tp-link AX5000 Whole Home Mesh Wi-Fi 6 System User Guide

User Guide for tp-link models including: Deco X5000 US, 1910013383_Deco X5000 3-pack US, AX5000, AX5000 Whole Home Mesh Wi-Fi 6 System, Whole Home Mesh Wi-Fi 6 System, Home Mesh Wi-Fi 6 System, Mesh Wi-Fi 6 System, Wi-Fi 6 System, System

Deco X5000(US) V1.6 User Guide

Download for Deco X5000 | TP-Link

User Guide - static.tp-link.com

Apr 28, 2023 · 1 About This Guide This guide provides a brief introduction to AX5000 Whole Home Mesh Wi-Fi 6 System and regulatory information. Features available in Deco may vary by model and software version.

TP-Link Deco X5000 Tri-band (2.4 GHz / 5 GHz / 6 GHz) Wi-Fi 6 (802.11ax) White 2 Internal TP-Link DECO-X5000(3PACK) user manual (3.4 MB)

DECO-X5000(3PACK)

File Info : application/pdf, 20 Pages, 3.39MB

mmo 120902748 1718002335 5577 27994

Whole Home Mesh Wi-Fi 6 System
Seamless Roaming | Parental Controls | Easy Setup
User Guide
AX5000 Whole Home Mesh Wi-Fi 6 System

Contents
About This Guide ···················································· 1 Appearance ······························································· 2 Set Up Your Deco ··················································· 3 Troubleshooting ······················································ 7 Authentication·························································· 8

About This Guide
This guide provides a brief introduction to AX5000 Whole Home Mesh Wi-Fi 6 System and regulatory information. Features available in Deco may vary by model and software version. Deco availability may also vary by region or ISP. All images, steps, and descriptions in this guide are only examples and may not reflect your actual Deco experience.

Conventions In this guide, the following conventions are used:
Convention Description

Deco

Stands for Deco Whole Home Mesh Wi-Fi System/ Unit.

Underline

Hyperlinks are in teal and underlined. You can click to redirect to a website or a specific section.

Key information appears in teal, including Teal management page text such as menus, items,
buttons and so on.

Note:

Ignoring this type of note might result in a malfunction or damage to the device.

Tips:

Indicates important information that helps you make better use of your device.

More Info
· Specific product information can be found on the product page at https://www.tp-link.com.
· A Technical Community is provided for you to discuss our products at https://community.tp-link.com.
· Our Technical Support contact information can be found at the Help center of the Deco app and the Contact Technical Support page at https://www.tp-link.com/support.

Speed/Coverage/Device Quantity Disclaimer Maximum wireless signal rates are the physical rates derived from IEEE Standard 802.11 specifications. Actual wireless data throughput and wireless coverage, and quantity of connected devices are not guaranteed and will vary as a result of network conditions, client limitations, and environmental factors, including building materials, obstacles, volume and density of traffic, and client location.
MU-MIMO Disclaimer Use of MU-MIMO requires clients to also support MU-MIMO.
IoT Compatibility Disclaimer IoT compatibility refers only to smart devices that can be controlled via the Deco app. Other wireless devices can still connect to Deco for normal Wi-Fi use.
Seamless Roaming Disclaimer Clients need to support 802.11k/v/r and may require additional set up. Performance may vary depending on the client device.
HomeShield Disclaimer HomeShield includes the Free Basic Plan. Fees apply for the Pro Plan. Visit tp-link.com/homeshield for more information.
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Appearance

Each Deco has an LED that changes color according to its status, two RJ-45 Ethernet ports, a power slot, and a Reset button. See the explanation below:
Tip: The product label can be found at the bottom of the product.

Pulse Yellow: Deco is resetting. Solid Yellow: Deco is starting up.
Pulse Blue: Deco is ready for setup. Solid Blue: Deco is setting up.

Pulse Green: Deco is upgrading firmware. Solid Green: Deco is all set up and connected to internet.
Pulse Red: The satellite Deco is disconnected from main Deco. Solid Red: Deco has an issue.

