User Manual Q&AAnswer
Dec 13, 2025 - 09:08 AM
To cancel a Fall Detect alarm on the Mobile Device, follow these steps as outlined in the user manual:
1. During the 20-second CAUTION phase after a fall is detected, the Mobile Device will announce "Fall detected, press and hold button to cancel."
2. Press and hold the Emergency Button on the Mobile Device for at least 5 seconds during this CAUTION phase to manually cancel the alarm.
3. If the alarm is successfully canceled, the Mobile Device will announce "Alarm Canceled."
4. If you are unable to cancel the alarm, an Emergency Operator will attempt to communicate with you through the Mobile Device. In this case, inform the operator that "THIS IS A FALSE ALARM."
5. If there is no response or communication with the operator, Emergency Medical Services (EMS) may be contacted.
It is important to follow these steps to ensure that any false alarms are properly addressed and to prevent unnecessary emergency responses.
Add New Comment