VIVO logoBlue Electric Commercial Cotton Candy Machine
Instruction Manual

VIVO Blue Electric Commercial Cotton Candy MachineSKU: CANDY-V002B

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VIVO Blue Electric Commercial Cotton Candy Machine - QRhttps://vivo-us.com/products/candy-v002b

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VIVO Blue Electric Commercial Cotton Candy Machine - icon51[email protected]
VIVO Blue Electric Commercial Cotton Candy Machine - icon518 www.vivo-us.com
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VIVO Blue Electric Commercial Cotton Candy Machine - icon4 309-278-5303

VIVO Blue Electric Commercial Cotton Candy Machine - icon5WARNING: IMPORTANT SAFETY INFORMATION READ AND FOLLOW ALL SAFETY REQUIREMENTS KEEP THIS MANUAL IN A SAFE AND DRY PLACE FOR FUTURE REFERENCE
If you do not understand these directions, or if you have any doubts about the safety of the installation, please call a qualified technician. Check carefully to make sure there are no missing or defective parts.
Improper installation may cause damage or serious injury. Do not use this product for any purpose that is not explicitly specified in this manual and do not exceed weight capacity. We cannot be liable for damage or injury caused by improper mounting, incorrect assembly, or inappropriate use.

  • ENSURE THAT SERVICING IS DONE BY PROFESSIONAL SERVICE PERSONNEL, IF APPLICABLE, TO MINIMIZE PRODUCT DAMAGE OR SAFETY ISSUES.
    • ALL MINORS MUST BE SUPERVISED WHILE THE MACHINE IS IN OPERATION.
    • THIS APPLIANCE IS NOT INTENDED FOR USE BY PERSONS (INCLUDING CHILDREN) WHOSE PHYSICAL, SENSORY OR MENTAL CAPABILITIES MAY BE DIFFERENT OR REDUCED, OR WHO LACK EXPERIENCE OR KNOWLEDGE UNLESS SUCH PERSONS RECEIVE SUPERVISION OR TRAINING TO OPERATE THE APPLIANCE BY A PERSON RESPONSIBLE FOR THEIR SAFETY.
    • PLUG THE MACHINE INTO AN ELECTRICAL OUTLET WITH A GROUND LINE.

VIVO Blue Electric Commercial Cotton Candy Machine - icon5WARNING: DO NOT USE IF THE CABLE, ELECTRICAL OUTLET, OR PLUG IS BROKEN.
VIVO Blue Electric Commercial Cotton Candy Machine - icon5WARNING: TO AVOID ELECTRIC SHOCK, DO NOT TOUCH THE PLUG OR ELECTRIC CABLE IF THEY ARE WET. KEEP THE CABLE AWAY FROM HEAT. DON’T IMMERSE THE CABLE, ELECTRICAL PLUG, OR THE MACHINE INTO WATER OR OTHER LIQUIDS.
VIVO Blue Electric Commercial Cotton Candy Machine - icon5WARNING: DO NOT USE DETERGENT WHEN CLEANING. ANY REMAINING DETERGENT RESIDUE WILL POLLUTE THE CANDY FLOSS. DO NOT LET MACHINE SOAK IN WATER, AS THIS WILL DAMAGE THE ELECTRICAL COMPONENTS.
VIVO Blue Electric Commercial Cotton Candy Machine - icon5CAUTION: FOLLOW INSTRUCTIONS TO PREVENT BURNS.

  • DO NOT TOUCH THE SURFACE OF THE HEATING HEAD WHILE THE MACHINE IS ON.
  • DO NOT PLACE YOUR HAND INTO THE PAN TO REMOVE THE SUGAR WHILE THE MACHINE IS ON.
  • DO NOT MOVE THE MACHINE WHILE IT IS ON.
  • ALLOW THE MACHINE TO COOL BEFORE MOVING IT OR REMOVING EXCESS SUGAR.

