NINJA NC701C Series Soft Serve and Ice Cream Machine Ice Cream Makers User Guide

Intended Use: Indoor and household
Manufacturer: SharkNinja
Model: Swirl Creamerizer™
Power Source: ElectricAttachments: Provided by SharkNinja or recommended by the manufacturer
Safety Precautions: Detailed in the user manual

IMPORTANT SAFETY INSTRUCTIONS

PLEASE READ ALL INSTRUCTIONS BEFORE USE • FOR HOUSEHOLD USE ONLY

WARNING
To reduce the risk of injury, fire, electrical shock or property damage, basic safety precautions must always be followed, including the following numbered warnings and subsequent instructions. Do not use appliance for other than intended use.

Read all instructions prior to using the appliance and its accessories.
Carefully observe and follow all warnings and instructions. This unit contains electrical connections and moving parts that potentially present risk to the user.
Take inventory of all contents to ensure you have all parts needed to properly and safely operate your appliance.
Turn the appliance OFF, then unplug the appliance from the outlet when not in use, before assembling or disassembling parts, and before cleaning. To unplug, grasp the plug by the body and pull from the outlet. NEVER unplug by grasping and pulling the flexible cord.
Before use, wash all parts that may contact food. Follow washing instructions covered in this instruction manual.
Before each use, inspect Creamerizer™ Paddle for damage. If paddle is bent or damage is suspected, contact SharkNinja to arrange for replacement.
DO NOT use this appliance outdoors. It is designed for indoor household use only.
This appliance has a polarized plug (one prong is wider than the other). To reduce the risk of electric shock, this plug will fit in a polarized outlet only one way. If the plug does not fit fully in the outlet, reverse the plug. If it still does not fit, contact a qualified electrician. DO NOT modify the plug in any way.
DO NOT operate any appliance with a damaged cord or plug, or after the appliance malfunctions or is dropped or damaged in any manner. This appliance has no user-serviceable parts. If damaged, contact SharkNinja for servicing.
This appliance has important markings on the plug. The entire supply cord is not suitable for replacement. If damaged, please contact SharkNinja for service.
Extension cords should NOT be used with this appliance.
To protect against the risk of electric shock, DO NOT submerge the appliance or allow the power cord to contact any form of liquid.
DO NOT allow the cord to hang over the edges of tables or counters. The cord may become snagged and pull the appliance off the work surface.
DO NOT allow the unit or the cord to contact hot surfaces, including stoves and other heating appliances.
ALWAYS use the appliance on a dry and level surface.
DO NOT allow children to operate this appliance or use as a toy. Close supervision is necessary when any appliance is used near children.
This appliance is NOT intended to be used by people with reduced physical, sensory, or mental capabilities, or lack of experience and knowledge, unless they have been given supervision or instruction concerning use of the appliance by a person responsible for their safety.
ONLY use attachments and accessories that are provided with the product or are recommended by SharkNinja. The use of attachments not recommended or sold by SharkNinja may cause fire, electric shock, or injury.
NEVER place the Swirl Creamerizer™ Paddle on the motor base without it first being attached to the outer bowl lid and the lid being attached to the outer bowl.
Keep hands, hair, and clothing out of the container when loading and operating.
During operation and handling of the appliance, avoid contact with moving parts.
DO NOT fill containers past the MAX FILL lines.
DO NOT operate the appliance with an empty container.
DO NOT microwave the containers or accessories provided with the appliance, except the CREAMi® Swirl Pint. The pint can be microwaved.
DO NOT microwave the pint for more than 8 minutes at a time. Wait until cooled before microwaving again.
NEVER leave the appliance unattended while in use.
DO NOT mix hot liquids. Doing so may result in pressure buildup and steam exposure that can pose a risk of the user being burned.
DO NOT process dry ingredients without adding liquid to the pint. It is not intended for dry blending.
DO NOT perform grinding operations.
NEVER operate the appliance without lids in place. DO NOT attempt to defeat the interlock mechanism. Ensure the container and lid are properly installed before operation.
Before operation, ensure all utensils are removed from containers. Failure to remove utensils can cause containers to shatter and potentially result in personal injury and property damage.
Keep hands and utensils out of containers while mixing to reduce the risk of severe personal injury or damage to the unit. A scraper may be used ONLY when the processor is not running.
DO NOT carry the unit by the handle of the outer bowl. Hold the unit by grasping both sides of the unit under the head.
DO NOT process hard, loose ingredients or ice. This appliance is not intended to process loose frozen fruit, a block of solid ice, or ice cubes.
DO NOT freeze the pint at an angle. Pints must be placed on a level surface in the freezer. Pints frozen at an angle should NOT be processed.
The maximum rating wattage can be achieved with the following recipe: Set the freezer to 3°F (-16°C) and let the freezer stabilize. Whisk 1 box of instant chocolate pudding powder (165 grams) with 3 cups (710 ml) of milk for 2 minutes. Pour base into an empty Creami® Swirl Pint up to the MAX FILL line. Place the pint in the freezer for 17.5 hours. Process the base using the RE-SPIN program.
SAVE THESE INSTRUCTIONS

