ECOFLOW SHP2 Ecoflow Smart Home Panel Installation Guide

Installation Guide for ECOFLOW models including: SHP2 Ecoflow Smart Home Panel, SHP2, Ecoflow Smart Home Panel, Smart Home Panel, Home Panel

Installation Guide

10 дек. 2024 г. — This device complies with part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This device may not cause harmful interference ...

|3 With Deadfront Cover Removed ① Grid & generator neutral lugs ② Relay switching knob ③ Grid & generator ground lugs ④ Grid supply (L1, L2) ⑤ Generator supply (L1, L2) ⑥ 12 Loads (branch circuits) (L1, L2) ⑦ Deadfront switch (triggered to power on/off the "power input/output port" when installing/ removing deadfront cover)

File Info : application/pdf, 22 Pages, 8.07MB

EcoFlow Smart Home Panel 2 Installation Guide en V2.1 20241210

Installation Guide
V2.1
ECOFLOW SMART HOME PANEL 2

Documents

App

For the latest installation guide, owner's manual, and tutorial video, please scan the QR code or visit: https://manuals.ecoflow.com/product/smart-home-panel-2

CONTENTS
1 Safety Instructions 1 Disclaimer 1 Symbol Conventions 1 FCC Warning 1 IC Warning
1 Technical Specifications 2 Product Overview 2 With Deadfront Cover Installed 3 With Deadfront Cover Removed
4 What's In The Box 4 Preparing Tools and Instruments 4 How to Install 4 Installation Procedure 5 Dimension 5 System Overview 6 Installation Scenarios 7 Internet Access 7 Cable Entry Setting 8 Mounting Option 1: Installing the Entire SHP2 Indoors 9 Mounting Option 2: Installing the Panel and Battery Connection Box Individually
11 Wiring 11 Removing the Interlock 11 Installing Circuit Breakers 11 Connecting the Grid Conductors 12 Connecting the Generator Conductors 12 Connecting the Home Load Conductors 12 Connecting Communications Cables (If Needed) 12 Checking Connection
13 Completing Panel Installation 13 Installing the Interlock 13 Installing the Deadfront Cover 14 Installing the Glass Door 14 Energizing
15 Connecting With Battery Storage 16 More Installation & Operation 16 Connecting And UsingGenerator 16 Using Interlock 16 Using Interlock
17 System Commissioning 17 LED Indication 17 System Commissioning via App
19 Troubleshooting 19 Circuit Breaker Compatibility 19 Eaton 20 Square D 20 Siemens 20 GE
2|

Safety
Instructions

Disclaimer
Please read the product document and ensure that you understand it fully before using the product. After reading this document, keep it for future reference. Improper use of this product may cause serious injury to yourself or others, or cause product damage and property loss. Once you use this product, it is deemed that you understand, approve and accept all the terms and content in this document. EcoFlow is not liable for any loss caused by the user's failure to use the product in compliance with the product document.
In compliance with laws and regulations, EcoFlow reserves the right to the final interpretation of this document and all documents related to the product. This document is subject to changes (updates, revisions, or termination) without prior notice. Please visit EcoFlow's official website to obtain the latest product information: https://www.ecoflow.com/.

Symbol Conventions

Symbol
WARNING CAUTION NOTICE

Description
Indicates a hazard with a medium level of risk which, if not avoided, could result in death or serious injury. Indicates a hazard with a low level of risk which, if not avoided, could result in minor or moderate injury.
Indicates important or additional information.
The position for connecting the protection ground cable.
CAUTION, RISK OF ELECTRIC SHOCK.

Caution, risk of danger.

Refer to the operation instructions.