ELECTRICAL DATA

VIVO Blue Electric Commercial Cotton Candy Machine - DATA

PRODUCT SPECIFICATIONS

MODEL CANDY-V002B
DIMENSION 930 x 520 x 860mm
HEATING POWER 1000 W
MOTOR POWER 80 W
ELECTRIC VOLTAGE 110 V
FREQUENCY 60 Hz
YIELD 1 PER 30 SEC
FUSE 15A 250V (F15)

PACKAGE CONTENTS

VIVO Blue Electric Commercial Cotton Candy Machine - PACKAGE

PREPARATION

  • After carefully removing the machine from the packing carton, clean the heating head and the stainless steel pan with warm, soapy water (do NOT use detergent type cleaners). When the head is turned on, it will clear the water from the machine. Make sure to dry the pan completely.
  • The cotton candy machine should be placed on a dry, flat stable surface.
  • Make sure all parts are properly installed before plugging in the machine.

NOTE: Due to the operation testings of the machine prior to shipping, some sugar residue may be remaining.

MACHINE STRUCTURE

VIVO Blue Electric Commercial Cotton Candy Machine - STRUCTURE

ASSEMBLY STEPS

STEP 1
Remove all x6 M5x30 screws (A5) from the Beams (A4). Assemble one beam to each side of the wheel leg (A2) using x2 M5x30 screws (A5). Connect Legs (A3) to assembly using x2 M5x30 screws (A5)  through the upper holes. Finish the assembly as shown by mounting the remaining beam (A4) to lower holes in legs (A3) using x2 M5x30 screws (A5).

VIVO Blue Electric Commercial Cotton Candy Machine - ASSEMBLY

STEP 2
Mount both wheels (A1) using the wheel screws (A6) and washers (A7). Tighten using the small end of included socket wrench (A8).

VIVO Blue Electric Commercial Cotton Candy Machine - ASSEMBLY1

STEP 3
Press both wheel covers (A9) onto wheels.

VIVO Blue Electric Commercial Cotton Candy Machine - ASSEMBLY6

STEP 4
Flip finished cart over and place (B7) machine on top with drawer facing to the side. Secure with all (B4) M5x8 cart screws.

VIVO Blue Electric Commercial Cotton Candy Machine - ASSEMBLY8

STEP 5
Press both (B1) handle blocks onto (B2) handle pipe. Secure to (B6) shelf using four (B9) M5x10 screws and four (B8) M5 nuts. The handle should be facing up.

VIVO Blue Electric Commercial Cotton Candy Machine - ASSEMBLY10

STEP 6
Attach (B5, B6) shelves to machine using all (B3) M4x12 screws.
NOTE: Be sure that the shelf with the handle is on the same side as the wheels.

VIVO Blue Electric Commercial Cotton Candy Machine - ASSEMBLY11

STEP 7
Latch pan (B10) to the top of the machine.
Your cotton candy machine is now ready for use!

VIVO Blue Electric Commercial Cotton Candy Machine - ASSEMBLY12

OPERATING INSTRUCTIONS

STEP 1
Turn on the power switch. Let the machine run for 1-2 minutes to allow the motor and drive belt to warm up for best performance. The machine may vibrate while running; this is normal and will not affect operation.
NOTE: The machine has a built-in safety switch and will not turn on if the bowl is not fully mounted. All four latches should activate the safety switch. Ensure the bowl is in place and secure – red light should be illuminating from the switches.
STEP 2 Turn on the heating switch and allow the head to warm up for 4-5 minutes.
NOTE: To protect candy from debris and prevent the sugar crystals from flying into the air, we suggest purchasing our bubble shield (CANDY-V003) which is sold separately.
STEP 3
OPTION A: CANDY FLOSS SUGAR
If using standard candy floss sugar, pour one scoop full of sugar into the center of the heating head.
OPTION B: HARD CANDY
If using hard candy, turn off the machine and place hard candy pieces evenly in the center of the heating head. Break up into smaller pieces to fit if necessary.
Turn the machine back on.
NOTE: Only use corn syrup-based hard candies with a slightly transparent appearance such as Jolly Rancher and Life Savers.
Pressed sugar and other hard candies like Smarties may not melt properly, thus clogging the head.
VIVO Blue Electric Commercial Cotton Candy Machine - icon5WARNING: KEEP HANDS CLEAR OF MOVING PARTS TO REDUCE RISK OF INJURYVIVO Blue Electric Commercial Cotton Candy Machine - icon
STEP 4
The candy floss will form after roughly 30 seconds. Use a paper cone, candy stick, or another related object to collect the candy floss. Revolve the object in a circular motion following the pan. Turn the object sideways directly over the heating head and continue twisting the object in order to collect the floss into a ball shape.
STEP 5
To continue making candy floss, repeat steps 3 and 4. To prolong the service life of the electric motor, please allow the motor to rest for 20 minutes after working continuously for an hour.
Turn off the power switch when you are finished. Remove the pan and clean it with water.
NOTE: If the heating head does not produce candy floss, turn off the power switch and clean the burnt sugar as described in the Cleaning section.

