SAMSUNG Wall Display Smart Signage

SAMSUNG Wall Display Smart Signage-fig1

The color and the appearance may differ depending on the product, and the content in the manual is subject to change without prior notice to improve the performance.
Download the user manual from the following Samsung Website for further details.

The terms HDMI and HDMI High-Definition Multimedia Interface, and the HDMI Logo are trademarks or registered trademarks of HDMI Licensing Administrator, Inc. in the United States and other countries.

Reverse Side

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  1. Receives the remote control signal via the external sensor board and outputs the signal via LOOP OUT.
  2. Supplies power to the external sensor board or receives the light sensor signal.
  3. Connects to a source device using a DVI cable or HDMI-DVI cable.
  4. Connects to a source device using an HDMI cable.
  5. Connects to a PC using a DP cable.
  6. Outputs sound to an audio device via an audio cable.
  7. Receives sound from a source device via an audio cable.
  8. Connects to multiple products using a serial cable.
    * The serial cable is not provided with the product. Contact your vendor for purchase.
  9. Connects to MDC using an RS232C adapter.
  10. Connects to another product using a DP cable.
    * When connecting monitors through DP Loopout, using the DP cable that came with the package is recommended.
    * This port uses an algorithm that is specific to UHD resolution input and output. The port is not compatible with monitors that have FHD content-specific DP Loopout ports. Connecting Loopout ports between monitors of the same model is recommended.
  11. Dedicated to service technicians.
  12. Connects to MDC using a LAN cable. (10/100 Mbps)

Connecting and Using a Source Device

Connecting to a PC 

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Connecting to a Video Device

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Connecting to an Audio System

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Connecting the LAN Cable

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Use Cat7(*STP Type) cable for the connection. (10/100 Mbps)* Shielded Twist Pair

Connecting an External Monitor

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To use old and new models together, first contact the dealer the product was purchased from to check if they are compatible.

Connecting to MDC

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For details on how to use the MDC program, refer to Help after installing the program.The MDC program is available on the website.


Model Name VH55B-E VM46B-U VM55B-U / VM55B-E


Size 55 CLASS

(54.6 inches / 138.7 cm)


(45.9 inches / 116.8 cm)


(54.6 inches / 138.7 cm)

Display area 1209.6 mm (H) x

680.4 mm (V)

1018.08 mm (H) x

572.67 mm (V)

1209.6 mm (H) x

680.4 mm (V)


Power Supply

AC100-240V~ 50/60Hz

Refer to the label at the back of the product as the standard voltage can vary in different countries.


Environmental considerations

Operating Temperature : 32 °F – 104 °F (0 °C – 40 °C) Humidity : 10 % – 80 %, non-condensing
Storage Temperature : -4 °F – 113 °F (-20 °C – 45 °C)

Humidity : 5 % – 95 %, non-condensing

  • This is a class A product. In a domestic environment this product may cause radio interference in which case the user may be required to take adequate measures. (Supported models: VM46B-U, VM55B-U)
  • This device is a Class B digital apparatus. (Supported models: VH55B-E, VM55B-E)
  • For detailed device specifications, visit the Samsung website.
  • WARNING: Please ensure this product is inspected by yourself (to identify if there are any defects) prior to any installation. Any defect should be brought to the attention of Samsung as soon as discovered. Please do not install the product if it appears to have a defect. Any damage caused by carelessness in the process of installing the product will be treated as damage caused by yourself (and not a product defect). To determine whether or not this product has been installed Samsung will view evidence of the screw hole label being pierced (as well as any other cosmetic evidence of an installation).

Wall Mount Kit Specifications

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Troubleshooting Guide

Issues Solutions

The screen keeps switching on and off.

Check the cable connection between the product and PC, and ensure the connection is secure.

No Signal is displayed on the screen.

Check that the product is connected correctly with a cable.
Check that the device connected to the product is powered on.


Not Optimum Mode is displayed.

This message is displayed when a signal from the graphics card exceeds the product’s maximum resolution and frequency.
Refer to the Standard Signal Mode Table and set the maximum resolution and frequency according to the product specifications.
The images on the screen look distorted. Check the cable connection to the product.

The screen is not clear. The screen is blurry.

Remove any accessories (video extension cable, etc) and try again.
Set the resolution and frequency to the recommended level.
The screen appears unstable and shaky. Check that the resolution and frequency of the PC and graphics card are set within a range compatible with the product. Then, change the screen settings if required by referring

to the Additional Information on the product menu and the Standard Signal Mode Table.


There are shadows or ghost images left on the screen.

The screen is too bright. The screen is too dark. Adjust Brightness and Contrast.
White does not really look white. Go to Picture and adjust the White Balance



There is no sound.

Check the connection of the audio cable or adjust the volume.
Check the volume.

The volume is too low.

Adjust the volume.
If the volume is still low after turning it up to the maximum level, adjust the volume on your PC sound card or software program.


The remote control does not work.

Make sure that the batteries are correctly in place (+/-).
Check if the batteries are flat.
Check for power failure.
Make sure that the power cord is connected.
Check for any special lighting or neon signs switched on in the vicinity.

Documents / Resources

SAMSUNG Wall Display Smart Signage [pdf] User Guide
Wall Display Smart Signage, Wall Display, Smart Signage, E-VM55B, U-VM55B, U-VM46B, E-VH55B


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