Contact & Support
For questions or comments relating to Samsung products, please contact the SAMSUNG customer care Center.
HEADQUARTERS
Samsung Electronics Canada Inc.
2050 Derry Road West, Mississauga, Ontario L5N 0B9 Canada
TEL: 1-800-SAMSUNG (1-800-726-7864)
Website: www.samsung.com/ca/support
Customer Support:
CANADA: 1-800-SAMSUNG (1-800-726-7864) | www.samsung.com/ca/support (English) / www.samsung.com/ca_fr/support (French)
U.S.A: 1-800-SAMSUNG (726-7864) | www.samsung.com/us/support
You can access the User guide on Samsung's on-line customer support center by scanning the QR code on the left. To see the manual on your PC or mobile device, download the manual in document format from Samsung's website. (http://www.samsung.com/support)
Safety Information
Safety Warnings
CAUTION: RISK OF ELECTRIC SHOCK. DO NOT OPEN.
⚡️ This symbol indicates that high voltage is present inside. It is dangerous to make any kind of contact with any internal part of this product.
? This symbol indicates that this product has included important literature concerning operation and maintenance.
This product is Class II, meaning a safety connection to electrical earth (ground) is not required. If this symbol is not present on a product with a power cord, the product MUST have a reliable connection to protective earth (ground).
~ AC voltage: Rated voltage marked with this symbol is AC voltage.
⎓ DC voltage: Rated voltage marked with this symbol is DC voltage.
? Caution. Consult Instructions for use: This symbol instructs the user to consult the user manual for further safety related information.
WARNING:
- To reduce the risk of fire or electric shock, do not expose this appliance to rain or moisture.
- To prevent injury, this apparatus must be securely attached to the floor/wall in accordance with the installation instructions.
- Do not use liquid fumigators containing chemicals, such as mosquito repellent or air freshener, around the product. If steam comes in contact with the product surface or enters the product, it may cause stains or malfunction.
CAUTION:
- Do not expose this apparatus to dripping or splashing. Do not put objects filled with liquids, such as vases, on the apparatus.
- To turn this apparatus off completely, you must pull the power plug out of the wall socket. Consequently, the power plug must be easily and readily accessible at all times.
CAUTION (for Canada)
This device contains licence-exempt transmitter(s)/ receiver(s) that comply with Innovation, Science and Economic Development Canada's licence-exempt RSS(s). Operation is subject to the following two conditions: (1) This device may not cause interference. (2) This device must accept any interference, including interference that may cause undesired operation of the device. This device and its antenna(s) must not be co-located or operation in conjunction with any other antenna or transmitter. This device may automatically discontinue transmission if there is no information to transmit, or an operational failure. Note that this is not intended to prohibit the transmission of control or signaling information or the use of repetitive codes where required by the technology. This Class B digital apparatus complies with Canadian ICES-003.
Radiation Exposure Statement: This equipment complies with IC RSS-102 radiation exposure limits set forth for an uncontrolled environment. This equipment should be installed and operated with minimum distance 20 cm between the radiator & your body.
Important Safety Instructions
- Read these instructions.
- Keep these Instructions.
- Heed all warnings.
- Follow all instructions.
- Do not use this apparatus near water.
- Clean only with dry cloth.
- Do not block any ventilation openings. Install in accordance with the manufacturer's instructions.
- Do not install near any heat sources such as radiators, heat registers, stoves, or other apparatus (including amplifiers) that produce heat.
- Do not hinder in any way the safety purpose of the polarized or grounding-type plug. A polarized plug has two blades with one wider than the other. A grounding type plug has two blades and a third grounding prong. The wide blade or the third prong are provided for your safety. If the provided plug does not fit into your outlet, consult an electrician for replacement of the obsolete outlet.
- Protect the power cord from being walked on or pinched particularly at plugs, convenience receptacles, and the point where they exit from the apparatus.
- Only use attachments/accessories specified by the manufacturer.
- Use only with the cart, stand, tripod, bracket, or table specified by the manufacturer, or sold with the apparatus. When a cart is used, use caution when moving the cart/apparatus combination to avoid injury from tip-over.
- Unplug this apparatus during lightning storms or when unused for long periods of time.
