Shark HZ250 Series UltraLight Pet Corded Stick with Self-Cleaning Brushroll User Manual


To reduce the risk of electric shock, this vacuum cleaner has a polarized
plug (one blade is wider than the other). As a safety feature, this plug will
fit into a polarized outlet only one way. If the plug does not fit fully into the
outlet, reverse the plug. If it still does not fit, contact a qualified electrician.
DO NOT force into outlet or try to modify to fit.

Shark HZ250 Series UltraLight Pet Corded Stick with Self-Cleaning Brushroll User ManualWARNING

When using an electrical appliance, basic precautions should always be
followed, including the following:

  1. Your vacuum cleaner may consist
    of a motorized nozzle, wand, hose,
    and/or vacuum pod. This device
    contains electrical connections,
    electrical wiring, and moving
    parts that potentially present risk
    to the user.
  2. Use only identical replacement parts.
  3. Carefully observe and follow
    the instructions provided below
    to avoid improper use of the
    appliance. DO NOT use the vacuum
    for any purpose other than those
    described in this manual.
  4. Before use, carefully inspect all
    parts for any damage. DO NOT
    use if any parts are damaged.
  5. The use of an extension cord is
    NOT recommended.
  6. This vacuum cleaner contains
    no serviceable parts.
  7. This appliance can be used by
    persons with reduced physical,
    sensory or mental capabilities or
    lack of experience and knowledge
    if they have been given supervision
    or instruction concerning use of
    the appliance in a safe way and
    understand the hazards involved.
    Cleaning and user maintenance shall
    not be made by children. Keep the
    appliance and its cord out of reach of
    children. DO NOT allow the appliance
    to be used by children. DO NOT allow
    to be used as a toy. Close supervision
    is necessary when used near children.
  8. Always turn off the vacuum cleaner
    before connecting or disconnecting
    any motorized nozzles or other
  9. DO NOT handle plug or vacuum
    cleaner with wet hands.
  10. DO NOT use without filters in place.
  11. Only use Shark® branded filters
    and accessories.
  12. DO NOT damage the power cord:
    a) DO NOT pull or carry vacuum
    cleaner by the cord or use the
    cord as a handle.
    b) DO NOT unplug by pulling
    on cord. Grasp the plug, not
    the cord.
    c) DO NOT run the vacuum cleaner
    over the power cord, close a
    door on the cord, pull the cord
    around sharp corners, or leave
    the cord near heated surfaces.
  13. DO NOT put any objects into nozzle
    or accessory openings. DO NOT use
    with any opening blocked; keep free
    of dust, lint, hair, and anything that
    may reduce airflow.
  14. DO NOT use if nozzle or accessory
    airflow is restricted. If the air
    paths or the motorized floor
    nozzle become blocked, turn the
    vacuum cleaner off and unplug
    from electrical outlet. Remove all
    obstructions before you plug in
    and turn on the unit again.                                                                              SAVE THESE INSTRUCTIONS
  15. Keep nozzle and all vacuum
    openings away from hair, face,
    fingers, uncovered feet, or
    loose clothing.
  16. DO NOT use if vacuum cleaner is
    not working as it should, or has
    been dropped, damaged, left
    outdoors, or dropped into water.
  17. Use extra care when cleaning
    on stairs.
  18. DO NOT leave the vacuum cleaner
    unattended while plugged in.
  19. When powered on, keep the
    vacuum cleaner moving over the
    carpet surface at all times to avoid
    damaging the carpet fibers.
  20. DO NOT place vacuum cleaner
    on unstable surfaces such as chairs
    or tables.
  21. Your Shark® vacuum may not
    be designed to stand up on its own.
    When taking a break from cleaning,
    you may need to lean it against
    furniture or a wall, or lay it flat
    on the floor. Using the vacuum
    for an application where the unit
    lacks stability may result in
    personal injury.
  22. DO NOT use to pick up:
    a) Liquids
    b) Large objects
    c) Hard or sharp objects
    (glass, nails, screws, or coins)
    d) Large quantities of dust (drywall
    dust, fireplace ash, or embers).
    DO NOT use as an attachment to
    power tools for dust collection.
    e) Smoking or burning objects
    (hot coals, cigarette butts,
    or matches)
    f) Flammable or combustible
    materials (lighter fluid, gasoline,
    or kerosene)
    g) Toxic materials (chlorine bleach,
    ammonia, or drain cleaner)
  23. DO NOT use in the following areas:
    a) Poorly lit areas
    b) Wet or damp surfaces
    c) Outdoor areas
    d) Spaces that are enclosed and
    may contain explosive or toxic
    fumes or vapors (lighter fluid,
    gasoline, kerosene, paint,
    paint thinners, mothproofing
    substances, or flammable dust)
  24. Turn off all controls before plugging
    in or unplugging the vacuum.
  25. Unplug from electrical outlet
    when not in use and before
    any maintenance or cleaning.
  26. Hand wash with water only.
    Washing with cleaning chemicals
    could damage the unit.
  27. During cleaning or routine
    maintenance, DO NOT cut anything
    other than hair, fibers, or string
    wrapped around the brushroll.
  28. Allow all filters to air-dry completely
    before replacing in the vacuum to
    prevent liquid from being drawn
    into electric parts.
  29. Make sure the dust cup and all
    filters are in place after routine
  30. If provided, secure the power
    cord around the two cord hooks
    during storage.