PARTS

NOTE: Unit colour, number of pints, and programs may vary by model.

A Motor Base (attached power cord not shown)
B Outer Bowl Lid
C Creamerizer™ Paddle
D Swirl Lid
E 16 oz. (475 ml) CREAMi® Swirl Pint with Nozzle
F Outer Bowl
G Dispense Lid
H Swirl Press

BEFORE FIRST USE

IMPORTANT: Review all warnings before proceeding.

NOTE: All attachments are BPA-free and top-rack dishwasher safe. Ensure the paddle, pint, outer bowl, and lids are all separated before placing in the dishwasher.

DID YOU KNOW?
You can use the outer bowl to carry the CREAMi Swirl Pint after removing it from the freezer.

Remove all packaging materials from the unit.
Wash containers, lids, and paddle in warm, soapy water. Use a dishwashing utensil with a handle to clean the paddle.
Thoroughly rinse and air-dry all parts.
Wipe control panel with a soft cloth.

FEATURES

Use the Power button to turn the unit on or off.

INSTALL LIGHT Light will illuminate when unit is not fully assembled for use. If light is blinking, ensure the outer bowl is properly installed. If light is solid, check that the paddle is installed.
COUNTDOWN TIMER Counts down remaining program time in minutes.
READY LIGHT When all parts are correctly installed, the ready light will remain solid until processing or dispensing begins.
PROCESSING MODE When selecting a processing mode, some programs may illuminate under both Soft Serve and Scoop. For programs that illuminate under Scoop, output will be harder and denser. For programs that illuminate under Soft Serve, output will be softer and lighter.
NOTE: If you plan to dispense your creation, we recommend using SOFT SERVE mode.
ONE-TOUCH PROGRAMS Each one-touch program is intelligently designed to whip up delicious creations. Programs vary in length and speed, depending on optimal settings, to get perfectly creamy results for that type of recipe.
NOTE: To cancel an active program, press the power button.
SCOOP PROGRAMS ICE CREAM
Designed for traditionally indulgent recipes. Great for turning dairy and dairy-alternative recipes into thick, creamy, scoopable ice creams.
LITE ICE CREAM
Designed for the health conscious to make keto, paleo, and vegan recipes that are low in sugar and/or fat or use sugar substitutes.
SORBET
Transform fruit-based recipes with high water and sugar content into creamy delights.
GELATO
Transforms cooked bases into rich, dense, Italian-style ice cream.
FROZEN YOGURT
Easily transform your favourite store-bought yogurts into healthy, creamy frozen treats with the touch of a button. When making frozen yogurt, ensure you are using full-fat yogurt with added sugar. Do not process nonfat yogurt or yogurt with no added sugar.
MILKSHAKE
Designed to create quick and thick milkshakes by combining your favourite ice cream (store bought or homemade), milk, and mix-ins.
MIX-IN
Designed to fold in pieces of candies, cookies, nuts, cereal, or frozen fruit to customize a just-processed base or store-bought treat.
NOTE: Mix-ins are not recommended for soft serve recipes.
SOFT SERVE PROGRAMS ICE CREAM
Designed to bring the ice cream shop home. Expand upon classic soft-serve vanilla and chocolate for a whole new world of light, airy, fun flavours.
LITE ICE CREAM
Take classic soft-serve recipes to the next level with lower-fat, lower-sugar, and/or sugar-substitute options. Choose when processing paleo or vegan recipes.
FRUIT WHIP
Fruit Whip has the consistency of soft-serve but uses a dairy-free fruit base, resulting in a sweet, tangy fruit flavour for a light, refreshing treat.
FROZEN CUSTARD
Elevate custard-based recipes with richer, creamier, swirlable textures.
FROZEN YOGURT
Create yogurt-shop quality treats ready for dispensing. Mix your favourite store-bought yogurts with milk and spin to create light, airy, fro-yo-shaped results.
SCOOP/SOFT SERVE PROGRAMS CREAMiFIT™
A unique program for high-protein, lower-calorie, low-sugar bases. Offers a faster, longer program to whip air through ingredients at the touch of a button.
RE-SPIN
Designed to ensure a smooth texture after running one of the one-touch programs. Re-spin is often needed when the base is very cold (-7°F [-22°C]) and the texture is crumbly rather than creamy.

