User Manual Q&AAnswer
Dec 10, 2025 - 03:55 PM
To set up the Fall Button on your MobileHelp CBS4-01 DUO Complete Protection System, follow these steps:
1. Contact MobileHelp customer support to add the Fall Button feature to your plan.
2. Once the Fall Button feature is activated on your plan, you will receive the necessary equipment.
3. Wear the Fall Button as a pendant around your neck.
4. The Fall Button is designed to automatically detect a fall even if you are unable to press your help button.
5. Remember that the Fall Button does not detect 100% of falls, so it is important to always push your help button when you need assistance.
6. The Fall Button is not intended to replace a caregiver for users dealing with serious health issues.
7. The Fall Button is waterproof, making it suitable for use in places like the shower or pool.
8. The Fall Button incurs an additional cost of $11 per month in addition to your plan.
By following these steps and guidelines, you can ensure that the Fall Button feature on your MobileHelp CBS4-01 DUO Complete Protection System is set up correctly and ready to provide you with added protection in case of a fall.
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