User Manual Q&AAnswer
Dec 10, 2025 - 11:33 PM
If your HP KE100 Label Printer is not aligning the labels properly, you can follow these troubleshooting steps:
1. **Check Label Placement:**
- Ensure that the label is placed correctly between the media holder guides with the printing side facing up. Adjust the media holder guides to hold the label securely in place.
2. **Calibrate Label Alignment:**
- If the label is not aligning correctly, you can try calibrating the label alignment by pressing the feed button after closing the printer cover. This action should help the printer align the label properly.
3. **Adjust Label Size Settings:**
- Verify that the label size settings on your printing platform match the actual size of the labels you are using. Adjust the label size settings accordingly based on your printing needs.
4. **Clean Printer Components:**
- Regularly clean the printer head and ensure that there is no debris or residue affecting the label alignment. Follow the maintenance instructions provided in the user guide to clean the printer head properly.
5. **Check for Paper Jams:**
- If the labels are not aligning due to a paper jam, turn off the printer and allow the printer head to cool down. Open the printer cover, remove any jammed labels, and adjust the labels as needed before closing the cover.
6. **Update Firmware:**
- If the printer is experiencing alignment issues, updating the firmware may resolve the problem. Check the LED color guide in the user manual to identify any firmware update notifications and follow the instructions provided.
By following these troubleshooting steps and ensuring proper label placement and printer maintenance, you should be able to address alignment issues with your HP KE100 Label Printer effectively. If the problem persists, you can contact HP customer service for further assistance.
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