User Manual Q&AAnswer
Dec 10, 2025 - 04:35 AM
If your HPKE100 Label Printer is not printing labels correctly with the Stamps.com Desktop Application, you can follow these troubleshooting steps:
1. **Check Printer Connection:** Ensure that the printer is properly connected to your PC and turned on.
2. **Verify Zebra Driver Installation:** Confirm that the Zebra driver was downloaded and installed correctly. You can re-download the driver from the provided link and repeat the installation process.
3. **Select Correct Port:** Make sure that the correct port for the HP label printer is selected. You can check and adjust the port settings by accessing the Printer properties in the Control Panel.
4. **Check Printer Settings in Stamps.com Desktop Application:** Open the Stamps.com Desktop Application and navigate to the Print settings. Ensure that the printer selected is set to "Zebra ZP 500 (ZPL)" as instructed in the manual.
5. **Adjust Label Printing Settings:** In the Stamps.com Desktop Application, verify that the label size and type selected match the specifications of your HPKE100 Label Printer. Choose the appropriate label size and type from the Print Details section.
6. **Test Print:** Try printing a sample label to see if the issue persists. If the label still does not print correctly, you may need to troubleshoot further or contact customer support for assistance.
7. **Contact Customer Service:** If you have followed the above steps and are still experiencing issues with label printing, you can reach out to the HP customer service team for further assistance. You can access live chat at www.hpworksolutions.com, email support@hpworksolutions.com, or call 1-877-424-9746 for support.
By following these troubleshooting steps and ensuring that your printer settings are correctly configured, you should be able to resolve any issues with printing labels using the HPKE100 Label Printer with the Stamps.com Desktop Application.
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