SAMSUNG RB12A300631/AA Bespoke 24 in. 12 cu. ft. Bottom Freezer Refrigerator User Manual
LIMITED WARRANTY TO ORIGINAL PURCHASER WITH PROOF OF PURCHASE
This SAMSUNG brand product, as supplied and distributed by SAMSUNG ELECTRONICS AMERICA, INC. (SAMSUNG) and delivered new, in the original carton to the original consumer purchaser, is warranted by SAMSUNG against manufacturing defects in materials or workmanship for the limited warranty period, starting from the date of original purchase, of:
One (1) Year Parts and Labor; please see addendum for Two (2) year warranty extension
This limited warranty is valid only on products purchased and used in the United States that have been installed, operated, and maintained according to the instructions attached to or furnished with the product. To receive warranty service, the purchaser must contact SAMSUNG at the address or phone number provided below for problem determination and service procedures. Warranty service can only be performed by a SAMSUNG authorized service center. The original dated bill of sale must be presented upon request as proof of purchase to SAMSUNG or SAMSUNG’s authorized service center to receive warranty service.
SAMSUNG will provide in-home service within the contiguous United States during the warranty period at no charge, subject to availability of SAMSUNG authorized servicers within the customer’s geographic area. If in-home service is not available, SAMSUNG may elect, at its option, to provide transportation of the product to and from an authorized service center. If the product is located in an area where service by a SAMSUNG authorized servicer is not available, you may be responsible for a trip charge or required to bring the product to a SAMSUNG authorized service center for service.
To receive in-home service, product must be unobstructed and accessible to the service agent.
During the applicable warranty period, a product will be repaired, replaced, or the purchase price refunded, at the sole option of SAMSUNG. SAMSUNG may use new or reconditioned parts in repairing a product, or replace the product with a new or reconditioned product. Replacement parts and products are warranted for the remaining portion of the original product’s warranty or ninety (90) days, whichever is longer. All replaced parts and products are the property of SAMSUNG and you must return them to SAMSUNG.
This limited warranty covers manufacturing defects in materials or workmanship encountered in normal household, noncommercial use of this product and shall not cover the following: damage that occurs in shipment, delivery, installation, and uses for which this product was not intended; damage caused by unauthorized modification or alteration of the product; product where the original factory serial numbers have been removed, defaced, changed in any way, or cannot be readily determined; cosmetic damage including scratches, dents, chips, and other damage to the product’s finishes; damage caused by abuse, misuse, pest infestations, accident, fire, floods, or other acts of nature or God; damage caused by use of equipment, utilities, services, parts, supplies, accessories, applications, installations, repairs, external wiring or connectors not supplied or authorized by SAMSUNG; damage caused by
incorrect electrical line current, voltage, fluctuations and surges; damage caused by failure to operate and maintain the product according to instructions; in-home instruction on how to use your product; and service to correct installation not in accordance with electrical or plumbing codes or correction of household electrical or plumbing (i.e., house wiring, fuses, or water inlet hoses). In addition, damage to the glass cooktop caused by (i) use of cleaners other than the recommended cleaners and pads or (ii) hardened spills of sugary materials or melted plastic that are not cleaned according to the directions in the use and care guide are not covered by this limited warranty.
The cost of repair or replacement under these excluded circumstances shall be the customer’s responsibility.
Visits by an authorized servicer to explain product functions, maintenance or installation are not covered by this limited warranty. Please contact SAMSUNG at the number below for assistance with any of these issues.
EXCLUSION OF IMPLIED WARRANTIES
IMPLIED WARRANTIES, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, ARE LIMITED TO ONE YEAR OR THE SHORTEST PERIOD ALLOWED BY LAW. Some states do not allow limitations on how long an implied warranty lasts, so the above limitations or exclusions may not apply to you. This warranty gives you specific rights, and you may also have other rights, which vary from state to state.
