Hyperice Normatec 3 Body Recovery System

Specifications

• Model: Normatec 3
• Type: Air Pressure Massager
• Intended Use: Temporarily relieve minor muscle aches and pains, increase circulation

Product Usage Instructions

Safety Precautions
Before using the Normatec 3 System, read the entire instruction manual to ensure safe usage. Do not modify the equipment under any circumstances.

Battery Disposal
If you experience severe pain or any unusual symptoms during use, the Li-ion battery in the control unit must be disposed of safely at an appropriate e-waste disposal or recycling facility.

Labels and Symbols
Refer to the labels and symbols on the control unit, attachments, and packaging for important information regarding water resistance, handling instructions, and safety precautions.

Indications for Use
The Normatec 3 System is designed to provide temporary relief  for minor muscle aches and pains, as well as to increase circulation in the treated area.

Risks and Benefits
Using the Normatec 3 System carries risks and benefits similar to those of a massage. If discomfort arises during the massage, adjust the intensity or stop the session. Benefits include temporary pain relief and improved circulation.

FAQ

• Q: What should I do if I experience severe pain during use?
  
  • A: If you experience severe pain or any unusual symptoms during use, stop the session immediately and seek assistance. Dispose of the Li-ion battery in accordance with safety guidelines.
• Q: How can I contact customer service for inquiries?
  
  • A: For any questions or concerns, please contact customer service at +1.949.565.4994.

TO REDUCE RISKS OF ELECTRIC SHOCK, FIRE, AND PERSONAL INJURY, OR PROPERTY DAMAGE, THIS DEVICE MUST BE USED IN ACCORDANCE WITH THE FOLLOWING WARNINGS, CAUTIONS, AND SAFETY INSTRUCTIONS

INSTRUCTIONS

IMPORTANT SAFETY INSTRUCTIONS – ORIGINAL INSTRUCTIONS
Read the entire instruction manual before using the Normatec 3 System.

WARNING
No modification of this equipment is allowed.

If you experience severe pain, any unusual symptoms, or want to remove the attachments in an emergency during use:

• Stop the control unit by pressing the power button.
• Disconnect the hose from either the control unit or the attachments.
• Remove the attachments from your limbs.
• Promptly consult your licensed healthcare practitioner, as required.

CAUTION

Do not attempt to take apart the system. The system has no user-serviceable parts. When service or repairs are required, please contact customer service at +1.949.565.4994.

• Do not remove or attempt to disassemble the battery door from the enclosure.
• Only use the charger provided with the system. Using a different charger may cause the system to operate incorrectly.
• To avoid risk of electric shock, do not use the system near water, such as near a bathtub, kitchen sink, laundry tub, or swimming pool.
• To avoid damage and risk of electric shock, never spill liquid of any kind on the system.
• Do not place the system, charger, or any accessories where they could be damaged, present a fall hazard, or become an obstruction to others.
• Keep the open ports of the control unit, hose interconnect, and power inlet free of debris.
• If the charger is damaged, the control unit is dropped or damaged, liquid is spilled on the system, or the system does not operate normally when the operating instructions are followed, turn the system off by pushing the control unit’s power button and then unplugging the system from the wall outlet. Contact customer service at + 1.949.565.4994 for assistance.
• Do not puncture or otherwise damage the attachments (leg, arm, hip, or custom attachments) as this may cause the system to operate incorrectly.
• To avoid risk of strangulation, do not leave a baby or child unattended with the charger or hose.
• Choking hazard, small parts. Keep away from small children.
• Do not leave the system, charger, or any accessories where they could be damaged by children, pets, pests, or liquids. If you suspect your control unit is damaged, contact customer service at +1.949.565.4994 for assistance.
• Do not allow lint or dust to accumulate on the control unit or the hose interconnects. If lint or dust accumulates, wipe down the system with a dry cloth before use.
• The IP21 classification means the control unit is protected against the ingress of vertically dripping water and the hazardous parts are protected against access to objects equal to or larger than 12.5 mm (1/2”).
• The expected service life of the system and the integrated battery is 3 years.
• Do not stand in the leg attachments. Do not walk while wearing the any of the attachments.
• The attachments are designed to be used by only one person at a time.
• Do not hold the control unit by the hose.
• Consult your physician before using this product if you are under the care of a physician or have a contraindication requiring the use of any medical device.
• Consult your physician before using this product if you are experiencing inflammation, an infection, pain of unknown origin, bleeding (internal or external) at or near the site of application, or if you have a wound at or near the site of application.
• Consult your physician before using this product on sensitive skin.
• Consult your physician before using this product if you have any of the following conditions:
  • Acute pulmonary edema
  • Acute thrombophlebitis
  • Acute congestive cardiac failure
  • Acute infections
  • Deep vein thrombosis (DVT)
  • Episodes of pulmonary embolism
  • Wounds, lesions, or tumors at or near the site of application
  • Where increased venous and lymphatic return is undesirable
  • Bone fractures or dislocations at or near the site of application
• Do not use the Normatec 3 System air output or hose to direct pressurized air toward your eyes, nose, mouth, or ears. Doing so may lead to serious injury.
• Use by unconscious or incapacitated persons may be dangerous without supervision.
• Make sure the power inlet on the control unit is easily accessible at all times in order to disconnect power if required.