FREEZING TIPS

For best results, set your freezer between 9°F (-13°C) and -7°F (-22°C). The CREAMi® Swirl is designed to process bases within this range. If your freezer is within this range, your pint should reach the appropriate temperature.
DO NOT freeze the Swirl Pint at an angle. Place the Swirl Pint on a level surface in the freezer.
Upright freezers work best. A chest freezer is not recommended, as they tend to reach extremely cold temperatures.
Freeze the base for at least 24 hours. While it may be frozen, the base needs to reach an even colder temperature before it can be processed.
Make the most of your time by prepping several Swirl Pints at once. Keep these Swirl Pints in your freezer to Creamify™ on demand whenever a craving strikes.
Don’t want to wait 24 hours? Customize store-bought ice cream with mix-ins or make a milkshake.
To customize store-bought ice cream, scoop the ice cream into a Swirl Pint and skip to step 11a.

This is NOT a blender.

DO NOT process a solid block of ice or ice cubes.
DO NOT make a smoothie or process hard, loose ingredients.
Fruit must be crushed to release its juice or combined with other ingredients and frozen before processing.

USING THE CREAMi SWIRL

IMPORTANT: Review all warnings before proceeding.

Add ingredients to the CREAMi Swirl Pint. DO NOT add ingredients past the MAX FILL line. For recipe inspiration, choose from hundreds of recipes at ninjakitchen.ca.
If the recipe requires the ingredients to be frozen, snap the lid on the Swirl Pint and freeze for at least 24 hours.

NOTE: The unit must be plugged in BEFORE assembly. The unit will not run if the outer bowl is installed before the unit is plugged in.
Plug in the unit and place on a clean, dry, level surface such as a countertop or table.
When the base is prepped or frozen, remove the Swirl Pint lid and place the Swirl Pint in the outer bowl.

NOTE: DO NOT process the Swirl Pint if ingredients have been frozen at an angle or if the Swirl Pint has been scooped out of and then re-frozen unevenly.
Always smooth out the surface of a processed treat before re-freezing. If frozen unevenly, put the Swirl Pint in the fridge to allow the ingredients to melt, then whisk to combine ingredients. Re-freeze, making sure the Swirl Pint is on a level surface in the freezer.

IMPORTANT: Review all warnings before proceeding.
Pull back and hold the WHITE paddle latch on the top of the outer bowl lid, then insert the Swirl Creamerizer™ Paddle in the bottom of the lid. Release the latch to secure the paddle. When fully installed, the latch will be centered and the paddle will be slightly loose.
Position the tab of the lid just slightly to the right of the outer bowl handle so the lines on the lid and handle align. Rotate the lid clockwise to lock.
With the unit plugged in, place the outer bowl onto the motor base with the handle centered below the control panel. Twist the handle to the right to raise the platform and lock the bowl in place, signaled by a click.
Press the power button to turn on the unit. If the outer bowl is properly installed, the control panel will illuminate and the READY indicator will be solid. Select SOFT SERVE or SCOOP as your processing mode. Then select the program that matches your base. The timer will count down the program. The program will automatically stop when complete.

NOTES: If the install light is flashing, the unit is not fully assembled for use. First ensure the outer bowl is correctly installed. If the outer bowl is installed, check the paddle is also installed. Make sure you plug in the unit BEFORE installing the bowl.
When program is complete, remove the outer bowl by holding the bowl release button on the left side of the motor base and twisting the handle back to the centre. As the handle is twisted, the platform will lower the bowl. Pull the bowl straight back toward to you to remove.
To remove lid, press the lid unlock button and twist the lid counterclockwise.

