Connect Tech Inc Rudi-NX Embedded System User Guide
Connect Tech Inc Rudi-NX Embedded System

ESD Warning Icon ESD Warning 

Electronic components and circuits are sensitive to ElectroStatic Discharge (ESD). When handling any circuit board assemblies including Connect Tech COM Express carrier assemblies, it is recommended that ESD safety precautions be observed. ESD safe best practices include, but are not limited to:

  • Leaving circuit boards in their antistatic packaging until they are ready to be installed.
  • Using a grounded wrist strap when handling circuit boards, at a minimum you should touch a grounded metal object to dissipate any static charge that may be present on you.
  • Only handling circuit boards in ESD safe areas, which may include ESD floor and table mats, wrist strap stations and ESD safe lab coats.
  • Avoiding handling circuit boards in carpeted areas.
  • Try to handle the board by the edges, avoiding contact with components.

REVISION HISTORY

RevisionDateChanges
0.002021-08-12Preliminary Release
0.012020-03-11
  • Modified Block Diagram
  • Added Part Numbers for Ordering
  • Added Rudi-NX Bottom View to Show M.2 Positions
0.022020-04-29
  • Updated SW1 To Enable/Disable CAN Termination
  • Updated GPIO
  • Added Mechanical Drawings
0.022020-05-05
  • Updated Block Diagram
0.032020-07-21
  • Updated Rudi-NX Thermal Details
0.042020-08-06
  • Updated template
  • Updated Thermal Details
0.052020-11-26
  • Updated Part Numbers/Ordering Information
0.062021-01-22
  • Updated Current Consumption Table
0.072021-08-22
  • Added Optional Mounting Bracket to Accessories

INTRODUCTION

Connect Tech’s Rudi-NX brings a deployable NVIDIA Jetson Xavier NX to the market. The Rudi-NX’s design includes a Locking Power Input (+9 to +36V), Dual Gigabit Ethernet, HDMI video, 4 x USB 3.0 Type A, 4 x GMSL 1/2 Cameras, USB 2.0 (w/ OTG functionality), M.2 (B-Key 3042, M-Key 2280, and E-Key 2230 functionality; bottom access panel), 40 Pin Locking GPIO connector, 6-Pin Locking Isolated Full-Duplex CAN, RTC battery, and a dual purpose Reset/Force Recovery pushbutton with Power LED.

Product Feature and Specifications 

FeatureRudi-NX
Module CompatibilityNVIDIA® Jetson Xavier NX™
Mechanical Dimensions109mm x 135mm x 50mm
USB4x USB 3.0 (Connector: USB Type-A) 1x USB 2.0 OTG (Micro-B)
1x USB 3.0 + 2.0 Port to M.2 B-Key 1x USB 2.0 to M.2 E-Key
GMSL Cameras4x GMSL 1/2 Camera Inputs (Connector: Quad Micro COAX) Deserializers Embedded On Carrier Board
Networking2x 10/100/1000BASE-T Uplink (1 Port From PCIe PHY Controller)
Storage1x NVMe (M.2 2280 M-KEY)1x SD Card Slot
Wireless Expansion1x WiFi Module (M.2 2230 E-KEY)1x LTE Module (M.2 3042 B-KEY) w/ SIM Card Connector
Misc. I/O2x UART (1x Console, 1x 1.8V)
1x RS-485
2x I2C
2x SPI
2x PWM
4x GPIO
3x 5V
3x 3.3V
8x GND
CAN1x Isolated CAN 2.0b
RTC BatteryCR2032 Battery Holder
PushbuttonDual Purpose Reset/Force Recovery Functionality
Status LEDPower Good LED
Power Input+9V to +36V DC Power Input (Mini-Fit Jr. 4-Pin Locking)

