Sanitaire EON SC5500 Series Commercial Vacuum Cleaner User Guide
Sanitaire EON SC5500 Series Commercial Vacuum Cleaner


When using an electrical appliance, basic precautions should be observed, including the following:

Warning iconWarning iconWarning icon WARNING


  • Do not use outdoors or on wet surfaces.
  • Connect to a properly grounded outlet only. See grounding instructions.
  • Do not leave vacuum cleaner when plugged in. Turn off the switch and unplug the electrical cord when not in use and before servicing.
  • Always turn off this vacuum cleaner before connecting or disconnecting motorized nozzle.
  • Do not allow to be used as a toy. Close attention is necessary when used by or near children.
  • Use only as described in this manual. Use only manufacturer’s recommended attachments.
  • Do not use with damaged cord or plug. If vacuum cleaner is not working as it should, has been dropped, damaged, left outdoors, or dropped into water, return it to a service center before using.
  • Do not pull or carry by cord. Do not use cord as a handle. Do not close a door on cord or pull cord around sharp edges or corners.
    Do not run vacuum cleaner over cord. Keep cord away from heated surfaces.
  • Do not use extension cords or outlets with inadequate current carrying capacity.
  • Turn off all controls before unplugging.
  • Do not unplug by pulling on cord. To unplug, grasp the plug, not the cord.
  • Do not handle plug or vacuum cleaner with wet hands.
  • Do not put any object into openings. Do not use with any opening blocked; keep free of dust, lint, hair, and anything that may reduce airflow.
  • This vacuum cleaner creates suction and contains a revolving brush roll. Keep hair, loose clothing, fingers, and all parts of body away from openings and moving parts.
  • Do not place vacuum cleaner on furniture or stairs as the brush roll may cause damage. Use extra care when cleaning stairs.
    Place vacuum cleaner on floor with the handle in storage position while using attachments.
  • Do not pick up anything that is burning or smoking, such as cigarettes, matches, or hot ashes.
  • Do not use without disposable dust bag and motor filter in place.
  • Belt pulleys can become hot during normal use. To prevent burns, avoid touching the belt pulley when servicing the drive belt.
  • Do not use to pick up flammable or combustible liquids such as gasoline, or use in areas where they may be present.
  • Store your vacuum cleaner indoors in a cool, dry area.
  • Keep your work area well lighted.
  • Unplug electrical appliances before vacuuming them.
  • Use extra care when cleaning on stairs.



Thermal cut-off

This vacuum cleaner has a special thermostat that protects the vacuum in case of motor overheating. If the vacuum suddenly shuts off, push the on/off switch off (0) and unplug the vacuum. Check the vacuum for a possible source of overheating such as a full dust bag, a blocked hose or clogged filter. If these conditions are found, fix them and wait at least 30 minutes before attempting to use the vacuum. After the 30 minute period, plug the vacuum back in and push the on/off switch on ( l ). If the vacuum still does not run, then take it to an Sanitaire Authorized Service Center for repair.

Extension cords 

When using an extension cord with your unit, refer to the following table to determine the required A.W.G. wire size. Make sure extension cord is in good condition and correct size.
Use only three-wire extension cords that have three-prong grounding plugs and grounding receptacles that accept the appliance’s plug.

Length of extension cord
  25 feet 50 feet 100 feet 150 feet
110V-120V 7.5 meter 15.25 meter 30.5 meter 45.7 meter
Amps A.W.G. wire size
0-6 18 16 16 14
7-10 18 16 16 14

WARNING: To reduce the risk of personal injury due to a loose electrical connection between the appliance’s plug and extension cord, firmly and fully attach the appliance plug to the extension cord. Periodically check the connection while operating to ensure it is fully attached. Do not use an extension cord that provides a loose connection.
A loose connection may result in overheating, fire, and increases the risk of a burning. To reduce the risk of disconnection of the appliance cord from the extension cord during operating, secure the extension cord to the appliance plug using the cord lock as shown in the assembly instructions.

Grounding Instructions

This appliance must be grounded. If it should malfunction or break down, grounding provides a path of least resistance for electric current to reduce the risk of electric shock. This appliance is equipped with a cord that has an equipment-grounding conductor and grounding plug. The plug must be plugged into an appropriate outlet that is properly installed and grounded in accordance with all local codes and ordinances.

