plantronics.com/softphonecompatibility
User Guide for poly models including: poly, PLANTRONICS, POLYCOM, Blackwire, 3300 Series
EPOS Expand SP 30
File Info : application/pdf, 8 Pages, 184.67KB
DocumentDocumentPLANTRONICS + POLYCOM. NOW TOGETHER AS Blackwire 3300 Series User Guide Contents Overview 3 Setup and software 4 Power and setup 4 Load software 4 Fit 5 Adjust the headband 5 Position the boom 5 Adjust the boom 5 Basics 6 Make/take/end calls 6 Volume 6 Mute 6 Troubleshooting 7 Headset 7 Support 8 2 Overview Standard LEDs Icons Inline control Call button Volume up button Volume down button Mute button LEDs Flashing green Solid green Slow flashing green Solid red What they mean Incoming call On a call Call on hold Increases the listening volume Decreases the listening volume Headset muted Microsoft Teams LEDs* Icons Inline control Call button Volume up button LEDs Solid purple Flashing purple x3 Flashing blue Solid blue Slow flash blue Pulsing purple What they mean Headset connected; Microsoft Teams connected Microsoft Teams failed to connect Incoming call On a call Call on hold Microsoft Teams notification Increases the listening volume Volume down button Mute button Solid red Decreases the listening volume Headset muted NOTE * Requires Microsoft Teams variant and application 3 Setup and software Power and setup Power on your headset by connecting to your computer or mobile device. · USB-A/USB-C connector · 3.5 mm connector (Blackwire 3315/3325 only) NOTE Headset call control functionality is not available. Load software Some softphones require the installation of Plantronics Hub for Windows/Mac to enable headset call control (answer/end and mute) functionality. Download Plantronics Hub for Windows/Mac by visiting poly.com/software. Manage your headset settings on your computer with Plantronics Hub: · Call control for softphones · Change headset language · Update firmware · Turn features on/off 4 Fit Adjust the headband Lengthen or shorten the band until it fits comfortably. The cushions should sit comfortably over the center of your ears. Position the boom This headset can be worn on the left or right side. Rotate the boom to align with your mouth. CAUTION To avoid breaking the boom, only rotate it up and over 180°. Adjust the boom Gently bend the boom in or out so it is approximately two finger widths from the corner of your mouth. 5 Basics Make/take/end calls Volume Mute Headset call control is a software feature and dependent on a compatible softphone. If you have not installed Plantronics Hub or do not have a compatible softphone, press the headset call button first and then make/take/end the call using the softphone application. Download Plantronics Hub for Windows or Mac at poly.com/software. Answer or end a call Tap the Call button or use your softphone. Make a call Dial using your softphone application. Redial When not on an active call, double-tap the call button to redial the last call. Hold To put a call on hold, press and hold the Call button until you hear a beep or voice prompt. Listening volume Press the Volume up (+) or Volume down (-) button. Adjust headset microphone volume (softphone) Place a test softphone call and adjust softphone volume and PC sound volume accordingly. During a call, briefly press the mute button to mute the microphone on the inline controller. To unmute press the button again. 6 Troubleshooting Headset I hear a high-pitched noise when · Ensure that your 3.5 mm connector is fully connected to the wearing the headset. headset controller. I cannot hear caller. · Listening volume is too low. Press the volume up button on the headset. and/or ensure that the volume setting on your computer is set accurately. · Your headset is not set as the default audio device. Use the audio settings in your sound control panel/preferences to select your headset as the default audio device. · Ensure that your 3.5 mm connector is fully connected to the headset controller. Callers cannot hear me. · Headset is muted. Tap the mute button to unmute the microphone. · Headset microphone boom aligned incorrectly. Align the headset boom with your mouth. · Your headset is not set as the default Voice device. Use the audio settings in your sound control panel/preferences to change the input device. · Ensure that your 3.5 mm connector is fully connected to the headset controller. The sound in the headset is distorted. I can hear an echo in the headset. · Lower the listen volume on your softphone until the distortion disappears. · Adjust volume on headset. · Ensure that your 3.5 mm connector is fully connected to the headset controller. When I use my headset with a softphone, the headset call control and mute buttons don't work. · Make sure the softphone you are using is supported by viewing www.plantronics.com/softphonecompatibility. · If required to enable headset control (answer/end and mute) functionality, ensure you have Plantronics Hub for Windows/Mac installed. See Load software. · Your mobile device may not support call control functionality. Check with device manufacturer. The other headset I was using to listen to music does not work any more. · Your headset will set itself as the default audio device in Windows. Use the audio settings in your sound control panel/preferences to change the audio device. My phone is not finding my headset · When on a call or listening to music, make sure that audio is during a call or while listening to routing to the desired headset by going to your settings and music. ensuring it is defaulted. 7 Support NEED MORE HELP? poly.com/support Plantronics, Inc. 345 Encinal Street Santa Cruz, CA 95060 United States Plantronics B.V. Scorpius 171 2132 LR Hoofddorp Netherlands © 2020 Plantronics, Inc. All rights reserved. Poly, the propeller design, and the Poly logo are trademarks of Plantronics, Inc. Bluetooth is a registered trademark of Bluetooth SIG, Inc. and any use by Plantronics, Inc. is under license. All other trademarks are the property of their respective owners. Manufactured by Plantronics, Inc. 215239-06 05.20