TELTONIKA FTC924 Basic Tracker Instruction Manual

TELTONIKA FTC924 Basic Tracker

Specifications

• Model: FTC924
• Type: Basic tracker
• Manual Version: Quick Manual v1.0 | 2025-09-01

Product Information

• The FTC924 Basic tracker is a device designed to track and monitor various parameters.
• It operates on a power supply of 10 V to 30 V DC with a nominal voltage of 12 V DC.
• The device features LED indicators that display the status of its operation.

Product Usage Instructions

• It is essential to operate the FTC924 safely to avoid dangerous situations.
• Follow the safety requirements and recommendations provided in the manual strictly.
• The device uses a 10 V to 30 V DC power supply with a nominal voltage of 12 V DC.
• LED indicators display the device’s operation status.
• Insert the SIM card in the module while the connector is unplugged.
• Ensure the device is firmly fastened in a predefined location.
• Perform programming using a PC with an independent power supply.
• Connect the device to a PC using the provided USB cable.
• Install USB drivers on Windows for proper device recognition.
• Configure the device settings through the PC connection.
• Transport the device in an impact-proof package to avoid mechanical damage.
• Before removing the device from a vehicle, ensure the ignition is OFF.
• In case of damage, do not touch the device without unplugging the power supply.

GLOSSARY

CEP

• Circular Error Probable: a statistical measure used to describe the accuracy of a positioning system, commonly used in the context of GNSS.
• CEP represents the radius of a circle, centered on the true position, within which a given percentage (usually 50%) of the measured positions are expected to fall.

COM port

• Serial communication interface that is used to transfer information to/from devices such as modems, terminals and various peripherals.

COLD start

• A COLD start occurs when the GNSS receiver lacks all the necessary information for a position fix, requiring it to start from scratch.
• This means it needs to acquire and decode the almanac and ephemeris data from the satellites, determine the satellite positions, and calculate its position.

FOTA

• Firmware-Over-The-Air.

HOT start

• A HOT start occurs when the GNSS receiver has all the necessary information to calculate a position fix readily available.
• This includes the almanac and ephemeris data, the approximate time, and its last known position.

IMEI

• International Mobile Equipment Identity: a unique numeric identifier used by networks to identify devices.

NITZ

• Network Identity and Time Zone: a mechanism in GSM, used to provision time, date and other parameters to mobile devices in a network.

NTP

• Network Time Protocol: a networking protocol for clock synchronization between computer systems.

SELV

• Safety Extra Low Voltage: an electrical system in which the voltage cannot exceed 50 VAC or 120 VDC under normal conditions, and under single-fault conditions, including earth faults in other circuits.

Record

• AVL data stored in device memory. AVL data contains GNSS and I/O information.

WARM start

• A WARM start occurs when the GNSS receiver has some, but not all, of the necessary information for a position fix.
• It might have valid almanac data but needs to download new ephemeris data or doesn’t have an accurate estimate of its current time or position.

SIM card should be inserted in the module while the connector is unplugged off (while the module has no power).

SAFETY INFORMATION

• This section contains information on how to operate FTC924 safely.
• By following these requirements and recommendations, you will avoid dangerous situations.
• You must read these instructions carefully before operating the device and follow them strictly!

SIGNALS AND SYMBOLS
Warnings and cautions that are general to the use of the device under all circumstances are included in this section.
Some warnings and cautions are also inserted within the manual where they are most meaningful

• CAUTION! Cautions alert users to exercise appropriate care for safe and effective use of the product.
• WARNING! This classifies a hazard of medium risk level. Failure to comply with the warning may result in serious injury.
• Please note: Notes provide additional guidelines or information.
• The device uses a 10 V…30 V DC power supply. The nominal voltage is 12 V DC. The allowed range of voltage is 10 V…30 V DC.
• CAUTION: Using a power supply outside this range may result in damage to the device or minor injuries. Always verify the power source before connection.
• To avoid mechanical damage, it is advised to transport the device in an impact-proof package. Before usage, the device should be placed so that its LED indicators are visible. They show the status of device operation.
• Before unmounting the device from the vehicle, the ignition MUST be OFF.
• WARNING: Do not disassemble the device. If the device is damaged, the power supply cables are not isolated or the isolation is damaged, DO NOT touch the device before unplugging the power supply.
• All wireless data transferring devices produce interference that may affect other devices that are placed nearby.
• The device must be connected only by qualified personnel.
• The device must be firmly fastened in a predefined location.
• The programming must be performed using a PC with an external power supply.
• Installation and/or handling during a lightning storm is prohibited.
• The device is susceptible to water and humidity.
• WARNING: Risk of explosion if the battery is replaced by an incorrect type. Dispose of used batteries according to the instructions.
• Battery should not be disposed of with general household waste. Bring damaged or worn-out batteries to your local recycling center or dispose of them to battery recycle bin found in stores.
• This sign on the package means that all used electronic and electrical equipment should not be mixed with general household waste.

