FTC965
Basic tracker
Quick Manual v1.0
2025-09-29
GLOSSARY
CEP – Circular Error Probable: a statistical statistical measure used to describe the accuracy of a positioning system, commonly used in the context of GNSS. CEP represents the radius of a circle, centered on the true position, within which a given percentage (usually 50%) of the measured positions are expected to fall.
COM port – Serial communication interface that is used to transfer information to/from devices such as modems, terminals and various peripherals .
COLD start – A COLD start occurs when the GNSS receiver lacks all the necessary information for a position fix, requiring it to start from scratch. This means it needs to acquire and decode the almanac and ephemeris data from the satellites, determine the satellite positions, and calculate its position.
FOTA – Firmware-Over-The-Air.
HOT start – A HOT start occurs when the GNSS receiver has all the necessary information to calculate a position fix readily available. This includes the almanac and ephemeris data, the approximate time, and its last known position.
IMEI – International Mobile Equipment Identity: a unique numeric identifier used by networks to identify devices .
NITZ – Network Identity and Time Zone: a mechanism in GSM, used to provision time, date and other parameters to mobile devices in a network.
NTP – Network Time Protocol: a networking protocol for clock synchronization between computer systems.
SELV – Safety Extra Low Voltage: an electrical system in which the voltage cannot exceed 50 VAC or 120 VDC under normal conditions, and under single-fault conditions, including earth faults in other circuits .
Record – AVL data stored in device memory. AVL data contains GNSS and I/O information.
WARM start – A WARM start occurs when the GNSS receiver has some, but not all, of the necessary information for a position fix. It might have valid almanac data but needs to download new ephemeris data or doesn’t have an accurate estimate of its current time or position .
SIM card should be inserted in the module while the connector is plugged off (while module has no power).
SAFETY INFORMATION
This section contains information on how to operate FTC965 safely. By following these requirements and recommendations, you will avoid dangerous situations. You must read these instructions carefully before operating the device and follow them strictly!
SIGNALS AND SYMBOLS
Warnings and cautions which are general to the use of the device under all circumstances are included in this section.
Some warnings and cautions are also inserted within the manual where they are most meaningful.
CAUTION! Cautions alert users to exercise appropriate care for safe and effective use of the product.
WARNING! This classifies a hazard of medium risk level. Failure to comply with the warning may result in serious injury.
Please note: Notes provide additional guidelines or information.
— The device uses a 10 V…90 V DC power supply. The nominal voltage is 12 V DC. The allowed range of voltage is 10 V…90 V DC.
CAUTION: Using a power supply outside this range may result in damage to the device or minor injuries. Always verify the power source before connection.
— To avoid mechanical damage, it is advised to transport the device in an impact-proof package. Before usage, the device should be placed so that its LED indicators are visible. They show the status of device operation.
— Before unmounting the device from vehicle, ignition MUST be OFF.
WARNING: Do not disassemble the device. If the device is damaged, the power supply cables are not isolated or the isolation is damaged, DO NOT touch the device before unplugging the power supply.
All wireless data transferring devices produce interference that may affect other devices which are placed nearby.
The device must be connected only by qualified personnel.
The device must be firmly fastened in a predefined location.
The programming must be performed using a PC with autonomic power supply.
Installation and/or handling during a lightning storm is prohibited.
The device is susceptible to water and humidity.
WARNING: Risk of explosion if battery is replaced by an incorrect type. Dispose of used batteries according to the instructions.
Battery should not be disposed of with general household waste. Bring damaged or worn-out batteries to your local recycling center or dispose them to battery recycle bin found in stores.
This sign on the package means that all used electronic and electric equipment should not be mixed with general household waste.
DATA SAFETY AND PRIVACY
In accordance with the General Data Protection Regulation (GDPR), this Data Processing Agreement (DPA) establishes obligations between Teltonika, the data processor, and its customers, acting as data controllers. The DPA outlines how Teltonika will handle customer data while adhering to GDPR regulations. This includes details on the data Teltonika can process, security measures in place, and customer rights concerning their data.