Warning icon DANGER

Improper connection of an equipment grounding conductor can result in risk of electric shock. Check with a qualified electrician or service person if you are in doubt as to whether the outlet is properly grounded. Do not modify the plug provided with the appliance. If it will not fit the outlet, have a proper outlet installed by a qualified technician.
This appliance is for use on a nominal 120-volt circuit and has a grounding plug that looks like the plug illustrated in Fig. A.
A temporary adapter which looks like the adapter illustrated in Fig. B may be used to connect this plug to a two-pole receptacle, as shown, if a properly grounded outlet is not available. The temporary adapter should be used only until a properly grounded outlet, Fig. A, can be installed by a qualified electrician. The green colored rigid ear, lug, or the like extending from the adapter must be connected to a permanent ground such as a properly grounded outlet box cover. Whenever the adapter is used, Fig. C, it must be held in place by metal screw.
Note: In Canada, the use of a temporary adapter is not permitted by the Canadian Electrical Code.
Grounding Instructions

How to identify parts

How to identify partsHow to identify partsHow to identify parts

How to assemble

  • Remove all parts from carton and identify each item shown. Make sure all parts are located before disposing of packing materials.
  • Place the brushroll / nozzle head on a flat surface with the neck and the support lever in the upright position.
  • Hold the dust bag housing vertically and place over neck and support lever (Fig. 1). Push dust bag housing down firmly to lock into place.
  • Lift the handle lock. Insert the handle assembly into the top of the dust bag housing and push down firmly (Fig.2).
    When the handle assembly is inserted as far as it will go, press the handle lock down until it clicks.
    Note: If the handle is not pushed completely down, the cleaner will not start.
  • Insert wand with handle grip and hose into the channel at the back of the machine.Place handle grip over tab to latch into position (Fig. 3). Smooth end of hose; should fit loosely into wand.
  • Push remaining hose end into hose inlet. The inlet clip will lock the hose into place when fully inserted (Fig. 4).
    Squeeze the clip on both sides to remove the hose (Fig. 5).
  • Check placement of the crevice tool and upholstery tool. Both tools fit into recesses in the back of the cleaner.
  • Attach extension cord to quick change power cord. Press cord into clip to secure the connection.
  • Snap extension cord into the cord clip on handle. Wrap the cord around upper and lower cord retainers.
    How to assembleHow to assemble

How to operate

Power switch

  • Plug electrical cord into outlet.
  • Press down bottom of power switch ( I ) to turn ON. Expect a short delay when turning the vacuum cleaner on.
  • Press down top of power switch (O) to turn OFF.

Handle adjustment

  • Step on handle release pedal to lower handle into desired position).
  • The cleaner can lay completely flat for cleaning under low furniture.
  • Lower handle without stepping on handle release pedal to raise the brushroll / nozzle over thresholds.

Vacuum cleaner height setting

Warning: Avoid injury. Keep loose clothing, hair, fingers, and all other parts of body away from any moving part (such as the revolving brush). Turn cleaner off and unplug before changing the height.

  • Set height adjustment knob to lowest setting for maximum cleaning. If cleaner is hard to push, turn knob to next higher setting.
  • The brushroll must reach the carpet for effective cleaning.
  • For hard floors, set height adjustment knob to setting 1.

Cleaning with tools

  • Grasp wand handle grip to lift wand up and out of channel. Push tool onto end of wand and stretch out the hose.
  • Crevice tool: use for corners, baseboards and cushions.
  •  Upholstery tool: use for stairs and cushions.
  • To use the hose without the wand, pull wand handle from docked position. Push lever, and pull hose out of wand. Attach desired tool.
  • After cleaning, return tools to storage position and place hose end back into wand.

How to operate

Bag full / clog indicator

The red warning light indicates a full bag or a blockage.

  • Turn cleaner off and unplug.
  • Check to see if dust bag is full. If yes, replace it. See p. 12-13.
  • If bag is not full, check for blockage in the hose or brushroll / nozzle head.

Air path clean-out

  • To check nozzle head, open hinged door exposing air path.
  • Use finger to check for and clear debris.
  • Once debris is cleared, close door making sure it is securely locked in place.

Clearing the wand and hose

  • Use a rod or similar blunt implement to clear a blockage in wand or hose.
  • Sometimes an obstruction can be cleared by squeezing or flexing the hose. Use extreme care if there is a risk that glass, nails or other sharp objects could be imbedded in the hose.
    Note: Warranty does not cover any damage to the hose caused by cleaning it.

Brushroll check light

If the red light stays off, the brushroll is operating correctly.

  • If the red light turns on and/or the brushroll stalls, the cleaner will turn off automatically. Unplug electrical cord. Push the power switch to OFF to reset. Turn power switch to ON position and wait a moment. After turning switch ON, expect a short delay before motor starts.
  • Step on handle release pedal to lay cleaner flat; turn cleaner over.
  • Check and clear any obstructions to the brushroll.
    Use scissors to clip threads or strings. Remove brushroll if needed. See p. 14-15.
  • If there is no blockage, raise the brushroll higher before using again.

How to operate

How to maintain the vacuum cleaner

Warning icon CAUTION
Turn off the switch and unplug the electrical cord before maintenance.

How to change the dust bag

  • Lift up cover latch release and pull off cover (Fig.1). Cover latch must remain open to insert or remove bag.
  • Grasp the clamp on both sides and squeeze to release the full dust bag Fig. 2).
  • Align new dust bag collar with slots in bag holder (Fig. 3). Slide bag back into position until it clicks.
  • Align tabs at bottom of dust bag cover with slots (Fig. 4). Press top of cover back toward cleaner body. Press cover latch down.
    Note: Dust bag cover will not latch without a dust bag installed.