NOTE: The unit does not allow One-Touch Programs to be run back to back. Between programs, lower the bowl and check the results before proceeding
11a FOR SCOOP RECIPES ONLY If adding mix-ins, use a spoon to create a 1 1/2-inch (4 cm) wide hole that reaches the bottom of the processed portion of the Swirl Pint. Add chopped or broken mix-ins to the hole in the Swirl Pint and repeat steps 6–10 to process again using the same processing zone and the MIX-IN program.

MIX-IN TIPS
- Add 1/4 cup (40 g) of crushed candies, frozen fruits, chopped nuts, chocolate pieces, and more.
- When adding several different types of mix-ins, do not exceed 1/4 cup (40 g) in total. Adjust the quantity of mix-ins to taste, ensuring the outer bowl lid can still comfortably close over the Swirl Pint. Hard mix-ins will remain intact.
- Mix-ins like chocolate, candy, and nuts will not be broken down during the MIX-IN program. Use mini chocolate chips and candies or pre-chopped ingredients.
- Soft mix-ins will get broken down. Mix-ins like cereal, cookies, and frozen fruit will end up smaller after the MIX-IN program. Use bigger pieces of soft ingredients.
- For ice cream and gelato, fresh fruit, sauces, and spreads are NOT recommended as mix-ins. Adding fresh fruit, fudge, and caramel sauces will water down your treat. Chocolate hazelnut spread and nut butters also do not mix well. Frozen fruit or
- chocolate/caramel shell toppings are recommended.
  11b If not adding mix-ins, RE-SPIN can be used on a crumbly or powdery Swirl Pint to make it more creamy. RE-SPIN is often needed for very cold bases.
  If the treat is smooth and scoopable, go to step 12. If the base is crumbly or powdery, repeat steps 6–10 to process again using the RE-SPIN program
  
  NOTE: Do not RE-SPIN before using the MIX-IN program.
Lift the Swirl Pint out of the outer bowl and enjoy OR continue on to prep for dispense.
Locate the WHITE dispense lid. Place and twist the dispense lid onto the pint.
Install pint by aligning the blue pint tab with the blue tab on the dispense area on the left of the unit. Twist until you hear a click.
Pull out the drip tray from the base of the unit.
Then, twist the WHITE pint base clockwise until it fully extends towards you to the OPEN position.
NOTE: If you forget this step, you will receive a flashing “E” error when you attempt to dispense.
To dispense, pull the handle towards you. The farther you pull the handle, the faster the output will dispense. To stop dispensing, let go of the handle.
NOTE: It will take about 15 seconds for the output to come out of the nozzle
If you still have ice cream remaining in your pint, press the RETRACT button to retract the Swirl Press.

NOTE:
- Your swirl press will automatically retract once the pint is fully empty.
- If you still have ice cream remaining in your pint, press the RETRACT button it retract the plunger for pint removal
To release your pint, press and hold the RELEASE button while twisting the pint counterclockwise.
Rinse the outer bowl lid to remove any sticky residue or pieces wedged in the Swirl Creamerizer™ Paddle. Then detach the paddle by pressing the latch on the top of the outer bowl lid. For easy cleanup, release paddle directly into the sink.

NOTE: If you dispensed your ice cream, remove the dispense lid and nozzle from the pint. To detach the plunger, hold the plunger latch on top of the lid.
Turn off the unit by pressing the power button. Unplug the unit when finished. Refer to the Care & Maintenance section for cleaning and storage instructions.
Didn’t finish your Swirl Pint? Ensure the base of your Swirl Pint is closed and any ice cream is rinsed out from the nozzle cavity. Flatten the top of your frozen treat with a spoon or spatula before refreezing. If the treat is hard after re-freezing, process it again on the program used to make it. If it’s soft, just scoop and enjoy it.

NOTE: If your treat contains mix-ins, processing again will further crush your mix-ins and create a new flavour.

CARE & MAINTENANCE

CLEANING

NOTE: Before cleaning, remove the Swirl Creamerizer™ Paddle from the outer bowl lid by rinsing the lid and then pressing the paddle latch.