WARNING
1. Only qualified electrical personnel should install or service the product.
2. Please read the Installation Guide carefully before installing, operating, or servicing this product.
3. Installation of this product must conform to local standards, national electrical safety standards, and the manufacturer's instructions.
4. Specifications of self-provided cables should meet the requirements of the Installation Guide and local regulations.
5. The AC cables are high voltage cables. Risk of death or serious injury due to electric shock.
6. There is a high possibility of electric shock or serious burns due to the high voltage in the product.
7. Use appropriate personal protective equipment (PPE) and follow safe electrical work practices.
8. Do not touch exposed wires with your hands.
9. Be cautious to prevent injury when moving heavy objects. Wear personal protective equipment such as protective gloves and shoes when manually moving the product.
10. Do not install or operate the equipment in extreme weather events such as lightning, snow, heavy rain, strong wind, etc.
11. Do not install or operate the product in an area where flammable or explosive materials are stored.
12. Inspect the product and cables for damage before installing. Do not install the product or cables if damaged in any way.
13. Turn off all power supplying this product before installation. Disconnect each circuit individually before servicing.
14. Always use a properly rated voltage sensing device to confirm that the power is off.
15. During the drilling process, cover the interior product to prevent debris from falling into the product, and clear the debris after drilling to prevent interference with the equipment.
16. Do not damage, smear or cover any warning labels on the device. All labels must be visible after installation.
17. Before operating the product, check the electrical connections to ensure that the product is reliably and permanently grounded.
18. Do not place any kind of objects on top of the product during operation.
19. To completely de-energize the product, you must turn off the upstream breakers as well as physically unplug all EcoFlow DELTA Pro series. Failure to do so may present a shock hazard.
20. Do not place or install flammable or potentially explosive objects near the product or in explosive atmospheres.
21. Do not insert foreign objects into any part of the equipment.
22. Do not connect life-support systems, medical equipment, or any other equipment use where product failure could lead to injury to persons or loss of life to circuits which can be remotely switched.
23. Install the product in a location that prevents damage from flooding. Ensure that no water sources are above or near the product, including downspouts, sprinklers, or faucets.
24. If needed, replace all devices, doors, and covers before turning on the power.

CAUTION
1. In the case of cable damage, it must be replaced by the manufacturer, customer service or qualified personnel to prevent a safety hazard.
2. Do not use solvents to clean the product.
3. The product must be disposed of according to local codes and regulations.
4. This product is not intended to be used as a service disconnect.
5. Do not use parts or accessories other than those specified for use with the product.
6. When installing the product, the screws need to be tightened according to the specification torque using a special tool.
7. Keep out of reach of children or animals.
8. This product is designed for residential use only.
FCC Warning
This device complies with part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation. Any Changes or modifications not expressly approved by the party responsible for compliance could void the user's authority to operate the equipment. Note: This device has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the product off and on, the user is encouraged to try to correct the interference by one or more of the following measures: -Reorient or relocate the receiving antenna. -Increase the separation between the product and receiver. -Connect the product into an outlet on a circuit different from that to which the receiver is connected. -Consult the dealer or an experienced radio/TV technician for help. This equipment complies with FCC radiation exposure limits set forth for an uncontrolled environment. This equipment should be installed and operated with minimum distance 20 cm between the radiator & your body.
IC Warning
This device complies with Industry Canada licence-exempt RSS standard(s). Operation is subject to the following two conditions: (1) this device may not cause interference, and (2) this device must accept any interference, including interference that may cause undesired operation of the device. This Class B digital apparatus complies with Canadian ICES-003. IC RF Statement: When using the product, maintain a distance of 20 cm from the body to ensure compliance with RF exposure requirements.

Technical
Specifications

AC voltage (nominal)

120V/240V

Feed-in type

Split phase

Maximum current rating

100A panel / 90A storage

Busbar rating
Maximum input short-circuit current
Operating temperature

120A 10kA -22°F to 122°F (-30°C to 50°C)

Operating humidity

Up to 100% RH, condensing

Altitude

2,000 m (6,562 ft)

Overvoltage category Enclosure type Number of load branches Communication
Wi-Fi
Bluetooth® Weight

IV
NEMA TYPE 3R rainproof (distribution panel) NEMA TYPE 1 (battery connection box)
12
Ethernet, Wi-Fi, and Bluetooth®
Frequency range: 20M: 2412 - 2472 MHz 40M: 2422- 2462 MHz Maximum output power: 16.5 dBm Frequency range: 2402-2480MHz Maximum output power: 8.76 dBm
52.9 lb (24 kg)

Dimensions

32.4 x 14.9 x 6.7 in. (823.7 x 379 x 170 mm)

Compatible generator

120V single phase / 240V split phase (3-12kW)

Product
Overview
With Deadfront Cover Installed

NOTICE · The figures are for reference only, please refer to the actual product.

