Shark ZU620 Series Rotator Powered Lift-Away Speed Upright Vacuum with Self-Cleaning Brushroll

Shark

Rotator®
Powered Lift-Away® Speed
Upright Vacuum with
Self-Cleaning Brushroll
ZU620 Series
OWNER’S GUIDE

IMPORTANT SAFETY INSTRUCTIONS
FOR HOUSEHOLD USE ONLY • PLEASE READ CAREFULLY BEFORE USE
If the plug does not fit fully into the outlet, reverse the plug. If it still does not fit,
contact a qualified electrician. DO NOT force into outlet or try to modify to fit.

Shark ZU620 Series Rotator Powered Lift-Away Speed Upright Vacuum with Self-Cleaning BrushrollWARNING
To reduce the risk of fire, electric shock, injury, or property damage:

GENERAL WARNINGS
When using an electrical appliance,
basic precautions should always be
followed, including the following:

  1. Your vacuum cleaner may consist of
    a motorized nozzle, wand, hose, and/
    or vacuum pod. This device contains
    electrical connections, electrical
    wiring, and moving parts that
    potentially present risk to the user.
  2. Use only identical replacement parts.
  3. Carefully observe and follow the
    instructions provided below to avoid
    improper use of the appliance. DO NOT
    use the vacuum for any purpose other
    than those described in this manual.
  4. Before use, carefully inspect all parts
    for any damage. DO NOT use if any
    parts are damaged.
  5. The use of an extension cord is
    NOT recommended.
  6. This vacuum cleaner contains no
    serviceable parts.
    USE WARNINGS
  7. This appliance can be used by
    persons with reduced physical,
    sensory or mental capabilities or
    lack of experience and knowledge
    if they have been given supervision
    or instruction concerning use of
    the appliance in a safe way and
    understand the hazards involved.
    Cleaning and user maintenance shall
    not be made by children.
    a) Keep the appliance and its cord
    out of reach of children. DO NOT
    allow the appliance to be used by
    children. DO NOT allow to be used
    as a toy. Close supervision is
    necessary when used near children.
  8. Always turn off the vacuum cleaner
    before connecting or disconnecting
    any motorized nozzles or other
    accessories.
  9. DO NOT handle plug or vacuum
    cleaner with wet hands.
  10. DO NOT use without filters in place.
  11. Only use Shark® branded filters
    and accessories. Failure to do so
    will also void the warranty.
  12. DO NOT damage the power cord:
    a) DO NOT pull or carry vacuum
    cleaner by the cord or use the
    cord as a handle.
    b) DO NOT unplug by pulling on
    cord. Grasp the plug, not the cord.
    c) DO NOT run the vacuum cleaner
    over the power cord, close a door
    on the cord, pull the cord around
    sharp corners, or leave the cord
    near heated surfaces.
  13. DO NOT put any objects into nozzle
    or accessory openings. DO NOT use
    with any opening blocked; keep free
    of dust, lint, hair, and anything that
    may reduce airflow.
  14. DO NOT use if nozzle or accessory
    airflow is restricted. If the air paths or
    the motorized floor nozzle become
    blocked, turn the vacuum cleaner
    off and unplug from electrical outlet.
    Remove all obstructions before you
    plug in and turn on the unit again.
  15. Keep nozzle and all vacuum
    openings away from hair, face,
    fingers, uncovered feet, or loose
    clothing.
  16. DO NOT use if vacuum cleaner is
    not working as it should, or has been
    dropped, damaged, left outdoors, or
    dropped into water.
  17. Use extra care when cleaning
    on stairs.
  18. DO NOT leave the vacuum cleaner
    unattended while plugged in.
  19. When powered on, keep the vacuum
    cleaner moving over the carpet surface
    at all times to avoid damaging the
    carpet fibers.
  20. DO NOT place vacuum cleaner
    on unstable surfaces such as chairs
    or tables.
  21. Your Shark® vacuum may not be
    designed to stand up on its own. When
    taking a break from cleaning, you may
    need to lean it against furniture or a
    wall, or lay it flat on the floor. Using
    the vacuum for an application where
    the unit lacks stability may result in
    personal injury.
  22. DO NOT use to pick up:
    a) Liquids
    b) Large objects
    c) Hard or sharp objects
    (glass, nails, screws, or coins)
    d) Large quantities of dust (drywall
    dust, fireplace ash, or embers).
    DO NOT use as an attachment to
    power tools for dust collection.
    e) Smoking or burning objects
    (hot coals, cigarette butts,
    or matches)f) Flammable or combustible
    materials (lighter fluid, gasoline,
    or kerosene)
    g) Toxic materials (chlorine bleach,
    ammonia, or drain cleaner)
  23. DO NOT use in the following areas:
    a) Poorly lit areas
    b) Wet or damp surfaces
    c) Outdoor areas
    d) Spaces that are enclosed and may
    contain explosive or toxic fumes
    or vapors (lighter fluid, gasoline,
    kerosene, paint, paint thinners,
    mothproofing substances, or
    flammable dust)
  24. Turn off all controls before plugging in
    or unplugging the vacuum.
  25. Unplug from electrical outlet
    when not in use and before
    any maintenance or cleaning.
  26. Hand wash with water only.
    Washing with cleaning chemicals
    could damage the unit.
  27. During cleaning or routine
    maintenance, DO NOT cut anything
    other than hair, fibers, or string
    wrapped around the brushroll.
  28. Allow all filters to air-dry completely
    before replacing in the vacuum to
    prevent liquid from being drawn
    into electric parts.
  29. Make sure the dust cup and all filters
    are in place after routine maintenance.
  30. If provided, secure the power
    cord around the two cord hooks
    during storage.

