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SeTracker2 Apps Instructions

SeTracker2 Apps Instructions

How to fix “device offline” OR The watch can not connect Network

Please confirm the list below are correct

a, Your SIM card installed successfully.
b, Register an account in the SeTracker 2 app when sign in SeTracker 2 , choose ” Europe and Africa ”
c, bind the watch in the Setracker 2 by scaning the REG Code on back of the watch. Or Scaning the QR code in the watch.

Now we get 2 ways to find out the reason of “ device offline” and fix it.

In WiFi condition
a, Please connect the WiFi only，better to remove the Sim Card .
(should shutdown the watch in the setting before removing the sim card)
b, When you do video call in the Setracker 2 ，it shows “device offline” You need to send us the IMEI number. The IMEI number is on back of the watch. We will help you fixt it. Back us at : krostming@163.com
In SIM card data condition
a, Please confirm your SIM card has been activated by telecom operators. Call functions and Data function has been activated. Please check if your watch can make and receive calls.
b, Swipe down from the top of the screen at the homepage to check if there is signal bar and data symbol ( ⇵ ) . If there is no signal bar, maybe you can try outside or you can call the telecom operators if their signal has covered your area.
c, If the call functions are available, You may need to set APN to access data functions. Use your mobile to text message below and send to your watch phone number. DO NOT SEND VIA SeTracker 2 .

pw,123456,imsi#
An imsi number will be sent back to your mobile. you can send back to us. Will help you with the next steps. contact us : krostming@163.com

Or contact us via WhatsApp

WhatsApp Number ：+86 159 6808 0703
WhatsApp QR Code ：

Troubleshooting

Setracker 2 show : Initiating a video call failed, Please quit and try again later
To get camera to work, have to initiate camera via adding a device, it then asks to access camera. You can delete the watch and add it again in the Setracker 2 app. Me – Device List – Edit – Unbundled.
The Mobile Can not get the notification from the Setracker 2 app when the video or chat message coming.
You should set in the setting of the smartphone. Keep the Setracker 2 notification are available
The GPS is not accurate
Click the button in Setracker 2 app as below
1. Switch Settings – GPS Positionging Function
2. Base Station Switch – Set Local Base Station
3. These steps will take some power of the watch battery. So the watch will not last longer as before.
  Notes : if the watch is indoor, it will use LBS or WiFi to position. The position will not be very accurate. As it positioning depend on the distance by between the watch and signal tower
  If you’re outdoor, the watch will search GPS, it will switch to GPS automatically when the watch get GPS signal . the range of deviation will be narrowed, but it is unstable while the watch moved, as not all area has GPS signals.
4. The Watch can not be turned on after charging.
  press the button for 30 seconds to activate the watch. If nothing happened please contact us at：krostming@163.com
5. How To check if the SIM card insert successfully ？
  You can swipe down from the top of the screen on the watch to check if there is signal bars or 4G symbol
6. The Setracker 2 show “ device offline ”
  Please confirm below list are correct
  a, Your SIM card installed successfully.
  b, Register an account in the SeTracker 2 app , when sign in SeTracker 2 , choose the correct area.
  c, Your watch need to set APN, Please contact us with your order number.
7. There is no signal bars even inserting the SIM card successfully.
  a, Please check if the watch can get signal bars outdoor.
  b, Please check if your SIM card need PIN code. If need PIN code, please remove it.
8. How to remove the SIM card PIN code.
  a, Please insert the SIM card in your mobile，and call the telecom operator to help you to remove the PIN code.
9. The watch can not be turned on even charge it for long time.
  Please press the button for 30 seconds to activate the watch.
10. There is no QR code on back the watch, I can not get the QR code to bind with the watch. There is app named QR code in the watch. You can open it and use setracker 2 to scan the REG CODE to bind it.
11. If the watch is waterproof ？
  Washing hands or rainy days will not damage the watch. But do not immerse the watch in water. Do not wear the watch to swim. And hot or salt water is not accepted either.
12. If another member can bind with the watch ？
  Yes, another member need to install setracker 2 and scan the QR code to bind with the watch. The first person who scan the QR code will be Administrator, Other members who wants to bind the watch need to get the permission from the administrator.
13. What kind of sim card should I choose?
  Please be informed that you should get a 4G LTE Nano Sim card, with data traffic and calling activated, and please make sure your area is covered with 4G network. In Europe, we usually advise Vodafone or other local big sim card suppliers. Moreover, this children smart watch also supports 2G (GSM) and 3G (WCDMA) SIM card.
14. How to activate the SOS function
  Save SOS number in setracker2 first. Press the button of the watch for 3 second, the watch will call the SOS number automatically

Notice :
Before contact us for support, Please use your mobile to send this code to watch phone number in SMS, and send us the reply message . pw,123456,ts#

Please be informed that our customer service is within 24 hours, normally 12 hours based on time difference. DO NOT hesitate to contact us if you have any questions via amazon message or simply send an email to krostming@163.com

Or contact us via WhatsApp

WhatsApp Number ：+86 159 6808 0703
WhatsApp QR Code ：

Documents / Resources

SeTracker2 Apps

Instructions · SeTracker2 Apps, Apps

References

User Manualmanual.tools

Published: May 27, 2023

Updated: July 4, 2023

Questions and answers

Helpful product questions tied to this manual. Each item links to the full Q&A page.

Questions & Answers

Use this section to ask about setup, compatibility, troubleshooting, or anything missing from this manual.

