User Manual Q&AAnswer
Nov 20, 2025 - 12:19 PM
If you are facing issues with the wireless charging pad not working properly, here are some troubleshooting steps you can follow based on the user manual:
1. **Check Power Connection:** Ensure that the Quick Charge 3.0 adapter is properly connected to the socket and the USB-C cable is securely connected to the charging port on the pad.
2. **Indicator Lights:** Pay attention to the indicator lights on the charging pad. If the green and blue lights are flashing, it indicates an error. Refer to the manual to identify the specific issue based on the color and pattern of the flashing lights.
3. **Avoid Interference:** Make sure there are no metal objects on the charging area of the pad, as this can interfere with the charging process.
4. **Phone Case:** Some phone cases may affect the charging performance. Try removing the phone case or ensuring there are no metal objects between the phone and the charging pad.
5. **Environment:** Avoid using the wireless charger in extremely hot, humid, or corrosive environments as this can damage the circuitry.
6. **Distance from Medical Devices:** Maintain a distance of at least 30cm between implantable medical devices and the wireless charger to prevent interference.
7. **Contact Customer Service:** If the issue persists after trying the above steps, contact the Customer Service Centre provided in the manual for further assistance or to make a warranty claim if the product is defective.
By following these troubleshooting steps and referring to the user manual for guidance, you should be able to identify and potentially resolve any issues with the wireless charging pad.
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