User Manual

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FIG 1 Sprout Stride TWS Bluetooth Earbuds

Sprout Stride TWS Bluetooth Earbuds

Sprout is proud to be an Australian owned brand. Starting small in 2011, we are now one of the largest single-branded accessory providers in Australia. We have an extensive range that highlights our pursuit of innovation across a growing number of technology categories.

Our mission is to inspire new and better experiences, by designing products that enhance your digital life.

 

What’s in the box?

Thank you for purchasing the Stride TWS True Wireless Earbuds.

For optimum performance and safety, please read instructions carefully before usage.

Please keep this manual for future reference.

  • 1x Stride True Wireless earbud (Stride I)
  • 1x Stride True Wireless earbud (Stride II)
  • 1x Charging case
  • 1x Charging cable
  • 1x User manual
  • 1x A pair of smaller rubber earbuds
  • 2x Active ear hooks

 

Product Overview

  1. Multifunction buttons (Sprout leaf logo)
  2. Microphone
  3. USB Type-C charging port
  4. Earbuds indicator light (same hole as microphone)
  5. Charging case battery level indicator
  6. Charging contact
  7. Active ear hooks
  8. Wireless charging contact

FIG 2 Product Overview

 

First use of earbuds

Place the two earbuds into the charging case and then fully charge the case and earbuds before first use. The recommended charging time is 1-2 hours.

Turn on/off

  1. The earbuds will turn on automatically when taken out of the charging case. To manually turn on, press and hold the multifunction button on both earbuds for 3 seconds.
  2. The earbuds will turn off automatically when placed back in the charging case with the lid closed*.To manually turn off, press and hold the multifunction button on both earbuds for
    5 seconds.

*If you place earbuds in case and leave lid open, they will remain connected to the paired device for 5 minutes before turning off.

 

Automatic pairing first time

The Stride TWS’s Bluetooth pairing will start automatically when turned on for the first time.

Stride TWS will remember the last device paired and if the device is within Bluetooth range, Stride TWS will automatically search and pair with the device.

FIG 3 Automatic pairing first time

 

Manual Bluetooth pairing

  1. True Wireless stereo connection (earbud to earbud)
  • LED flashing blue (both sides) –
    True Wireless earbuds now in pairing mode.
  • LED flashing blue/red (Stride TWS l)
    LED turns off (Stride TWS ll) –
    True Wireless earbuds now connected to each other.

FIG 4 Manual Bluetooth pairing

2. Bluetooth connection (earbuds to device)

  • The earbuds will enter pairing mode when they are turned on.
  • LED flashing blue/red (Stride TWS I) LED turns off (Stride TWS II) – pairing mode.
  • LED turns off (both earbuds) – connected to a device.

FIG 5 Bluetooth connection

How to attach active ear hooks

  1. Stride TWS includes active ear hooks to add an additional wearing option, particularly for those engaged in active exercise.
  2. To connect the active ear hooks, gently insert the active ear hook plug into the base of the earbud*. Guide pins will assist in alignment.
  3. Once fully inserted, rotate the ear hook clockwise 15 degrees to engage the locking mechanism.
  4. To disconnect active ear hook, rotate 15 degrees clockwise. When you feel the lock mechanism release, gently withdraw the ear hook from the base of earbud*.

*Do not force either earbud or active ear hook. If force is required, remove the ear hook and begin alignment process again.

Please note: while using active ear hooks, the earbuds I and II are designed to be used on the opposite ear to when used stand alone.

FIG 6 How to attach active ear hooks

 

Charging the earbuds

Charge the earbuds by placing them into the charging case and carefully aligning the wireless contacts on both the earbud and case.

LED indications on left and right of the charging case battery LED indicator bar will illuminate while charging the earbuds.

LED indicators will turn off when earbuds are fully charged.

 

Charging the case

Charge the case with USB Type-C cable or by placing the case on a compatible wireless charger.

 

Charging case battery LED indicator

FIG 7 Charging case battery LED indicator

 

FIG 8 Charging case battery LED indicator

FIG 9 Power & Music

FIG 10 Call & Voice Assistant

 

Troubleshooting

Reset
If you are experiencing issues with your earbuds, such as failure of TWS pairing or functionality issues, you can try to reset your earbuds.