DATA SAFETY AND PRIVACY

• In accordance with the General Data Protection Regulation (GDPR), this Data Processing Agreement (DPA) establishes obligations between Teltonika, the data processor, and its customers, acting as data controllers.
• The DPA outlines how Teltonika will handle customer data while adhering to GDPR regulations.
• This includes details on the data that Teltonika can process, security measures in place, and customer rights concerning their data.
• For a comprehensive understanding of the agreement, including permitted sub-processors, data breach procedures, and dispute resolution, please refer to the full Data Processing Agreement:  teltonika-gps.com/about-us/policies-certificates/dataprocessing-agreement

KNOW YOUR DEVICE

STANDARD PACKAGE CONTAINS

• 10 pcs. of FTC924 trackers
• 10 pcs. of Input/Output power supply cables (0.7 m)
• Packaging box with Teltonika branding

SET UP YOUR DEVICE

1. Remove top cover (1)
   You will receive your device with covers closed. Use a pry tool and open one side of the top cover.
2. Remove top cover (2)
   Turn the device. Use a pry tool and open the other side of top cover. Gently remove top cover.
3. Insert SIM card
   Insert SIM card as shown.
   Make sure the Nano-SIM card cut-off corner is pointing towards SIM slot.
4. Connect the battery
   Connect battery by pressing the connector firmly to socket, ensuring that both sides of the connector lock properly.
5. Re-attach top cover
   Please note: Before attaching the back cover, ensure the device is configured via USB. The USB port on the PCB will be inaccessible once the cover is fully attached. More details can be found in the configuration chapter 1.
6. Device is ready
   Device is ready to be mounted.

PINOUT

WIRING SCHEME

PC CONNECTION (WINDOWS)

1. Power up FTC924 with DC voltage (10-30V) power supply using power wires. LEDs should start blinking.
2. Connect the device to the computer using the Micro-USB cable
3. Install USB driver, see “How to install USB drivers (Windows)1”

HOW TO INSTALL USB DRIVERS (WINDOWS)

1. Download COM port drivers from here.
2. Extract and run TeltonikaCOMDriver.exe.
3. Click Next in the driver installation window.
4. In the following window, clickthe  Install button.
5. Setup will continue installing the driver and eventually the confirmation window will appear. Click Finish to complete the setup.

CONFIGURATION (WINDOWS)

• Most Teltonika devices are shipped with default factory settings. Use Telematics Configuration Tool (TCT)1 to change these settings according to your needs.

TCT

1. Download the TCT (compressed archive).
2. Extract the archive and launch the executable. The TCT will be installed.
3. Launch the TCT.
4. In the Discovered devices list, select your device and press Configure.
5. The Device status window opens. It contains device, GNSS and Cellular information.

• Save to device – saves configuration to device.
• Upload file – loads configuration from file.
• Save to file – saves configuration to file.
• Update – update device firmware.
• Reset configuration – sets device configuration to default.

Most important configurator sections are Mobile network (server, Mobile network settings) and Tracking settings (data collection parameters). More details about FTC924 configuration using TCT can be find on our Wiki2.

QUICK SMS CONFIGURATION

• The default configuration ensures the best track quality and optimal data usage.
• Quickly set up your device by sending this SMS command to it:

1. Before SMS text, two space symbols should be inserted. These spaces are dedicated for device SMS login and password.
   GPRS SETTINGS:
2. 2001 – APN
3. 2002 – APN username (leave field empty if there is no APN username)
4. 2003 – APN password (if there are no APN password, empty field should be left)
   SERVER SETTINGS:
5. 2004 – Domain
6. 2005 – Port
7. 2006 – Data sending protocol (0 – TCP, 1 – UDP)

DEFAULT CONFIGURATION SETTINGS

After successful SMS configuration, the FTC924 device will synchronize time and update records to the configured server. Time intervals and default I/O elements can be changed by using TCT1 or SMS parameters 2.

