Primo Water North America, operating as Water.com, provides bottled water delivery services and high-quality water dispensers, including the Pure Water Dispenser® series.
Primo Water North America (formerly DS Services of America) is a leading provider of hydration solutions, connecting consumers with healthy drinking water through its direct-to-consumer delivery service, Su.com.
The company offers a wide variety of bottled water brands—such as Alhambra, Crystal Springs, and Sparkletts—alongside advanced water filtration systems and dispensers. Their hardware lineup features the Pure Water Dispenser® series, known for its bottom-load and top-load designs, SmartFlo™ water cartridge system, and ease of maintenance. These dispensers are designed to ensure sanitary, temperature-controlled water access for homes and offices.
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To prime the system, depress the cold water lever for approximately 1 minute until water flows continuously, then repeat the process for the hot water lever. Do not turn on the hot tank switch until water flows from both spigots.
First, check if the water bottle itself has a leak (cracks or pinholes). If the water is pooling at the base, try replacing the bottle. Also, ensure all hose connections are secure and the drip tray is not overflowing.
The exterior and drip tray should be cleaned monthly. For internal sanitation, it is recommended to clean the unit or replace the SmartFlo™ water cartridge every 6 to 12 months using 70% rubbing alcohol or disinfecting wipes as per the manual instructions.
Ensure the unit is plugged into a working GFCI outlet and the hot tank heater switch (located on the rear or inside the door) is turned on. Allow 15-20 minutes for hot water and several hours for cold water to reach optimum temperature after setup.