Hand-Washing
Wash containers, lids, Swirl Press, and paddle in warm, soapy water. Use a dishwashing utensil with a handle to clean the paddle. Thoroughly rinse and air-dry all parts.
Dishwasher
Containers, lids, Swirl Press, and paddle are top-rack dishwasher safe. Ensure the paddle, Swirl Pint, outer bowl, and lids are all separated before placing them in the dishwasher.
Outer Bowl Lid
Remove paddle before cleaning the outer bowl lid as ingredients may be stuck under the paddle. Then run warm water through the paddle release lever and out the drain holes on either side. Position the lid with the lever side down to fully drain the lid. Remove the dark grey rubber lip seal wrapped around the middle of the underside of the outer bowl lid. Then hand wash the lid and seal with warm, soapy water or place in the dishwasher.
Dispense Lid
Remove swirl press before cleaning the dispense lid as ingredients may be stuck under the swirl press. Then run warm water through the swirl press release lever and out the drain holes on either side.
Swirl Press
Remove swirl press before cleaning the dispense lid as ingredients may be stuck under the swirl press. Then run warm water through the swirl press release lever and out the drain holes on either side.
Motor Base
- Unplug the motor base before cleaning. Wipe motor base with a clean, damp cloth. Do not use abrasive cloths, pads, or brushes to clean the base.
- Using a damp cloth, wipe the spindle below the control panel after each use.
- If liquid is trapped between the motor base and the platform, raise the platform to clean. Place the outer bowl onto the motor base with the handle centered below the control panel. Twist the handle to the right to raise the platform. Then use a damp cloth
- to clean the area between the base and the raised platform.

Dispense Area
Unplug the motor base before cleaning. Wipe dispense area with a clean, damp cloth. Do not use abrasive cloths, pads, or brushes to clean the base.

STORING

For cord storage, wrap the cord with the hook-and-loop fastener near the back of the motor base.
DO NOT wrap the cord around the bottom of the base for storage.
Do store any remaining attachments alongside the unit or in a cabinet where they will not be damaged or create a hazard.

RESETTING THE MOTOR
This unit features a unique safety system that prevents damage to the motor and drive system should you inadvertently overload it. If the unit is overloaded, the motor will be temporarily disabled. Should this occur, follow the reset procedure below.

Unplug the unit from the electrical outlet.
Allow the unit to cool for approximately 15 minutes.
Remove the outer bowl lid and paddle. Ensure no ingredients are jamming the lid assembly.
IMPORTANT: Ensure that maximum capacities are not exceeded. This is the most typical cause of appliance overload.
NOTE: DO NOT process a solid block of ice or ice cubes. DO NOT make a smoothie or process hard, loose ingredients. Fruit must be crushed to release its juice or combined with other ingredients and frozen before processing.

TROUBLESHOOTING GUIDE

WARNING To reduce the risk of shock and unintended operation, turn power off and unplug unit before troubleshooting.

