User Manual Q&AAnswer
Dec 02, 2025 - 08:11 AM
The OneTouch Ultra2 Blood Glucose Monitoring System may display various error messages to alert users of potential issues during testing. Here are some common error messages and their corresponding explanations and solutions based on the product manual:
1. **"Meter battery does not have enough power to perform a test. You must replace the meter battery."**
- **Meaning:** The meter battery is low and needs replacement.
- **Action:** Replace the meter battery with a new one.
2. **"The meter has detected a problem with the test strip."**
- **Meaning:** There may be an issue with the test strip, such as damage or an incompletely filled confirmation window.
- **Action:** Repeat the test with a new test strip.
3. **"Either a used test strip or a problem with the meter."**
- **Meaning:** There might be a problem with either the test strip or the meter itself.
- **Action:** Repeat the test with a new test strip.
4. **"The sample was applied before the meter was ready."**
- **Meaning:** Blood sample was applied before the meter was ready.
- **Action:** Repeat the test with a new test strip and apply blood only after the meter prompts you to do so.
5. **"You may have a very low blood glucose level, lower than 20 mg/dL."**
- **Meaning:** Blood glucose level may be dangerously low.
- **Action:** Seek immediate treatment as per your healthcare professional's recommendations.
6. **"You may have a very high blood glucose level, over 600 mg/dL."**
- **Meaning:** Blood glucose level may be extremely high.
- **Action:** Re-check your glucose level and follow instructions from your healthcare professional promptly.
7. **"There is a problem with the meter."**
- **Meaning:** Meter has a technical issue.
- **Action:** Do not use the meter and contact Customer Service for assistance.
If you encounter any of these error messages or face other issues not covered here, refer to the product manual for detailed troubleshooting steps or contact Customer Service for further assistance.
Add New Comment