To reduce the risk of electric shock, this appliance has a polarized plug (one blade
is wider than the other). This plug will fit in a polarized outlet only one way. If the
plug does not fit fully in the outlet, reverse the plug. If it still does not fit, contact a
qualified electrician to install the proper outlet. Do not change the plug in any way.

SAVE THESE INSTRUCTIONS

ASSEMBLY

Shark ZU620 Series Rotator Powered Lift-Away Speed Upright Vacuum with Self-Cleaning Brushroll

  1. Insert Wand into Floor Nozzle.
  2. Insert Handle into wand.
  3. Place Pod onto wand and slide down to connect.
  4. Connect Hose into back of pod, until it clicks into place.
  5. Attach Hose Clip to wand.

For proper operation, ensure all parts are firmly clicked into place.

WHOLE-HOME CLEANING

Shark ZU620 Series Rotator Powered Lift-Away Speed Upright Vacuum with Self-Cleaning Brushroll

Press power button to turn the vacuum  on or off. Please note the Brushrolls will
not spin unless the wand is reclined.

Shark ZU620 Series Rotator Powered Lift-Away Speed Upright Vacuum with Self-Cleaning Brushroll

Slide the selector switch to the appropriate surface
setting:
Thick Carpet & Area Rug Cleaning: Set Floor Selector to Carpet and slide Suction Control
toward Min to reduce suction. Carpet & Low Pile Cleaning: Set Floor Selector to
Carpet and slide Suction Control toward Max to increase suction. Hard Floor Cleaning: Set Floor Selector to Hard Floor and slide Suction Control toward Max to  increase suction.

BRUSHROLL INDICATOR LIGHT

Shark ZU620 Series Rotator Powered Lift-Away Speed Upright Vacuum with Self-Cleaning Brushroll

WHAT DOES THE BRUSHROLL INDICATOR LIGHT MEAN?
Solid Green: The brushrolls are spinning and working as they should.
Solid Red: There is a jam in the brushroll area. Turn your vacuum off and remove any blockages in the nozzle.
Flashing Red*: The motorized floor nozzle is overheating. Turn your vacuum off and wait a minimum of 45 minutes for it to cool down.
* See Troubleshooting section for further instructions.

CLEANING MODES

Shark ZU620 Series Rotator Powered Lift-Away Speed Upright Vacuum with Self-Cleaning Brushroll

To engage brushrolls, turn on power, then place foot on floor nozzle and tilt handle back.

Shark ZU620 Series Rotator Powered Lift-Away Speed Upright Vacuum with Self-Cleaning Brushroll

Press the Lift-Away button to detach the pod from the floor nozzle.

Shark ZU620 Series Rotator Powered Lift-Away Speed Upright Vacuum with Self-Cleaning Brushroll

Press the Handle button to detach the handle from the wand.

Shark ZU620 Series Rotator Powered Lift-Away Speed Upright Vacuum with Self-Cleaning Brushroll

With pod removed, press the Handle button to detach the handle from the wand.

Shark ZU620 Series Rotator Powered Lift-Away Speed Upright Vacuum with Self-Cleaning Brushroll

Press the Wand Release button to detach the wand from the pod

Shark ZU620 Series Rotator Powered Lift-Away Speed Upright Vacuum with Self-Cleaning Brushroll

With pod removed, press the Wand Release button to detach the wand from the floor nozzle.