Unit moves on counter while processing.
Make sure the countertop and the feet of the unit are clean and dry.
Frozen treat is liquid, not solid, after processing.
- If a base is soft after processing, put the CREAMi® Swirl Pint back in the freezer for several hours or until desired consistency is reached.
- For best results, freeze base for at least 24 hours and process immediately after removing from the freezer. If the processed base is still not firm, try setting your freezer to a colder temperature. The unit is designed to process bases between 9°F and -7°F.
- The proportion of fat or sugar may be too high in your recipe. Consult the inspiration guide and use the included recipes as a guide for best results.
Frozen treat looks crumbly or powdery after processing.
- When bases are frozen in very cold freezers, they may come out crumbly. After running a One-Touch Program, use the RE-SPIN program to make your frozen treat smoother and creamier.
- The proportion of fat or sugar may be too low in your recipe. Consult the inspiration guide and use the included recipes as a guide for best results.
One-Touch Programs will not illuminate.
- Ensure the unit is plugged into a working outlet before installing the outer bowl. Then press the power button to select a program.
- Make sure the unit is fully assembled for use. If the unit is powered on and the outer bowl is not installed correctly, the install light will flash. If the paddle is not installed correctly, the install light will illuminate. All One-Touch Programs will be available, when the unit is fully assembled and a processing mode has been selected.
- The unit does not allow you to run programs back to back. Between programs, lower the bowl and check the results before raising the bowl and running another program.
Install light is flashing.
- For processing: The outer bowl is not installed or is not installed correctly. Re-install the paddle into the outer bowl lid and the lid onto the outer bowl, then re-install the outer bowl onto the motor base until it clicks into place.
- For dispensing: The nozzle is not open, or the nozzle tab is not fully in contact with the unit. Be sure to open the nozzle and that it is in contact with the unit. Once that occurs, the READY light will come on and remain solid.
Install light is steadily illuminated.
The outer bowl is correctly installed, but the paddle is missing or has been incorrectly installed. Lower the platform by pressing and holding the bowl release button on the left of the motor base while twisting the outer bowl handle toward the centre. Be sure the paddle is installed in the lid.
The display shows E1 or E2 and the program lights are flashing.
- The motor has overloaded and needs to be reset. Unplug the unit, remove the bowl, and allow the motor base to cool for approximately 15 minutes before running again.
- Remove the outer bowl lid and paddle. Ensure no ingredients are jamming the lid assembly.
- The ingredients you are trying to process might be too dense. Make sure you are using ingredients with sugar or fat. Follow the recipes in the inspiration guide for best results.
- Your freezer might be very cold. The unit is designed to process bases between 9°F (-13°C) and -7°F (-22°C). Change the setting of your freezer, move the Swirl Pint to the front of your freezer, or leave the Swirl Pint out on the counter for a few minutes before processing.
- DO NOT process a solid block of ice, ice cubes, or hard, loose ingredients.
The display shows E3 and the program lights are flashing.
There was an error and the program did not successfully complete. First, unplug the unit. Check that the paddle is installed properly, then plug the unit back in and try running the program again.
Swirl Pint froze at an angle in the freezer.
- For best results, do not process a Swirl Pint that has been frozen at an angle or scooped out
  of and then refrozen unevenly.
- Always smooth-out the surface of your ice cream before re-freezing. If the Swirl Pint is frozen unevenly, put the Swirl Pint in the fridge to allow the ingredients to melt. Then whisk to make sure the ingredients are combined. Refreeze, making sure to place the Swirl Pint on a level surface in your freezer.
Outer bowl will not release from motor base after processing.
- Wait approximately 2 minutes, then try to remove the outer bowl again. Hold the release button on the left side of the motor base and twist bowl handle clockwise to remove. This may take some force.
- To prevent the outer bowl from getting stuck on the motor base, make sure the cavity on top of the paddle is fully dry before processing. Also, when processing different bases consecutively, make sure to rinse and dry the paddle after processing each base.
- With some recipes, water may freeze between the paddle and motor base causing them to stick together; drying the paddle between runs will prevent this.
Inside of CREAMi® Swirl Pint is scratched.
Light scratching of the Swirl Pint is normal after regular use. To keep the Swirl Pint from scratching, prep ingredients in a separate bowl and avoid aggressive use of metal utensils in the Swirl Pint. Clean with soft, non-abrasive cloths.
The display shows a flashing “E” and the Swirl Press has retracted.
- Check your pint base and ensure the pint base is open for ice cream to travel through. If the base is not open, you will have to unlock and reinstall your pint into the dispense area then open the pint base to continue dispensing.
- If your pint base was open and you previously dispensed from this pint and refroze the pint, there may be unprocessed ice cream in the nozzle cavity. Remove the pint from the dispense area and make sure there is no frozen output in the nozzle cavity. If you see frozen ice cream, run the area under warm water and remove the frozen ice cream with the back of a spoon or fork. Then reinstall the pint for dispensing and try again
- If you pint base was open, remove the pint base from the dispense area. If you used mix-ins, the nozzle is most likely clogged. To prevent damage to the machine, it is recommended rinse the nozzle area and scoop the output from your pint into your desired container. Mix-ins are not recommended for dispensing.
- If you did not use mix-ins and the pint base was open, your ice cream may be too dense for dispensing and will need be processed again on RE-SPIN. Remove the dispense lid and nozzle and follow steps 6–11 until the output no longer looks crumbly or powdery. Then you can repeat steps 12–17 for dispensing.
- If after respinning your output will still not dispense, your output is too dense for dispensing and will need to be enjoyed by scooping from the pint.

