eero Router Setup Guide

Introduction

Thank you for purchasing the eero Router. This User Manual is designed to guide you through installation and setup. It also includes warranty terms, compliance, and returns information.

Package Contents

The package includes:

• One eero Router
• One 45W USB-C power adapter
• One CAT6a Ethernet cable

System Requirements

You will need:

• Internet connection
• Modem
• Ethernet cable
• Smartphone (Android/MacOS)

How to Set Up eero

Follow these steps to get your eero network online:

1. Step 1: Download the eero app for iOS or Android

   Download the free eero app from the Apple App Store or Google Play. eero supports both iOS and Android. You cannot set up your system on a web browser. For supported mobile device details, visit: eero supported devices.

2. Step 2: Create an eero account or Log In with your Amazon Account

   To begin, log in using your Amazon Account information or create a new eero account. You will need to provide your phone number and email address. A verification code will be sent to your phone number; enter this code in the app to create your account.

3. Step 3: Set up your eero Gateway

   Your Gateway is the primary eero needed to establish your network. The eero app will guide you through this process:

   1. Unplug your old modem and router from power. Unplug any other wireless equipment connected to your modem.
   2. Place your Gateway eero device on a flat horizontal surface in an upright orientation. Connect your Gateway eero device to your modem using the provided Ethernet cable. You can use any Ethernet port on the back of your eero.
   3. Plug your Gateway eero device into a power outlet. Reconnect your modem to power. Your eero device's status light will flash white. For placement tips, visit: eero placement tips. Note: You need a modem to connect to your eero router. If your modem is built into your router, connect your eero to your existing router. The first eero device should connect to your cable, fiber, DSL modem, or modem-router.
4. Step 4: Create your eero network

   After tapping 'Next' in the app, the eero app will search for your new eero. The gateway eero's LED will flash and then turn solid once detected. You will be prompted to select a location for your eero to identify it on your network. You may need to enter your eero's serial number, found on a sticker on the bottom of the device (look for the SN barcode). Once a location is selected, enter your network name (SSID) and password.

   If replacing an existing router, you can reuse your current SSID and password to simplify reconnection of devices. Running two networks with the same SSID can cause issues. If you have a modem/router combo, enable bridge mode (bridge mode) on the modem/router. If bridge mode is unavailable, you can set up your network in double NAT (double NAT).

   Tap 'Next' to complete setup.

5. Step 5: Add eeros to your network

   Once your gateway eero is set up, you can add more eeros to extend your network. Follow these placement tips:

   1. Place additional eero Model V010001 devices upright.
   2. Place eero devices centrally. To address dead spots, position a new eero between the dead spot and another eero for a strong connection.
   3. Ensure eeros are in the open; they communicate best when not enclosed in cabinets or behind furniture.
   4. Keep eeros away from large electronics, as metal objects can block Wi-Fi signals.

   eeros can be added wirelessly or via Ethernet backhaul. eero Beacons (US only) are wireless only. For more placement tips, visit: eero placement guide.

6. Step 6: Connect devices to your eero network

   Connect your devices to your new eero network by finding your eero network name (SSID) and entering the password. Devices may automatically reconnect if you used the same SSID and password as your previous router. You may need to toggle Wi-Fi on your devices or power cycle them to recognize the new network. If you experience connection issues, try disconnecting and reconnecting Wi-Fi on the device, or rebooting the device and reconnecting.

Replacing an Existing Network

To replace an existing network, open the eero App and tap the blue plus sign on the top right of the home screen, then select "Add or Replace eero Devices." It is recommended to replace non-gateway nodes first, following in-app instructions. Once all non-gateway nodes are replaced, proceed to replace the Gateway eero.

When replacing the Gateway eero, unplug your modem from power for 2 minutes to prevent IP address issues. Ensure the Gateway eero is plugged directly into your ISP connection, without a switch between the Gateway and the Modem or ONT, even if using bridge mode.

Safety Notices

Safety and Compliance (en-US)

IMPORTANT PRODUCT AND SAFETY INFORMATION

⚠️ READ ALL SAFETY INFORMATION BEFORE USING THE DEVICE. FAILURE TO FOLLOW THESE SAFETY INSTRUCTIONS COULD RESULT IN FIRE, ELECTRIC SHOCK, OR OTHER INJURY OR DAMAGE.

Use only the supplied power adapter. Plug into an easily accessible power source near the equipment. Do not expose the device or power adapter to liquids. If wet, unplug cables carefully without getting hands wet and allow to dry completely before plugging in again. Do not use external heat sources like microwaves or hair dryers to dry the device. If the device or adapter appears damaged, discontinue use immediately.

The device may get warm during normal use. Place on a heat-resistant surface to reduce warming effects.

Small parts in the device and accessories may present a choking hazard to small children.

Keep objects and liquids away from vents. Objects and liquids entering vents may cause damage, reset, or malfunction.

Dispose of or recycle your device according to local laws and regulations. For additional safety, compliance, and recycling information, visit eero.com/legal/compliance.

FCC COMPLIANCE INFORMATION

This device complies with Part 15 of the FCC Rules. Operation is subject to two conditions: (1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.

