User Manual Q&AAnswer
Nov 05, 2025 - 01:37 PM
The user is experiencing issues with video output when connecting their laptop to the docking station. They have checked the connections, used standard HDMI or VGA cables, selected the correct input source for their monitors, ensured the laptop power supply is sufficient, and confirmed the type of USB-C port on their laptop. However, they are still unable to get video output.
**Answer:** There could be several reasons for no video output when using the docking station:
1. **Connection Issues:** Ensure all cables are securely connected to both the docking station and the monitors.
2. **Power Supply:** Connect the power adapter to the PD charging port on the docking station or plug your laptop charger back into your laptop to ensure sufficient power supply.
3. **USB-C Port Compatibility:** Check if your laptop's USB-C port is USB C 3.1 Gen 1/Gen 2 or Thunderbolt 3, as HDMI1 may not expand the screen on USB C 3.1 Gen 1 ports. For HDMI2 and VGA, the DisplayLink driver must be downloaded before use.
4. **Driver Installation:** Make sure you have downloaded and installed the necessary DisplayLink driver for HDMI2 and VGA output. Visit to download the driver specific to your operating system.
If you have followed these steps and are still experiencing issues, please contact Hiearcool's product support for further assistance.
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