Spark Smart Modem 3
Product Information
Specifications
- Product Name: Spark Smart Modem 3
- Connection Types: Fibre, ADSL/VDSL
- Wireless Connectivity: WiFi
- Wired Connectivity: Ethernet
Set up your Spark modem on Fibre
Things you’ll need from the box
How to connect your modem on a Fibre connection
- Plug the modem into a power supply.
- Connect the BLUE ethernet cable from the modem’s Fibre port to the Fibre box’s port labelled LAN1 or GE1. If there’s already something there or the light doesn’t come on, try a different port.
NOTE: The colour of the ports on the modem and the Fibre box (ONT) may not be the same as the BLUE ethernet cable.
How to connect your landline on a Fibre connection
If you have integrated wiring
Locate a jackpoint within your house and plug your phone directly into the jackpoint.
OR
If you don’t have integrated wiring
From your Fibre box (ONT), plug your phone into the Fibre box’s phone port.
NOTE: The phone port can be labelled POTS1, TEL or TEL1. If the light doesn’t come on and your Fibre box has another phone port, plug in to POTS2 or TEL2 instead.
How do I know if I have integrated wiring?
- From your Fibre box (ONT), check if there’s a cable already plugged in to the phone port of the Fibre box (ONT).
- If the cable is connected to a jackpoint or another device, this means you have “Integrated wiring”
Set up your Spark modem on ADSL/VDSL
Things you’ll need from the box
How to connect your modem on an ADSL/VDSL connection
If you have a standard jackpoint (BT) only
- Plug the modem into a power supply.
- Connect the GREY cable from the modem’s DSL port to the filter’s ADSL port.
- Connect the filter to the jackpoint.
If you have an internet jackpoint (RJ45)
- Plug the modem into a power supply.
- Connect the BLACK VDSL cable from the modem’s DSL port to the jackpoint directly.
How to connect your landline on an ADSL/VDSL connection
Plug the phone cable into the filter’s PHONE port and the filter into any jackpoint.
NOTE: If you have an internet jackpoint you can simply connect your phone into the jackpoint without the filter.
How to connect your devices
Wireless devices (WiFi)
From your device’s WiFi menu select the matching WiFi name and enter the WiFi password to connect.
NOTE: The WiFi name and password is located on the back of the modem.
Slide off the sticker with the WiFi details on it to see additional info.
Wired devices (Ethernet)
Connect the YELLOW ethernet cable from the modem’s LAN port to the device’s LAN port.
Personalise your modem settings
Access the modem’s web interface
- Open your device’s internet browser, for example, Google Chrome, Safari or Mozilla Firefox.
- Type http://192.168.1.254 in the address bar and press enter.
- Sign in with the default credentials below:
- Username – admin
- Password – admin
You’ll be prompted to change the default password of the modem to enhance the security. 
Change the WiFi name and password
- Select WLAN from the menu on the left.
- Replace the default WiFi name next to SSID field with your preferred WiFi name.
- Replace the default WiFi password next to WPA Pre-shared Key field with your preferred WiFi password.
- Scroll to the bottom of the page and select Save settings to save the changes you’ve made.
Changing authentication protocol from PPPoE to DHCP
- Select Network from the left-hand side menu.
- Select WAN from top menu.
- Ensure the WAN Type drop-down is Ethernet WAN
- Select Edit beside the WAN connection that has status ‘Enabled’ from the summary.
- Change the WAN Connection Type from PPPoE to Automatic IP
Click Save settings to save the changes you’ve made.- It will take 5-10 minutes for the modem to reconnect using DHCP.
Troubleshooting
Check and fix your internet using the Spark app
Did you know?
If you download the Spark app and add your broadband account you can check and fix problems with your internet.
The app can:
- Run tests to determine what the issue is
- Book a technician if there is a fault detected on the Spark network
- Guide you through setup related issues
- Connect you to our Spark advisor if you need further assistance
To download the app, go to the Apple App Store or Google Play Store and search Spark NZ.
How do I add my broadband account in the Spark App?
- In the MySpark section, choose Products.
- Scroll down and tap Add a new or existing product.
- Follow the prompts to add your broadband service.
How do I check my internet in the app?
From the Spark app
Spark services
You can start a self-check by selecting your broadband then Check connection.
Using the QR code
Scan the QR code with your smartphone camera or QR code reader app. You can also book a call to run guided checks.
What do the lights mean?
| Internet LED behaviour Description | |
| No lights | Modem is not connected to the power or is faulty |
| Solid green | Modem is on |
| Flashing blue | DSL connection is being established |
| Solid blue | DSL connection is established |
| Solid red | Modem is not connected to the internet |
| Solid green | Modem is connected to the internet |
| Solid orange | Modem is in Bootstrap Protocol (BOOTP) mode |
| Flashing green | Modem firmware is being upgraded |
| Wi-Fi/WPS LED behaviour Description | |
| No lights | WiFi is off |
| Solid red | WiFi is on with no security password |
| Solid blue | WiFi is on with security password |
| Flashing blue | WiFi is on with security password and is transmitting data to a connected device(s) |
| Solid blue & flashing red | WiFi Protected Setup (WPS) is progress |
Common issues
| Issues | Possible reasons | How to fix |
| My internet has stopped working |
|
|
| My internet is really slow |
|
|
| My internet keeps dropping out |
|
|
| I cannot connect my device to the WiFi |
|
|
Scan to check internet
Check and fix your internet by scanning the QR code using your mobile phone camera or QR code reader Frequently Asked Questions
Need assistance?
If you are still having issues go to spark.co.nz/help to chat or book a call with us.
Download the app
Documents / Resources
 |
Spark Smart Modem 3 [pdf] User Guide 20250117_smart-modem-3-qsg-v2, Smart Modem 3, Modem 3 |
