FLYINGVOICE FIP12WP

FIP12WP Senior-Friendly Big Button VoIP Phone User Manual

Model: FIP12WP | Brand: FLYINGVOICE

1. Selelekela le Ho Fetaview

The FLYINGVOICE FIP12WP is a Voice over Internet Protocol (VoIP) phone specifically designed to be user-friendly for seniors, including those in nursing homes, hospitals, or living independently. It features large, easy-to-read buttons, adjustable volume, and dedicated quick-dial keys to ensure reliable and accessible communication.

FLYINGVOICE FIP12WP Senior-Friendly Big Button VoIP Phone
The FIP12WP Senior-Friendly Big Button VoIP Phone in white.

2. Likarolo tsa Bohlokoa

  • Customized ABC Keys for Quick Dialing: Easily program the A, B, and C keys to store emergency contacts or frequently called numbers, providing instant access during urgent situations.
  • Big Buttons & HELP Key: Large, easy-to-see buttons are designed for users with reduced vision. A dedicated HELP key provides immediate access to emergency assistance.
  • Adjustable Enhanced Volume: Handset volume exceeds 90dB and speakerphone volume exceeds 110dB, ensuring clear calls even for users with hearing loss. Volume adjustments are conveniently made via on-phone buttons.
  • Red Indication Light: A bright red light on top alerts users to incoming calls or missed messages, beneficial for those with hearing impairments.
  • Moralo oa Mount-Mountable: The phone can be easily wall-mounted to save space and prevent accidental knock-overs.
  • Pontšo ea LCD ea Backlit: Provides clear visibility of time, date, and call information.
  • HD Voice Quality: Supports G.722, G.711 WB, Opus, and AMR-WB codecs for superior audio clarity.
  • Wi-Fi and PoE Support: Offers flexible connectivity options, including 2.4G Wi-Fi and Power over Ethernet (PoE) for simultaneous data and power transmission.
Close-up of FIP12WP big buttons
The FIP12WP features large, easy-to-press buttons for improved usability.
FIP12WP with quick dialing keys A, B, C, and HELP
Dedicated quick dialing keys (A, B, C) and a prominent HELP button for emergencies.
Diagram showing adjustable volume levels for handset and ringer
The FIP12WP offers adjustable volume for both the handset (90dB+) and ringer (110dB+).
FIP12WP phone mounted on a wall and on a desktop
The FIP12WP can be used on a desktop or conveniently mounted on a wall.
Official product video demonstrating the features of the FLYINGVOICE FIP12WP Big Button VoIP Phone for Seniors, including its large buttons, emergency call function, wireless and wired connectivity, HD voice quality, and easy management tools.

3. Seta

Follow these steps to set up your FIP12WP VoIP Phone:

  1. Hokela mohala oa letsoho: Plug one end of the coiled handset cord into the handset and the other end into the designated port on the phone base. Ensure it clicks securely into place.
  2. Diagram showing how to connect the handset to the phone
    Ho hokela mohala.
  3. Attach the Stand (for Desktop Use): If using the phone on a desktop, align the stand with the slots on the back of the phone and push firmly until it snaps into place. This allows for a 45-degree desktop angle.
  4. Diagram showing how to connect the stand to the phone
    Attaching the desktop stand.
  5. Ho Beha Lebota (Ha ho boikhethelo): For wall mounting, use the provided screws to secure the phone to a wall. The phone is designed for a 15-degree wall-mount angle.
  6. Diagram showing the back of the phone for wall mounting
    Wall mounting the phone.
  7. Khokahano ea Matla le Marang-rang: Connect the phone to your network and power source. The FIP12WP supports both Wi-Fi (2.4G) and Power over Ethernet (PoE) for simplified cabling. If using PoE, connect an Ethernet cable from a PoE-enabled switch or injector to the phone's LAN port. If not using PoE, connect the power adapter (not included) to the phone and a standard power outlet, then connect an Ethernet cable to the LAN port for network access.