Part Numbers / Ordering Information 

Part NumberDescriptionInstalled Modules
ESG602-01Rudi-NX w/ GMSLNone
ESG602-02Rudi-NX w/ GMSLM.2 2230 WiFi/BT – Intel
ESG602-03Rudi-NX w/ GMSLM.2 2280 NVMe – Samsung
ESG602-04Rudi-NX w/ GMSLM.2 2230 WiFi/BT – Intel
M.2 2280 NVMe – Samsung
ESG602-05Rudi-NX w/ GMSLM.2 3042 LTE-EMEA – Quectel
ESG602-06Rudi-NX w/ GMSLM.2 2230 WiFi/BT – Intel
M.2 3042 LTE-EMEA – Quectel
ESG602-07Rudi-NX w/ GMSLM.2 2280 NVMe – Samsung
M.2 3042 LTE-EMEA – Quectel
ESG602-08Rudi-NX w/ GMSLM.2 2230 WiFi/BT – Intel
M.2 2280 NVMe – SamsungM.2 3042 LTE-EMEA – Quectel
ESG602-09Rudi-NX w/ GMSLM.2 3042 LTE-JP – Quectel
ESG602-10Rudi-NX w/ GMSLM.2 2230 WiFi/BT – Intel
M.2 3042 LTE-JP – Quectel
ESG602-11Rudi-NX w/ GMSLM.2 2280 NVMe – Samsung
M.2 3042 LTE-JP – Quectel
ESG602-12Rudi-NX w/ GMSLM.2 2230 WiFi/BT – Intel
M.2 2280 NVMe – SamsungM.2 3042 LTE-JP – Quectel
ESG602-13Rudi-NX w/ GMSLM.2 3042 LTE-NA – Quectel
ESG602-14Rudi-NX w/ GMSLM.2 2230 WiFi/BT – Intel
M.2 3042 LTE-NA – Quectel
ESG602-15Rudi-NX w/ GMSLM.2 2280 NVMe – Samsung
M.2 3042 LTE-NA – Quectel
ESG602-16Rudi-NX w/ GMSLM.2 2230 WiFi/BT – Intel
M.2 2280 NVMe – SamsungM.2 3042 LTE-NA – Quectel

PRODUCT OVERVIEW

Block Diagram 

Block Diagram

Connector Locations 

FRONT VIEW 

Connector Locations 

REAR VIEW 

Connector Locations 

BOTTOM VIEW (COVER REMOVED) 

BOTTOM VIEW

Internal Connector Summary 

DesignatorConnectorDescription
P10353180420+9V to +36V Mini-Fit Jr. 4-Pin DC Power Input Connector
P210128796-001RLFM.2 3042 B-Key 2G/3G/LTE Cellular Module Connector
P3SM3ZS067U410AER1000M.2 2230 E-Key WiFi/Bluetooth Module Connector
P410131758-001RLFM.2 2280 M-Key NVMe SSD Connector
P52007435-3HDMI Video Connector
P647589-0001USB 2.0 Micro-AB OTG Connector
P7JXD1-2015NLDual RJ-45 Gigabit Ethernet Connector
P82309413-1NVIDIA Jetson Xavier NXModule Board-To-Board Connector
P910067847-001RLFSD Card Connector
P100475530001SIM Card Connector
P11A, B48404-0003USB3.0 Type-A Connector
P12A, B48404-0003USB3.0 Type-A Connector
P13TFM-120-02-L-DH-TR40 Pin GPIO Connector
P142304168-9GMSL 1/2 Quad Camera Connector
P15TFM-103-02-L-DH-TR6 Pin Isolated CAN Connector
BAT1BHSD-2032-SMCR2032 RTC Battery Connector

External Connector Summary 

LocationConnectorMating Part or Connector
FrontPWR IN+9V to +36V Mini-Fit Jr. 4-Pin DC Power Input Connector
FrontHDMIHDMI Video Connector
BackOTGUSB 2.0 Micro-AB OTG Connector
BackGbE1, GbE2Dual RJ-45 Gigabit Ethernet Connector
FrontSD CARDSD Card Connector
FrontSIM CARDSIM Card Connector
BackUSB 1, 2, 3, 4USB3.0 Type-A Connector
FrontEXPANSION I/O40 Pin GPIO Connector
FrontGMSLGMSL 1/2 Quad Camera Connector
FrontCAN6 Pin Isolated CAN Connector
FrontSYSReset / Force Recovery Pushbutton
BackANT 1, 2Antenna

