphone on your handset and telephone base allow both ends of a call to speak and be heard at the same time. Optimal performance is subject to external factors and individual usage.

 

Frequently asked questions

Below are the questions most frequently asked about the cordless telephone. If you cannot find the answer to your question, visit our U.S. website at www.vtechphones.com or call 1 (800) 595-9511 for customer service. In Canada, go to phones.vtechcanada.com or call 1 (800) 267-7377.

FIG 102 Frequently asked questions

FIG 103 Frequently asked questions

 

Limited Warranty

What does this limited warranty cover?
The manufacturer of this VTech Product warrants to the holder of a valid proof of purchase (“Consumer” or “you”) that the Product and all accessories provided in the sales package (“Product”) are free from defects in material and workmanship, pursuant to the following terms and conditions, when installed and used normally and in accordance with the Product operating instructions. This limited warranty extends only to the Consumer for Products purchased and used in the United States of America and Canada.

What will VTech do if the Product is not free from defects in materials and workmanship during the limited warranty period (“Materially Defective Product”)?
During the limited warranty period, VTech’s authorized service representative will replace at VTech’s option, without charge, a Materially Defective Product. If we replace the Product, we may use new or refurbished replacement parts. If we choose to replace the Product, we may replace it with a new or refurbished Product of the same or similar design. We will retain defective parts, modules, or equipment. Replacement of the Product, at VTech’s option, is your exclusive remedy. VTech will return the replacement Products to you in working condition. You should expect the replacement to take approximately 30 days.

How long is the limited warranty period?
The limited warranty period for the Product extends for ONE (1) YEAR from the date of purchase. If VTech replaces a Materially Defective Product under the terms of this limited warranty, this limited warranty also applies to the replacement Product for a period of either (a) 90 days from the date the replacement Product is shipped to you or (b) the time remaining on the original one-year warranty; whichever is longer.

What is not covered by this limited warranty?
This limited warranty does not cover:

  1. Product that has been subjected to misuse, accident, shipping or other physical damage, improper installation, abnormal operation or handling, neglect, inundation, fire, water or other liquid intrusion.
  2. Product that has been subjected to contact with liquid, water, rain, extreme humidity or heavy perspiration, sand, dirt or the like; but then only to the extent the damage was not caused by incorrectly securing the waterproof handset’s protective elements, for example, failing to properly close a seal), or such protective elements are damaged or missing (e.g. a cracked battery door), or subjecting a Product to conditions beyond its stated specifications or limits (e.g. 30 minutes in 1 meter of fresh water).
  3. Product that has been damaged due to repair, alteration or modification by anyone other than an authorized service representative of VTech;
  4. Product to the extent that the problem experienced is caused by signal conditions, network reliability, or cable or antenna systems;
  5. Product to the extent that the problem is caused by use with non-VTech accessories;
  6. Product whose warranty/quality stickers, product serial number plates or electronic serial numbers have been removed, altered or rendered illegible;
  7. Product purchased, used, serviced, or shipped for repair from outside the United States of America or Canada, or used for commercial or institutional purposes (including but not limited to Products used for rental purposes);
  8. Product returned without a valid proof of purchase (see item 2 below); or
  9. Charges for installation or set up, adjustment of customer controls, and installation or repair of systems outside the unit.

How do you get warranty service?
To obtain warranty service in Canada, go to phones. vtechcanada.com or dial 1 (800) 267-7377.

NOTE: Before calling for service, please review the user’s manual – a check of the Product’s controls and features may save you a service call.

Except as provided by applicable law, you assume the risk of loss or damage during transit and transportation and are responsible for delivery or handling charges incurred in the transport of the Product(s) to the service location. VTech will return replaced Product under this limited warranty. Transportation, delivery or handling charges are prepaid.

VTech assumes no risk for damage or loss of the Product in transit. If the Product failure is not covered by this limited warranty, or proof of purchase does not meet the terms of this limited warranty, VTech will notify you and will request that you authorize the cost of replacement prior to any further replacement activity. You must pay for the cost of replacement and return shipping costs for the replacement of Products that are not covered by this limited warranty.

What must you return with the Product to get warranty service?

  1. Return the entire original package and contents including the Product to the VTech service location along with a description of the malfunction or difficulty; and
  2. Include a “valid proof of purchase” (sales receipt) identifying the Product purchased (Product model) and the date of purchase or receipt; and
  3. Provide your name, complete and correct mailing address, and telephone number.

Other limitations
This warranty is the complete and exclusive agreement between you and VTech. It supersedes all other written or oral communications related to this Product. VTech provides no other warranties for this Product. The warranty exclusively describes all of VTech’s responsibilities regarding the Product. There are no other express warranties. No one is authorized to make modifications to this limited warranty and you should not rely on any such modification.

State/Provincial Law Rights: This warranty gives you specific legal rights, and you may also have other rights, which vary from state to state or province to province.

Limitations: Implied warranties, including those of fitness for a particular purpose and merchantability (an unwritten warranty that the Product is fit for ordinary use) are limited to one year from the date of purchase. Some states/provinces do not allow limitations on how long an implied warranty lasts, so the above limitation may not apply to you. In no event shall VTech be liable for any indirect, special, incidental, consequential, or similar damages (including, but not limited to lost profits or revenue, inability to use the Product or other associated equipment, the cost of substitute equipment, and claims by third parties) resulting from the use of this Product. Some states/ provinces do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.

Please retain your original sales receipt as proof of purchase

 

Go to www.vtechphones.com (US) to register your product for enhanced warranty support and the latest VTech product news.

Go to phones.vtechcanada.com (Canada) for the latest VTech product news.

VTech logoSpecifications are subject to change without notice.
© 2021 VTech Communications, Inc.
All rights reserved. v1.0. 05/21

 

Read More About This Manual & Download PDF:

Documents / Resources

vtech VS 113 Cordless Phone [pdf] User Manual
VS 113, 113-2, 113-3, 113-4, 113-5, 113-2S, 113-3S, 113-4S, 113-5S, Cordless Phone

References

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