NOTE: All accessories are compatible with both the wand and the handle.

EMPTYING THE DUST CUP

Shark ZU620 Series Rotator Powered Lift-Away Speed Upright Vacuum with Self-Cleaning BrushrollIMPORTANT: Unplug the power cord before performing any maintenance.

Shark ZU620 Series Rotator Powered Lift-Away Speed Upright Vacuum with Self-Cleaning Brushroll

Pull up on Dust Cup Release Latch on the handle and lift dust cup off pod.

Shark ZU620 Series Rotator Powered Lift-Away Speed Upright Vacuum with Self-Cleaning Brushroll

Hold dust cup over a trash bin and press the empty-release latch on the bottom to empty dust and debris into trash.

Shark ZU620 Series Rotator Powered Lift-Away Speed Upright Vacuum with Self-Cleaning Brushroll

Press Top Empty Release Latch to access dust screen and remove built-up debris as necessary.

Shark ZU620 Series Rotator Powered Lift-Away Speed Upright Vacuum with Self-Cleaning Brushroll

To reinstall, place bottom of dust cup into pod and
then tilt until it clicks into place.

CLEANING AND REPLACING THE FILTERS

Regularly clean and replace the filters to keep your vacuum’s suction power optimal.
To clean filters, rinse with cold water ONLY to prevent damage from cleaning chemicals. Allow
all filters to air-dry for at least 24 hours before reinstalling them to prevent liquid from being
drawn into electric parts.

IMPORTANT: DO NOT use soap when cleaning the filters.

Shark ZU620 Series Rotator Powered Lift-Away Speed Upright Vacuum with Self-Cleaning Brushroll

Pre-Motor (foam and felt):
With the dust cup removed, take out the foam and felt filters and rinse them with
water only. Allow filter to air-dry completely before reinstalling. Tap loose dirt off filters
between washes as needed.

CLEAN PRE-MOTOR FILTERS EVERY
3 MONTHS.

Shark ZU620 Series Rotator Powered Lift-Away Speed Upright Vacuum with Self-Cleaning Brushroll

Post-Motor (HEPA):
To access the HEPA Filter, pull the latch under the filter cover and take off the cover.
Remove the HEPA filter and rinse it with water only. Allow filter to air-dry completely
before reinstalling.

CLEAN HEPA FILTER EVERY YEAR.

REPLACING FILTERS

The pre-motor filters should be replaced every 2.5 years. The post-motor HEPA filter should be replaced every 3 years.

Replacement                         Replacement
Pre-Motor Foam &               HEPA Filter
Felt Filter Kit                        XHF680
XFFK632
NOTE: To order replacement parts and filters, visit sharkaccessories.com.

MAINTAINING THE SELF-CLEANING BRUSHROLL

SELF-CLEANING BRUSHROLL
The self-cleaning brushroll automatically removes hair wrap. If some hair or debris remains after
continued use, remove the cover on the bottom of the floor nozzle to access the brushroll.

Shark ZU620 Series Rotator Powered Lift-Away Speed Upright Vacuum with Self-Cleaning Brushroll

Using a coin, turn locks counterclockwise, then open the cover to access Brushroll.
NOTE: Cover will open but is not completely removable

DEBRIS WRAPPED AROUND BRUSHROLL 

Shark ZU620 Series Rotator Powered Lift-Away Speed Upright Vacuum with Self-Cleaning Brushroll

Clean off any debris on the bristles.

NOTE: If any hair is wrapped around the brushroll, extending cleaning time will allow the self-cleaning brushroll to remove it for you. If some fibers remain wrapped around brushroll after continued use, carefully cut debris with scissors and remove from brushroll.

DEBRIS BEHIND BRUSHROLL

Shark ZU620 Series Rotator Powered Lift-Away Speed Upright Vacuum with Self-Cleaning Brushroll

If you vacuum up a hard or sharp object or notice a noise change while vacuuming, check
for blockages or objects caught in the brushroll. Clear away any dust, dirt, or blockages in
Debris Intake. To close the cover, push down until it clicks into place, then close the locks with a coin.