Shark HZ250 Series UltraLight Pet Corded Stick with Self-Cleaning Brushroll User Manual

Shark HZ250 Series UltraLight Pet Corded Stick with Self-Cleaning Brushroll User Manual1. Insert Wand into Floor Nozzle.
2. Insert Handheld Vacuum into wand.
3. Snap the Accessory Holder onto the wand,
then place accessories in the holder.
Ensure all connections click securely into place


Shark HZ250 Series UltraLight Pet Corded Stick with Self-Cleaning Brushroll User Manual

The control panel is located on top of the
handheld vacuum.

Power Button
Press the Power button to begin vacuuming.
Press again to turn off power.

Shark HZ250 Series UltraLight Pet Corded Stick with Self-Cleaning Brushroll User Manual

Bare Floor/Small Area Rugs
In the Bare Floor/Small Area Rug setting,
the brushrolls spin slowly to clean bare
floors and small area rugs

The brushrolls spin faster to pick up debris
below the surface of your carpets.

NOTE: Use the floor selector to toggle between Bare Floor and Carpet settings.
NOTE: For deep cleaning per ASTM F 608 (embedded dirt in carpets) please use the Carpet setting.

Shark HZ250 Series UltraLight Pet Corded Stick with Self-Cleaning Brushroll User Manual

To clean floors, step on floor nozzle
and tilt handheld vacuum back.
Select the desired floor mode for cleaning.

For more reach, detach the wand. Stand
the vacuum upright, step on the foot
pedal on the side of the nozzle, and pull
up the wand to detach.

Shark HZ250 Series UltraLight Pet Corded Stick with Self-Cleaning Brushroll User Manual

To detach the handheld vacuum, press the
Wand Release button and lift the handheld
vacuum off the wand. Great for cleaning
stairs, furniture, and countertops.

To clean stairs or other narrow spaces,
attach the handheld vacuum to the
floor nozzle.

Shark HZ250 Series UltraLight Pet Corded Stick with Self-Cleaning Brushroll User Manual

Press the wand release button near the top of the
wand to detach the handheld vacuum.
Align the catch on the side of the handheld
vacuum with the storage hook on the wand, then
hang the handheld vacuum from the hook.

Wrap the cord around the two cord hooks.
Start with the top hook, and leave a little
slack in the cord.

