What should I do to troubleshoot this issue? (BOSE Frames Tenor Instruction Manual)

Answer

manuals.plus

Nov 19, 2025 - 11:14 AM


If you are experiencing difficulty connecting your Bose Frames Tenor to your mobile device, here are some troubleshooting steps you can follow based on the manual instructions:



1. **Power on the Frames:**

   Make sure the Frames are powered on by pressing the button on the right temple.



2. **Connect to Power:**

   Connect the Frames to power for 2 seconds and then disconnect to ensure they are awake.



3. **Charge the Battery:**

   Check the battery status by charging the Frames using the provided charging cable and a USB-A wall charger.



4. **Check Status Lights:**

   Verify the status lights on the Frames to ensure they are displaying the correct indicators for Bluetooth connection and battery status.



5. **Bluetooth Compatibility:**

   Ensure that your mobile device supports Bluetooth connections and that the Bluetooth feature is enabled on your device.



6. **Bose Music App Updates:**

   Download the Bose Music app on your device and run any available software updates to ensure compatibility.



7. **Increase Volume:**

   Adjust the volume settings on the Frames, your mobile device, and the audio/streaming app you are using.



8. **Connect Another Device:**

   Try connecting the Frames to a different mobile device to see if the issue persists.



If you have followed these steps and are still unable to connect your Frames to your mobile device, it is recommended to contact Bose customer service for further assistance.