User Manual Q&AAnswer
Nov 29, 2025 - 10:02 AM
There are several reasons why file transfers might be slow with your Seagate Ultra Touch HDD external hard drive. Here are some troubleshooting tips based on the information provided in the manual:
1. **Check USB Cable Connection:** Ensure that both ends of the USB cable are firmly attached to their respective ports on the computer and the hard drive. Try disconnecting and reconnecting the cable after waiting for 10 seconds.
2. **USB Port Compatibility:** Make sure your hard drive is connected to a SuperSpeed USB 3.0 port for optimal performance. Connecting to a Hi-Speed USB 2.0 port or hub may result in slower transfer rates.
3. **Remove Other USB Devices:** Disconnect any other USB devices connected to the same port or hub as your hard drive to see if performance improves.
If these steps do not resolve the issue, consider the following additional tips:
- Use the original USB cable provided with the hard drive for best results.
- Avoid using USB hubs that may cause power management issues. If using a hub, ensure it is powered and supports USB 3.0 speeds.
- Check for incompatible characters in file names when copying to a FAT32 volume, as certain characters may cause errors.
- If the drive disconnects when coming out of sleep mode, ignore the message as the drive should remount on the desktop.
By following these troubleshooting steps, you should be able to address slow file transfer speeds with your Seagate Ultra Touch HDD external hard drive.
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