Distribution panel

Battery connection box

(removable)

Interlock (can be slid up/down to ensure that
only one main circuit breaker to be in the ON
position at any time)
Main circuit breaker (grid) Main circuit breaker (generator) Branch circuit breaker Glass door

Deadfront cover Grid indicator Power input/output button and storage indicator Antenna (works with the EcoFlow app) Error indicator Emergency stop button Power input/output port

With Deadfront Cover Removed

Grid & generator neutral lugs Relay switching knob Grid & generator ground lugs Grid supply (L1, L2) Generator supply (L1, L2) 12 Loads (branch circuits) (L1, L2) Deadfront switch (triggered to power on/off
the "power input/output port" when installing/
removing deadfront cover)
Ethernet port RS485 port (used for internal debugging)

EPO port Load ground bus bar Load neutral bus bar Internal communication (COM) cable Backup ground power cable Backup L1 power cable Backup L2 power cable Backup neutral power cable Auxiliary power port Power input/output port

What's
In The Box
A ×1

NOTICE

· After unpacking, check that the deliverables are intact and complete. If any item is missing or damaged, contact the supplier.

B ×1

C ×1

Distribution Panel Marking-off template

Smart Home Panel 2 (glass door and deadfront cover
packaged separately)

Marking-off template

EcoFlow Power Input/Output Cable

Preparing
Tools and Instruments

WARNING · Use appropriate personal protective equipment (PPE) and follow safe electrical work practices.

·Essentials

Main circuit breaker: 100A for grid, 50A for generator Branch circuit breaker: Max. 60A, 1 in., AFCI/GFCI supported, plug-on neutral unsupported See "Circuit Breaker Compatibility" for details.

·Optionals

If you need to install the battery connection box individually:

Power cables:

2 AWG, 6 AWG

CAT6, T568B straight-through, marked as STP or SFTP,

network cable: 787 in. (20 m)

Conduit fitting: 1-1/2 in.

Cables for grid supply:

1 AWG, 4 AWG

Cables for home loads:

14 AWG - 4 AWG, 14 AWG - 6 AWG

Cable for Ethernet communication : CAT6, T568B straight-through, marked as STP or SFTP

If you need to connect a generator: Generator main circuit breaker: 50A Cables for generator supply: Inlet box

4 AWG,

8 AWG

Hydraulic hole puncher (used for cable entry)

Screw ST5.5x32

Sealing washer

(used for mounting Smart (outside diameter 0.79 in.

Home Panel 2)

and inside diameter 0.24 in.)

How to
Install
Installation Procedure

No. Step

Section in the Installation Guide

Site survey

Product Overview, System Overview, Technical Specifications

1 Understand each part of the system, check the network communica- Installation Scenarios

tions in the owner's home, and select an installation scenario based

on the actual situation.

Internet Access

Prepare tools and instruments 2
Check the materials and tools required.

Preparing Tools and Instruments

Set cable entry
3 This panel does not have factory-preset knockouts. Set the required Cable Entry Setting cable entry to meet the allowable area requirements.

Mount the panel 4
There are 2 methods for mounting.

Mounting Option 1: Installing the Entire SHP2 Indoors
Mounting Option 2: Installing the Panel and Battery Connection Box Individually

Wiring

Install or relocate circuit breakers, mark the circuits of home loads,

Wiring

and connect the conductors of grid, generator, and home load. Last Connecting and Using Generator

but not least, check all the connection.

Completing panel installation
6 Install interlock, deadfront cover, and glass door. Mark the circuits Completing Installation on labels on the dead front cover.

Install the portable power station
Install the portable power station and connect the power station to 7 Smart Home Panel 2. Press the power input/output button on the Connecting With Battery Storage
battery connection box (marked as AC 1/AC 2/AC 3) to turn on the port.

System commission 8
Complete the system commission via the EcoFlow app.

System commission

Dimension

24.8 in. (630 mm)

14.9 in. (379 mm)

6.7 in. (170 mm)

6.9 in. (177 mm)

System Overview

NOTICE

· An off-grid configuration (not connected to the power grid) is not recommended, because the system must be connected to the power grid to ensure a constant power supply for firmware updates.

Smart Home Panel 2 is used as a sub panel to connect with the main panel to access grid power. It can also be connected to a generator, with an inlet box that allows you to connect your generator to SHP2 easily, and to DELTA Pro Series for energy storage.

CLOUD SERVICE

GENERATOR

APP

ROUTER

INLET BOX SUB PANEL

UTILITY GRID

METER

MAIN PANEL

ECOFLOW SMART HOME PANEL 2

BACKUP LOADS

AC Communication

HOME LOADS

ECOFLOW DELTA PRO SERIES BATTERY
|5

Installation Scenarios

1. Install the entire SHP2 indoors

NOTICE

· Ensure that the glass door may swing open to 90°.