ONE (1) YEAR LIMITED WARRANTY

The One (1) Year Limited Warranty applies to purchases made from authorized retailers of SharkNinja Operating LLC. Warranty coverage applies to the original owner and to the original product only and is not transferable.
SharkNinja warrants that the unit shall be free from defects in material and workmanship for a period of one (1) year from the date of purchase when it is used under normal household conditions and maintained according to the requirements outlined in the Owner’s Guide, subject to the following conditions and exclusions:

What is covered by this warranty?

The original unit and/or non-wearable parts deemed defective, in SharkNinja’s sole discretion, will be repaired or replaced up to one (1) year from the original purchase date.
In the event a replacement unit is issued, the warranty coverage ends six (6) months following the receipt date of the replacement unit or the remainder of the existing warranty, whichever is later. SharkNinja reserves the right to replace the unit with one of equal or greater value.

What is not covered by this warranty?

Normal wear and tear of wearable parts (such as containers, lids, paddles, motor bases, etc.), which require regular maintenance and/or replacement to ensure the proper functioning of your unit, are not covered by this warranty. Replacement parts are available for purchase at ninjakitchen.ca/page/parts-and-accessories.
Any unit that has been tampered with or used for commercial purposes.
Damage caused by misuse, abuse, negligent handling, failure to perform required maintenance (e.g., failure to keep the well of the motor base clear of food spills and other debris), or damage due to mishandling in transit.
Consequential and incidental damages.
Defects caused by repair persons not authorized by SharkNinja. These defects include damages caused in the process of shipping, altering, or repairing the SharkNinja product (or any of its parts) when the repair is performed by a repair person not authorized by SharkNinja.
Products purchased, used, or operated outside North America.

How to get service

If your appliance fails to operate properly while in use under normal household conditions within the warranty period, visit support.ninjakitchen.ca for product care and maintenance self-help. Our Customer Service Specialists are also available at 1 855 520 7816 to assist with product support and warranty service options, including the possibility of upgrading to our VIP warranty service options for select product categories. So we may better assist you, please register your product online at ninjakitchen.ca/register/guarantee and have the product on hand when you call.
SharkNinja will cover the cost for the customer to send in the unit to us for repair or replacement. A fee of $20.95 (subject to change) will be charged when SharkNinja ships the repaired or replacement unit.

How to initiate a warranty claim
You must call 1 855 520 7816 to initiate a warranty claim. You will need the receipt as proof of purchase. We also ask that you register your product online at ninjakitchen.ca/register/guarantee and have the product on hand when you call, so we may better assist you. A Customer Service Specialist will provide you with return and packing instruction information.

How state law applies
This warranty gives you specific legal rights, and you also may have other rights that vary from state to state. Some states do not permit the exclusion or limitation of incidental or consequential damages, so the above may not apply to you.

ORDERING REPLACEMENT PARTS

To order additional parts and attachments, visit ninjakitchen.ca/page/parts-and-accessories.

GET HELP RIGHT NOW!
DON’T RETURN TO THE STORE. Questions or Problems?
CALL US: 1 855 520 7816
Toll-free customer support line

PRODUCT REGISTRATION

Visit ninjakitchen.ca/register/guarantee to register your new Ninja™ product within ten (10) days of purchase. You will be asked to provide the store name, date of purchase, and model number along with your name and address.
The registration will enable us to contact you in the unlikely event of a product safety notification. By registering, you acknowledge you have read and understood the instructions for use and warnings set forth in the accompanying instructions.

ninjakitchen.ca

Frequently Asked Questions

Q: Can I use this product for commercial purposes?

A: No, this product is intended for indoor and household use only.

Q: Can I microwave the appliance?

A: No, microwaving the appliance is not recommended. Follow the provided instructions for safe usage.

Q: What should I do if I encounter an issue with the appliance?

A: Refer to the user manual for troubleshooting steps. If the issue persists, contact SharkNinja customer support for assistance.

Documents / Resources

NINJA NC701C Series Soft Serve and Ice Cream Machine Ice Cream Makers [pdf] User Guide
NC701C, NC701C Series Soft Serve and Ice Cream Machine Ice Cream Makers, Soft Serve and Ice Cream Machine Ice Cream Makers, Ice Cream Machine Ice Cream Makers, Machine Ice Cream Makers, Cream Makers

References

User Manual

NINJA NC701C Series Soft Serve and Ice Cream Machine Ice Cream Makers

Product Information

Specifications