This equipment complies with FCC radiation exposure limits for an uncontrolled environment. Install and operate with a minimum distance of 20cm between the radiator and your body.

FCC regulations restrict operation to indoor use only. Operation is prohibited on oil platforms, cars, trains, boats, and aircraft, except for large aircraft above 10,000 feet. Operation in the 5.925-7.125 GHz band is prohibited for control or communication with unmanned aircraft systems.

Product Specs (en-US)

• Device name: eero Router
• Model number: V010001
• Electrical rating: 100-240V AC, 50/60Hz
• Operating temperature: 32°-104°F (0°-40°C)
• Storage temperature: -13°-140°F (-25°-60°C)
• Operating humidity: 0%-90%, non-condensing
• Operating altitude: <9,800 ft. (<3,000m)

Trademark (en-US)

©2023 Amazon.com, Inc. or its affiliates. Amazon, eero, and all related marks are trademarks of Amazon.com, Inc. or its affiliates.

Terms of Service, Privacy Notice, and Limited Warranty

This is a 1-year limited warranty. For warranty info, privacy policy, terms of service, trial, and subscription terms, visit eero.com/legal.

If purchased from eero.com, Amazon.com, or authorized US resellers, the warranty is provided by eero LLC, 660 3rd Street, 4th Floor, San Francisco, CA 94107 USA.

Safety and Compliance (en-CA)

IMPORTANT PRODUCT INFORMATION

SAFETY INFORMATION

⚠️ READ ALL SAFETY INFORMATION BEFORE USING THE DEVICE. FAILURE TO FOLLOW THESE SAFETY INSTRUCTIONS COULD RESULT IN FIRE, ELECTRIC SHOCK, OR OTHER INJURY OR DAMAGE.

Do not expose your device or adapter to liquids. If wet, unplug cables carefully without getting hands wet and allow to dry completely before plugging in again. Do not use external heat sources like microwaves or hair dryers. If damaged, discontinue use immediately. Use only supplied accessories for power.

Small parts may present a choking hazard to small children.

The device may get warm during normal use. Place on a heat-resistant surface.

Use only the supplied power adapter and plug into an easily accessible power source near the equipment.

Keep objects and liquids away from vents. Objects and liquids entering vents may cause damage, reset, or malfunction.

Product Specs (en-CA)

• Device name: eero Router
• Model Number: V010001
• Electrical rating: 100-240V AC, 50/60Hz
• Operating temperature: 32°-104°F (0°-40°C)
• Storage temperature: -13°-140°F (-25°-60°C)
• Operating humidity: 0%-90%, non-condensing
• Altitude: <3,000 m (<9,800 ft)

FOR CANADIAN CUSTOMERS

Innovation, Science and Economic Development Canada (ISED) Compliance

This device contains licence-exempt transmitter(s)/receiver(s) that comply with Innovation, Science and Economic Development Canada's licence-exempt RSS(s). Operation is subject to two conditions: (1) this device may not cause interference, and (2) this device must accept any interference, including interference that may cause undesired operation.

Information Regarding Exposure to Radio Frequency Energy

This equipment complies with IC RSS-102 RF exposure limits for an uncontrolled environment.

This device for operation in the band 5150-5250 MHz is only for indoor use to reduce potential interference to mobile satellite systems. Install and operate with a minimum distance of 20 cm between the radiator and your body.

CAN ICES-003 (B)/NMB-003(B)

1) Operation is limited to indoor use only.

2) Operation on oil platforms, cars, trains, boats, and aircraft is prohibited, except for large aircraft flying above 10,000 ft.

Dispose of or recycle your device according to local laws and regulations. For more information on safety, compliance, and recycling, visit eero.com/legal/compliance.

Conditions de Service et Avis de Confidentialite (French)

Your use of your eero network is subject to eero's Terms of Service, found at www.eero.com/legal/tos. You can view eero's Privacy Notice at www.eero.com/legal/privacy.

ENTRETIEN DE VOTRE APPAREIL (French)

Vous avez Reçu (Mais N'avez Pas Acheté) Votre Appareil auprès de votre Fournisseur de Services

If you received your eero device from a service provider (telecommunications or internet provider) and have questions or problems not resolved by their online resources, contact your Provider via their postal address, website, or phone number for assistance and return information. Provider contact details can be found in the Settings-Help section of the eero mobile application.

Vous Avez Acheté Votre Appareil (y compris auprès de votre Fournisseur)

If you purchased your device from a Provider, contact that Provider first at the address, website, or phone number where you purchased or ordered the device for assistance and return information under the Limited Warranty.

Limited Warranty (fr-CA)

GARANTIE LIMITÉE

eero LLC warrants to the original purchaser of an eero device ("Product") from Amazon.com, eero.com, or an authorized eero reseller that the Product will be free from defects in materials and workmanship under normal use for one (1) year from the date of retail purchase by the original purchaser from an authorized reseller (a) for new, unopened Products, or (b) for eero-approved factory refurbished Products. This Limited Warranty is in addition to, and does not affect, your consumer rights.