Minimum clearance: 3 in. above, 21.7 in. - 52 in. below (taking connecting with EcoFlow DELTA Pro Ultra as an example), 1.5 in. for the left side, and 3 ft for front clearance.

Keep the battery connection box away from water.

2. Install the panel and the battery connection box individually

WARNING · The battery connection box is not waterproof. Therefore, it should be installed indoors to avoid water.

NOTICE

· Ensure that the glass door may swing open to 90°.

Minimum clearance for the distribution panel: 3 in. above and below, 3 ft for front clearance, 1.5 in. for the left side Minimum clearance for the battery connection box: 3 in. above, 21.7 in. - 52 in. below (taking connecting with EcoFlow DELTA Pro Ultra as an example).

Installed indoors

or outdoors

Surface mounting and flush mounting are supported. Flush-mounting is shown below.
5.5 in. (139.7 mm)

Installed indoors

16 in. (406.4 mm)
6|

Internet Access
You can use Wi-Fi or wired connection to access Internet. Identify the location of the router and decide whether to use a wireless or wired connection. For wired connection, prepare a CAT6, T568B straight-through cable, marked as STP or SFTP, and set the corresponding cable entry.

Cable Entry Setting

WARNING

· Before drilling cable entry, cover the interior equipment to prevent debris from falling into the equipment, as shown in the 4 orientations below. If the device you receive is covered with protective firm, you can skip this step.
· Ensure that all the protective film has been fully removed after drilling. Otherwise, heat dissipation will be affected.
· Clear the debris after drilling to prevent interference with the equipment. A hydraulic hole puncher is recommended.

Allowable entry locations Protection

Top

Top view

5.8 in. (148 mm)

2.3 in. (58 mm)

Left

Bottom
Right |7

Mounting Option 1: Installing the Entire SHP2 Indoors

WARNING · The battery connection box is not waterproof. Therefore, it should be installed indoors and avoid water.

B ×1

Distribution Panel Marking-off template

(ST5.5x32) ×2

screw
5

2
1.26" (32 mm) Ø1/6" (4 mm)

×1

(ST5.5x32) ×2

×2

Mounting Option 2: Installing the Panel and Battery Connection Box Individually
Step 1: Remove the battery connection box from the panel. Step 2: Mount the panel on the wall. Step 3: Mount the battery connection box on the wall.

· Removing the battery connection box

Loosen the nuts on backup lugs.

Disconnect the internal communication cable.

Remove the screws that secure the battery connection box, and take off the box.

· Mounting the panel and the battery connection box

NOTICE

· Make new 2-AWG power cables (N, L1, L2), 6-AWG for the GND cable, and a new network cable, CAT6, T568B, marked as STP or SFTP, 787 in. (20 m), for connection.
· Mounting the battery connection box upside down is not recommended.
· Torque value: 50 in-lbs (5.6 N·m) for 2 AWG, 45 in-lbs (5.1 N·m) for 6 AWG.
· Conduit fitting: 1-1/2 in.

To mount the panel, see "Scenario 1: Installing the Entire SHP2 Indoors" on page 8 for detailed steps.
Follow the steps on the next page to mount the battery connection box.

Unscrew the top, side, and bottom screws.

×10

Take out the cover and remove the auxiliary power cable.

Loosen the screws on backup lugs, and unravel the internal

COM cable.

Mount the enclosure of battery connection box on the wall.

Install the battery connection box back to its enclosure.

Make new power and COM cables. Connect their ends to the

Remove the protective pad before installing the conduit fitting.

battery connection box's matching lugs.

×4

Connect the other ends to the panel's matching lugs.

Close the box.

×6

10|

Wiring
Removing the Interlock

WARNING

· Risk of electric shock. Before wiring, make sure the power is off. Ensure that main and branch circuit breakers are in the OFF position.
· Ensure that the grounding cables of the grid supply, generator, and home load are connected securely.
· Install conduit fittings when wiring.

The interlock has been pre-installed when shipped, so remove it before installing main circuit breakers.