CARE & MAINTENANCE

CLEANING
When finished making candy floss, keep the machine hot and running while cleaning the heating head by slowly pouring a small amount of water into the center.
VIVO Blue Electric Commercial Cotton Candy Machine - icon5USE WITH CAUTION: Water will immediately become steam.
Keep water spinning through until the color inside is closer to the bare aluminum again. Allow the machine to cool, and wipe down the head with a damp cloth to clean off excess sugar. Stainless steel pan may be cleaned with warm soapy water.
If the inside of the head needs to be cleaned, remove the four screws on top, then remove the top plate. If screws are difficult to remove, turn on the machine and heater for 15-20 seconds to free up the screws.
Allow the machine to heat back up for one minute before making more candy floss. This will help the machine run well and require only minimal cleaning after each use.
REMOVING BURNT SUGAR
Due to the nature of sugar, it is normal for a small amount to burn inside even with periodic cleanings.
This will not harm the machine or candy floss produced.
Remove burnt sugar by removing the top plate from the heating head and allowing the machine to soak in vinegar and then scrub clean. An abrasive cleaning pad (such as a Scotch-Brite pad) may be used for especially hard burns.
CHANGING THE BELT
This package includes a spare belt in case the belt currently installed in the machine fails.
To access belt: Remove shields from underneath the heating head. Each shield is held in place by three screws. Remove the top cover, which is held in place by a screw-on on each side.

TROUBLESHOOTING

WARRANTY
We offer a ONE-YEAR warranty for this product. If you have any problems with the machine, please contact us directly. We have a 30 Day Return Policy.

PROBLEM

POSSIBLE CAUSE & SOLUTION

The heating head spins but does not heat up. Ensure wires underneath the heating head are not cut or frayed. If wires are not damaged then the temperature sensor may be out.
The machine has no power. Bowl may not be secured to the machine (all four latches should activate the safety switch). If the safety switch is pressed and switches are on, check if the red light is illuminating from the switches.
Contact us for further assistance if it is still not working.
The electric cord for the machine is lost. The standard cord used for computers, printers, etc. must be rated 20 AMPS. The cotton candy machine is designed to run on US 110V power.
The machine constantly vibrates. The Head/spinner is off balance. Contact us so that we may send you a part replacement.
Heating head not turning, motor running. Ensure the belt inside the machine has not come loose. If the belt has come loose, reinstall the machine and adjust the belt tension by loosening the 4 motor screws and repositioning the motor slightly. Replace the belt if broken.

LAST UPDATED: 02/11/2021
REV1

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Open Monday – Friday 7:00 am – 7:00 pm CST, our dedicated support team can offer immediate assistance with rapid response times. If any parts are received damaged or defective, please contact us. We are happy to replace parts to ensure you have a fully functioning product.

VIVO Blue Electric Commercial Cotton Candy Machine - icon51 [email protected] AVG. RESPONSE TIME (within office hrs): 1HR 8M
– 23% within < 15m
– 38% within < 30m
– 61% within < 1hr
– 83% within < 2hr
– 92% within < 3hr
VIVO Blue Electric Commercial Cotton Candy Machine - icon518 www.vivo-us.com
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AVG. RESOLUTION TIME (within office hrs): < 15 M
VIVO Blue Electric Commercial Cotton Candy Machine - icon519 309-278-5303 AVG. RESOLUTION TIME (within office hrs): 5M 4S

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Documents / Resources

VIVO Blue Electric Commercial Cotton Candy Machine [pdf] Instruction Manual
Blue Electric Commercial Cotton Candy Machine

References

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