The Normatec 3 control unit contains a Li-ion battery. The battery must be complied with safely at an appropriate e-waste disposal or recycling facility.

SAVE THESE INSTRUCTIONS

LABELS
The following labels and symbols appear on the control unit, attachments, and/or packaging.

INDICATIONS FOR USE
The Normatec 3 is an air pressure massager intended to temporarily relieve minor muscle aches and/or pains and to temporarily increase circulation to the treated area.

RISKS AND BENEFITS OF THE NORMATEC 3 SYSTEM
The risks and benefits of using the Normatec 3 System are similar to having a massage.
If the Normatec 3 massage feels uncomfortable, you can reduce the intensity or stop the session. Benefits include the temporary relief of minor muscle aches and pains, and increased circulation in the area being treated. Please call customer service at +1.949.565.4994 if you have any questions.

ILLUSTRATIONS
Normatec 3 Control Unit (single-person use only)

1. Power button
2. Attachment selection button
3. Pressure level button
4. ZoneBoost™ button
5. Time adjustment button
6. Display screen
7. Start/Stop button
8. Bluetooth® status indicator
9. Air outlet and power inlet

Normatec 3 Hose

1. Junction box air outlets
2. Junction box
3. Blocking plug (on the underside of the junction box)
4. Connector

Normatec 3 Leg Attachment (single-person use only)

Normatec 3 Arm Attachment (single-person use only)

Normatec 3 Hip Attachment (single-person use only)

Normatec 3 Charger

1. Wall outlet plug
2. Barrel connector

OPERATING INSTRUCTIONS

WARNING! BEFORE OPERATING THIS SYSTEM: Read all warnings at the beginning of this manual. If you do not understand these operating instructions, contact Hyperice at + 1.949.565.4994.

SET UP THE SYSTEM

• Step 1: Plug the charger into an electrical outlet and then into the Normatec 3 control unit.
  This control unit is equipped with a lithium ion battery. The battery automatically charges when the charger is connected to the Normatec 3 control unit and an electrical outlet.
• Step 2: Connect the hose connector to the air outlet on the Normatec 3 control unit. The connector can only be inserted in the correct orientation. Insert the connector firmly into the Normatec 3 control unit until you hear an audible “click.”
• Step 3: Put the leg, arm, or hip attachments on. Find a comfortable position sitting, reclined, or lying down. If the attachments have a zipper, be sure to zip up the attachments completely. Never try to use the system with the zipper partially or totally unzipped—this could void your warranty. Only one set of attachments can be used with a single control unit. When using more than one attachment, make sure they are both of the same type.
• Step 4: Connect the attachment connectors on each attachment to the junction box air outlets. The attachment connectors can only be connected to the junction box in the correct orientation. Insert the attachment connectors firmly into the junction box air outlets until you hear an audible “click.”
  If only one attachment will be connected to the junction box, use the blocking plug located on the underside of the junction box to block off the unused junction box air outlet. Press firmly to make sure the blocking plug is fully seated.
• Step 5: Press the power button on the Normatec 3 control unit firmly for one second to turn on the system. While the control unit is on, the green LED next to the power button will be lit up.