Shark HZ250 Series UltraLight Pet Corded Stick with Self-Cleaning Brushroll User Manual


NOTE: Not all accessories come with all units. For a list of the accessories included with this model, see the top
inside flap of the box. To order additional accessories, visit

A Crevice Tool
This slender tool offers extended reach to
access corners, baseboards, tight spaces, and
ceilings. A longer crevice tool is available at

B Pet Crevice Tool
This versatile, slender 8″ tool removes pet hair
from hard-to-reach spaces like corners, stairs,
and in between couch cushions.

C Upholstery Tool
Picks up pet hair, dust, and large debris from
mattresses, couches, curtains, and other
delicate upholstered fabrics.

D Dusting Brush
This brush dusts and cleans delicate surfaces.
Great for use on fans, blinds, lampshades, Shark HZ250 Series UltraLight Pet Corded Stick with Self-Cleaning Brushroll User Manual
and keyboards.

E Pet Multi-Tool
A single convertible tool for cleaning tough pet
messes two ways: use the stiff bristle brush to
clean stuck-on debris, or take off the bristles to
reveal an upholstery tool perfect for removing
stubborn pet hair and large piles of debris.

F Duster Crevice Tool
Two cleaning tools in one. The crevice tool
gives you extended reach to clean in tight
spaces, while the soft brush is ideal for dusting
delicate surfaces.

G Anti-Allergen Dust Brush
This brush features nylon fiber bristles specifically
designed for removing fine dust and allergen
particles from the most delicate surfaces.

H Self-Cleaning Pet Power Brush
Tackles pet hair and ground-in dirt from abovefloor
areas like carpeted stairs and upholstery,
while actively removing hair wrap as it cleans.

I Precision Duster
This flexible tube features a micro-duster crevice
tool on the end for cleaning around delicate
objects and in difficult-to-reach spots like car
interiors and computer keyboards.

J Under-Appliance Wand
Clean under and behind hard-to-move
appliances and furniture with this adjustable 36″
tool. Flip the extension piece over to clean the
underside of appliances.

K Onboard Storage Clip
This removable clip attaches to your vacuum.
The clip can store up to two accessories at a
time while you clean.

L Accessory Bag (Large, 32 x 70 cm)
This convenient accessory storage bag
measures 32 cm x 70 cm and fits the Under-
Appliance Wand. Smaller size available at


IMPORTANT: Unplug the vacuum before performing any maintenance.


Empty the dust cup each time you vacuum and periodically during cleaning, when debris in the dust cup reaches the MAX fill line.

Shark HZ250 Series UltraLight Pet Corded Stick with Self-Cleaning Brushroll User Manual

Press the wand release button and lift the
handheld vacuum. Remove the dust cup and
check all intake openings for blockages.

To remove the dust cup from the handheld vacuum,
press the two Dust Cup Release buttons at the same
time and slide out the dust cup.

Shark HZ250 Series UltraLight Pet Corded Stick with Self-Cleaning Brushroll User Manual

Hold the dust cup over the trash. Press the empty
button and pull the dust cup open until it clicks
and locks. To remove debris from the conical metal
screen, tap the dust cup downward inside the trash.

Push the dust cup closed. Reinstall it in the
handheld vacuum by inserting the front end first,
then the back until it clicks into place.


Regularly rinse and replace the filters to maintain your vacuum’s suction power.
To prevent damage from cleaning chemicals, rinse filters with cold water only. Do not use soap. Allow all filters to air-dry for at least 24 hours before reinstalling them to prevent liquid from being drawn into electronic parts.

Shark HZ250 Series UltraLight Pet Corded Stick with Self-Cleaning Brushroll User Manual

With the dust cup detached, press the Filter
Access buttons on both sides of the back of the
dust cup, then pull out the filter housing. Pull the
foam filter out of the housing, then lift out the felt
filter by the pull tab.
The Pre-Motor Filters should be washed once a month.

Remove the filter cover on the top of the handheld
vacuum to access the post-motor filter. To insert
the filter cover, lead with the bottom and press the
top into the handheld until it clicks into place.
The Post-Motor Filter should be washed once
every 12 months.