Pre-motor filter

The pre-motor filter is located under the dust bag.
Check this filter each time the dust bag is changed.

  • Clean or replace as needed. Shake filter to remove excess dust. If necessary, wash with water and mild detergent.
  • Reinstall filter after completely dry.

How to replace the HEPA filter assembly

  • Step on handle release pedal and lay cleaner flat for easy access to filter cover.
  • Press tab to release HEPA filter cover and lift cover off.
  • Grasp tab and lift out filter.
  • Install new HEPA filter.
  • Match tabs with slots and press HEPA filter cover back into place.
    Note: Some filters are washable and can be cleaned by rinsing with warm water. Be sure the filters are completely dry before installing.

How to maintain the vacuum cleanerHow to maintain the vacuum cleanerHow to maintain the vacuum cleaner

How to replace the brushroll

Warning icon CAUTION
Make sure vacuum cleaner is turned off and unplugged

  • Routine maintenance of your cleaner will help avoid unnecessary service calls. Check the brushroll often.
  • Lay cleaner on its side so that brushroll side plate is on top.
  • Press brushroll release button (A). While holding button down, lift off side plate (B).
  • Rotate brushroll forward (clockwise) and lift out.
    Remove debris and/or hair.
  • Slide cleaned (or new) brushroll back into housing and turn counterclockwise until it locks into place.
  • While pressing brushroll release button (A), press the side plate (B) back into place.

How to maintain the vacuum cleaner

Problem solving

Make sure vacuum is turned off and electrical power cord is unplugged.

Problem Cause Solution
Motor will not start. Power switch Turn power switch to ON position and wait a moment. After turning switch ON, expect a short delay before motor starts.
Power plug
  • Push plug securely into extension cord. Press cord into clip to secure the connection.
  • Plug extension cord securely into outlet.
  • Try another outlet.
  • Check circuit breaker.
Thermal cut-off Refer to p. 3.
Vacuum cleaner does not clean. Dust bag and filters Replace dust bag, clean and/or change filters.
Air path blocked Remove debris from air path. Refer to p. 10-11.
No suction at end of hose Check hose for blockage. Refer to p. 10-11.
Carpet height setting Adjust knob to lower position. Refer to p. 10-11.
Red warning light is on. Brushroll stall, full bag or blockage Replace dust bag or clear blockage. Push the power switch to OFF to reset. Refer to p. 10-15.
Vacuum cleaner is hard to push. Carpet height setting Adjust knob to higher position. Refer to p. 8-9.
Front cover will not close. No dust bag Install dust bag properly. Refer to p. 12-13.
Cannot remove or insert disposable bag. Front cover latch is in locked position Open latch on front cover. Locate bag collar and squeeze tabs to remove or insert disposable bag.

If you have questions, please call the experts. HELPLINE 1-800-800-8975

The Sanitaire® commercial limited warranty

This warranty gives you specific legal rights, and you may also have other
rights which may vary from state to state. If you need additional instruction regarding this warranty or have questions regarding what it may cover, please contact Sanitaire® Customer Service by E-mail or telephone as described below.

Limited Two-Year Warranty
Subject to the *EXCEPTIONS AND EXCLUSIONS identified below, upon receipt of the product Sanitaire will repair or replace (with new, refurbished, lightly used, or remanufactured components or products), at Sanitaire’s option, free of charge from the date of purchase by the original purchaser, for two years any defective or malfunctioning part.

See information below on “If your Sanitaire product should require service.”

This warranty does not apply to fans or routine maintenance components such as filters, belts or brushes. Damage or malfunction caused by negligence, abuse, neglect, unauthorized repair, or any other use not in accordance with the user guide is not covered.

Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.


Some states do not allow limitations on how long an implied warranty last so the above limitation may not apply to you.

NOTE: Please keep your original sales receipt. It provides proof of date of purchase in the event of a warranty claim.

If your Sanitaire product should require service
You will find the nearest Sanitaire Authorized Service Center in your area online at sanitaire under service locator or contact Sanitaire Customer Service.

If you need information about repairs or replacement parts, or if you have questions about your warranty, contact Sanitaire Customer Service.


Sanitaire Customer Service

Order genuine Sanitaire replacement parts

Visit or call 1-800-800-8975

Order genuine Sanitaire replacement parts Style RL premium allergen bags (5 bags) 68104
Order genuine Sanitaire replacement parts Style RL synthetic premium allergen bags (5 bags) 68105
Order genuine Sanitaire replacement parts Brushroll 173691
Order genuine Sanitaire replacement parts HEPA filter – washable 68904

© 2021 BISSELL Inc
Part Number PN 1627846 3/2021


Documents / Resources

Sanitaire EON SC5500 Series Commercial Vacuum Cleaner [pdf] User Guide
SC5500 Series Commercial Vacuum Cleaner, SC5500 Series, Commercial Vacuum Cleaner


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