Ethernet Ports: For connecting Deco to your modem, the Ethernet outlet or other internet devices.
Power Slot: For connecting Deco to the power socket via the provided power adapter.
Reset Button: Press for 1 second and release to reset Deco to factory default settings. The light turning pulsing yellow indicates a successful reset.

Set Up Your Deco
First let's start by setting up the Deco network. Get the TP-Link Deco app for iOS or Android, then follow the app to walk through the setup.

1. Get the Deco app
Scan the QR code below or go to Google Play or the App Store to download the Deco app. Install the app on your Android or iOS smartphone or tablet.

2. Log in or sign up with TP-Link ID
Open the app and log in with your TP-Link ID. If you don't have a TP-Link ID, create one first.
Note: If you forgot your login password, tap Forgot Password?. The app will help you reset your password.

3. Select your Deco model
Search for and select your Deco model. If you have more than one Deco model, tap the question below the search box to check how to maximize the overall network.

4. Plug in your Deco
Power off your modem. Connect your Deco to the modem and power them both on.
If you don't have a modem, connect your Deco directly to the Ethernet outlet.

5. Connect to your Deco's Wi-Fi
Connect your phone/tablet to the Deco's Wi-Fi using the default SSID printed on the product label.

6. Specify your Deco's location
Select or custom a location for your Deco. The location will be used as the name of your Deco.

7. Connect your Deco to the internet
Select the internet connection type and enter the information. If you are not sure, contact your internet service provider.

8. Create your Wi-Fi network
Set a network name and a password. These will be the name and password you use to connect your devices to Wi-Fi.

9. Connect to your Wi-Fi network Connect your phone/tablet to the Deco's Wi-Fi.

10. Setup complete Your Deco network is now up. You can connect your devices to the Deco network.
6

Troubleshooting
Solutions to common problems during setup or use are provided here for reference. Follow the steps and the provided link below to diagnose and solve problems you might experience with your Deco. If problems still exist, contact us: https://www.tp-link.com/support
Q1. What should I do if I fail to configure the main Deco and get stuck on "We couldn't find Deco"? Refer to the guide https://www.tp-link.com/support/faq/2239/ or follow the video https://youtu.be/2HYuEYS9XJM
Q2. What should I do if I fail to configure the satellite Deco and get stuck on "We couldn't find another Deco"? Refer to the guide https://www.tp-link.com/support/faq/1447/ or follow the video https://youtu.be/iVgDzoo16T4
Q3. What should I do if I fail to configure the main Deco and get stuck on "Testing Internet Connection"? Refer to the guide https://www.tp-link.com/support/faq/2239/ Refer to the video https://youtu.be/OSUrGdWH-i0
Q4. What should I do if my wireless devices cannot connect to Deco? Refer to the guide https://www.tp-link.com/support/faq/2718/
Q5. What should I do if Deco suddenly lost internet access? Refer to the guide https://www.tp-link.com/support/faq/2428/
Q6. How can I find a suitable spot for my Deco? Refer to the guide https://www.tp-link.com//support/faq/1446/
Q7. What can I do if the Deco app isn't working properly? Refer to the guide https://www.tp-link.com/support/faq/1456/
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Authentication
FCC Compliance Information Statement

Product Name: AX5000 Whole Home Mesh Wi-Fi 6 System

Model Number: Deco X5000

Component Name I.T.E Power Supply

Model T120200-2B4

Responsible party: TP-Link USA Corporation Address: 10 Mauchly, Irvine, CA 92618 Website: http://www.tp-link.com/us/ Tel: +1 626 333 0234 Fax: +1 909 527 6804 E-mail: sales.usa@tp-link.com This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures: · Reorient or relocate the receiving antenna. · Increase the separation between the equipment and receiver. · Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
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· Consult the dealer or an experienced radio/ TV technician for help. This device complies with part 15 of the FCC Rules. Operation is subject to the following two conditions: 1. This device may not cause harmful interference. 2. This device must accept any interference received, including interference that may cause undesired operation. Any changes or modifications not expressly approved by the party responsible for compliance could void the user's authority to operate the equipment. Note: The manufacturer is not responsible for any radio or TV interference caused by unauthorized modifications to this equipment. Such modifications could void the user's authority to operate the equipment.
FCC RF Radiation Exposure Statement
This equipment complies with FCC RF radiation exposure limits set forth for an uncontrolled environment. This device and its antenna must not be co-located or operating in conjunction with any other antenna or transmitter. To comply with FCC RF exposure compliance requirements, this grant is applicable to only Mobile Configurations. The antennas used for this transmitter must be installed to provide a separation distance of at least 20 cm from all persons and must not be co-located or operating in conjunction with any other antenna or transmitter. We, TP-Link USA Corporation, has determined that the equipment shown as above has been shown to comply with the applicable technical standards, FCC part 15. There is no unauthorized change is made in the equipment and the equipment is properly maintained and operated.
Issue Date: 2023-04-12
9

