User Manual Q&AAnswer
Dec 05, 2025 - 08:53 AM
Slow file transfer speeds can be frustrating, but there are several factors that could contribute to this issue. Here are some troubleshooting tips based on the user manual:
1. **Check USB Cable Connection:** Ensure that both ends of the USB cable are firmly attached to their respective ports on the hard drive and computer. If not, reseat the cable properly.
2. **Use USB 3.0 Port:** For optimal performance, connect the Seagate Expansion Portable to a SuperSpeed USB 3.0 port on your computer. Using a Hi-Speed USB 2.0 port may result in slower transfer rates.
3. **Disconnect Other USB Devices:** If there are other USB devices connected to the same port or hub as the hard drive, disconnect them and check if the performance improves.
4. **Try Different USB Cable:** If you suspect the USB cable might be faulty, try using a different USB cable to see if it resolves the slow transfer speed issue.
By following these troubleshooting steps, you should be able to improve the file transfer speeds when using the Seagate Expansion Portable 2TB External Hard Drive.
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