User Manual Q&AAnswer
Nov 16, 2025 - 09:55 AM
If you feel that your water isn't as soft as expected, you can follow these steps to check if your Smart Water Softener system is regenerating properly:
1. **Check Water Supply:** Ensure that the water supply to the softener is not bypassed and that there is salt in the brine drum. Lack of water supply or salt can affect the regeneration process.
2. **Manual Regeneration:** You can manually initiate a regeneration cycle to ensure the system is functioning correctly. Refer to the "Extra Cycle / Manual Regeneration" section in the user manual for instructions on how to manually regenerate the softener tank.
3. **Contact Support:** If the system does not advance through the regeneration cycle automatically or if you continue to experience issues with water softness, it's recommended to contact your authorized DROP Water Management System representative for further assistance. They can provide troubleshooting support and ensure your system is operating optimally.
By following these steps and reaching out to support if needed, you can verify the proper functioning of your Smart Water Softener system and address any issues affecting water softness.
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