1. Recours

   If a hardware defect arises and a valid claim is received within the Warranty Period, eero will exchange the defective original Product with a new or refurbished replacement Product of the same or later version. If eero determines replacement is not reasonable, eero may refund the purchase price. These are your sole and exclusive remedies for a defect. This Limited Warranty is valid only in jurisdictions where Products are sold by Amazon.com, eero, or an authorized reseller or agent, and to the extent permitted by applicable laws.

2. Comment bénéficier du service de garantie

   To obtain warranty service, contact eero customer service via eero.com or email support@eero.com to obtain a Return Merchandise Authorization (RMA). eero may ship replacement Product(s) before receiving the Original Product. You must return your Original Product(s) within 30 days of the delivery date of your replacement Product(s). Replacement Product(s) will not be charged if (i) you return the Original Product(s) within 30 days of the replacement delivery date, and (ii) the reported problem is covered by this Limited Warranty.

   If eero does not receive the Original Product(s) within 30 days, or if the problem is not covered, eero will charge shipping costs for replacement Product(s), prepaid return labels, and the standard price for the replacement Product(s) to your credit card or original payment method. If eero lacks prior payment information, an invoice will be sent.

   All Original Product(s) must be returned in original or equivalent packaging with proof of purchase, using the prepaid return label provided by eero. Retain a copy of the shipping label with tracking number as proof of return. By sending the Original Product(s) to eero, you agree to transfer ownership to eero.

   If your claim is valid, eero will cover shipping costs for the return of the Original Product and delivery of the Replacement Product. Products returned without a valid claim or RMA may be rejected, returned at your cost, or disposed of by eero after 30 days.

3. Exclusions

   This Limited Warranty does not apply to Products altered or modified by unauthorized persons, used non-compliantly, powered by non-eero power supplies (except PoE where specified), or used with a modified eero mobile application. It also does not apply to: (a) damage from use with non-eero products altered by you or a third party; (b) damage from accident, abuse, misuse, spills, or other external causes; (c) damage from non-compliant use described by eero or with incorrect voltage/power supply; (d) damage from service by unauthorized persons; or (e) damage from modification of the eero mobile application. The warranty is void if a Product is returned without its label, with a damaged/altered label, or if the Product itself has been altered (including unauthorized removal of components or covers).

4. Limitations

   This Limited Warranty applies only to Products manufactured by or for eero identified by the "eero" trademark, trade name, or logo. It does not apply to (a) other eero products and services or (b) software, even if bundled or integrated. Visit eero.com/legal/tos for more information on your rights. eero does not warrant uninterrupted or error-free operation. eero is not responsible for damages from failure to follow instructions.

   No eero reseller, agent, or employee is authorized to modify, extend, or add to this Limited Warranty. If any term is illegal or unenforceable, the remaining terms are unaffected.

5. Garanties et conditions implicites (Implied warranties and conditions)

   TO THE EXTENT PROHIBITED BY LAW, IMPLIED WARRANTIES AND CONDITIONS (INCLUDING MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE) ARE LIMITED TO THE DURATION OF THIS LIMITED WARRANTY. SOME JURISDICTIONS DO NOT ALLOW LIMITATIONS ON THE DURATION OF IMPLIED WARRANTIES OR CONDITIONS, SO THIS LIMITATION MAY NOT APPLY TO YOU. THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER RIGHTS THAT VARY FROM STATE TO STATE.

6. Limitation de responsabilite (Limitation of damages)

   TO THE EXTENT PROHIBITED BY LAW, EERO SHALL NOT BE LIABLE FOR INCIDENTAL, INDIRECT, SPECIAL, OR CONSEQUENTIAL DAMAGES, OR LOSS OF PROFITS, REVENUE, OR DATA, RESULTING FROM ANY BREACH OF EXPRESS OR IMPLIED WARRANTY OR CONDITION, OR UNDER ANY OTHER LEGAL THEORY, EVEN IF EERO HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. IN SOME JURISDICTIONS, THIS LIMITATION DOES NOT APPLY TO DEATH OR PERSONAL INJURY CLAIMS, OR STATUTORY LIABILITY FOR INTENTIONAL AND GROSS NEGLIGENT ACTS AND/OR OMISSIONS. SOME JURISDICTIONS DO NOT ALLOW EXCLUSION OR LIMITATION OF SPECIAL, INDIRECT, INCIDENTAL, OR CONSEQUENTIAL DAMAGES, SO THIS LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU. THIS "LIMITATION OF DAMAGES" SECTION MAY NOT APPLY TO CUSTOMERS IN THE EUROPEAN UNION.

7. Droits nationaux accordés par la loi (National statutory rights)

   In some jurisdictions, consumers may have legal rights under national legislation governing the sale of consumer goods, including EU national laws implementing EC Directive 2019/771. These rights are not affected by this Limited Warranty.

8. Fournisseur de la garantie (Warranty Provider)

   If purchased from eero.com, Amazon.com, or authorized US resellers, or from Amazon.ca or authorized Canadian resellers, this warranty is provided by eero LLC, 660 Third Street, 4th Floor, San Francisco, CA 94107 USA.