Installing Circuit Breakers
One 50A main circuit breaker for the generator (optional), two 100A for the grid (one installed in the branch breaker slot of the main panel, one installed in the main breaker slot of Smart Home Panel 2), to be purchased separately. Branch circuit breaker: Max. 60A, 1 inch, AFCI/GFCI supported, relocated from the main panel

OFF

Main panel

Connecting the Grid Conductors

1 AWG 1 AWG

0.47" (12 mm)

See instructions on breakers for torque value of hot wires

1 AWG 4 AWG

0.79" (20 mm)

50 in-lbs (5.6 N·m) for 1 AWG 45 in-lbs (5.1 N·m) for 4 AWG

GND L1 L2 N

|11

Connecting the Generator Conductors

4 AWG 4 AWG

0.47" (12 mm)

See instructions on breakers for torque value of hot wires

4 AWG 8 AWG

0.79" (20 mm)

45 in-lbs (5.1 N·m) for 4 AWG 40 in-lbs (4.5 N·m) for 8 AWG

N L1 L2 GND
Inlet box for generator

Connecting the Home Load Conductors

14-4 AWG 14-4 AWG

0.39" (10 mm)

See instructions on breakers for torque value of hot wires

14-4 AWG 14-6 AWG

0.47" (12 mm)

35 in-lbs (4.0 N·m) for 6-4 AWG 25 in-lbs (2.8 N·m) for 8 AWG 20 in-lbs (2.3 N·m) for 14-10 AWG

N L2 L1
GND

Load neutral bus bar

Load ground bus bar
Load neutral bus bar

Connecting Communications Cables (If Needed)
For Ethernet connection, plug a CAT6, T568B straight-through cable (marked as STP or SFTP) to the Ethernet port.

Checking Connection
Before installing the defront cover and glass door, check the following connection items.

No. 1 2 3 4 5
12|

Check Item Confirm that all connections are correct, properly grounded, and secure. Confirm that all screws are tightened. Use a multimeter in continuity setting to make sure that the hot wire is not short circuited to neutral. Use a multimeter in continuity setting to make sure that the hot wire is not short circuited to ground. If you want to check the battery connection, use something like tape to hold down the switch on the right top to enable the battery power, and then measure the voltage.

Completing Panel
Installation
Installing the Interlock
Install the interlock onto the panel before installing the deadfront cover.

Switch it UP before installing the deadfront cover

Installing the Deadfront Cover
Remove twist-outs for home loads. If you connect with a generator, remove the twist-out for the generator main circuit breaker. Fill any unused open spaces on the cover.

|13

Installing the Glass Door
Slide down the glass door onto the hinges. Lock the panel if necessary.

Energizing

WARNING · Before energizing, ensure that main and branch circuit breakers are in the OFF position.

To energize, first turn ON the main breaker, and then turn ON each individual branch circuit breaker. SHP2 starts self-test. Check the LED indicator, the grid indicator should be white and always on, the error indicator is off. please view the error description and eliminate it in the EcoFlow app.

14|

Connecting With
Battery Storage
For EcoFlow DELTA Pro (max. 2 units)

NOTICE

· If you only connect 1 EcoFlow DELTA Pro, DELTA Pro will undergo charging, but not discharging.
· If you connect both EcoFlow DELTA Pro Ultra and DELTA Pro, both of them will undergo both charging and discharging.
· Refer to EcoFlow Smart Home Panel 2 Owner's Manual for more details: https:// manuals.ecoflow.com/product/smart-home-panel-2
· After connection, lock the Power Input/Output Cable using a slotted screwdriver.

Infinity port

Lock the cable
EcoFlow Power Input/Output Cable
EcoFlow Double Voltage Hub - Power Input/ Output Port (EcoFlow DELTA Pro)

For EcoFlow DELTA Pro Ultra (max. 3 units)

For EcoFlow DELTA Pro 3 (max. 3 units)

Power input/output port
Lock the cable
EcoFlow Power Input/Output Cable

AC POWER IN / OUT port
Lock the cable EcoFlow Power Input/Output Cable
|15

More
Installation & Operation

WARNING · If the generator has a bonded neutral, you should remove the groundneutral bond from the generator. Otherwise, GFCI/AFCI will malfunction.

Connecting And Using Generator
Install an inlet box between the generator and the panel. To connect with a generator, see "Connecting the Generator Conductors". To install the interlock, see "Installing the Interlock". Remove the twin-out for generator main breaker.

Using Interlock

NOTICE

· After connecting the generator and turning on the power, it takes 25s for the house to get electricity.