Switch Summary 

DesignatorConnectorDescription
SW1-1 SW1-21571983-1Manufacturing Test Only (Internal) CAN Termination Enable/Disable
SW2TL1260BQRBLKDual Function Reset/Recovery Pushbutton (External)
SW31571983-1DIP Switch Selection For GMSL 1 or GMSL 2 (Internal)

DETAILED FEATURE DESCRIPTION

Rudi-NX NVIDIA Jetson Xavier NX Module Connector
The NVIDIA Jetson Xavier NX processor and chipset are implemented on the Jetson Xavier NX Module.
This connects to the NVIDIA Jetson Xavier NX to the Rudi-NX via a TE Connectivity DDR4 SODIMM 260 Pin connector

FunctionDescriptionDescription
LocationInternal to Rudi-NX
TypeModule
PinoutRefer to NVIDIA Jetson Xavier NX Datasheet.
FeaturesRefer to NVIDIA Jetson Xavier NX Datasheet.

Note: A Thermal Transfer Plate is mounted to the NVIDIA Jetson Xavier NX module internally to the Rudi-NX. Heat will dissipate through to the top of the Rudi-NX chassis.

Rudi-NX HDMI Connector
The NVIDIA Jetson Xavier NX module will output video via the Rudi-NX vertical HDMI connector that is HDMI 2.0 capable.

FunctionDescriptionHDMI Connector
LocationFront
TypeHDMI Vertical Connector
Mating ConnectorHDMI Type-A Cable
PinoutRefer to HDMI Standard

Rudi-NX GMSL 1/2 Connector
The Rudi-NX allows GMSL 1 or GMSL 2 through the Quad MATE-AX connector. The GMSL to MIPI Deserializers are embedded on the carrier board which use 4-Lane MIPI video per 2 cameras.
Additionally, the Rudi-NX outputs +12V Power Over COAX (POC) with a 2A current capability (500mA per camera).

FunctionDescriptionConnector
LocationFront
TypeGMSL 1/2 Camera Connector
Mating CableQuad Fakra GMSL Cable4 Position MATE-AX to 4 x FAKRA Z-code 50Ω RG174 Cable CTI P/N: CBG341Connector
PinMIPI-LanesDescriptionConnector
1CSI 2/3GMSL 1/2 Camera Connector
2CSI 2/3GMSL 1/2 Camera Connector
3CSI 0/1GMSL 1/2 Camera Connector
4CSI 0/1GMSL 1/2 Camera Connector

Rudi-NX USB 3.0 Type-A Connector
The Rudi-NX incorporates 4 vertical USB 3.0 Type-A connectors with a 2A current limit per connector. All USB 3.0 Type-A ports are 5Gbps capable.

FunctionDescriptionType-A Connector
LocationRear
TypeUSB Type-A Connector
Mating ConnectorUSB Type-A Cable
PinoutRefer to USB Standard

Rudi-NX 10/100/1000 Dual Ethernet Connector
The Rudi-NX implements 2 x RJ-45 ethernet connectors for internet communication. Connector A is connected directly to the NVIDIA Jetson Xavier NX module. Connector B is connected through a PCIe Gigabit Ethernet PHY to a PCIe switch.

FunctionDescriptionDual Ethernet Connector
LocationRear
TypeRJ-45 Connector
Mating ConnectorRJ-45 Ethernet Cable
PinoutRefer to Ethernet Standard

Rudi-NX USB 2.0 OTG/Host Mode Connector
The Rudi-NX implements a USB2.0 Micro-AB connector to allow host mode access to the module or OTG  flashing of the module

FunctionDescriptionOTG/Host Mode Connector
LocationRear
TypeMicro-AB USB Connector
Mating ConnectorUSB 2.0 Micro-B or Micro-AB Cable
PinoutRefer to USB Standard

Note 1: A USB Micro-B cable is required for OTG Flashing.
Note 2: A USB Micro-A cable is required for Host Mode.

Rudi-NX SD Card Connector
The Rudi-NX implements a Full-Size SD Card connector.

