Monitoring LED Indicators
Instruction Manual
Refer to this guide for SunPower Monitoring LED status, indications, and troubleshooting instructions.
For PVS devices with a single LED, please refer to the color codes below.
 |  |
LED Color | Operation Mode | Recommended Action |
NOT | Powered off | Verify connection to a power source. |
| Normal | No action necessary |
| Boot-up operation | |
| Update underway | |
| Error | Please refer to the FAQs of your monitoring application for a troubleshooting guide, contact Customer Support through the mySunPower app or call 1-800-SUNPOWER |
| LED | Normal | Error Indication |
Power | ON (BLUE) | OFF PVS device is not powered on. Please check your connection to a power source. |
Inverter or AC Module | OFF ON (RED) | We aren’t receiving data from one or more of the SunPower solar system devices at your site for one of these reasons: weather conditions are not favorable for solar production or there is a problem with your system. |
Device Communication | OFF | ON (RED) There might be an issue with the equipment that sends us your site’s energy data. Don’t worry, your solar system is most likely operating normally. |
Cellular Communication | OFF | ON (RED) Your SunPower PVS monitoring system is experiencing issues connecting to your home internet and cellular communication, which may be enabled for service support. |
Internet Communication | OFF | ON (RED) Your SunPower PVS monitoring system is experiencing issues connecting to your home internet. This could be due to a weak signal between your wireless router and your PVS device, a change to your WiFi network or password, or a loss of connection from your internet provider. |
Please refer to the FAQ section of your monitoring app for a troubleshooting guide or contact Customer Support through the mySunPower app or call 1-800- SUNPOWER
Documents / Resources
 | SUNPOWER Monitoring LED Indicators [pdf] Instructions Monitoring LED Indicators |