SELECT YOUR ATTACHMENT
To set the device to run the appropriate treatment for the attachment you are using, press the Attachment Selection button to select either Legs, Hips, or Arms. When Hips are selected the device will automatically run a two-zone treatment to match the number of zones on the Hips.

ADJUST THE PRESSURE LEVEL
Adjust the pressure level of the session by pressing the pressure level adjustment button on the left of the level indicators. Pressure level 1 is the gentlest setting. The massage becomes more intense as the pressure level is increased. Level can be adjusted while the session is running. When level is adjusted during a session, the system will pause. Once you have finished adjusting your level, press the Start/Stop button to resume treatment at the new pressure.

USE ZONEBOOST™
During your session, you can increase the intensity of a single zone with the ZoneBoost feature. ZoneBoost is designed to be used when you want extra attention in a specific area. ZoneBoost will add an extra 60 seconds of massage time, as well as 10 mmHg increased pressure, in the selected zone. ZoneBoost can be enabled before or during a session. Only one zone can be boosted at a time. To boost a zone press the ZoneBoost button until the LED indicator above the zone you want to boost is lit up. To disable ZoneBoost press the ZoneBoost button until no zone LED indicators are lit up.
The zones on the attachment are numbered in ascending order from distal zone to proximal zone. So if you are using the leg attachments, Zone 1 would be your foot/ankle, Zone 2 would be your calf, Zone 3 your knee, Zone 4 lower quad and Zone 5 upper quad.

ADJUST THE SESSION TIME
Adjust the session time by pressing the time adjustment button on the left of the display screen. The session time can be set to 15, 30, 45 and 60 minutes. Time can be adjusted while the session is running. Tap the time adjustment buttons to cycle through the session time options to add or subtract time from the session.

START THE SESSION
To start the session, tap the Start/Stop button.

PATENTED NORMATEC PULSE MASSAGE PATTERN
Before the patented Normatec Pulse massage pattern begins, you will experience a pre-inflate cycle, during which the connected attachments are calibrated to your exact body shape. Once the pre-inflate cycle is complete, the patented Normatec Pulse massage pattern will begin by compressing your feet, hands, or upper quad (depending on which attachment you are using). Similar to the kneading and stroking performed during a massage, each zone of the attachments will first compress in a pulsing manner and then release as the compression pattern works its way up your limb. When the top zone completes its massage, there will be a brief rest period and then the cycle will begin again. This will repeat until the session time runs out. When the session is resumed after a pause, the system will perform a pre-inflate cycle before continuing.

STOP OR PAUSE THE SESSION
To stop the session at any time, tap the Start/Stop button. This will pause the session. To restart your paused session, tap the Start/Stop button again. If you are done using the system, remove the attachments from the hose, remove the attachments from your limbs, turn off the control unit by pressing the power button, and disconnect the hose from the control unit.
To disconnect connectors from the junction box or the control unit, push the button on the top of each connector while pulling away.

FINISH THE SESSION
The session will continue massaging until time runs out and the display reads Finishing Cycle. The system will continue until the current cycle is finished. When the session is completed, remove the attachments from the hose, remove the attachments from your limbs, turn off the control unit by pressing the power button, and disconnect the hose from the control unit.
To disconnect connectors from the junction box or the control unit, push the button on the top of each connector while pulling away.

TURN OFF THE CONTROL UNIT
To turn off the system, press the power button and confirm that the LED indicators and display are off.

