IMPORTANT SAFETY INSTRUCTIONS
FOR HOUSEHOLD USE ONLY • PLEASE READ CAREFULLY BEFORE USE
If the plug does not fit fully into the outlet, reverse the plug. If it still does not fit,
contact a qualified electrician. DO NOT force into outlet or try to modify to fit.
To reduce the risk of fire, electric shock, injury, or property damage:
When using an electrical appliance,
basic precautions should always be
followed, including the following:
- Your vacuum cleaner may consist of
a motorized nozzle, wand, hose, and/
or vacuum pod. This device contains
electrical connections, electrical wiring,
and moving parts that potentially present
risk to the user.
- Use only identical replacement parts.
- Carefully observe and follow the
instructions provided below to avoid
improper use of the appliance. DO NOT
use the vacuum for any purpose other than
those described in this manual.
- Before use, carefully inspect all parts
for any damage. DO NOT use if any parts
- The use of an extension cord is
- This vacuum cleaner contains
no serviceable parts.
- This appliance can be used by persons
with reduced physical, sensory or mental
capabilities or lack of experience and
knowledge if they have been given
supervision or instruction concerning
use of the appliance in a safe way and
understand the hazards involved. Cleaning
and user maintenance shall not be made by
children. Keep the appliance and its cord
out of reach of children. DO NOT allow the
appliance to be used by children. DO NOT
allow to be used as a toy. Close supervision
is necessary when used near children.
- Always turn off the vacuum cleaner
before connecting or disconnecting any
motorized nozzles or other accessories.
- DO NOT handle plug or vacuum cleaner
with wet hands.
- DO NOT use without filters in place.
- Only use Shark® branded filters
and accessories. Failure to do so
will also void the warranty.
- DO NOT damage the power cord:
a) DO NOT pull or carry vacuum cleaner
by the cord or use the cord as a handle.
b) DO NOT unplug by pulling
on cord. Grasp the plug, not
c) DO NOT run the vacuum cleaner over
the power cord, close a door on the
cord, pull the cord around sharp
corners, or leave the cord near heated
- DO NOT put any objects into nozzle or
accessory openings. DO NOT use with any
opening blocked; keep free of dust, lint,
hair, and anything that may reduce airflow.
- DO NOT use if nozzle or accessory
airflow is restricted. If the air paths or
the motorized floor nozzle become
blocked, turn the vacuum cleaner off and
unplug from electrical outlet. Remove all
obstructions before you plug in and turn
on the unit again.
- Keep nozzle and all vacuum openings
away from hair, face, fingers, uncovered
feet, or loose clothing.
- DO NOT use if vacuum cleaner is
not working as it should, or has been
dropped, damaged, left outdoors, or
dropped into water.
- Use extra care when cleaning
- DO NOT leave the vacuum cleaner
unattended while plugged in.
- When powered on, keep the vacuum
cleaner moving over the carpet surface
at all times to avoid damaging the
- DO NOT place vacuum cleaner
on unstable surfaces such as chairs
- Your Shark® Vacuum may not be designed
to stand up on its own. When taking a
break from cleaning, you may need to
lean it against furniture or a wall, or lay it
flat on the floor. Using the vacuum for an
application where the unit lacks stability
may result in personal injury.
- DO NOT use to pick up:
b) Large objects
c) Hard or sharp objects
(glass, nails, screws, or coins)
d) Large quantities of dust (drywall dust,
fireplace ash, or embers). DO NOT use
as an attachment to power tools for
e) Smoking or burning objects
(hot coals, cigarette butts,
f) Flammable or combustible materials
(lighter fluid, gasoline,
g) Toxic materials (chlorine bleach,
ammonia, or drain cleaner)
- DO NOT use in the following areas:
a) Poorly lit areas
b) Wet or damp surfaces
c) Outdoor areas
d) Spaces that are enclosed and may
contain explosive or toxic fumes or
vapors (lighter fluid, gasoline, kerosene,
paint, paint thinners, mothproofing
substances, or flammable dust)
- Turn off all controls before plugging in
or unplugging the vacuum.
- Unplug from electrical outlet
when not in use and before
any maintenance or cleaning.
- Hand wash with water only.
Washing with cleaning chemicals could
damage the unit.
- During cleaning or routine maintenance,
DO NOT cut anything other than hair,
fibers, or string wrapped around the
- Allow all filters to air-dry completely
before replacing in the vacuum to
prevent liquid from being drawn
into electric parts.
- Make sure the dust cup and all filters
are in place after routine maintenance.
- If provided, secure the power
cord around the two cord hooks
To reduce the risk of electric shock, this appliance has a polarized plug (one blade
is wider than the other). This plug will fit in a polarized outlet only one way. If the
plug does not fit fully in the outlet, reverse the plug. If it still does not fit, contact a
qualified electrician to install the proper outlet. Do not change the plug in any way.
SAVE THESE INSTRUCTIONS
- Place Pod onto Floor Nozzle Post.
- Insert Wand into pod.
