Setup your Furbo

To set up your Furbo, you need a smartphone, your new Furbo Dog Camera, and a WiFi connection. Setting up is easy. Here's how:

Step 1: Download the Furbo app on your smartphone. You can get it from The App Store for iOS devices or Google Play for Android devices.

Download on the App Store

GET IT ON Google Play

Step 2: Enable Bluetooth on your mobile phone.

Step 3: Plug in your Furbo and wait until you see a green light. If the light does not turn green, please perform a Hard Reset.

Step 4: Create a Furbo account. Open the Furbo app and tap "New Furbo User". If you already have an account, tap "Already have an account? Sign In" and enter your Furbo email and password.

Step 5: Choose the device type you wish to set up.

Step 6: Connect your Furbo Camera. Your Furbo app should start searching for the Furbo Dog Camera device in setup mode (indicated by a green light). If you encounter issues or an error message like 'Can't connect to your Furbo', refer to the Error Message: 'Can't connect to your Furbo' section for assistance.

Step 7: Connect to WiFi. Select the WiFi network you want to connect your Furbo to. Ensure your WiFi connection is 2.4GHz. If your network is dual-band, connect only to the compatible 2.4GHz band.

Step 8: Enter WiFi password. Wait a few minutes while your Furbo is being set up.

Step 9: Name your Furbo. Once setup is complete, you will be prompted to name your Furbo.

Step 10: Choose a name from the list or tap "Add Custom Name" to create your own name.

Step 11: Confirm name. Tap Next, then type your custom name.

Step 12: Save settings. Tap Save.

Onboarding Experience: After naming your device, you will be guided through simple onboarding steps to ensure your pet is comfortable interacting with Furbo. Read and slide through each step, following the instructions. Here is a sample of the onboarding experience:

Step 1: Use your dog's favorite treat. Use treats that are around 0.5 inches in diameter, are DRY, FIRM, and ROUND for best treat-toss results.