Switch up for grid supply or switch down for generator supply. When on grid supply, you can only turn on/off the main circuit breaker (grid).
When on generator supply, you can only turn on/off the main circuit breaker (generator).

Using Interlock
If you fail to switch between grid supply and backup power using the EcoFlow app, you can manually turn the both relay switching knobs in the distribution panel. However, only qualified electrical personnel should perform this manual switch.

Switch to grid supply

Switch to backup power

CAUTION · Two knobs must be turned for switching. 16|

System
Commissioning
LED Indication
Grid indicator

Error indicator Storage indicator

Indicator Grid indicator
Storage indicator (AC1/AC2/AC3)
Error indicator

Status White Red and white Red Green Green Yellow Red Dim Red

Solid Alternate blinking Solid Solid Breathing Solid Solid Off Solid

Description Power grid is on Power grid is faulty Grid voltage is not detected Feeding electricity to loads Standby Charging Error No system error System error

System Commissioning via App
1. Download the EcoFlow app on the homeowner's phone. Scan the QR code or download at: https://download.ecoflow.com/app EcoFlow App

2. Create an account and log in After the account is created, enter the account and password.

1 1
2 2
3. Add system and set up Internet 3.1 Add the portable power station and smart home panel 2 manually or using Bluetooth.
|17

3.2 Internet setup · Wi-Fi Select WiFi select the appropriate network and enter the password. · Ethernet Connect the system to a router using a network cable in the DHCP or Static mode.
- In the default DHCP mode, the device obtains IP address automatically (recommended). - In the Static mode, network administrator (homeowner) should set a valid IP address to the device. To avoid IP address conflict, check the IP
addresses of other devices on the network by accessing router's settings.
4. Commissioning There are 5 steps for commissioning. Steps 1-4 are shown below, and step 5 is setting check. Settings include home location, grid voltage and frequency, current of the main circuit, split-phase circuits, the maximum circuit current of each circuit.
5. After configuring and entering the system main page, check for the latest firmware update. If any, make sure the firmware is up to date. 6. Check whether the EcoFlow app can control the system properly, or whether the operation mode can be switched. 18|

Troubleshooting
If there are any error codes in the app, follow the instructions to solve the problems, or check the following table for solutions.

Problem

Solution

The panel doesn't work as intended.

1. Check the app for any error codes and solve the problem. 2. Check the voltage of the main breaker and branch breaker. 3. Ensure the firmware of batteries and Smart Home Panel 2 is up to date. 4. Ensure the main panel is wired properly. 5. Ensure the circuit breakers work properly. 6. Check if the rated power of the load exceeds the maximum output of the batteries.

Error occurs to batteries.

1. Check the app for any error codes and solve the problem.
2. Ensure the battery firmware is up to date.
3. Restart the batteries: Press the main power button for 2-3 seconds to turn off the batteries, and long press the main power button for 1 second to turn on.
4. Restart IoT connection: After the batteries are turned off, press 5-10 seconds till the LCD screen lights up to reset all Bluetooth and Wi-Fi connections.
5. Restart Smart Home Panel 2: Flip the main breaker of the main electrical panel to the OFF position, and disconnect the cables connected to batteries. Flip the main breaker to the ON position and reconnect the cables to the batteries.

Branch circuits have no voltage detected.

1. Ensure circuit breakers are flipped to the ON position, and the circuits are switched on in the EcoFlow app.
2. Ensure the toggle switch of the dead front cover is fully pressed.

The app connection failed both via Bluetooth and Wi-Fi.

1. Ensure the app version is up to date. 2. Use your phone's cellular hotspot instead of Wi-Fi first for app connection.

All AC outlets on batteries stop working.

The system restricts the use of all AC outlets on the battery when you connect batteries to the SHP2 to protect the battery from overdischarge or overcharge, which could lead to battery damage or system tripping. However, DC input and output are not affected.

There is power displayed on a circuit in the app, but the appliance can not be turned on.

Check whether there is a loose connection in the wiring of the circuit.

Circuit Breaker
Compatibility
Eaton

NOTICE

· EcoFlow Smart Home Panel 2 has been evaluated for use with the branch circuit breaker types listed below in accordance with the UL Standard for Panelboards.
· Plug-on neutral circuit breakers are not supported yet.