LIMITATION OF REMEDIES
YOUR SOLE AND EXCLUSIVE REMEDY IS PRODUCT REPAIR, PRODUCT EPLACEMENT, OR REFUND OF THE PURCHASE PRICE AT SAMSUNG’S OPTION, AS PROVIDED IN THIS LIMITED WARRANTY. SAMSUNG SHALL NOT BE LIABLE FOR SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES, INCLUDING BUT NOT LIMITED TO TIME WAY FROM WORK, HOTELS AND/OR RESTAURANT MEALS, REMODELING EXPENSES, LOSS OF REVENUE OR PROFITS, FAILURE TO REALIZE SAVINGS OR OTHER BENEFITS REGARDLESS OF THE LEGAL THEORY ON WHICH THE CLAIM IS BASED, AND EVEN IF SAMSUNG HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. Some states do not allow exclusion or limitation of incidental or consequential damages, so the above limitations or exclusions may not apply to you. This warranty gives you specific rights, and you may also have other rights, which vary from state to state.
SAMSUNG does not warrant uninterrupted or error-free operation of the product. No warranty or guarantee given by any other person, firm, or corporation with respect to this product shall be binding on SAMSUNG.
To obtain warranty service, please contact SAMSUNG at:
Samsung Electronics America, Inc.
85 Challenger Road
Ridgefield Park, NJ 07660
1-800-SAMSUNG (726-7864) and www.samsung.com/us/support
Get an additional year of warranty on parts & labor for eligible Bespoke models
Purchase date of eligible models must be between 10/1/2022 –9/30/2023; proof of purchase required. For full warranty terms and conditions for specific models, see individual model product page on Samsung.com.
Addendum to LIMITED WARRANTY TO ORIGINAL CONSUMER PURCHASER WITH PROOF OF PURCHASE This is an addendum to the Limited Warranty to Original Consumer Purchaser with Proof of Purchase (“Limited Warranty”) for the Samsung Bespoke models listed above. A copy of your product’s Limited Warranty is available at samsung.com on the product page for your model and in the user manual. Notwithstanding any terms in the Limited Warranty to the contrary, this Addendum modifies and supplements the Limited Warranty as follows: for Bespoke products purchased between October 1, 2022 and September 31, 2023, the Bespoke product is warranted by SAMSUNG against manufacturing defects in materials or workmanship for the limited warranty period of 2 years parts and labor. All other terms, conditions, and limitations in the Limited Warranty apply, including the limitation on implied warranties (where permitted by law). If there is a conflict between this Addendum and the Limited Warranty, the provisions of this Addendum will control and the Limited Warranty will be construed accordingly. Together this Addendum and the Limited Warranty contain the entire manufacturer’s warranty for your product.
Samsung proprietary & confidential. All trademarks, service marks, and trade names are trademarks or registered trademarks of Samsung Electronics Co., Ltd
Frequently Asked Questions
Samsung’s Bespoke product portfolio is our most stylish and well-featured line up. The overall design and engineering of our product are so strong, we are offering an additional year of warranty on parts and labor.
Two (2) years of full product coverage, including parts and labor, on eligible models, for products purchased in between October 1, 2022 and September 30, 2023. Eligible model list is listed on the previous page. The offer is valid with proof of purchase.
Bespoke refrigerators, ranges, dishwashers, over-the-range microwaves, washers & dryers, Air Dressers, vacuums, and air purifiers are covered by the 2-year warranty.
Yes, this warranty supersedes the 1-year product warranty for the models that are purchased during the eligible period. If a model was not purchased during the eligibility period and/or is not an eligible model, it will have Samsung’s 1-year standard warranty on parts and labor.
The warranty applies to eligible products purchased in between October 1, 2022 and September 30, 2023.
Yes, all other warranties are still valid for the respective products and are not impacted by the 2-year Bespoke parts and labor warranty.
Pre-existing product models that did not change with the Bespoke product line-up launch, are not considered Bespoke. Thus, stainless versions of many kitchen suite products are excluded from Bespoke.
Product warranties for models that are not listed on the previous page are unchanged.
Yes, proof of purchase within eligibility period will be required to get the 2-year parts and labor warranty.
Warranty information will be updated on product pages, specification sheet PDFs, and full warranty detailed PDFs.
For vacuums and air purifiers, Samsung will replace the full unit or accessories within 2 years from purchase date, a 1 year extension of the existing warranty. All other warranty terms apply.
Documents / Resources
|SAMSUNG RB12A300631/AA Bespoke 24 in. 12 cu. ft. Bottom Freezer Refrigerator [pdf] User Manual|
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