FCC Compliance Information Statement
Product Name: I.T.E POWER SUPPLY Model Number: T120200-2B4 Responsible party: TP-Link USA Corporation Address: 10 Mauchly, Irvine, CA 92618 Website: http://www.tp-link.com/us/ Tel: +1 626 333 0234 Fax: +1 909 527 6804 E-mail: sales.usa@tp-link.com This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures: · Reorient or relocate the receiving antenna. · Increase the separation between the equipment and receiver. · Connect the equipment into an outlet on a circuit different from that to which the receiver is connected. · Consult the dealer or an experienced radio/ TV technician for help. This device complies with part 15 of the FCC Rules. Operation is subject to the following two conditions: 1. This device may not cause harmful interference. 2. This device must accept any interference received, including interference that may cause undesired operation.
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Any changes or modifications not expressly approved by the party responsible for compliance could void the user's authority to operate the equipment. We, TP-Link USA Corporation, has determined that the equipment shown as above has been shown to comply with the applicable technical standards, FCC part 15. There is no unauthorized change is made in the equipment and the equipment is properly maintained and operated.
Issue Date: 2023-04-12
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CE Mark Warning
This is a class B product. In a domestic environment, this product may cause radio interference, in which case the user may be required to take adequate measures.
OPERATING FREQUENCY(the maximum transmitted power)
2412MHz--2483.5MHz (20dBm) 5150MHz--5250MHz (23dBm) 5250 MHz--5350 MHz (23dBm) Frequency band 5150 - 5250 MHz: Indoor use: Inside buildings only. Installations and use inside road vehicles and train carriages are not permitted. Limited outdoor use: If used outdoors, equipment shall not be attached to a fixed installation or to the external body of road vehicles, a fixed infrastructure or a fixed outdoor antenna. Use by unmanned aircraft systems (UAS) is limited to within the 5170 - 5250 MHz band. Frequency band: 5250 - 5350 MHz: Indoor use: Inside buildings only. Installations and use in road vehicles, trains and aircraft are not permitted. Outdoor use is not permitted.
EU Declaration of Conformity
TP-Link hereby declares that the device is in compliance with the essential requirements and other relevant provisions of directives 2014/53/EU, 2009/125/EC, 2011 /65/EU and (EU) 2015/863. The original EU Declaration of Conformity may be found at https://www.tp-link.com/en/support/ce/
RF Exposure Information
This device meets the EU requirements (2014/53/EU Article 3.1a) on the limitation of exposure of the general public to electromagnetic fields by way of health protection. The device complies with RF specifications when the device used at 20 cm from your body.
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National restrictions
Attention: This device may only be used indoors in all EU member states and EFTA countries, and Northern Ireland. AT BE BG CH CY CZ DE DK EE EL ES FI FR HR HU IE IS IT LI LT LU LV MT NL NO PL PT RO SE SI SK UK(NI)
UKCA Mark
UK Declaration of Conformity
TP-Link hereby declares that the device is in compliance with the essential requirements and other relevant provisions of the Radio Equipment Regulations 2017. The original UK Declaration of Conformity may be found at https://www.tp-link.com/support/ukca/
National restrictions
Attention: This device may only be used indoors in Great Britain.
UK
Canadian Compliance Statement
This device complies with Industry Canada license-exempt RSS standard(s). Operation is subject to the following two conditions: 1. This device may not cause interference. 2. This device must accept any interference, including interference that may cause undesired operation of the device.
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Le présent appareil est conforme aux CNR d'Industrie Canada applicables aux appareils radio exempts de licence. L'exploitation est autorisée aux deux conditions suivantes : 1. l'appareil ne doit pas produire de brouillage; 2. l'utilisateur de l'appareil doit accepter tout brouillage radioélectrique subi, meme si le brouillage est susceptible d'en compromettre le
fonctionnement.
Caution:
The device for operation in the band 51505250 MHz is only for indoor use to reduce the potential for harmful interference to co-channel mobile satellite systems; DFS (Dynamic Frequency Selection) products that operate in the bands 5250- 5350 MHz.
Avertissement:
Le dispositif fonctionnant dans la bande 5150-5250 MHz est réservé uniquement pour une utilisation à l'intérieur afin de réduire les risques de brouillage préjudiciable aux systèmes de satellites mobiles utilisant les mêmes canaux; Les produits utilisant la technique d'atténuation DFS (sélection dynamique des fréquences) sur les bandes 5250- 5350 MHz.
Radiation Exposure Statement:
This equipment complies with IC radiation exposure limits set forth for an uncontrolled environment. This equipment should be installed and operated with minimum distance 20cm between the radiator & your body.
Déclaration d'exposition aux radiations:
Cet équipement est conforme aux limites d'exposition aux rayonnements IC établies pour un environnement non contrôlé. Cet équipement doit être installé et utilisé avec un minimum de 20 cm de distance entre la source de rayonnement et votre corps.
Industry Canada Statement
CAN ICES-3 (B)/NMB-3(B)
14