Type

Amp Catalog number

General circuit breakers type BR

10-90 BR or BRH; followed by 110 to 290

Duplex (tandem) circuit breakers type BD

10-50 BD followed by 1010 to 5050

Quadplex (tandem) circuit breakers type BQ and BQC
Combination arc fault circuit interrupter circuit breakers type BR
Ground fault circuit interrupter circuit breakers type GFTCB and GFEP
Ground fault equipment protection circuit breakers type GFEP
Dual function combination ground fault and arc-fault protection circuit breakers type BR

15-50 10-20 10-60 15-50 10-20

BQ followed by 215215 to 2502120
BRC, BRN or BRL followed by 110 to 120; followed by AF or CAF (pigtail only)
BRN, GFTCB, BRHN, or GFTCBH followed by 110 to 260; may be followed by GF (pigtail only)
BRN or GFEP followed by 115 to 250; may be followed by EP (pigtail only)
BRN or BRAFGF followed by 110 to 120; may be followed by DF (pigtail only)

Pole
1-pole and 2-pole
1-pole
1-pole and 2-pole 1-pole and 2-pole
1-pole and 2-pole
1-pole and 2-pole
1-pole
|19

Square D

Type
General circuit breakers type HOM
Tandem circuit breakers type HOMT
Quad tandem circuit breakers type HOMT
Quad tandem circuit breakers type HOMT
Combination arc-fault circuit interrupter circuit breakers type HOM-CAFI Ground fault circuit interrupter circuit breakers type HOM-GFI Ground fault equipment protection circuit breakers type HOM-EPD Dual function combination ground fault and arc-fault protection circuit breakers type HOM-DF

Amp 10-90 10-30 15-50 15-50 10-20 10-50 15-50 10-20

Catalog number
HOM followed by 110 to 290
HOMT followed by 1010 to 3020
HOMT followed by 1515215 to 2020250
followed by 110 to 220; may be followed by P; followed by CAFI HOM followed by 110 to 220; may be followed by P; followed by CAFI (pigtail only) HOM followed by 110 to 250; may be followed by P; followed by GFI (pigtail only) HOM followed by 115 to 250; followed by EPD (pigtail only) HOM followed by 110 to 120; may be followed by P; followed by DF (pigtail only)

Pole
1-pole and 2-pole 1-pole 1-pole and 2-pole
2-pole
1-pole and 2-pole 1-pole and 2-pole 1-pole and 2-pole
1-pole

Siemens

Type General circuit breakers type QP

Amp 10-90

Duplex (tandem) circuit breakers type QT

10-30

Triplex (tandem) circuit breakers type QT

10-30

Quadplex (tandem) circuit breakers type QT

15-40

Branch-feeder arc-fault circuit interrupter circuit breakers type QAF2
Combination arc-fault circuit interrupter circuit breakers type QAF and QAF2
Tandem combination arc-fault circuit interrupter circuit breakers type CAFCI
Ground fault circuit interrupter circuit breakers type QPF and QPF2
Ground fault equipment protection circuit breakers type QE
Dual function combination ground fault and arc-fault protection circuit breakers type QFGA2

15-20 10-20 10-20 10-60 15-60 10-20

Catalog number
Q followed by 110 to 290; may be followed by H Q followed by 1010 to 3030 may be followed by NC
Q followed by 21010 to 23030; followed by CT
Q followed by 21515 to 24040; followed by CT2 QA followed by 115 to 120; followed by AF; may be followed by H (pigtail only) Q or QA followed by 115 to 120; followed by AFC; may be followed by H (pigtail only) Q followed by 1010 to 2020; followed by AFC (pigtail only) QF followed by 110 to 260; followed by A; may be followed by H (pigtail only) QE followed by 115 to 260; may be followed by H (pigtail only) Q followed by 110 to 120; followed by DF; may be followed by H (pigtail only)

Pole 1-pole and 2-pole
1-pole
1-pole and 2-pole
2-pole
1-pole and 2-pole 1-pole and 2-pole
1-pole
1-pole and 2-pole 1-pole and 2-pole
1-pole

GE
Type
General circuit breakers type THQL
Ground fault circuit interrupter circuit breakers type THQL Branch-feeder arc-fault circuit interrupter circuit breakers type THQL
20|

Amp Catalog number 15-70 THQL followed by 115 to 170; 15-20 Followed by GF (pigtail only) 15-30 Followed by AF (pigtail only)

Pole
1-pole and 2-pole 1-pole and 2-pole 1-pole and 2-pole

References

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