FunctionDescriptionSD Card Connector
LocationFront
TypeSD Card Connector
PinoutRefer to SD Card Standard

Rudi-NX GPIO Connector
The Rudi-NX implements a Samtec TFM-120-02-L-DH-TR Connector to allow for additional user control. 3 x Power (+5V, +3.3V), 9 x Ground, 4 x GPIO (GPIO09, GPIO10, GPIO11, GPIO12), 2 x PWM (GPIO13, GPIO14), 2 x I2C (I2C0, I2C1), 2 x SPI (SPI0, SPI1), 1 x UART (3.3V, Console), and RS485 interfaces.

FunctionDescriptionRudi-NX GPIO Connector
LocationFront
TypeGPIO Expansion Connector
Carrier ConnectorTFM-120-02-L-DH-TR
Mating CableSFSD-20-28C-G-12.00-SR
PinoutColourDescriptionI/O TypeRudi-NX GPIO Connector
1Brown+5VPower
2RedSPI0_MOSI (3.3V Max.)O
3OrangeSPI0_MISO (3.3V Max.)I
4YellowSPI0_SCK (3.3V Max.)O
5GreenSPI0_CS0# (3.3V Max.)O
6Violet+3.3VPower
7GrayGNDPower
8WhiteSPI1_MOSI (3.3V Max.)O
9BlackSPI1_MISO (3.3V Max.)I
10BlueSPI1_SCK (3.3V Max.)O
11BrownSPI1_CS0# (3.3V Max.)O
12RedGNDPower
13OrangeUART2_TX (3.3V Max.,Console)O
14YellowUART2_RX (3.3V Max.,Console)I
15GreenGNDPower
16VioletI2C0_SCL (3.3V Max.)I/O
17GrayI2C0_SDA (3.3V Max.)I/O
18WhiteGNDPower
19BlackI2C2_SCL (3.3V Max.)I/O
20BlueI2C2_SDA (3.3V Max.)I/O
21BrownGNDPower
22RedGPIO09 (3.3VMax.)O
23OrangeGPIO10 (3.3VMax.)O
24YellowGPIO11 (3.3VMax.)I
25GreenGPIO12 (3.3VMax.)I
26VioletGNDPower
27GrayGPIO13 (PWM1, 3.3VMax.)O
28WhiteGPIO14 (PWM2, 3.3VMax.)O
29BlackGNDPower
30BlueRXD+ (RS485)I
31BrownRXD- (RS485)I
32RedTXD+ (RS485)O
33OrangeTXD- (RS485)O
34YellowRTS (RS485)O
35Green+5VPower
36VioletUART1_TX (3.3V Max.)O
37GrayUART1_RX (3.3V Max.)I
38White+3.3VPower
39BlackGNDPower
40BlueGNDPower

Rudi-NX Isolated CAN Connector
The Rudi-NX implements a Samtec TFM-103-02-L-DH-TR Connector to allow for Isolated CAN with builtin 120Ω termination. 1 x Isolated Power (+5V), 1 x Isolated CANH, 1 x Isolated CANL, 3 x Isolated Ground.

FunctionDescriptionRudi-NX Isolated CAN Connector
LocationFront
TypeIsolated CAN Connector
Carrier ConnectorTFM-103-02-L-DH-TR
Mating CableSFSD-03-28C-G-12.00-SR
PinoutColourDescriptionRudi-NX Isolated CAN Connector
1BrownGND
2Red+5V Isolated
3OrangeGND
4YellowCANH
5GreenGND
6VioletCANL

Note: Built-in 120Ω termination can by removed with customer request. Please contact Connect Tech Inc. for further details.

Rudi-NX Reset & Force Recovery Pushbutton
The Rudi-NX implements a dual functionality pushbutton for both Reset and Recovery of the platform. To Reset the module, simply press and hold the pushbutton for a minimum of 250 milliseconds. To put the Jetson Xavier NX module into Force Recovery mode, press and hold the pushbutton for a minimum of 10 seconds.

FunctionDescriptionReset & Force Recovery Pushbutton
LocationRear
TypePushbutton
Reset Button PressMinimum 250ms (typ.)
Recovery Button PressMinimum 10s (typ.)