MOUNTING RECOMMENDATIONS

CONNECTING WIRES

• Wires should be fastened to the other wires or non-moving parts. Do not place the wires near moving or heat-emitting objects.
• All electrical connections must be properly isolated. No bare wires should be visible. Re-apply isolation to wires if you removed factory isolation during installation.
• If the wires are placed in the exterior or in places where they can be damaged or exposed to heat, humidity, dirt, etc., additional isolation should be applied.
• Do not connect any wires to the vehicle’s board computer or control unit.

CONNECTING POWER SOURCE

• Ensure that after the car computer falls asleep, power is still available on the chosen wire. Depending on car, this may happen in 5 to 30-minute period.
• When the module is connected, measure voltage again to make sure it did not decreased.
• It is recommended to connect to the main power cable in the fuse box.
• Use 3A, 125V external fuse.

CONNECTING IGNITION WIRE

• Make sure that you have selected the correct wire for the ignition signal – the electrical signal from the wire should be present after starting the engine.
• Check if this is not an ACC wire (when key is in the first position, most of the vehicle electronics are ON).
• Check if power is still available when you turn off any of the vehicle’s devices.
• Ignition is connected to the ignition relay output. As an alternative, any other relay, which has power output when ignition is on, may be chosen.

CONNECTING GROUND WIRE

• Ground wire must be connected to the vehicle frame or metal parts that are fixed to the frame.
• If the wire is fixed with the bolt, the loop must be connected to the end of the wire.
• For better contact scrub paint from the spot where loop is going to be connected.

OPTIMAL MOUNTING LOCATION

• Mount the FTC924 under the plastic panel behind the front window, with the sticker/engraving facing towards the window (sky).
• It is recommended to place FTC924 behind the dashboard as close to the window as possible. A good example of FTC924 placement is displayed in a picture below (area colored blue).

TROUBLESHOOTING

• The troubleshooting section provides guidance to resolve frequently encountered issues during the setup and operational phases of the FTC924 device.

COMMON ISSUES AND SOLUTIONS (FAQ)

DEVICE SPECIFC ISSUES AND SOLUTIONS

FREQUENTLY USED SMS/GPRS COMMANDS

LED INDICATIONS

NAVIGATION LED

STATUS LEDSTATUS LED

BASIC CHARACTERISTICS

Module

GNSS

Celluar

Power

Interface

Physical Specification

Operating Environment

Features

• wiki.teltonika-gps.com/view/FTC924_Features_settings
• wiki.teltonika-gps.com/view/FTC924_Sleep_modes
• wiki.teltonika-gps.com/view/FOTA_WEB
• wiki.teltonika-gps.com/view/Teltonika_Configurator

WARRANTY

• We guarantee our products 24-month warranty period.
• All batteries carry a 6-month warranty period.
• Post-warranty repair service for products is not provided.
• If a product stops operating within this specific warranty time, the product can be:
  • Repaired
  • Replaced with a new product
  • Replaced with an equivalent repaired product fulfilling the same functionality
  • Replaced with a different product fulfilling the same functionality in case of EOL for the original product

WARRANTY DISCLAIMER

• Customers are only allowed to return products as a result of the product being defective, due to order assembly or manufacturing fault.
• Products are intended to be used by personnel with training and experience.
• Warranty does not cover defects or malfunctions caused by accidents, misuse, abuse, catastrophes, improper maintenance or inadequate installation – not following operating instructions (including failure to heed warnings) or use
• with equipment with which it is not intended to be used.
• Warranty does not apply to any consequential damages.
• Warranty is not applicable for supplementary product equipment (i. e. PSU, power cables, antennas) unless the accessory is defective on arrival.
• More information on what is RMA2

COMPANY DETAILS

• Teltonika Telematics
• Saltoniškių g. 9B,
• LT-08105 Vilnius, Lithuania
• Phone: +370 612 34567

TELEMATICS WEBSITE

• teltonika-gps.com
• For more information about our products and services, please visit our website: teltonika-gps.com.

WIKI KNOWLEDGE BASE

• wiki.teltonika-gps.com
• For technical assistance, troubleshooting, and further inquiries, refer to our comprehensive support resources at our technical assistance portal: Teltonika Wiki.

FOTA WEB

• fota.teltonika.lt

Copyright © 2025, Teltonika. Specifications and information given in this document are subject to change by Teltonika without prior notice.

FAQ