Replacement Pre-Motor Filter Kit              Replacement Post-Motor Filter
XFFKHZ2000                                            XPMFHZ2000
Shark HZ250 Series UltraLight Pet Corded Stick with Self-Cleaning Brushroll User ManualNOTE: The pre-motor filters should be replaced every 2.5 years. The post-motor filter should be replaced every 3 years.
Shark HZ250 Series UltraLight Pet Corded Stick with Self-Cleaning Brushroll User ManualRemove the handheld vacuum from the wand and
check all dust cup intake openings for debris or

Detach the wand and check it for blockages.

Shark HZ250 Series UltraLight Pet Corded Stick with Self-Cleaning Brushroll User Manual

Detach the wand from the floor nozzle and set aside.
Tilt the floor nozzle tube back and check openings
for blockages.
Remove any blockages or debris from the floor nozzle
debris intake.
(See Floor Nozzle Maintenance section to check
underneath the nozzle.).

Shark HZ250 Series UltraLight Pet Corded Stick with Self-Cleaning Brushroll User Manual

If you notice any hair wrap, continue vacuuming and the Self-Cleaning Brushroll will automatically remove it. If some hair wrap remains after continued use, remove the brushroll cover from the bottom of the nozzle and carefully remove the hair.
To open the cover, use a coin to turn the locks counterclockwise. Lift off the cover and remove any debris or hair wrap. Check the Debris Intake and clear away any dirt or blockages.
To close the cover, push down until it clicks into place, then turn the locks clockwise until closed.


Vacuum is not picking up debris. No suction or light suction. (Refer to Maintenance section for more

  • Empty the dust cup and clear the conical metal fluff screen. Check filters to see if they need cleaning.
    Follow instructions for rinsing and completely air-drying the filters before reinstalling them.
  • Check floor nozzle for blockages; clear blockages if required. (See Checking for Blockages instructions).
  • Remove any string, carpet fibers, or hair that may be wrapped around the brushroll.
  • Ensure the brushroll cover is locked in place. First, turn the nozzle upside down. Using a coin, turn the
    three locks counterclockwise. Push down on both sides of the cover until it clicks securely into place, then turn locks clockwise to close.

Vacuum lifts area rugs.

  • Suction is powerful. Take care when vacuuming area rugs or rugs with delicately sewn edges.
  • Turn off the unit to disengage the brushrolls. To restart, press the power button on the handle.

NOTE: During above-floor cleaning, accessories are optimized for different types of debris (See Available
Accessories section).

Brushrolls do not spin.

  • Sometimes going over thick carpet may cause the brushroll to stop. Try turning off and turning on the
    vacuum off the carpet to see to restart the floor nozzle.
  • If the brushroll indicator light turns solid red or flashes red, immediately turn off and unplug the vacuum.
  • Disconnect the wand from the floor nozzle and clear any blockages.
  • Reconnect the wand, plug in the vacuum, and turn on the power.
  • If the brushroll indicator light on the floor nozzle is green, the blockage has been successfully cleared. If
    the light is still red, please contact Customer Service at 1-800-798-7398.

Vacuum turns off on its own or the indicator light flashes red.
If your vacuum overheats, the thermostat will automatically turn off the motor. Perform the following steps to restart:

  1. Turn vacuum off and unplug it.
  2. Empty dust cup and clean filters (see Emptying the Dust Cup section).
  3. Disassemble the entire vacuum.
  4. Check for blockages in wand, floor nozzle, handheld vacuum, inlet openings, and accessories.
  5. Reassemble the entire vacuum and ensure all parts click into place.
  6. Allow unit to cool for a minimum of 60 minutes.
  7. Plug in vacuum and turn it on.

Vacuum is making a loud noise.
If you run over a hard or sharp object or notice a noise change while vacuuming, check for blockages or
objects caught behind the brushroll. (Refer to Maintenance section for more information.)