Rudi-NX Power Connector
The Rudi-NX implements a Mini-Fit Jr. 4-Pin Power Connector that accepts +9V to +36V DC power.

FunctionDescriptionRudi-NX Power Connector
LocationFront
TypeMini-Fit Jr. 4-Pin Connector
Minimum Input Voltage+9V DC
Maximum Input Voltage+36V DC
CTI Mating CableCTI PN: CBG408

Note: A Power Supply capable of 100W or more is required to operate the Rudi-NX with all peripherals running at their respective maximum rating.

Rudi-NX GMSL 1/2 DIP Switch Selection
The Rudi-NX internally implements 2 position DIP Switch for the selection of GMSL 1 or GMSL 2.

FunctionDescriptionDIP Switch Selection
SW3
LEFT SIDE (ON)
SW3-2
SW3-1

RIGHT SIDE (OFF)
 SW3-2
SW3-1

LocationInternal To Rudi-NX
TypeDIP Switch
SW3-1 – OFF SW3-2 – OFFGMSL1High Immunity Mode – ON
SW3-1 – ON SW3-2 – OFFGMSL23 Gbps
SW3-1 – OFF SW3-2 – ONGMSL26 Gbps
SW3-1 – ON SW3-2 – ONGMSL1High Immunity Mode – OFF

Rudi-NX CAN Termination Enable/Disable DIP Switch Selection
The Rudi-NX internally implements 2 position DIP Switch for Enabling or Disabling the CAN Termination Resistor of 120Ω.

FunctionDescriptionDIP Switch Selection
LocationInternal to Rudi-NX
TypeDIP Switch
SW1-1 – OFF
SW1-2 – OFF
Manufacturing Test Only
CAN Termination Disable
SW1-1 – ON
SW1-2 – ON
Manufacturing Test Only
CAN Termination Enable

Note: CAN Termination Disabled by default upon shipment to customer.
Please contact Connect Tech Inc. if you would like to set the Termination to be Enabled before shipment.

Rudi-NX Antenna Connectors
The Rudi-NX chassis implements 4x SMA Antenna Connectors (Optional) for the internal M.2 2230 E-Key (WiFi/Bluetooth) and M.2 3042 B-Key (Cellular).

FunctionDescriptionRudi-NX Antenna Connectors
LocationFront and Rear
TypeSMA Connector
Mating ConnectorAntenna Connector

TYPICAL INSTALLATION

  1. Ensure all external system power supplies are off and disconnected.
  2. Install the necessary cables for your application. At a minimum these would include:
    a) Power cable to the input power connector.
    b) Ethernet cable into its port (if applicable).
    c) HDMI video display cable (if applicable).
    d) Keyboard, Mouse, etc. via USB (if applicable).
    e) SD Card (if applicable).
    f) SIM Card (if applicable).
    g) GMSL Camera(s) (if applicable).
    h) GPIO 40-Pin Connector (if applicable).
    i) CAN 6-Pin Connector (if applicable).
    j) Antennas for WiFi/Bluetooth (if applicable).
    k) Antennas for Cellular (if applicable).
  3. Connect the Power Cable of the +9V to +36V Power Supply into the Mini-Fit Jr. 4-Pin power connector.
  4. Plug the AC cable into the Power Supply and into the wall socket.
    DO NOT power up your system by plugging in live power

THERMAL DETAILS

The Rudi-NX has an Operating Temperature Range of -20°C to +80°C. 

However, it is important to note that the NVIDIA Jetson Xavier NX Module has its own properties separate to that of the Rudi-NX. The NVIDIA Jetson Xavier NX matches the Rudi-NX Operating Temperature Range of -20°C to +80°C.

Customer responsibility requires proper implementation of a thermal solution that maintains the RudiNX temperatures below the specified temperatures (shown in the tables below) under the maximum thermal load and system conditions for their use case.