- Refer all servicing to qualified service personnel. Servicing is required when the apparatus has been damaged in any way, such as power-supply cord or plug is damaged, liquid has been spilled or objects have fallen into the apparatus, the apparatus has been exposed to rain or moisture, does not operate normally, or has been dropped.
Precautions
- Ensure that the AC power supply in your house complies with the power requirements listed on the identification sticker located on the bottom of your product. Install your product horizontally, on a suitable base (furniture), with enough space around it for ventilation (3~4 inches). Make sure the ventilation slots are not covered. Do not place the unit on amplifiers or other equipment which may become hot. This unit is designed for continuous use. To fully turn off the unit, disconnect the AC plug from the wall outlet. Unplug the unit if you intend to leave it unused for a long period of time.
- During thunderstorms, disconnect the AC plug from the wall outlet. Voltage peaks due to lightning could damage the unit.
- Do not expose the unit to direct sunlight or other heat sources. This could lead to overheating and cause the unit to malfunction.
- Protect the product from moisture (i.e. vases), and excess heat (e.g. a fireplace) or equipment creating strong magnetic or electric fields. Unplug the power cable from the AC wall socket if the unit malfunctions. Your product is not intended for industrial use. It is for personal use only. Condensation may occur if your product has been stored in cold temperatures. If transporting the unit during the winter, wait approximately 2 hours until the unit has reached room temperature before using.
- The battery used with this product contains chemicals that are harmful to the environment. Do not dispose of the battery in the general household trash. Do not expose the battery to excess heat, direct sunlight, or fire. Do not short circuit, disassemble, or overheat the battery. CAUTION: Danger of explosion if the battery is replaced incorrectly. Replace only with the same or equivalent type.
01 Checking the Components
The diagram illustrates the package contents, including the Soundbar Main Unit, Remote Control, Batteries, Subwoofer, two Surround Speakers, four Power Cords (for Subwoofer, Surround Speakers, Soundbar), HDMI Cable, Wall Mount Guide, two Holder-Screws, two Screws (M4 x L10), two Bracket-Wall Mounts, and four Rubber-Feet.
To purchase additional components or optional cables, contact a Samsung Service Center or Samsung Customer Care.
02 Product Overview
Top Panel of the Soundbar
The top panel features a Volume control, a Display screen, a (Multi Function) Button (used to turn on the Soundbar or change input source), and a (Mic On/Off) Button. Pressing the (Mic On/Off) Button turns the microphone on or off; a red LED indicates when the microphone is off. To switch to BT PAIRING mode in BT mode, press and hold the (Mic On/Off) button for more than 5 seconds.
Bottom Panel of the Soundbar
The bottom panel includes the following ports:
- 1 DIGITAL AUDIO IN (OPTICAL): Connect to the digital (optical) output of an external device.
- 2 SERVICE: Connect a USB storage device to upgrade the product's software.
- 3 HDMI TO TV (eARC/ARC): Connect to the HDMI jack on a TV.
- 4 HDMI 1 / HDMI 2: Inputs digital video and audio signals simultaneously using an HDMI cable. Connect to the HDMI output of an external device.
- 5 POWER: Connect the Soundbar's power cord.
03 Connecting the Soundbar
Connecting the power and units
Diagrams show the rear of the Subwoofer and the bottoms of the Left and Right Surround Speakers, indicating where power cords connect. The LINK LED indicator on these units will blink blue during connection and turn solid blue when a connection is established with the Soundbar.
Using the Surround speaker mode
An optimal surround sound may be delivered depending on the position of the surround speaker. For more information, refer to the speaker section of the Full manual.
04 Using a Wired Connection
Connect your devices using HDMI or Optical cables.
- HDMI Cable: Connect from your TV's HDMI ARC/eARC port to the Soundbar's HDMI TO TV (eARC/ARC) port. Connect external devices (like Blu-ray players or game consoles) to the Soundbar's HDMI 1 or HDMI 2 ports.
- Optical Cable (not supplied): Connect from an external device's optical output to the Soundbar's DIGITAL AUDIO IN (OPTICAL) port. Ensure any protective covers on the optical cable terminals are removed.
If the TV sound is not output, press the (Multi Function) button on the Soundbar or the (Source) button on the remote to select the "TV ARC" mode. The recommended cable is an HDMI cable certified by HDMI.org.