Maria Kasimati says:

April 5, 2025 at 5:30 pm
Πώς δίνει άδεια ο διαχειριστής; Αλλάξαμε ρολόι αλλά όχι νούμερο και δε μπορώ να συνδέσω με κινητό.. θέλει άδεια διαχειριστή ή πως μπορώ να κάνω επαναφορά εργοστασιακών ρυθμίσεων
Maria Kasimati asks Πώς δίνει άδεια ο διαχειριστής; Αλλάξαμε ρολόι αλλά όχι νούμερο και δε μπορώ να συνδέσω με κινητό.. θέλει άδεια διαχειριστή ή πως μπορώ να κάνω επαναφορά εργοστασιακών ρυθμίσεων

Manuals+ clarified question

Question

How do I grant administrator permission or perform a factory reset on SeTracker2 after changing watches?
Answer

Based on the SeTracker2 instructions, here is how administrator permissions and device binding work:

Administrator Permission: The first person to scan the watch's QR code or REG code becomes the Administrator. If you are trying to connect a second phone, the administrator must approve the request within their SeTracker2 app.

Changing Watches: Since you have a new watch, you must bind it as a new device. Go to Me – Device List – Edit – Unbundled to remove the old watch if necessary, then scan the QR code (found on the back of the watch or in the watch's 'QR Code' app) to bind the new one.

Factory Reset/Unbinding: If the watch is already registered to another account (or your old account that you cannot access), you may need to contact support to have the IMEI reset. You can reach out to krostming@163.com or via WhatsApp at +86 159 6808 0703.

Device Offline: If you cannot connect because the watch shows as 'offline', ensure the SIM card is active, has data, and that you selected the correct region (e.g., 'Europe and Africa') when logging into the app.

If you need to send a reset command via SMS from your phone to the watch number, you can try sending: pw,123456,factory# (note: this depends on the specific watch model's firmware).
Read the full Q&A page
Reply
1. Jozef says:
  
  August 20, 2026 at 8:39 am
  
  Prečo mi nefunguje GPS?
  
  Reply
Maria Kasimati says:

April 5, 2025 at 5:30 pm
Πώς δίνει άδεια ο διαχειριστής; Αλλάξαμε ρολόι αλλά όχι νούμερο και δε μπορώ να συνδέσω με κινητό.. θέλει άδεια διαχειριστή ή πως μπορώ να κάνω επαναφορά εργοστασιακών ρυθμίσεων
Maria Kasimati asks Πώς δίνει άδεια ο διαχειριστής; Αλλάξαμε ρολόι αλλά όχι νούμερο και δε μπορώ να συνδέσω με κινητό.. θέλει άδεια διαχειριστή ή πως μπορώ να κάνω επαναφορά εργοστασιακών ρυθμίσεων

Manuals+ clarified question

Question

How does the administrator grant permission for a new watch, and how can I perform a factory reset?
Answer

Based on the SeTracker2 manual, here is how administrator permissions and device binding work:

Administrator Permission: The first person to scan the watch's QR code or REG code becomes the Administrator. If you have changed the watch, the new device must be bound. If the app says it needs administrator permission, it means another account is already linked to that watch ID. The administrator must approve the request within their SeTracker2 app notifications.

Unbinding/Resetting: If you cannot access the previous administrator account to authorize the new connection, the watch must be "unbundled." In the app, go to Me – Device List – Edit – Unbundled.

Factory Reset/Technical Support: If you are unable to reset the device through the app, you may need to contact the manufacturer to clear the previous registration from their server. You can contact support at krostming@163.com or via WhatsApp at +86 159 6808 0703. They will likely require the IMEI number found on the back of the watch.

To check the watch's status, you can send an SMS from your phone to the watch's phone number with the following code: pw,123456,ts#
Read the full Q&A page
Reply
Ivonne Luna says:

May 19, 2025 at 9:33 pm
me pueden ayudar no puede realizar llamadas desde el reloj y cuenta con señal y los datos
ya intenté mandar el msj pw, 123456, imsi # pero no funciona ni tampoco puedo realizar la escucha remota
Ivonne Luna asks me pueden ayudar no puede realizar llamadas desde el reloj y cuenta con señal y los datos
ya intenté mandar el msj pw, 123456, imsi # pero no funciona ni tampoco puedo realizar la escucha remota

Manuals+ clarified question

Question

Why can't I make calls or use remote listening on my SeTracker2 watch even though it has signal and data?
Answer

If your SeTracker2 watch has signal and data but cannot make calls or perform remote listening, please check the following troubleshooting steps based on the manual:

Remove SIM PIN: Ensure your SIM card does not have a PIN code active. If it does, insert the SIM into a mobile phone and disable the PIN lock before putting it back in the watch.

Check APN Settings: Even with signal bars, the watch may need specific APN settings to communicate with the app. Since your SMS command did not work, you may need to contact the manufacturer with your order number to get the specific APN configuration for your carrier.

Verify Account Region: When you logged into the SeTracker 2 app, ensure you selected the correct geographical region (e.g., "North America" or "Europe and Africa") for your location. An incorrect region will prevent the app from communicating with the watch.

SMS Command Format: Ensure you are sending the SMS command pw,123456,imsi# directly from a smartphone to the watch's phone number, and not through the SeTracker app chat.

Contact Support: If the watch does not reply to SMS commands, the manufacturer suggests sending an email to krostming@163.com or contacting them via WhatsApp at +86 159 6808 0703 with your IMEI number (found on the back of the watch) for further activation assistance.
Read the full Q&A page
Reply