NVIDIA Jetson Xavier NX 

ParameterValueUnits
 Maximum Xavier SoC Operating TemperatureT.cpu = 90.5°C
T.gpu = 91.5°C
T.aux = 90.0°C
 Xavier SoC Shutdown TemperatureT.cpu = 96.0°C
T.gpu = 97.0°C
T.aux = 95.5°C

Rudi-NX 

ParameterValueUnits
 Maximum Operating Temperature @70CFM970 Evo Plus 1TB Installed, NVMe Cooling Block InstalledT.cpu = 90.5°C
T.gpu = 90.5°C
T.nvme = 80.0°C
T.amb = 60.0°C

CURRENT CONSUMPTION DETAILS

ParameterValueUnitsTemperature
NVIDIA Jetson Xavier NX Module, Passive Cooling, Idle, HDMI, Ethernet, Mouse, and Keyboard plugged in7.5W25°C (typ.)
NVIDIA Jetson Xavier NX Module, Passive Cooling, 15W – 6 core mode, CPU stressed, GPU stressed, HDMI, Ethernet, Mouse, and Keyboard plugged in 22 W 25°C (typ.)

SOFTWARE / BSP DETAILS

All Connect Tech NVIDIA Jetson based products are built upon a modified Linux for Tegra (L4T) Device Tree that is specific to each CTI product.

WARNING: The hardware configurations of CTI’s products differ from that of the NVIDIA supplied evaluation kit. Please review the product documentation and install ONLY the appropriate CTI L4T BSPs.
Failure to follow this process could result in non-functional hardware.

CABLES INCLUDED

DescriptionPart NumberQty
Power Input CableCBG4081
GPIO CableSFSD-20-28C-G-12.00-SR1
CAN CableSFSD-03-28C-G-12.00-SR1

ACCESSORIES

DescriptionPart Number
AC/DC Power SupplyMSG085
Quad FAKRA GMSL1/2 CableCBG341
Mounting BracketsMSG067

APPROVED VENDORS CAMERAS

ManufacturerDescriptionPart NumberImage Sensor
e-con SystemsGMSL1 CameraNileCAM30AR0330
Leopard ImagingGMSL2 CameraLI-IMX390-GMSL2- 060HIMX390

MECHANICAL DETAILS

Rudi-NX Disassembly Procedure 

INSTRUCTIONS FOR DISASSEMBLY

THE FOLLOWING PAGES SHOW THE DISASSEMBLY OF THE BASE PANEL TO GAIN ACCESS INTO THE SYSTEM TO ALLOW FOR PLUG-INS INTO M.2 SLOTS.

ALL OPERATIONS MUST BE COMPLETED IN A ESD CONTROLLED ENVIRONMENT. WRIST OR HEEL ESD STRAPS MUST BE WORN DURING ANY OPERATION OUTLINED

ALL FASTENERS TO BE REMOVED AND RE-ASSEMBLED USING PROPER TORQUE DRIVERS
MECHANICAL DETAILS
MECHANICAL DETAILS

NOTE THE SYSTEM MUST REMAIN IN THIS POSITION DURING ALL OPERATIONS.

THE SYSTEM MUST REMAIN IN THIS POSITION SINCE THE PCB IS NOT FASTENED AND ONLY BEING HELD IN PLACE WITH THE CONNECTORS THAT ARE GOING THROUGH THE FRONT AND REAR PANELS.

DISASSEMBLY PROCEDURE

DISASSEMBLY PROCEDURE

AFTER PLUGGING IN THE M.2 CARDS ARE MOUNTED ON THE STANDOFF MOUNTS A & B AS SHOWN.
IT IS RECOMMENDED TO USE THE FOLLOWING TO FASTEN M.2 CARDS ON MOUNT A:
M2.5X0.45, 8.0mm LONG, PHILLIPS PAN HEAD
M2.5 LOCK WASHER (IF NOT USED SUITABLE THREADLOCKER MUST BE USED)
IT IS RECOMMENDED TO USE THE FOLLOWING TO FASTEN M.2 CARD ON MOUNT B
M2.5X0.45. 6.0mm LONG, PHILLIPS PAN HEAD
M2.5 LOCK WASHER (IF NOT USED SUITABLE THREADLOCKER MUST BE USED)
FASTEN TO A TORQUE OF 3.1in-lb

Rudi-NX Assembly Procedure 

Rudi-NX Assembly Procedure

Rudi-NX Optional Mounting Brackets Plan View 

Mounting Brackets Plan View 
Mounting Brackets Plan View 

Rudi-NX Optional Mounting Brackets Assembly Procedure

Mounting Brackets Assembly Procedure

ASSEMBLY INSTRUCTIONS:

  1. REMOVE THE RUBBER FEET FROM THE BOTTOM OF ASSEMBLY.
  2. SECURE THE MOUNTING BRACKET ONE SIDE AT A TIME USING EXISTING SCREWS.
  3. TORQUE THE FASTENERS TO 5.2 in-lb.