Using the Q-Symphony Function
When the Soundbar connects to a Samsung TV that supports Q-Symphony, sound can play simultaneously through the Soundbar and the TV, providing a richer, more three-dimensional surround sound effect. The "Q-Symphony" menu appears on the TV when the Soundbar is connected (message may differ by TV model). Access via TV: Settings ( ) > All Settings ( ) > Sound > Sound Output.
Using the SpaceFit Sound
This function analyzes the user's listening space with the Soundbar's microphone and provides optimal sound for that space. Sound optimization proceeds automatically.
05 Using a Wireless Connection
Connecting via Bluetooth
Search for the Bluetooth device on your TV or mobile device. Ensure the Soundbar is in BT PAIRING mode (press the PAIR button on the remote or hold the (Mic On/Off) button on the Soundbar for over 5 seconds). If prompted for a PIN code, enter <0000>.
BT READY vs BT PAIRING: BT READY allows reconnection to previously connected devices. BT PAIRING allows connection to a new device.
Connecting via Wi-Fi (Wireless Network)
To connect the Soundbar to a mobile device via Wi-Fi, the SmartThings app is required. Ensure your mobile device is connected to the same Wi-Fi network as the TV. Install and launch the SmartThings app on your mobile device and follow the on-screen instructions to connect the Soundbar.
06 Troubleshooting
Before seeking assistance, check the following:
Soundbar does not turn on.
Check whether the power cord of the Soundbar is correctly inserted into the outlet.
When the subwoofer or surround sound speakers are not automatically connected
1. Turn off the Soundbar main unit.
2. Press and hold ID SET on the rear of the subwoofer and surround speakers for at least 5 seconds.
3. Press the Up button on the remote control for 5 seconds.
4. Check if the LINK LED is solid blue (connection complete). The LINK LED indicator stops blinking and glows a solid blue when a connection is established between the Soundbar, Subwoofer, and Surround speakers.
Soundbar works erratically.
After removing the power cord, insert it again. Try again after initializing the product. If there is no signal, the Soundbar automatically turns off after a certain period of time. Turn on the power.
Remote control does not work
Point the remote directly at the soundbar. Replace the batteries with new ones.
The Soundbar indicator turns solid red.
The microphone is turned off. Turn on the microphone.
Sound is not output from the soundbar.
The volume of the Soundbar is too low or muted. Adjust the volume. When any external device (STB, Bluetooth device, mobile device, etc.) is connected, adjust the volume of the external device. For TV sound output, select Soundbar (Samsung TV: Home ( ) > Menu > Settings ( ) > All Settings ( ) > Sound > Sound Output > Select Soundbar). Remove the cable from the Soundbar and then reconnect it.
Sound is not output from the subwoofer or the surround speakers.
Check whether the LED on the rear of the Subwoofer and Surround Speakers lights in blue. Reconnect it when the blue LED blinks or the red LED lights.
If the TV is not connected via HDMI TO TV (eARC/ARC)
Check whether the HDMI cable is correctly connected to the ARC terminal. Connection may not be possible due to the connected external device (set-top box, game console, etc.). Directly connect the Soundbar. HDMI-CEC may not be activated on the TV. Turn on the CEC on the TV menu (Samsung TV: Home ( ) > Menu > Settings ( ) > All Settings ( ) > Connection > External Device Manager > Anynet+ (HDMI-CEC) ON).
Soundbar will not connect via Bluetooth.
When connecting a new device, switch to "BT PAIRING" for connection (Press the PAIR button on the remote control or press the (Mic On/Off) button on the body for at least 5 seconds). Reconnect it after removing the Bluetooth speaker list on the device to connect (Samsung TV: Home ( ) > Menu > Settings ( ) > All Settings ( ) > Sound > Sound Output > Bluetooth Speaker List).
Sound drops out when connected via Bluetooth.
Some devices can cause radio interference if they are located too close to the Soundbar (e.g., microwaves, wireless routers). If your device that is connected via Bluetooth moves too far away from the soundbar, it may cause the sound to drop out. Move the device closer to the soundbar. If a part of your body is in contact with the Bluetooth transceiver or the product is installed on metal furniture, the sound may drop out. Check the installation environment and conditions for use.
Soundbar will not connect to Wi-Fi.