CONNECTING TO THE HYPERICE APP
Download the Hyperice App from the App S® tore or the Google Play Store. To connect your system to the Hyperice App via Bluetooth open the App, make sure the control unit is turned on, Bluetooth® is turned on in your phone, and your control unit is within close proximity. Select a routine within the Hyperice App and if prompted tap “Scan for Devices.” Select your system when it pops up on the screen. HyperSmart™ will automatically start your session, and adjust pressure along the way.

CYBERSECURITY
It is recommended to configure the Hyperice App for automatic updates to ensure cybersecurity. It is also recommended to keep your Operating System up to date and to configure your Operating System for automatic updates.

CLEANING THE SYSTEM

• Wipe down the system with a damp, clean cloth.
• Dry thoroughly with a clean cloth.

Cleaning the single-person use leg, arm, or hip attachments:

• Wipe down the leg, arm, or hip attachments inside and out with a damp, clean cloth.
• Dry thoroughly with a clean cloth.
• Do not machine wash or dry.
• Do not dry clean.

MAINTAINING THE SYSTEM

The control unit, hose, charger, and attachments (leg, arm, or hip) require no routine maintenance or service except for the care in this section.

STORING THE SYSTEM
Store control unit, hose, charger, and attachments (leg, arm, or hip) in a clean, dry location.

REPLACEMENT PARTS
Please call customer service at +1.949.565.4994 or visit our website at hyperice.com for information regarding available replacement parts and accessories.

TECHNICAL INFORMATION
Do not attempt to take apart the system. The system has no user-serviceable parts. There are no user-replaceable fuses.

BLUETOOTH WIRELESS TECHNOLOGY
The Bluetooth word mark and logos are owned by Bluetooth SIG, Inc., and any use of such marks by Hyperice is under license. In the unlikely event of loss of a stable Bluetooth connection, the system will attempt to re-establish its connection automatically. The Normatec 3 control unit is completely autonomous, and will continue operating normally, even during a loss of connectivity. If this control unit does cause interference, which can be determined by turning the control unit off and on, the user is encouraged to try to correct the interference by reorienting or relocating the control unit, increasing the separation between equipment and the control unit, or connecting the control unit to a different outlet on a circuit if it is plugged in.

The Normatec 3 control unit uses Bluetooth 5.0 wireless technology with the following radio specifications:

• FCC ID: 2AY3Y-NT3
• IC:23655-NT3
• FCC ID: 2AY3Y-NT3A IC:23655-NT3A
• See device label for details.

FCC

This control unit complies with part 15 of the FCC Rules. Operation is subject to the following two conditions:

1. This control unit may not cause harmful interference, and
2. This control unit must accept any interference received, including interference that may cause undesired operation.

This control unit complies with Industry Canada license-exempt RSS standard(s). Operation is subject to the following two conditions:

1. This control unit may not cause interference, and
2. This control unit must accept any interference, including interference that may cause undesired operation of the control unit.

This equipment complies with FCC/ISED radiation exposure limits set forth for an uncontrolled environment and meets the FCC radio frequency (RF) Exposure Guidelines and RSS-102 of the ISED radio frequency (RF) Exposure rules. This equipment has very low levels of RF energy that are deemed to comply without testing of specific absorption rate (SAR).

Changes or modifications not expressly approved by the party responsible for compliance could void the user’s authority to operate the equipment.

This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:

• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and receiver.
• Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
• Consult the dealer or an experienced radio/TV technician for help.

INTERNAL BATTERY INFORMATION
This Normatec 3 control unit is equipped with a rechargeable lithium ion battery. The internal battery is designed to allow use of the Normatec 3 System anywhere—even when power outlets aren’t available. The Normatec 3 control unit may need to be plugged in before first use. A fully charged battery will provide power for 2+ hours of continuous use. It takes approximately 6 hours to fully charge the battery when the control unit is plugged in and not in use. The rechargeable lithium ion battery is intended to be changed only by authorized service personnel with the use of a special service tool.