For a comprehensive understanding of the agreement, including permitted sub-processors, data breach procedures, and dispute resolution, please refer to the full Data Processing Agreement: teltonika-gps.com/about-us/policies-certificates/data-processing-agreement
KNOW YOUR DEVICE
Top view
Top view (without cover)
- GNSS antena
STANDARD PACKAGE CONTAINS
— 10 pcs. of FTC965 trackers
— 10 pcs. of Input/Output power supply cables (0.7 m)
— Packaging box with Teltonika branding
Bottom view (without cover)
2. SIM slot
3. Battery socket
4. Navigate LED (Blue LED)
5. Status LED (White LED)
SET UP YOUR DEVICE
- Remove top cover
You will receive your device partly closed. Gently remove side cover
- Nano-SIM card insert
Insert SIM card as shown. Make sure Nano-SIM card cut-off corner is pointing towards SIM slot.
- Attaching cover back
Battery is already connected, so after configuring device fully close casing.
- Device is ready
Make sure cover is fully closed.
PINOUT
| Pin number | Pin name | Description |
| 1 | VCC (10-90) VDC (+) | (Red) Power supply (+10-90 V DC) |
| 2 | GND (-) | (Black) Ground |
| 3 | DIN1 | (Yellow) Digital input, channel 1. DEDICATED FOR IGNITION INPUT |
| 4 | DIN 2/AIN 1/ DGS | (Grey) Input range: 0-30 V DC / Digital input, channel 2 / GND Sense input 1 |
| 5 | DOUT1 | (White) Digital output. Open collector output. Max. 0.5 A DC |
WIRING SCHEME
PC CONNECTION (WINDOWS)
- Power-up FTC965 with DC voltage (10-90V) power supply using power wires. LEDs should start blinking.
- Connect device to computer using Micro-USB cable
- Install USB driver, see “How to install USB drivers (Windows)1”
HOW TO INSTALL USB DRIVERS (WINDOWS)
- Download COM port drivers from here2.
- Extract and run TeltonikaCOMDriver.exe.
- Click Next in driver installation window.
- In the following window click Install button.
- Setup will continue installing the driver and eventually the confirmation window will appear. Click Finish to complete the setup.
CONFIGURATION (WINDOWS)
Most Teltonika devices are shipped with default factory settings. Use Telematics Configuration Tool (TCT)1 to change these settings according to your needs.
| Configurator | TCT | |
| Operating system | Windows 7 Windows 8.1 Windows 10 Windows 11 |
Windows 10 Windows 11 |
| MS .NET Frame work version | MS .NET framework 5.0 |
MS .NET framework 6.0 |
| Version | 64 bit | 64 bit |
| Disk Storage | 1 GB of free disk space | |
| 1 GB of free disk space | Ethernet port or Wi-Fi w/ network access for auto- update |
TCT
- Download the TCT (compressed archive).
- Extract the archive and launch the executable. The TCT will be installed.
- Launch the TCT.
- In the Discovered devices list, select your device and press Configure.
- The Device status window opens. It contains device, GNSS and Cellular information.
Save to device
Save to device saves configuration to device.
Upload file (.cfg)
Upload file loads configuration from file.
Save to file
Save to file saves configuration to file.
Update
Update update device firmware.
Reset configuration
Reset configuration – sets device configuration to default.
Most important configurator sections are Mobile network (server, Mobile network settings) and Tracking settings (data collection parameters). More details about FTC965 configuration using TCT can be find on our Wiki¹.
QUICK SMS CONFIGURATION
The default configuration ensures best track quality and optimal data usage.
Quickly set up your device by sending this SMS command to it:
- Before SMS text, two space symbols should be inserted. These spaces are dedicated for device SMS login and password.
GPRS SETTINGS: - 2001- APN
- 2002-ΑΡN username (leave field empty if there is no APN username)
- 2003-APN password (if there are no APN password, empty field should be left)
SERVER SETTINGS: - 2004- Domain
- 2005- Port
- 2006-Data sending protocol (0-TCP, 1-UDP)
DEFAULT CONFIGURATION SETTINGS
MOVEMENT AND IGNITION DETECTION:
Vehicle movement will be detected by accelerometer
Ignition will be detected by vehicle power voltage between 13.2 – 30 V
DEVICE MAKES A RECORD ON STOP IF:
1 hour passes while vehicle is stationary and ignition is off
RECORDS SENDING TO SERVER:
Every 120 seconds, records are sent to the server (if device has made a record)
DEVICE MAKES A RECORD ON MOVING IF ONE OF THESE EVENTS HAPPEN:
Every 300 seconds
Vehicle drives 100 meters
Vehicle turns 10 degrees
Speed difference between last coordinate and current position is greater than 10 km/h
After successful SMS configuration, FTC965 device will synchronize time and update records to configured server. Time intervals and default I/O elements can be changed by using TCT1 or SMS parameters2.