PREFACE

Disclaimer
The information contained within this user’s guide, including but not limited to any product specification, is subject to change without notice.

Connect Tech assumes no liability for any damages incurred directly or indirectly from any technical or typographical errors or omissions contained herein or for discrepancies between the product and the user’s guide.

Customer Support Overview
If you experience difficulties after reading the manual and/or using the product, contact the Connect Tech reseller from which you purchased the product. In most cases the reseller can help you with product installation and difficulties.

In the event that the reseller is unable to resolve your problem, our highly qualified support staff can assist you. Our support section is available 24 hours a day, 7 days a week on our website at:
http://connecttech.com/support/resource-center/. See the contact information section below for more information on how to contact us directly. Our technical support is always free.

Contact Information 

Contact Information
Mail/CourierConnect Tech Inc. Technical Support 489 Clair Rd. W. Guelph, Ontario Canada N1L 0H7
Contact Informationsales@connecttech.com support@connecttech.com www.connecttech.com

Toll Free: 800-426-8979 (North America only)
Telephone: +1-519-836-1291
Facsimile: 519-836-4878 (on-line 24 hours)

 

 

Support

Please go to the Connect Tech Resource Center for product manuals, installation guides, device drivers, BSPs and technical tips.

Submit your technical support questions to our support engineers. Technical Support representatives are available Monday through Friday, from 8:30 a.m. to 5:00 p.m. Eastern Standard Time.

Limited Product Warranty 

Connect Tech Inc. provides a one-year Warranty for this product. Should this product, in Connect Tech Inc.’s opinion, fail to be in good working order during the warranty period, Connect Tech Inc. will, at its option, repair or replace this product at no charge, provided that the product has not been subjected to abuse, misuse, accident, disaster or non-Connect Tech Inc. authorized modification or repair.

You may obtain warranty service by delivering this product to an authorized Connect Tech Inc. business partner or to Connect Tech Inc. along with proof of purchase. Product returned to Connect Tech Inc. must be pre-authorized by Connect Tech Inc. with an RMA (Return Material Authorization) number marked on the outside of the package and sent prepaid, insured and packaged for safe shipment. Connect Tech Inc. will return this product by prepaid ground shipment service.

The Connect Tech Inc. Limited Warranty is only valid over the serviceable life of the product. This is defined as the period during which all components are available. Should the product prove to be irreparable, Connect Tech Inc. reserves the right to substitute an equivalent product if available or to retract the Warranty if no replacement is available.

The above warranty is the only warranty authorized by Connect Tech Inc. Under no circumstances will Connect Tech Inc. be liable in any way for any damages, including any lost profits, lost savings or other incidental or consequential damages arising out of the use of, or inability to use, such product

Copyright Notice 

The information contained in this document is subject to change without notice. Connect Tech Inc. shall not be liable for errors contained herein or for incidental consequential damages in connection with the furnishing, performance, or use of this material. This document contains proprietary information that is protected by copyright. All rights are reserved. No part of this document may be photocopied, reproduced, or translated to another language without the prior written consent of Connect Tech, Inc.

Copyright  2020 by Connect Tech, Inc.

Trademark Acknowledgment

Connect Tech, Inc. acknowledges all trademarks, registered trademarks and/or copyrights referred to in this document as the property of their respective owners. Not listing all possible trademarks or copyright acknowledgments does not constitute a lack of acknowledgment to the rightful owners of the trademarks and copyrights mentioned in this document.

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Documents / Resources

Connect Tech Inc Rudi-NX Embedded System [pdf] User Guide
Rudi-NX Embedded System, Rudi-NX, Embedded System, System

References

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