PRODUCT SPECIFICATIONS

• Normatec 3 Model: REJ6
• Normatec 3 Dimensions: 4” (width), 4” (depth), 8.5” (height); [10.2 cm (width), 10.2 cm (depth), 21.6 cm (height)]
• Normatec 3 Weight: 3.2 lbs [1.45 kg]
• Normatec 3 electrical requirement: 15V DC 1 A
• Maximum Air Pressure: 110 mm Hg
• Temperature (operating): +41° F to 104° F [+5° C to +40° C]
• Temperature (storage): -13° F to +158° F [-25° C to +70° C]
• Relative Humidity (operating): 15% to 93%, non-condensing
• Relative Humidity (storage): -25˚ C without relative humidity control; +70˚ C at relative humidity up to 93%, non-condensing
• Atmospheric pressure (storage and transportation): 190hPa to 1060hPa
• Atmospheric pressure (operating): 700hPa to 1060hPa

AC-DC ADAPTER
WARNING! Only use the AC-DC adapter model number 30120 provided with the system. Using a different adapter may cause the system to not operate correctly.

• Input: 100-240V 0.8-0.4 A 50/60 Hz per Normatec 3 model number 60090- 001- 00
• Output: 15V DC minimum 1.6 A per Normatec 3 model number 60090-001-00

ELECTROMAGNETIC COMPATIBILITY
The information contained in this section (such as separation distances) is in general specifically written with regard to the Normatec 3. The numbers provided will not guarantee faultless operation but should provide reasonable assurance of such. This information may not be applicable to other medical electrical equipment; older equipment may be particularly susceptible to interference.

GENERAL NOTES
Medical electrical equipment requires special precautions regarding electromagnetic compatibility (EMC) and needs to be installed and put into service according to the EMC information provided in this document and the remainder of the instructions for use of this control unit.

WARNING!

• Portable RF communications equipment (including peripherals such as antenna cables and external antennas) should be used no closer than 30 cm (12 inches) to any part of the Normatec 3, including cables specified by the manufacturer. Otherwise, degradation of the performance of this equipment could result.
• The Normatec 3 should not be used adjacent to or stacked with other equipment. If adjacent or stacked use is necessary, the Normatec 3 should be observed to verify normal operation. If operation is not normal, the Normatec 3 or the other equipment should be moved.
• Use of accessories, transducers and cables other than those specified or provided by the manufacturer of this equipment could result in increased electromagnetic emissions or decreased electromagnetic immunity of this equipment and result in improper operation.
• Avoid exposure to known sources of EMI (electromagnetic interference) such as diathermy, lithotripsy, electrocautery, RFID (Radio Frequency Identification), and electromagnetic security systems such as anti-theft/electronic article surveillance systems, metal detectors. Note that the presence of RFID devices may not be obvious. If such interference is suspected, reposition the equipment, if possible, to maximize distances.

ELECTROMAGNETIC EMISSIONS
This equipment is intended for use in the electromagnetic environment of clinics, hospitals, athlete training, or home environments. The user of this equipment should assure that it is used in such an environment.

ELECTROMAGNETIC IMMUNITY
During the immunity testing described below the Normatec 3 continued to provide therapy normally. This equipment is intended for use in the electromagnetic environment specified below. The user of this equipment should assure that it is used in such an environment.

EQUIPMENT CLASSIFICATION

• Protection against electric shock: Class II/internally powered equipment
• Degree of protection against electric shock: Type BF applied part (control unit, leg, arm, and hip attachments)
• Ingress protection: IP21
• Equipment not suitable for use in the presence of a flammable anesthetic mixture with air or with oxygen or nitrous oxide
• Continuous operation

TROUBLESHOOTING

Call Hyperice customer service at +1.949.565.4994 if further assistance is needed.

WARRANTY INFORMATION

Normatec 3 System Limited One-Year Warranty The Normatec 3 control unit is warranted by Hyperice, Inc. a California corporation (“Hyperice”), against manufacturing defects in material and workmanship for a period of one year from the date of purchase from Hyperice. In the event of any such defect occurring during the warranty period, Hyperice will, at its option, (a) correct the defect by repair or by replacement of the applicable part or component that fails as a result of such defect, without charge for parts and labor; or (b) replace the control unit with one of the same or then current design.