MOUNTING RECOMMENDATIONS
CONNECTING WIRES
— Wires should be fastened to the other wires or non- moving parts. Do not place the wires near moving or heat-emitting objects.
— All electrical connections must be properly isolated. No bare wires should be visible. Re-apply isolation to wires if you removed factory isolation during installation.
— If the wires are placed in the exterior or in places where they can be damaged or exposed to heat, humidity, dirt, etc., additional isolation should be applied.
— Do not connect any wires to the vehicle’s board computer or control unit.
CONNECTING POWER SOURCE
— Ensure that after the car computer falls asleep, power is still available on chosen wire. Depending on car, this may happen in 5 to 30 minutes period.
— When module is connected, measure voltage again to make sure it did not decrease.
— It is recommended to connect to the main power cable in the fuse box.
— Use 3A, 125V external fuse.
CONNECTING IGNITION WIRE
— Make sure that you have selected the correct wire for ignition signal – the electrical signal from the wire should be present after starting the engine.
— Check if this is not an ACC wire (when key is in the first position, most of the vehicle electronics are ON).
— Check if power is still available when you turn off any of vehicles devices.
— Ignition is connected to the ignition relay output. As alternative, any other relay, which has power output when ignition is on, may be chosen.
CONNECTING GROUND WIRE
— Ground wire must be connected to the vehicle frame or metal parts that are fixed to the frame.
— If the wire is fixed with the bolt, the loop must be connected to the end of the wire.
— For better contact scrub paint from the spot where loop is going to be connected.
OPTIMAL MOUNTING LOCATION
— Mount the FTC965 under the plastic panel behind the front window, with the sticker/engraving facing towards the window (sky).
— It is recommended to place FTC965 behind dashboard as close to the window as possible. A good example of FTC965 placement is displayed in a picture below (area colored blue).
TROUBLESHOOTING
Troubleshooting section provides guidance to resolve frequently encountered issues during the setup and operational phases of the FTC965 device.
COMMON ISSUES AND SOLUTIONS (FAQ)
| Problem | Solution |
| The device does not turn on when connected to power | 1. Ensure the input voltage range is within 10 – 90 V DC. 2. Avoid overvoltage and ensure that the device is mounted and connected according to mounting recommendations. |
| Inability to receive GPS signals. | 1. Ensure that the device is mounted correct side up according to mounting recommendations 2. Check if device is not obstructed by metallic surfaces or other thick materials |
DEVICE SPECIFC ISSUES AND SOLUTIONS
| Problem | Solution |
| Data sending (modem status – deactivated) is not working, while device is connected and powered to PC with USB. | Make sure that, before connecting the USB cable, you first power the device using an external power source and voltage within 10-90 VDC. |
FREQUENTLY USED SMS/GPRS COMMANDS
| Command | Description | Response sent on success? | Response sent on failure? |
| CPU reset | Restarts the device | No | Yes |
| get status | Returns status of the device | Yes | Yes |
| allver | Returns information about device firmware and hardware |
Yes | No |
| web_connect | Triggers FOTA service / connection | Yes | Yes |
LED INDICATIONS
NAVIGATION LED
| Behaviour | Meaning |
| Permanently switched on | GNSS signal is not received |
| Blinking every second | Normal mode, GNSS is working |
| Off | GNSS is turned off because: Device is not working or Device is in sleep mode |
| Blinking fast constantly | Device firmware is being flashed |
STATUS LED
| Behaviour | Meaning |
| Blinking every second | Normal mode |
| Blinking every two seconds | Sleep mode |
| Blinking fast for a short time | Modem activity |
| Off | Device is not working or Device is in boot mode |
BASIC CHARACTERISTICS
Module
| Name | FTC965-QJAB0: Quectel EG915U-EU with AG3335 FTC961-QKAB0: Quectel EG915U-LA with AG3335 |
