User Manual Q&AAnswer
Nov 02, 2025 - 01:41 PM
When handling device exchanges in the Phonak Target 8.0 Target Fitting Software, especially for Lyric devices, the following steps should be followed based on the provided manual:
1. **Log into Phonak Target/ALPS:**
- Go to [Instruments], [Lyric configuration], and click [Exchange/remove device].
2. **Select Removal Details:**
- Choose whether the provider or the patient has removed the device.
- Specify the removal date if not today.
- Select the corresponding removal reason from the available categories.
3. **Ear Canal Status:**
- Choose the status of the ear canal: [OK for immediate refit], [OK for refit after rest], or [Requires medical referral].
- Additional details about the ear canal condition may be required based on the chosen status.
4. **Device Exchange Process:**
- If the ear is OK for immediate fit, proceed with choosing another Lyric device to exchange.
- Comments related to the removal reason and ear canal observation are optional but can be added for reference.
5. **Handling Devices Worn Longer Than 30 Days:**
- If a device has been worn longer than 30 days, the [Easy Refit] option is enabled with default values.
- Confirm the removal details and choose a new device accordingly.
6. **Tourist Case Device Exchange:**
- If exchanging a device for a tourist client, follow the same process but ensure you have the client's Lyric ID.
- Adjust fitting parameters as necessary and proceed with the exchange.
7. **Handling Mismatched Serial Numbers:**
- In cases where there is a mismatch between ALPS and Phonak Target data due to a changed serial number, click [Continue] to synchronize the newest serial number.
- Resolve any fitting parameter conflicts by choosing the preferred option.
By following these steps outlined in the manual, users can effectively manage device exchanges for Lyric devices within the Phonak Target/ALPS software, ensuring a seamless transition and accurate record-keeping.
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