- Attach bottom Accessory Holder onto pod.
- Insert Handle into wand.
- Attach Hose Clip to wand.
- Connect Hose to back of pod.
For proper operation, ensure all parts are firmly clicked into place.
Select surface setting:
O Power Off
I Hard Floor For bare floors and area rugs.
II Carpet For high pile carpets
Suction Control offers variable suction based on your needs. Slide to MIN to reduce
suction and increase maneuverability on carpets. Slide to MAX to increase suction on bare floors.
BRUSHROLL INDICATOR LIGHT
WHAT DOES THE BRUSHROLL INDICATOR LIGHT MEAN?
Solid Green: The brushroll is spinning and working as it should.
Solid Red: There is a jam in the brushroll area. Turn your vacuum off and remove any blockages
in the nozzle.
Flashing Red: The motorized floor nozzle is overheating. Turn your vacuum off and wait a
minimum of 45 minutes for it to cool down.
NOTE: For deep carpet cleaning per ASTM F 608 (embedded dirt in carpets), setting II, Carpet. For deep carpet cleaning per ASTM F 608, set to MAX suction and Carpet.
To engage brushroll, place foot on floor nozzle and tilt handle back.
Press the Handle Release button to detach the handle from the wand.
Press the Wand Release button to detach the wand from the pod.
Press the Lift-Away button to detach the pod from the floor nozzle.
With pod removed, press the Wand Release
button to detach the wand from the pod.
NOTE: All accessories are compatible with both the wand and the handle.
EMPTYING THE DUST CUP
IMPORTANT: Unplug the power cord before performing any maintenance
To remove Dust Cup, slide up release tabs on both sides of dust cup handle. Tilt dust cup
forward, then lift to remove.
Press lower release button to open bottom of dust cup.
To remove collected debris from Lint Screen, press top release button and lift handle to
open. Gently brush lint screen to clean.
To reinstall, place bottom of dust cup into pod and then tilt back until it clicks into place.
CLEANING THE FILTERS
Regularly clean and replace the filters to keep your vacuum’s suction power optimal.
To clean filters, rinse with cold water only to prevent damage from cleaning chemicals. Allow all
filters to air-dry for at least 24 hours before reinstalling them to prevent liquid from being drawn
into electric parts.
CLEANING THE FILTERS
IMPORTANT: DO NOT use soap when cleaning the filters.
CLEAN PRE-MOTOR FILTERS
EVERY 3 MONTHS
Remove Dust Cup, then lift out Filters.
CLEAN HEPA FILTER
Press button at bottom of Filter Door. Tilt Filter Door and lift out. Remove HEPA Filter.
To reinstall, insert HEPA filter into unit and replace the filter door.
Using a coin, turn locks counterclockwise to open, then lift off cover to access brushroll.
Squeeze tabs together and pull up to expose the airway.
Clear blockages from airway. Replace cover, pressing down firmly on all sides
before turning locks clockwise to close.
Use scissors to remove any string, carpet fibers, or hair that is wrapped
around the brushroll.
CHECKING FOR BLOCKAGES
Detach hose from vacuum pod, and check hose
and opening on back of pod for blockages
Detach wand from floor nozzle and handle, and check both ends for blockages
Detach wand from floor nozzle, tilt nozzle neck back, and check opening for blockages
Detach handle from wand and hose from the
vacuum pod, and check openings for blockages
Detach dust cup from vacuum pod. Empty dust cup, remove debris from lint screen, and check for
A Duster Crevice Tool
Two cleaning tools in one. The crevice tool
gives you extended cleaning reach for small
spaces, while the soft dusting brush cleans
a multitude of surfaces.
B Wide Upholstery Tool
The wide cleaning path helps remove pet
hair, dust, and large debris from mattresses,
couches, curtains, lampshades, and other
delicate upholstered surfaces.
C Hair Removal Multi-Tool
A single convertible tool for cleaning
tough pet messes two ways: Use the stiff
bristle brush to remove stubborn hair from
carpets, or take off the bristles to reveal
an upholstery tool perfect for cleaning
couches and bedding.
D Pet Power Brush
Designed to remove pet hair and ground-in
dirt from carpeted stairs and upholstery.
E Under-Appliance Wand
Clean under and behind hard-to-move
appliances and furniture with this adjustable
36” tool. Flip the extension piece over to
clean the underside of appliances
Vacuum is not picking up debris. No suction or light suction.
- Check filters to see if they need cleaning. Follow instructions for rinsing and air-drying the
filters before reinserting in the vacuum.
- Dust cup may be full; empty dust cup.
- Check hose, hose connections, nozzle, wand, pod, and accessories for blockages. Clear any
(Refer to Checking for Blockages section for more information.)
Vacuum lifts area rugs.
- Make sure Power/Surface switch is set to Hard Floor (setting I).
- Suction is powerful. Take care when vacuuming area rugs or rugs with delicately sewn edges.
- To minimize suction, slide the suction control valve to MIN.
Brushroll does not spin.
- If the Brushroll Indicator Light turns red, immediately turn off and unplug the vacuum.