Korea Warning Statements:
.

NCC Notice & BSMI Notice:

Equipment name:

Type designation (Type)

AX5000 Whole Home Mesh Wi-Fi 6 System

Deco X5000

Restricted substances and its chemical symbols

Unit

Lead Mercury Cadmium Hexavalent Polybrominated

(Pb)

(Hg)

(Cd)

chromium

biphenyls

PCB

(Cr+6)

(PBB)

1. 0.1 wt %" "0.01 wt %"

Polybrominated diphenyl ethers
(PBDE)

Note 1"Exceeding 0.1 wt %" and "exceeding 0.01 wt %" indicate that the percentage content of the restricted substance exceeds the reference percentage value of presence condition.

2.""

Note 2"" indicates that the percentage content of the restricted substance does not exceed the percentage of reference value of presence.

3." - "

Note 3The " - " indicates that the restricted substance corresponds to the exemption.

, .

Safety Information · Keep the device away from water, fire, humidity or hot environments.
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· Do not attempt to disassemble, repair, or modify the device. If you need service, please contact us. · Do not use damaged charger or USB cable to charge the device. · Do not use any other chargers than those recommended. · Do not use the device where wireless devices are not allowed. · Adapter shall be installed near the equipment and shall be easily accessible. · Use only power supplies which are provided by manufacturer and in the original packing of this product. If you have any questions, please don't
hesitate to contact us. · Operating Temperature: 0°C~40°C (32°F~104°F) · This product uses radios and other components that emit electromagnetic fields. Electromagnetic fields and magnets may interfere with pacemakers
and other implanted medical devices. Always keep the product and its power adapter more than 15 cm (6 inches) away from any pacemakers or other implanted medical devices. If you suspect your product is interfering with your pacemaker or any other implanted medical device, turn off your product and consult your physician for information specific to your medical device.
Please read and follow the above safety information when operating the device. We cannot guarantee that no accidents or damage will occur due to improper use of the device. Please use this product with care and operate at your own risk.

Explanation of the symbols on the product label Symbol
DC voltage Alternating current Caution Operator's manual Indoor use only Polarity of d.c. power connector

Explanation

Energy efficiency marking

Symbol

Explanation Class II equipment RECYCLING
This product bears the selective sorting symbol for Waste electrical and electronic equipment (WEEE). This means that this product must be handled pursuant to European directive 2012/19/EU in order to be recycled or dismantled to minimize its impact on the environment.
User has the choice to give his product to a competent recycling organization or to the retailer when he buys a new electrical or electronic equipment.

References

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