Make sure the wireless router is turned on and then reconnect the wireless router after rebooting. The soundbar will not connect if the wireless signal is too weak. Try moving the router closer to the soundbar, or eliminating any obstacles that are between the soundbar and the router, if possible.
The soundbar does not turn on automatically with the TV.
When you turn off the Soundbar while watching TV, power synchronization with the TV is disabled. Turn off the TV first.
No UHD input signal is displayed on my TV.
An additional change in settings may be required for your TV or the input source. For more information, refer to the user manual of the TV or the external device. Make sure you are using an Ultra High Speed HDMI cable certified by HDMI.org.
07 Important Notes About Service
Figures and illustrations in this User Manual are provided for reference only and may differ from actual product appearance.
08 Specifications and Guide
Soundbar Specifications
| Item | Details |
|---|---|
| Model Name | HW-Q990D |
| Weight | 17.0 lbs (7.7 kg) |
| Dimensions (W x H x D) | 48.5 x 2.7 x 5.4 inches (1232.0 x 69.5 x 138.0 mm) |
| Operating Temperature Range | +50 F to +104 F (+10 C to +40 C) |
| Operating Humidity Range | 10 % to 80 %, non-condensing |
| Storage Temperature | -4 F to +113 F (-20 C to +45 C) |
| Storage Humidity | 5 % to 95 %, non-condensing |
| AMPLIFIER Rated Output power | 246 W |
| Supported play formats | Dolby 5.1ch / Dolby Digital Plus / Dolby TRUE HD / Dolby ATMOS / DTS 5.1ch / DTS HD / DTS-HD Master Audio / DTS:X / LPCM 8Ch |
Subwoofer Specifications
| Item | Details |
|---|---|
| Subwoofer Name | PS-WQ990D |
| Weight | 25.8 lbs (11.7 kg) |
| Dimensions (W x H x D) | 8.7 x 16.3 x 16.1 inches (220.0 x 413.0 x 410.0 mm) |
| AMPLIFIER Rated Output power | 200 W |
Surround Speaker Specifications
| Item | Details |
|---|---|
| Surround Speaker Name | PS-RQ990D (LEFT/RIGHT) |
| Weight | 7.5 lbs (3.4 kg) |
| Dimensions (W x H x D) | 5.1 x 7.9 x 5.5 inches (129.5 x 201.3 x 140.4 mm) |
| AMPLIFIER Rated Output power | 210 W |
Samsung Electronics Co., Ltd reserves the right to change the specifications without notice. Weight and dimensions are approximate. For more information about the power supply and power consumption, refer to the label attached to the product (Label: Rear of the Soundbar Main Unit).
Wi-Fi Port deactivation method: Press the CH LEVEL button on the remote control of the Soundbar for 30 seconds to turn Wi-Fi On / Off.
Bluetooth Port deactivation method: Press the TONE CONTROL button on the remote control of the Soundbar for 30 seconds to turn Bluetooth On / Off.
Limited Warranty to Original Purchaser
Samsung Electronics Canada Inc. (SECA) warrants that this product is free from defective material and workmanship. SECA further warrants that if this product fails to operate properly within the specified warranty period and the failure is due to improper workmanship or defective materials, SECA will repair or replace the product at its option. All warranty repairs must be performed by a SECA Authorized Service Center.
| Service | Period |
|---|---|
| LABOR | One year (Carry-in) |
| PARTS | One year |
On carry-in models, transportation to and from the service center is the customer's responsibility. The original dated sales receipt must be retained by the customer and is the only acceptable proof of purchase. It must be presented to the authorized service center at the time service is requested.
Exclusions (What is not covered)
This warranty does not cover damage due to accident, fire, flood and/or other acts of God; misuse, incorrect line voltage, improper installation, improper or unauthorized repairs, commercial use or damage that occurs in shipping. Exterior and interior finish, lamps, glass are not covered under this warranty. Customer adjustments which are explained in the instruction manual are not covered under the terms of this warranty. This warranty will automatically be voided for any unit found with a missing or altered serial number. This warranty is valid only on products purchased and used in Canada.
Samsung Electronics Canada Inc
2050 Derry Rd West
Mississauga, On. L5N 0B9
Tel: 1-800-SAMSUNG (726-7864)
Fax: (905) 542-1199
Website: www.samsung.com/ca
