User Manual Q&AAnswer
Nov 05, 2025 - 12:14 PM
If your Sensi V3 Zigbee Contact Sensor is not operating as expected, you can perform a factory reset to potentially resolve the issue. Here are the steps to reset the device as per the user manual:
1. **Press and Hold Factory Reset Button:** Use a needle or a similar tool to press and hold the Factory Reset button on the device for 20 seconds.
2. **Observe LED Indicators:** While holding the button, observe the LED indicator on the device. When the LED turns yellow, release the button.
3. **Wait for LED Changes:** After releasing the button, wait for a few seconds. You should notice the LED changing from yellow to cyan, and then to white.
4. **Pair Sensi Again:** Once the LED has cycled through the colors, you can proceed to pair your Sensi V3 Zigbee Contact Sensor again using the Third Reality App.
By following these steps, you can reset your Sensi V3 Zigbee Contact Sensor and attempt to resolve any operational issues you may be experiencing. If problems persist, you can reach out to Third Reality's support team for further assistance via email or by visiting their website.
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