The Normatec 3 attachments and other accessories include the leg attachments, hip attachment, arm attachments, charger, and hosing. Normatec 3 attachments and other accessories are warranted by Hyperice against manufacturing defects in material and workmanship for a period of one year from the date of purchase from Hyperice. In the event of any such defect occurring during the warranty period, Hyperice will, at its option, (a) correct the defect by repair or by replacement of the applicable part or component that fails as a result of such defect, without charge for parts and labor; or (b) replace the applicable part with one of the same or then current design.

The foregoing Warranties do not cover normal wear and tear or cosmetic damage, and are void if the control unit and/or the attachments and other accessories (collectively, the “product”) are not used in accordance with the user manual, are otherwise misused or modified in any way, and/or are repaired or altered by anyone other than an authorized service representative of Hyperice. These Warranties expressly exclude transportation, shipping or insurance costs, or defects, damages, or failure resulting from misuse, abuse, improper or abnormal usage, or neglect.

EXCEPT AS PROVIDED ABOVE, HYPERICE MAKES NO EXPRESS WARRANTIES OR ANY IMPLIED WARRANTIES, INCLUDING THOSE OF MERCHANTABILITY AND FITNESS FOR  A PARTICULAR PURPOSE OR USE, AND ARE LIMITED IN DURATION AS STATED ABOVE. EXCEPT AS EXPRESSLY STATED ABOVE, HYPERICE SHALL HAVE NO LIABILITY OR RESPONSIBILITY TO ITS CUSTOMER OR ANY OTHER PERSON OR ENTITY WITH RESPECT TO ANY LIABILITY, LOSS, OR DAMAGE CAUSED DIRECTLY OR INDIRECTLY BY USE OR PERFORMANCE OF THE PRODUCT OR ARISING OUT OF THE USE OR INABILITY TO USE THE PRODUCT OR ANY BREACH OF THESE WARRANTIES, INCLUDING BUT NOT LIMITED TO ANY DAMAGES RESULTING FROM INCONVENIENCE, LOSS OF TIME, PROPERTY, OR INCOME, OR ANY INDIRECT, SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGES OF ANY KIND.

Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitations or exclusions may not apply to you. These Warranties give you specific legal rights, and you may also have other rights, which vary from state to state. In the event of a product defect covered by the foregoing Warranties during the applicable warranty period, contact Hyperice at +1.949.565.4994 or customersupport@hyperice.com.

All replaced parts and products become the property of Hyperice. New or reconditioned parts and products may be used in the performance of Warranty service. Repaired or replaced parts and products are warranted for the remainder of the original warranty period only. You will be charged for repair or replacement of parts and products made after the expiration of the applicable Warranty period.

RETURN POLICY
This policy is only applicable if you are an end user and you purchased the equipment directly from Hyperice. In the unlikely event that you are not satisfied with your purchase, you may return it within thirty (30) days of the purchase date. All returns are subject to the conditions listed below.

• Returns must have a Return Merchandise Authorization (RMA) number. Obtain an RMA number by contacting us at +1.949.565.4994 or customersupport@hyperice.com. Returned items without an RMA number will not be eligible for a credit to your account.
• Returns must be shipped within 30 days of the purchase date.
• Products and packaging must be returned in new and undamaged condition.
• Any products showing signs of wear or being soiled in any way will be deemed “unacceptable,” and you will be so notified. Unacceptable returns may be reshipped to you following payment of an inspection/shipping fee.
• If you refuse delivery of your order for any reason, you will be refunded the cost of your order less shipping fees.
• All partial or full refunds will be posted to the credit card used for purchase.
• Hyperice is not responsible for items lost or damaged during shipping.

Documents / Resources

Hyperice Normatec 3 Body Recovery System [pdf] Instruction Manual Normatec 3 Body Recovery System, Normatec 3, Body Recovery System, Recovery System, System

References

• User Manual