The Five (5) Year Limited Warranty applies to purchases made from authorized retailers of SharkNinja
Operating LLC. Warranty coverage applies to the original owner and to the original product only and isnot transferable.
SharkNinja warrants that the unit shall be free from defects in material and workmanship for a period of five (5) years from the date of purchase when it is used under normal household conditions and
maintained according to the requirements outlined in the Owner’s Guide, subject to the following conditions and exclusions:

What is covered by this warranty?

  1. The original unit and/or non-wearable components deemed defective, in SharkNinja’s sole discretion, will be repaired or replaced up to five (5) years from the original purchase date.
  2. In the event a replacement unit is issued, the warranty coverage ends six (6) months following the receipt date of the replacement unit or the remainder of the existing warranty, whichever is later.
    SharkNinja reserves the right to replace the unit with one of equal or greater value.

What is not covered by this warranty?

  1. Normal wear and tear of wearable parts (such as foam filters, HEPA filters, pads, etc.), which require regular maintenance and/or replacement to ensure the proper functioning of your unit, are not covered by this warranty. Replacement parts are available for purchase at
  2. Any unit that has been tampered with or used for commercial purposes.
  3. Damage caused by misuse (e.g., vacuuming up water or other liquids), abuse, negligent handling, failure to perform required maintenance (e.g., not cleaning the filters), or damage due to mishandling in transit.
  4. Consequential and incidental damages.
  5. Defects caused by repair persons not authorized by SharkNinja. These defects include damages caused in the process of shipping, altering, or repairing the SharkNinja product (or any of its parts) when the
    repair is performed by a repair person not authorized by SharkNinja.
  6. Products purchased, used, or operated outside North America.

How to get service
If your appliance fails to operate properly while in use under normal household conditions within the warranty period, visit for product care and maintenance self-help. Our Customer Service
Specialists are also available at 1-800-798-7398 to assist with product support and warranty service options, including the possibility of upgrading to our VIP warranty service options for select product categories.
SharkNinja will cover the cost for the customer to send in the unit to us for repair or replacement. A fee of $24.95 (subject to change) will be charged when SharkNinja ships the repaired or replacement unit.

How to initiate a warranty claim
You must call 1-800-798-7398 to initiate a warranty claim. You will need the receipt as proof of purchase.
A Customer Service Specialist will provide you with return and packing instruction information.

How state law applies
This warranty gives you specific legal rights, and you also may have other rights that vary from state to state. Some states do not permit the exclusion or limitation of incidental or consequential damages, so
the above may not apply to you.

Shark HZ250 Series UltraLight Pet Corded Stick with Self-Cleaning Brushroll User Manual

Model Number: ________________________
Date Code: ____________________________
Date of Purchase: ______________________
(Keep receipt)
Store of Purchase: ______________________

Benefits of registering your product and
creating an account:

  • Get easier, faster product support and access to warranty information
  • Access troubleshooting and product care instructions
  • Be among the first to know about exclusive product promotions

TIP: The model number is on the rating label behind the dust cup.
TIP: The date code is on one of the prongs of the power cord plug.

TECHNICAL                            SPECIFICATIONS
Voltage:                                       120V~, 60Hz
Watts:                                           680W

This Owner’s Guide is designed to help you get a complete understanding of your new Shark®
UltraLight Pet Corded Stick with Self-Cleaning Brushroll.
SharkNinja Operating LLC
US: Needham, MA 02494
CAN: Ville St-Laurent, QC H4S 1A7
Illustrations may differ from actual product. We are constantly striving to improve our products;
therefore the specifications contained herein are subject to change without notice.
For SharkNinja U.S. Patent information, visit

2020 SharkNinja Operating LLC. SHARK is a registered
trademark of SharkNinja Operating LLC.  Shark HZ250 Series UltraLight Pet Corded Stick with Self-Cleaning Brushroll User Manual


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