  1. Forget the ‘Stride TWS’ in your device’s Bluetooth list.
  2. Take both earbuds out of the charging case.
    Tap and hold the multifunction button on both earbuds for 5 seconds to turn them off.
  3. Tap and hold the multifunction buttons on both earbuds for 10 seconds, until the red and blue indicator flashes rapidly.                                                                                          Note: You can reset the left and right earbuds independently or at the same time.
  4. The earbuds have been reset to the default settings. Then to re-connect to your device refer to ‘Bluetooth pairing’ above.

Note: Turn off automatically
The earbuds will turn off automatically after 5 minutes if they have not paired with any device via Bluetooth. When in low battery, they will turn off automatically as well.

 

Specifications

  • Model: Stride TWS
  • Chip: Qualcomm QCC3020
  • Bluetooth version: 5.0
  • Bluetooth profile: HFP/HSP/AVRCP/A2DP
  • Audio codes: aptX, AAC, SBC
  • Connection distance: Up to 15 metres / 50 feet
  • Driver: 13mm
  • Microphone sensitivity: -42dB 1dB
  • Audio frequency range: 20-20KHz
  • Playtime (varies by volume level and content): earbuds up to 6 hours (50% volume)
    charging case up to 24 hours (50% volume)
  • Battery: earbuds 40mAh; charging case 500mAh
  • Input: charging case 300mAh max
  • Charging time: earbuds about 1 hour 20 minutes; charging case about 1 hour 30 minutes
  • Standby: earbuds about 60 hours; charging case 90 days
  • Dimensions: earbuds (each) 39×16.5×16.8mm; charging case 48x23x57.5mm
  • Weight: earbuds (each) about 4g; charging case 37g
  • Operating temperature: -100C to 500C Celsius

 

Care and Maintenance

If this product is not used for a long period of time, it’s recommended to recharge it at least once a month to extend its life and maintain the normal use performance.

Keep the product in a dry location.

Do not dispose of this product in fire as batteries may explode or leak.
To clean the product, use a lightly dampened cloth in water to clean the exterior.

Do not disassemble this product. It contains no user serviceable parts.

 

Important Safety Information

  1. Reduce sound volume on Stride TWS earbuds in high-traffic areas, such as roads or crosswalks. Not doing so may result in accidents due to slowed reaction times or inability to hear surroundings.
  2. Do not place Stride TWS earbuds near any flame sources, such as lighted candles or fires.
  3. Do not place Stride TWS charging case on a wireless charger when conductive materials, such as metal objects and magnets, are placed between the charging case and the wireless charger. The charging case may not charge properly, may overheat or cause damage.
  4. Children are at risk of choking if the Stride TWS earbuds are swallowed. Please keep out of reach from children.

Cautions (indicates a potentially hazardous situation which if mishandled could result in moderate personal injury and /or property damage):

  1. Do not put Stride TWS in your ears without the tips. Doing so may hurt your ears. Do not pull the tip excessively when you attach/detach it. The wing tip may tear.
  2. Do not pierce, crush, dent, or deform Stride TWS in any way.
  3. Do not attempt to service Stride TWS yourself. Opening or removing covers may expose you to hazards and will void the manufacturer’s warranty.
  4. To prevent risk of fire or electric shock, avoid overloading wall outlets, extension cords, or integral convenience receptacles.
  5. Prevent the charger from contact with conductive materials, such as liquids, dust, metal powders, and pencil leads.

 

Consumer Guarantee

Our Goods come with consumer guarantees under Australia Consumer Law. Under this legislation you are entitled to a replacement or refund for a major failure, and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if they are not of acceptable quality and the failure is not a major failure. If you have any questions about your rights in relation to this product, please return it to point of sale or contact us at www.sproutinc.com.au.

For more information about your rights under Australia Consumer Law go to www.accc.gov.au.

Your Stride TWS True Wireless Earbuds are warranted to the original owner for 24 months from the date of purchase against defects in material and workmanship under normal use and service. The warranty does not cover misuse of this product and liability will not exceed the purchase price of the product. If you have any problems while using the product, please do not hesitate to contact our customer support team.

For warranty and technical support please visit sproutinc.com.au or email [email protected]

Thank you for choosing a Sprout product.

 

FIG 11 Sprout Stride TWS Bluetooth Earbuds

Sprout Accessories Pty Ltd
Ph: 07 3624 6666 W: Sproutinc.com.au
E: [email protected]

 

Read More About This Manual & Download PDF:

Sprout Stride TWS Bluetooth Earbuds User Manual – Optimized PDF
Sprout Stride TWS Bluetooth Earbuds User Manual – Original PDF

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