Remove pod from floor nozzle and clear any blockages. Reconnect nozzle, plug in vacuum,
and turn on power.
- Set the Power/Surface switch to position II, Carpet.
- Step on the floor nozzle and recline the handle to activate the brushroll.
- If brushroll repeatedly stops spinning on plush or high-pile carpet, slide suction control
Vacuum turns off on its own or indicator light flashes red.
This vacuum is equipped with a motor-protective thermostat. If your vacuum overheats, the
thermostat will automatically turn the suction motor off. Perform the following steps to restart
- Turn vacuum off and unplug it.
- Empty dust cup and clean filters (see Emptying the Dust Cup and Cleaning the Filters).
- Check for blockages in hose, accessories, and inlet openings.
- Allow unit to cool for a minimum of 45 minutes.
- Plug in vacuum and turn it on.
NOTE: Not all accessories come with all units. Please see the enclosed Quick Start Guide for your unit’s configuration. To order additional accessories, visit sharkaccessories.com.
FIVE (5) YEAR LIMITED WARRANTY
The Five (5) Year Limited Warranty applies to purchases made from authorized retailers of SharkNinja
Operating LLC. Warranty coverage applies to the original owner and to the original product only and is
SharkNinja warrants that the unit shall be free from defects in material and workmanship for a period
of five (5) years from the date of purchase when it is used under normal household conditions and
maintained according to the requirements outlined in the Owner’s Guide, subject to the following
conditions and exclusions:
What is covered by this warranty?
- The original unit and/or non-wearable components deemed defective, in SharkNinja’s sole discretion,
will be repaired or replaced up to five (5) years from the original purchase date.
- In the event a replacement unit is issued, the warranty coverage ends six (6) months following the
receipt date of the replacement unit or the remainder of the existing warranty, whichever is later.
SharkNinja reserves the right to replace the unit with one of equal or greater value.
What is not covered by this warranty?
- Normal wear and tear of wearable parts (such as foam filters, HEPA filters, pads, etc.), which require
regular maintenance and/or replacement to ensure the proper functioning of your unit, are not covered
by this warranty. Replacement parts are available for purchase at sharkaccessories.com.
- Any unit that has been tampered with or used for commercial purposes.
- Damage caused by misuse (e.g., vacuuming up water or other liquids), abuse, negligent handling,
failure to perform required maintenance (e.g., not cleaning the filters), or damage due to mishandling
- Consequential and incidental damages.
- Defects caused by repair persons not authorized by SharkNinja. These defects include damages caused
in the process of shipping, altering, or repairing the SharkNinja product (or any of its parts) when the
repair is performed by a repair person not authorized by SharkNinja.
- Products purchased, used, or operated outside North America.
How to get service
If your appliance fails to operate properly while in use under normal household conditions within the warranty period, visit sharkclean.com/support for product care and maintenance self-help. Our Customer Service Specialists are also available at 1-800-798-7398 to assist with product support and warranty service options, including the possibility of upgrading to our VIP warranty service options for select product categories. So we may better assist you, please register your product online at registeryourshark.com and have the product on hand when you call.
SharkNinja will cover the cost for the customer to send in the unit to us for repair or replacement. A fee of $24.95 (subject to change) will be charged when SharkNinja ships the repaired or replacement unit.
How to initiate a warranty claim
You must call 1-800-798-7398 to initiate a warranty claim. You will need the receipt as proof of purchase. We also ask that you register your product online at registeryourshark.com and have the product on hand when you call, so we may better assist you. A Customer Service Specialist will provide you with return and packing instruction information.
How state law applies
This warranty gives you specific legal rights, and you also may have other rights that vary from state to state. Some states do not permit the exclusion or limitation of incidental or consequential damages, so the above may not apply to you.
REGISTER YOUR PURCHASE
Scan QR code using
RECORD THIS INFORMATION
Model Number: ______________________________
Serial Number: _______________________________
Date of Purchase: _____________________________
Store of Purchase: ____________________________
Voltage: 120V, 60Hz
Benefits of registering your product and
creating an account:
• Get easier, faster product support and
access to warranty information
• Access troubleshooting and product care
• Be among the first to know about
exclusive product promotions
TIP: You can find the model and serial numbers on the QR code label on the
bottom of the back of the vacuum pod.
PLEASE READ CAREFULLY AND KEEP FOR FUTURE REFERENCE.
This Owner’s Guide is designed to help you get a complete understanding of your new
Shark Navigator® Lift-Away®.
SharkNinja Operating LLC
US: Needham, MA 02494
Illustrations may differ from actual product. We are constantly striving to improve our products;
therefore the specifications contained herein are subject to change without notice.
For SharkNinja U.S. Patent information, visit sharkninja.com/uspatents
© 2019 SharkNinja Operating LLC. LIFT-AWAY, SHARK, and SHARK NAVIGATOR
are registered trademarks of SharkNinja Operating LLC. NAVIGATOR is a
trademark of SharkNinja Operating LLC.
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