4. Litaelo tsa Ts'ebetso

Ho etsa le ho amohela mehala

  • Ho Letsa: Lift the handset or press the speakerphone button. Dial the desired number using the large numeric keypad. Press the dial key (often represented by a phone icon) to initiate the call.
  • Using Quick Dial Keys (A, B, C): Press and hold one of the pre-programmed A, B, or C keys to automatically dial the assigned contact. These keys are ideal for frequently called family members or caregivers.
  • Emergency Calls with HELP Button: In an emergency, press the dedicated HELP button. This will automatically dial a pre-configured emergency number, providing quick access to assistance.
  • Ho Fumana Mohala: When the phone rings, lift the handset or press the speakerphone button to answer. The red indication light will also flash for incoming calls.
  • Adjusting Volume During a Call: Use the volume up (+) and volume down (-) buttons located below the keypad to adjust the handset or speakerphone volume during an active call.

Pontšo le Lipontšo

  • The backlit LCD display shows the current time, date, and call status.
  • The red indication light on top of the phone will illuminate for missed calls or new messages.

5. Tlhokomelo

To ensure the longevity and optimal performance of your FIP12WP phone, follow these maintenance guidelines:

  • Ho hloekisa: Use a soft, dry cloth to wipe down the phone's surface. For stubborn marks, a slightly damp cloth with mild soap can be used, but ensure no liquid enters the phone's openings. Do not use harsh chemicals or abrasive cleaners.
  • Thapo ea Sesebediswa sa Mohala: Periodically check the coiled handset cord for any kinks or damage. Replace if necessary to maintain clear audio.
  • Sebaka: Place the phone in a stable location, away from direct sunlight, excessive heat, moisture, and strong electromagnetic fields.
  • Phepelo ea motlakase: Ensure the power supply (if used) is securely connected and not damaged.

6. Ho rarolla mathata

If you encounter issues with your FIP12WP phone, try the following solutions:

BothataLebaka le ka khonehangTharollo
No dial tone / Cannot make callsNetwork connection issue, power issue, or VoIP service not registered.Check Ethernet cable connection or Wi-Fi status. Ensure power adapter is connected (if not using PoE). Verify VoIP service registration status on the phone's display. Restart the phone and your network router.
Ha ke utloe moletsi / Ea letsetsang ha a nkutloeVolume too low, handset not properly connected, or network quality issue.Adjust volume using the +/- buttons. Ensure handset cord is securely plugged in. Check network stability.
Red indication light is on constantlyMissed calls or new voicemail messages.Check your call history or voicemail. The light should turn off once messages are cleared.
Phone not connecting to Wi-FiIncorrect Wi-Fi password, out of range, or router issue.Double-check Wi-Fi password. Move phone closer to the router. Restart router.

If the problem persists after trying these steps, please contact FLYINGVOICE customer support for further assistance.

7. Litlhaloso

  • Nomoro ea Mohlala: FIP12WP
  • Boholo ba Sehlahisoa: 7.72 x 3.07 x 10.63 lisenthimithara
  • Mmala: Bosoeu
  • Boitsebiso: Plastiki
  • Mofuta oa Mohala: Fono ea VoIP e nang le Cord
  • Mohloli oa Matla: Corded Electric (supports PoE)
  • Mofuta oa Sisteme ea Karabo: Dijithale
  • Lisebelisoa tse Lumellanang: VoIP services, PSTN/ISDN networks, Caller ID services, Conference call-capable devices
  • Bokhoni ba Mehala ea Kopano: 3-tsela
  • Ts'ebetso ea Multiline: Ts'ebetso ea Mola o le Mong
  • Handset Volume: Ho feta 90dB
  • Speakerphone Volume: Ho feta 110dB
  • WiFi: Wi-Fi ea 2.4G
  • DSS Keys: 4 (A/B/C/HELP)
Logos of various compatible VoIP platforms
The FIP12WP is compatible with a broad range of VoIP platforms and services.

8. Tiisetso le Tšehetso

FLYINGVOICE is committed to providing high-quality products and customer satisfaction. For any technical assistance or inquiries regarding your FIP12WP phone, please utilize the following resources:

  • 1-to-1 Tech Support: Contact FLYINGVOICE directly for personalized technical support.
  • Lisebelisoa tsa Taolo ea Remote: The phone can be centrally managed via FLYINGVOICE FACS (Cloud-based) and FDC (Local Network) management tools, which may be utilized by your service provider or IT administrator for remote configuration and troubleshooting.
  • Boitsebiso ba Tiisetso: Please refer to the warranty card included with your product or visit the official FLYINGVOICE websebaka bakeng sa lintlha le lipehelo tse qaqileng tsa tiisetso.
Screenshots of remote management tools for the phone
Remote management tools allow for easy configuration and support.