CHECKING FOR BLOCKAGES

Shark ZU620 Series Rotator Powered Lift-Away Speed Upright Vacuum with Self-Cleaning Brushroll

Detach hose from vacuum pod, and check hose and opening on back of pod for blockages

Shark ZU620 Series Rotator Powered Lift-Away Speed Upright Vacuum with Self-Cleaning Brushroll

Detach wand from floor nozzle and handle, and check both ends for blockages

Shark ZU620 Series Rotator Powered Lift-Away Speed Upright Vacuum with Self-Cleaning Brushroll

Detach wand from floor nozzle, tilt nozzle neck back, and check opening for blockages

Shark ZU620 Series Rotator Powered Lift-Away Speed Upright Vacuum with Self-Cleaning Brushroll

Detach handle from wand and hose from the vacuum pod, and check openings for blockages.

Shark ZU620 Series Rotator Powered Lift-Away Speed Upright Vacuum with Self-Cleaning Brushroll

Detach dust cup from vacuum pod. Empty dust cup, remove debris from lint screen, and check for
blockages.

AVAILABLE ACCESSORIES

A 8″ Crevice Tool B
This slim tool is great for cleaning in tight  Shark ZU620 Series Rotator Powered Lift-Away Speed Upright Vacuum with Self-Cleaning Brushroll
spaces, between couch cushions, and in
hard-to-reach areas.

B Upholstery Tool
Perfect for large-particle pickup, dusting,
and removing stubborn pet hair and lint from
furniture and other upholstered surfaces.

C Dusting Brush
This brush dusts and cleans delicate
surfaces. Great for use on fans, blinds,
lampshades, and keyboards.

D Duster Crevice Tool
Two cleaning tools in one: the crevice tool
gives you extended reach to clean in tight
spaces, while the soft brush is ideal for
dusting delicate surfaces.

E Pet Multi-Tool
A single convertible tool for cleaning tough
pet messes two ways: use the stiff bristle
brush to clean stuck-on debris, or take off
the bristles to reveal an upholstery tool
perfect for removing stubborn pet hair and
large piles of debris.

F Self-Cleaning Pet Power Brush
Tackles pet hair and ground-in dirt from
above-floor areas like carpeted stairs and
upholstery, while actively removing hair
wrap as it cleans.

G Dust-Away® Hard Floor Attachment
Durable enough for cleaning big crumbs
and debris but gentle enough for delicate
dusting on hardwood and tile floors.

H Canister Caddy
Transforms your Rotator® into a canister
vacuum, giving you the freedom to roll the
pod along while keeping cleaning tools
close by.
NOTE: Not all accessories come with all units. Please see the enclosed Quick Start Guide for your unit’s
configuration. To order additional accessories, visit sharkaccessories.com.

TROUBLESHOOTING

Vacuum is not picking up debris. No suction or light suction.

  • Check filters to see if they need cleaning. Follow instructions for rinsing and air-drying the
    filters before reinserting in the vacuum.
  • Dust cup may be full; empty dust cup.
  • Check hose, hose connections, nozzle, wand, pod, and accessories for blockages. Clear any
    blockages found. Refer to Checking for Blockages section for more information.
  • If any hair, string, or carpet fibers are wrapped around the brushroll, extend cleaning time to
    allow the self-cleaning brushroll to remove them.
    – If some hair or fibers remain wrapped around brushroll after continued use, remove the
    floor nozzle cover and carefully cut debris with scissors and remove from brushroll. Refer
    to Maintaining the Self-Cleaning Brushroll section for more information

Vacuum lifts area rugs.

  • Make sure selector switch is set to Hard Floor.
  • Suction is powerful. Take care when vacuuming area rugs or rugs with delicately sewn
    edges.
  • To minimize suction, slide Suction Control to Min.
    Brushroll does not spin.
  • If the Brushroll Indicator Light turns red, immediately turn off and unplug the vacuum.
    Remove pod from floor nozzle. Clear any blockages or debris from the brushroll and
    nozzle. (See Checking for Blockages & Maintaining Brushroll.) Close the brushroll cover and
    reconnect the pod to the floor nozzle. Plug in the vacuum and turn on the power.
  • With the power on, recline the handle, which will automatically turn on the brushroll.

Vacuum turns off on its own.
If your vacuum overheats, the thermostat will automatically turn the suction motor off. Perform
the following steps to restart the thermostat:

  1. Turn vacuum off and unplug it.
  2. Empty dust cup and clean filters. Refer to the Emptying the Dust Cup and Cleaning and
    Replacing the Filters sections for more information.
  3. Check for blockages in hose, accessories, and inlet openings.
  4. Allow unit to cool for a minimum of 45 minutes.
  5. Plug in the vacuum and turn on the power.

Indicator light flashes red.