| Technology | LTE CAT 1/GSM/GPRS/GNSS/BLUETOOTH® LE |
GNSS
| GNSS | GPS, GLONASS, GALILEO, BEIDOU |
| Receiver | L1: 75 channel |
| Tracking sensitivity | -165 dBM |
| Position Accuracy | <1.8 m CEP |
| Velocity Accuracy | < 0.1 m/s (within +/- 15% error) |
| Hot start | < 1 s |
| Warm start | < 25 s |
Celluar
| 2G bands | FTC965-QJAB0: GSM: B2/B3/B5/B8 FTC965-QKAB0: GSM: B2/B3/B5/B8 |
| 4G bands | FTC965-QJAB0: LTE FDD (EG915U-EU): B1/B3/B5/B7/B8/B20/B28 FTC965-QKAB0: LTE FDD (EG915U-LA): B2/B3/B4/B5/B7/B8/B28/B66 |
| Data transfer | LTE FDD (CAT 1): Max. 10 Mbps (DL) / Max. 5 Mbps (UL) GSM (GPRS): Max. 85.6 Kbps (DL) / Max. 85.6 Kbps (UL) |
| Transmit power | Class 5 for GSM850/900: 30±5dBM Class 3 for GSM1800/1900: 29±5dBM Class 3 for LTE-FDD: 26±5dBM |
| Data support | SMS (TEXT, PDU), Network protocols (TCP, UDP) |
Power
| Input voltage range | 10 – 90 V DC |
| Back-up battery | 320 mAh Li-Ion battery 3.7 V |
| Internal fuse | 3A |
Interface
| Digital Inputs | 1 |
| Digital Outputs | 1 |
| Analog Inputs | 1 |
| USB | 2.0 USB Type-C |
| LED indication | 2 status LED lights |
| SIM | Nano-SIM |
| Memory | 128MB internal flash memory |
Operating Environment
| Operating temperature (without battery) | 40 °C to +85 °C |
| Storage temperature (without battery) | -40 °C to +85 °C |
| Operating temperature (with battery) | 0 °C to +40 °C |
| Storage temperature (with battery) | -20 °C to +45 °C for 1 month -20 °C to +35 °C for 6 months |
| Operating humidity | 5% to 95% non-condensing |
| Ingress Protection Rating | IP69K |
| Battery charge temperature | -20 °C to +45 °C for 1 month |
| Battery storage temperature | -20 °C to +35 °C for 6 months |
Features
| Sensors | Accelerometer |
| Scenarios | Green Driving, Over Speeding detection, Jamming detection, Excessive idling detection, Unplug detection, Crash Detection, Auto Geofence, Trip |
| Sleep modes, | Deep Sleep, Online Sleep, Power Off Sleep |
| Configuration and firmware update | FOTA Web, Teltonika Configurator (TCT) |
| Time Synchronization | GNSS, NTP |
| Ignition detection | Accelerometer, External Power Voltage |
WARRANTY
We guarantee our products 24-month warranty1 period.
All batteries carry a 6-month warranty period.
Post-warranty repair service for products is not provided.
If a product stops operating within this specific warranty time, the product can be:
— Repaired
— Replaced with a new product
— Replaced with an equivalent repaired product fulfilling the same functionality
— Replaced with a different product fulfilling the same functionality in case of EOL for the original product
WARRANTY DISCLAIMER
Customers are only allowed to return products as a result of the product being defective, due to order assembly or manufacturing fault.
Products are intended to be used by personnel with training and experience.
Warranty does not cover defects or malfunctions caused by accidents, misuse, abuse, catastrophes, improper maintenance or inadequate installation – not following operating instructions (including failure to heed warnings) or use with equipment with which it is not intended to be used.
Warranty does not apply to any consequential damages.
Warranty is not applicable for supplementary product equipment (i. e. PSU, power cables, antennas) unless the accessory is defective on arrival.
More information on what is RMA2
COMPANY DETAILS
Teltonika Telematics
Saltoniškių g. 9B,
LT-08105 Vilnius, Lithuania
Phone: +370 612 34567
TELEMATICS WEBSITE
teltonika-gps.com
For more information about our products and services, please visit our website: teltonika-gps.com.
WIKI KNOWLEDGE BASE
wiki.teltonika-gps.com
For technical assistance, troubleshooting, and further inquiries, refer to our comprehensive support resources at our technical assistance portal: Teltonika Wiki.
FOTA WEB
fota.teltonika.lt
Copyright © 2025, Teltonika. Specifications and information given in this document are subject to change by Teltonika without prior notice.
1 Additional agreement for an extended warranty period can be agreed upon separately.
Documents / Resources
 | FTC965 Basic Tracker |
References
- User Manualmanual.tools