  1. Turn vacuum off and unplug it.
  2. Detach the nozzle from the wand and pod.
  3. Access the brushroll by using a coin to open the three locks on the bottom of the nozzle.
  4. Clear any blockages or debris from the brushroll and floor nozzle.
  5. Allow unit to cool for a minimum of 45 minutes.
  6. Reassemble the unit. Plug in vacuum and turn it on.

FIVE (5) YEAR LIMITED WARRANTY

The Five (5) Year Limited Warranty applies to purchases made from authorized retailers of SharkNinja
Operating LLC. Warranty coverage applies to the original owner and to the original product only and is
not transferable.
SharkNinja warrants that the unit shall be free from defects in material and workmanship for a period
of five (5) years from the date of purchase when it is used under normal household conditions and
maintained according to the requirements outlined in the Owner’s Guide, subject to the following
conditions and exclusions:

What is covered by this warranty?

  1. The original unit and/or non-wearable components deemed defective, in SharkNinja’s sole discretion,
    will be repaired or replaced up to five (5) years from the original purchase date.
  2. In the event a replacement unit is issued, the warranty coverage ends six (6) months following the
    receipt date of the replacement unit or the remainder of the existing warranty, whichever is later.
    SharkNinja reserves the right to replace the unit with one of equal or greater value.

What is not covered by this warranty?

  1. Normal wear and tear of wearable parts (such as foam filters, HEPA filters, pads, etc.), which require
    regular maintenance and/or replacement to ensure the proper functioning of your unit, are not covered
    by this warranty. Replacement parts are available for purchase at sharkaccessories.com.
  2. Any unit that has been tampered with or used for commercial purposes.
  3. Damage caused by misuse (e.g., vacuuming up water or other liquids), abuse, negligent handling,
    failure to perform required maintenance (e.g., not cleaning the filters), or damage due to mishandling
    in transit.
  4. Consequential and incidental damages.
  5. Defects caused by repair persons not authorized by SharkNinja. These defects include damages caused
    in the process of shipping, altering, or repairing the SharkNinja product (or any of its parts) when the
    repair is performed by a repair person not authorized by SharkNinja.
  6. Products purchased, used, or operated outside North America.

How to get service
If your appliance fails to operate properly while in use under normal household conditions within the warranty
period, visit sharkclean.com/support for product care and maintenance self-help. Our Customer Service
Specialists are also available at 1-800-798-7398 to assist with product support and warranty service options,
including the possibility of upgrading to our VIP warranty service options for select product categories.
SharkNinja will cover the cost for the customer to send in the unit to us for repair or replacement. A fee of
$24.95 (subject to change) will be charged when SharkNinja ships the repaired or replacement unit.

How to initiate a warranty claim
You must call 1-800-798-7398 to initiate a warranty claim. You will need the receipt as proof of purchase.
A Customer Service Specialist will provide you with return and packing instruction information.

How state law applies
This warranty gives you specific legal rights, and you also may have other rights that vary from state to
state. Some states do not permit the exclusion or limitation of incidental or consequential damages, so
the above may not apply to you.

REGISTER YOUR PURCHASE

Shark ZU620 Series Rotator Powered Lift-Away Speed Upright Vacuum with Self-Cleaning Brushrollregisteryourshark.com

Scan QR code using
mobile device

Shark ZU620 Series Rotator Powered Lift-Away Speed Upright Vacuum with Self-Cleaning BrushrollBenefits of registering your product and
creating an account:
• Get easier, faster product support and
access to warranty information
• Access troubleshooting and product care
instructions
• Be among the first to know about
exclusive product promotions

TIP: You can find the model and serial
numbers on the QR code label on the
bottom of the back of the vacuum pod.

PLEASE READ CAREFULLY AND KEEP FOR FUTURE REFERENCE.
This Owner’s Guide is designed to help you get a complete understanding of your new
Shark® Rotator® Powered Lift-Away® Speed with Self-Cleaning Brushroll.
SharkNinja Operating LLC
US: Needham, MA 02494
CAN: Ville St-Laurent, QC H4S 1A7
1-800-798-7398
sharkclean.com
Illustrations may differ from actual product. We are constantly striving to improve our products;
therefore the specifications contained herein are subject to change without notice.
For Shark Ninja U.S. Patent information, visit sharkninja.com/uspatents

 

 

Read More About This Manual & Download PDF:

 

Brushroll User Manual – Optimized PDF
Shark ZU620 Series Rotator Powered Lift-Away Speed Upright Vacuum with Self-Cleaning Brushroll User Manual – Original PDF

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